Customer Operations Manager Visa Sponsorship Jobs in New York

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

Please be aware that some benefits may not apply to provisional or part-time job titles.

ROLE AND RESPONSIBILITIES

The Engineer will lead in the design, development and implementation of various microprocessor relay upgrade projects. A dedicated professional with continuous oversight responsibility is essential to continued reliable operations. The Engineer will travel to field locations to assist personnel in resolving issues during system outages or open auto investigations.

Under the general supervision of the Protective System and Testing Section Manager, the Engineer will be active in and be responsible for bench testing on new microprocessor-based relay upgrades. In addition to testing, an understanding of the NERC CIP Cyber Security Standards will be required since passwords, and configuration change management tool need to be utilized. The Engineer will ensure NERC CIP password requirements & configurations are met during commissioning of new relay systems.

Core Responsibilities

• Develop operational and maintenance test instructions for relays
• Lead and develop written evaluation of system disturbances and coordination with Engineering and submit Engineering Service Request
• Develop test plans for microprocessor relays
• Provide necessary training for relay technicians
• Act as a technical liaison between Central Engineering and various groups Cyber Security Training Program and aspects of Personnel Risk Assessment Program
• Evaluate maintenance practices and develop more efficient and reliable methods
• Review and comment on Engineering design concept for relays and relay upgrades
• Industry involvement with EPRI, NATF and other organizations on relay applications
• Develop a thorough understanding on CIP 002, CIP 007 and CIP 010
• Ensure microprocessor relays are in compliance as CIP 002, CIP 007 and CIP 010
• Interface with designated organizations and departments at O&R and CECONY, and with service vendors and contractors, to achieve sustainable compliance with NERC CIP requirements
• Make presentations as required, and at the executive level
• Perform other related tasks and assignments as required

BASIC QUALIFICATIONS

Bachelor's Degree in Engineering and with a minimum of 3 years relative engineering work experience in either relay protection or system testing

PREFERRED QUALIFICATIONS

Bachelor's Degree In Electrical Engineering and with a minimum of 3 years relative engineering work experience In either relay protection or system testing

RELEVANT WORK EXPERIENCE

• Work experience in any of the following areas: Power System, Relay Protection, Microprocessor based relays, required.
• Must demonstrate the ability to learn and apply new topics, required.
• Must have strong computer skills including Microsoft Word, Excel, PowerPoint and VISIO, required.
• Must be able to deliver exemplary customer service and develop a team spirited work environment in support of Con Edisons corporate values and mission, required.
• Experience programming microprocessor relays across major manufacturer platforms, including SEL, Hitachi/ABB, Schneider/MiCOM, and GE Multilin UR.
• Must possess superior oral and written communication skills, champion change and have the ability to influence others in order to improve the management process, required.
• Must be well organized, detailed oriented, flexible to handle multiple assignments and meet deadlines, required.
• Must be able to exercise independent judgment and possess the ability to render sound business decisions, required.
• Must have strong knowledge of Doble Protection Suite and proven ability to develop, modify, and execute automated test plans and test scenarios.
• Acute knowledge with North American Electric Reliability Corporation (NERC) CIP Standards, preferred.

LICENSES AND CERTIFICATIONS

Driver's License Required

PHYSICAL DEMANDS

• Ability to work with, and in, the vicinity of high voltage and/or other high-energy systems
• Use hand-eye coordination to adjust controls on equipment

ADDITIONAL PHYSICAL DEMANDS

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able and willing to travel within Company service territory, as needed.
• May require local and out-of-town travel and representation of the Company at information exchange meetings including EPRI and NATF.
• Must be willing and available to be on call, work off shifts, weekends, holidays and overtime as operating and system conditions require.

EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com