Technical Support Visa Sponsorship Jobs in New Hampshire

Summary

The function of Technical Maintenance Support Business Partner is to research and resolve technical related problems stemming from manufacture quality, engineering shortcomings, manufacturing defects, assembly line workmanship, misapplication as well as general reliability, durability or other operation issues. In addition, Ryder’s maintenance policy and practices are established/reviewed to provide proper operation and costs for our customers. Using various proven problem solving processes and working with manufacture's engineering groups and related resources, this position will assemble team(s) to bring about permanent corrective actions. Once established, coordinate the corrective actions necessary to mitigate problems identified. This position is to be the Subject Matter Expert (SME) for multiple OEM’s/product lines and provide guidance to OEM’s, Ryder locations, and Ryder management as required. A working knowledge and ability to utilize Artificial Intelligence (A.I.) applications is preferred.

Essential Functions

• Manage Technical Assistance Cases: Cases are managed primarily through online systems directly to Ryder locations where technical assistance is provided with diagnostics, instruction and providing resource documentation. At times it will require direct verbal communication with the Technician. Cases are tracked to ensure timely resolution to the problem and problem support escalation as needed.
• Analysis of Maintenance Data: Work directly with the Reliability and Warranty Teams to analyze data and develop solutions as required.
• Manage Infocenter Technical Library: Ensure service, diagnostic and repair manuals for Ryder's fleet are current.
• Manage Safety Campaign Process: Responsible for reviewing manufacturer recalls for: Applicability, special tooling needs & availability, availability of required parts, conflicts with Ryder policies and developing the recalls into Ryder Campaigns as required.
• Coordinate and lead regularly scheduled calls/meetings with OEM’s to discuss technical information, data analysis, problem resolution, maintenance practices etc.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Effective interpersonal skills Outstanding skills for developing sound working relationships, Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required
• Effective leadership skills, Required
• Ability to work independently and as a member of a team, Required
• Capable of multi-tasking, highly organized, with excellent time management skills Ability to work through multiple issues with minimum assistance or guidance, Required
• Excellent interpretation of complex statistical data Excellent analytical and statistical skills. Must have strategic long term vision capabilities, Required
• Strong verbal and written communication skills, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required
• Detail oriented with excellent follow-up practices, Required

Qualifications

• H.S. Diploma/GED, Required
• Bachelor's Degree in Engineering or equivalent experience, Preferred
• 10 years or more in Heavy duty vehicle maintenance, Required
• 2 years or more in Proven track record with maintenance management experience, Required
• 5 years or more in Ryder technical experience, Preferred
• Requires strong computer knowledge in Excel, Word, PowerPoint. Vehicle Diagnostic Software Advanced, Required
• Strong business and presentation knowledge. Requires excellent technical writing knowledge Advanced, Required
• Exposure to Lean Six sigma or equivalent problem solving Beginner, Preferred
• Material Failure Analysis training (preferred but not required) Beginner, Preferred
• Knowledge of Ryder's Shop Systems. Must have sound understanding of Ryder's repair policies Advanced, Preferred
• A solid understanding of InfoCenter, SBT, and mainframe Advanced, Required
• Must be familiar with vehicle systems, diagnosis and repair procedures Intermediate, Required
• Knowledge and use of Artificial Intelligence applications Intermediate, Preferred
• ASE Certification\Medium-Heavy Truck Certification Tests, Preferred
• PM, Brakes, A/C, Electrical, Electronics &, Required
• ASE Certification\Alternate Fuels Certification Test (F1), Preferred
• Electronic Diesel Engine Diagnosis Specialist Certification Test (L2), Preferred

Travel

• Yes, 0-10%

Job Category: Operations and Support

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$85K

Maximum Pay Range:

$85K

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.