Customer Operations Manager Visa Sponsorship Jobs in New York

Job Description

Summary

• Position does not manage WHSE or Driver team members*

The Supply Chain Operations Manager is responsible for the operational function(s) of assigned work group(s) in a Supply Chain Logistics operation. This position provides direct supervision of Supply Chain Ops Supervisors, SNE and other hourly employees. This role ensures compliance with company and location policies, procedures and work instructions in order to provide a safe and productive work environment, optimum customer service and accurate records. Position may directly interface with customer contact, processes, systems, routines, etc.

May interact with carriers and/or customer depending on the complexity and scope of the organization.

All work is subject to review by the location hierarchy and Ryder Corporate Process Owners such as Finance, Human Resources, Safety, etc. Error could result in customer dissatisfaction, loss of profit, safety or security incidents.

Essential Functions

• Communicate daily/shift goal of facility and group(s). Devise, communicate and implement plans to obtain operational goals. Work with and motivate employees to ensure goal achievement. Provide progress or constraint updates to management and implement corrective measures as needed.
• Provide leadership for Supply Chain Ops Supervisors, SNE and hourly employees through in depth training and continuous review of employee understanding of policies, procedures and processes. Create a productive work environment through effective communication, coaching, motivating and leading by example.
• Identify and/or solve operational issues with the account(s) which includes, but is not limited to implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity, customer facing meetings, location approval processes, exposure to other locations, and results.
• Hire, train and supervise exempts and/or hourly employees in the assigned work group(s).
• Support and aid in the development of system and process training for employees in the work group(s). Perform administrative functions to include tracking of time, attendance and performance feedback.
• Instruct and enforce location safety management plans, training and processes.
• Assign employees to individual tasks and ensure required tools are available.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to effectively communicate in both verbal and written forms with employees, peers and management.
• Strong organizational, follow-up and computer skills required.
• Ability to work self-directed with minimal supervision.
• Ability to manage individual performance and employee relations.
• Ability to prioritize and organize work, along with strong follow-up, analytical, problem solving and sound decision making skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detail oriented with excellent follow-up practices.
• Warehouse Management Systems (WMS) intermediate preferred.
• Material Handling Equipment (MHE) depending on position intermediate required.
• OSHA required intermediate required.
• DOT and Hazmat knowledge based on the account intermediate preferred.
• Intermediate computer skills intermediate required.
• Exposure to Lean principles, systems and tools beginner preferred.

Qualifications

• H.S. diploma/GED required.
• Bachelor's degree preferred logistics, supply chain, or related field.
• Two (2) years or more in logistics, warehouse or industry related field required.
• Two (2) years or more previous supervisory experience required.
• Three (3) years or more problem solving skills experience, use of formal Root Cause Countermeasure Systems preferred.
• Warehouse Management Systems (WMS) intermediate preferred.
• Material Handling Equipment (MHE) depending on position intermediate required.
• OSHA required intermediate required.
• DOT and Hazmat knowledge based on the account intermediate preferred.
• Intermediate computer skills intermediate required.
• Exposure to Lean principles, systems and tools beginner preferred.

Travel: 1-10%

Job Category: Supply Chain

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range: 70000

Maximum Pay Range: 70000

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.