Customer Operations Manager Visa Sponsorship Jobs in Maine

Northern Light Eastern Maine Medical Center Bangor, ME

Department: Emergency Department

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 9:00 AM TO 7:00 PM

Salary Range: $39.51 - $61.04

Exempt: Yes

Summary

Responsible for shift operations of a nursing unit. In collaboration with Nurse Manager, responsible for operations of a nursing unit. In the absence of nurse manager, assumes operational departmental responsibilities.

Responsibilities:

• Ensures the delivery of quality care in accordance with regulatory and hospital standards and policies.
• Oversees and coordinates daily shift activities of nursing unit.
• Under the direction of the unit's leadership, sets daily and monthly schedules.
• Assists Nurse Manager by providing clinical expertise, serving as a mentor, clinical educator, and directing patient care.
• Participates in the hiring, training/staff development and daily activities of assigned staff and performance management.
• Encourages and supports growth and development of team.
• Maintains and exhibits a current knowledge of profession and participates in continuing education.
• Maintains a safe environment for patients, healthcare workers, and/or visitors complying with Northern Light Health policies and procedures; reviews, documents and addresses all incidents and safety violations within area of responsibility; reports all lost time due to reported work injuries within 24 hours to local HR BP or Safety contact; supports and facilitates open and non-punitive communication among Northern Light Health employees, non-employed healthcare workers, patients and visitors, reporting and addressing patient and environmental safety concerns.
• May perform other duties upon request.

Education and Experience:

• Current licensure as a Registered Nurse in the state of Maine.
• BLS certification is to be obtained prior to independently caring for patients and is to be kept current. May be required to maintain advanced lifesaving certification in accordance with departmental requirements.
• Bachelor of Science in Nursing (BSN) required.
• 3 years' clinical experience required.

Competencies and Skills:

• 3+ years of relative work experience required.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials:

• Required Registered Nurse
• 3+ Years of Relative Work Experience

Education:

• Required Bachelor's Degree

Working Conditions:

• Lifting, moving and loading 30 to 50 pounds.
• Alternate shift schedules (day, evening, nights, weekends).

Northern Light Eastern Maine Medical Center is a 411-bed, regional tertiary care hospital and an American College of Surgeons-verified Level II Trauma Center. Located in Bangor, Maine, it serves as the principal referral center for a patient population of 500,000 residents across the northern two-thirds of the state. The medical center provides comprehensive inpatient and outpatient services, including advanced surgical care, neurosciences, cardiovascular medicine, oncology, and critical care.

Eastern Maine Medical Center is the base for LifeFlight of Maine, a critical care air medical transport program that conducts nearly 900 missions annually, ensuring timely access to specialized care for rural and remote communities. As a member of Northern Light Health, the medical center is part of an integrated statewide health system comprising nine hospitals, numerous primary and specialty care practices, long-term care facilities, home health and hospice agencies, and emergency ground and air transport services. This integrated model supports coordinated, patient-centered care across the continuum.

Eastern Maine Medical Center plays a central role in advancing clinical quality, operational efficiency, and health equity throughout the region. It is actively engaged in clinical education and serves as a training site for medical students, residents, and fellows through affiliations with academic and professional institutions.

Bangor, Maine offers a stable and supportive environment for healthcare professionals. The region is home to high-performing public and private schools, including the University of Maine’s flagship campus in Orono. Bangor International Airport provides convenient commercial air service with direct and connecting flights to major US hubs. The area also offers access to a wide range of cultural, educational, and recreational opportunities, with outdoor activities available year-round in Maine’s forests, lakes, mountains, and coastal regions.

Northern Light Eastern Maine Medical Center is a strategic hub for clinical excellence, innovation, and community health in northern New England.

Questions? Contact Talent Acquisition:

phone: 207-973-7100

email: talentacquisition@northernlight.org