Customer Support Engineer Visa Sponsorship Jobs in Mississippi
Customer support engineer roles in Mississippi are concentrated around Jackson, Ridgeland, and Hattiesburg, where technology services firms and healthcare IT companies maintain support operations. Employers including C Spire and Entergy have hired technical support professionals in the state. International candidates will generally need employer-sponsored visa support to work in these roles.
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Get Access To All JobsAre you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!
Responsibilities & Expectations:
We are looking for a I & E Technician who specializes in Medium Voltage 1kV / 35kV and Low Voltage 200V/ 690V VFD systems. Responsible for the installation, programming, troubleshooting, and repair of VFD systems that control motor speed, torque, and energy efficiency. This role supports field service operations, ensures reliable equipment performance, and provides technical expertise on variable frequency drives (VFDs), soft starters, DC drives, and associated control systems. The Drives Specialist also collaborates with engineering, operations, and customers to improve system performance and prevent future failures.
Technical Support & Troubleshooting:
- Deep understanding of AC/DC circuits, 3-phase power, motor control circuits, and electronics.
- Perform drive parameter adjustments, firmware updates, and system tuning to optimize performance.
- Diagnosing electrical faults, parameter errors, and component failures (e.g., IGBT failures, capacitor issues) using diagnostic tools like multimeters, oscilloscopes, and PC software.
- Analyze drive faults, alarms, and trending data to identify root causes and implement corrective actions.
- Setting VFD parameters to match motor specifications and process requirements (speed, acceleration, deceleration).
Installation & Commissioning:
- Install, configure, and commission VFDs, DC drives, soft starters, and related components (encoders, feedback devices, PLC interfaces, protective relays).
- Mounting, wiring, and configuring new VFDs, ensuring proper integration with motors and automation systems.
- Verify proper wiring, grounding, load connections, and communication networks (Ethernet/IP, Modbus, Profibus, etc.).
- Ensure drive startup follows manufacturer specifications and safety standards.
Preventive & Predictive Maintenance:
- Perform scheduled inspections, parameter backups, load analysis, and thermal scans.
- Recommend long-term reliability improvements based on system performance trends.
- Maintain accurate service records, reports, and parameter documentation.
Customer Support & Training:
- Provide technical support and training to customers and internal employees on VFD operation and maintenance.
- Deliver hands-on training on drive operation, programming, and safety procedures.
- Communicate technical findings clearly in service reports and customer meetings.
Compliance & Safety:
- Ensure all work complies with NFPA-70E, OSHA, NEMA, IEC, and manufacturer requirements.
- Participate in job hazard analyses and follow lockout/tagout procedures.
- Maintain current knowledge of evolving VFD technologies and safety practices.
Qualifications and Competencies:
Required Qualifications:
- Technical degree in Electrical/Electro-Mechanical Engineering, Industrial Technology, or related field; or equivalent field experience.
- Hands-on experience with VFDs, DC drives, or industrial motor controls.
- Strong understanding of power electronics, motors, PLC interfaces, and industrial networks.
- Ability to interpret schematics, wiring diagrams, and technical manuals.
- Proficiency with diagnostic tools (multimeters, scopes, megohm meters, data loggers).
Preferred Qualifications:
- Experience with major drive OEMs (ABB, Toshiba, TEMIC, Rockwell/Allen-Bradley, Danfoss, GE, Yaskawa, Mitsubishi, etc.).
- Field service or industrial maintenance experience.
- Knowledge of automation systems, PLC programming basics, and SCADA integration.
- Certifications such as ABB Drives, Rockwell Power Flex, Toshiba, or equivalent.
Core Competencies:
- Strong analytical and troubleshooting skills.
- Customer-focused communication.
- Self-directed and able to work in field environments.
- High attention to detail and safety.
- Ability to manage multiple tasks and deadlines.
You’ll thrive at IPS if you…
- Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
- Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
- Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
- Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
- Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
- Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
Who We Are:
At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
Benefits:
- Paid Time Off (PTO)
- 401k Employer Match
- Bonus Incentives
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more!
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employed drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
LI-RC1
Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!
Responsibilities & Expectations:
We are looking for a I & E Technician who specializes in Medium Voltage 1kV / 35kV and Low Voltage 200V/ 690V VFD systems. Responsible for the installation, programming, troubleshooting, and repair of VFD systems that control motor speed, torque, and energy efficiency. This role supports field service operations, ensures reliable equipment performance, and provides technical expertise on variable frequency drives (VFDs), soft starters, DC drives, and associated control systems. The Drives Specialist also collaborates with engineering, operations, and customers to improve system performance and prevent future failures.
Technical Support & Troubleshooting:
- Deep understanding of AC/DC circuits, 3-phase power, motor control circuits, and electronics.
- Perform drive parameter adjustments, firmware updates, and system tuning to optimize performance.
- Diagnosing electrical faults, parameter errors, and component failures (e.g., IGBT failures, capacitor issues) using diagnostic tools like multimeters, oscilloscopes, and PC software.
- Analyze drive faults, alarms, and trending data to identify root causes and implement corrective actions.
- Setting VFD parameters to match motor specifications and process requirements (speed, acceleration, deceleration).
Installation & Commissioning:
- Install, configure, and commission VFDs, DC drives, soft starters, and related components (encoders, feedback devices, PLC interfaces, protective relays).
- Mounting, wiring, and configuring new VFDs, ensuring proper integration with motors and automation systems.
- Verify proper wiring, grounding, load connections, and communication networks (Ethernet/IP, Modbus, Profibus, etc.).
- Ensure drive startup follows manufacturer specifications and safety standards.
Preventive & Predictive Maintenance:
- Perform scheduled inspections, parameter backups, load analysis, and thermal scans.
- Recommend long-term reliability improvements based on system performance trends.
- Maintain accurate service records, reports, and parameter documentation.
Customer Support & Training:
- Provide technical support and training to customers and internal employees on VFD operation and maintenance.
- Deliver hands-on training on drive operation, programming, and safety procedures.
- Communicate technical findings clearly in service reports and customer meetings.
Compliance & Safety:
- Ensure all work complies with NFPA-70E, OSHA, NEMA, IEC, and manufacturer requirements.
- Participate in job hazard analyses and follow lockout/tagout procedures.
- Maintain current knowledge of evolving VFD technologies and safety practices.
Qualifications and Competencies:
Required Qualifications:
- Technical degree in Electrical/Electro-Mechanical Engineering, Industrial Technology, or related field; or equivalent field experience.
- Hands-on experience with VFDs, DC drives, or industrial motor controls.
- Strong understanding of power electronics, motors, PLC interfaces, and industrial networks.
- Ability to interpret schematics, wiring diagrams, and technical manuals.
- Proficiency with diagnostic tools (multimeters, scopes, megohm meters, data loggers).
Preferred Qualifications:
- Experience with major drive OEMs (ABB, Toshiba, TEMIC, Rockwell/Allen-Bradley, Danfoss, GE, Yaskawa, Mitsubishi, etc.).
- Field service or industrial maintenance experience.
- Knowledge of automation systems, PLC programming basics, and SCADA integration.
- Certifications such as ABB Drives, Rockwell Power Flex, Toshiba, or equivalent.
Core Competencies:
- Strong analytical and troubleshooting skills.
- Customer-focused communication.
- Self-directed and able to work in field environments.
- High attention to detail and safety.
- Ability to manage multiple tasks and deadlines.
You’ll thrive at IPS if you…
- Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
- Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
- Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
- Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
- Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
- Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
Who We Are:
At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
Benefits:
- Paid Time Off (PTO)
- 401k Employer Match
- Bonus Incentives
- Tuition Reimbursement Program
- Medical, Dental and Vision plans
- Employee Assistance Program (EAP)
- And more!
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employed drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
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Customer Support Engineer Job Roles in Mississippi
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Search Customer Support Engineer Jobs in MississippiCustomer Support Engineer Jobs in Mississippi: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Mississippi?
Technology services firms, healthcare IT companies, and managed service providers operating in Mississippi have sponsored visas for technical support roles. C Spire, Entergy, and larger national employers with Mississippi offices are among those with documented sponsorship histories. Sponsorship availability varies by role, headcount, and hiring cycle, so it is worth researching each employer's recent hiring patterns directly before applying.
Which visa types are most common for customer support engineer roles in Mississippi?
The H-1B is the most common visa for customer support engineers, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. L-1B visas apply when an international candidate is transferring from a foreign affiliate of the same company. TN status is available to Canadian and Mexican nationals in qualifying engineering or computer-related occupations, depending on role classification.
Which cities in Mississippi have the most customer support engineer sponsorship jobs?
Jackson, as the state capital and largest metro area, concentrates the most technology and enterprise employers, making it the primary city for customer support engineer roles with sponsorship potential. Ridgeland, just north of Jackson, hosts several corporate offices and IT services firms. Hattiesburg has a smaller but active technology presence, partly supported by the University of Southern Mississippi's talent pipeline.
How to find customer support engineer visa sponsorship jobs in Mississippi?
Migrate Mate is built specifically for international candidates seeking visa sponsorship roles and lets you filter customer support engineer positions in Mississippi by sponsorship type and employer. Because sponsorship-willing employers in Mississippi are fewer than in major tech hubs, filtering by state and role together on Migrate Mate helps surface the most relevant openings and avoids wasting time on positions that won't support international candidates.
What state-specific factors should international candidates know about customer support engineer roles in Mississippi?
Mississippi employers filing H-1B petitions must pay the prevailing wage for the role and geographic area as determined by Department of Labor standards, which reflect Mississippi's regional cost of living. The state has a smaller technology sector compared to coastal hubs, so sponsorship opportunities are more concentrated among larger employers. The University of Mississippi and Mississippi State University produce engineering graduates who sometimes enter local support engineering pipelines, creating some employer familiarity with sponsorship processes.
What is the prevailing wage for sponsored customer support engineer jobs in Mississippi?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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