Customer Operations Manager Visa Sponsorship Jobs in Maine
Customer operations manager roles in Maine are concentrated in Portland, Augusta, and Bangor, with employers in healthcare, financial services, and logistics leading sponsorship activity. Companies like Unum Group, Hannaford, and IDEXX Laboratories have histories of hiring internationally for operations leadership positions requiring strong analytical and cross-functional coordination skills.
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Get Access To All JobsNorthern Light Health
Department: Medical Group Administration
Position is located: Northern Light Maine Coast Hospital
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: 8:00 AM to 4:30 PM
Exempt: Yes
Summary
The Ambulatory Performance Improvement Program Manager is responsible for managing the MO Performance Improvement Program; including the coordination of local site efforts to meet accreditation, regulatory, and quality program requirements on a continuous basis (e.g., CMS, TJC, PCMH, etc.). The PI Program Manager develops site priorities for improvement and directs the site in implementation and support of clinical improvements to assist in achieving high clinical outcomes and quality patient satisfaction. The PI Program Manager is responsible for developing and implementing the Performance Improvement Program’s local and system strategies. The PI Program Manager maintains a collaborative relationship with the practice staff (medical & non-medical), system quality staff, and others to assist with the provision of quality patient care.
Responsibilities:
- Maintains knowledge of existing and proposed regulatory and quality program measurement.
- Works collaboratively with system quality team to understand quality program content and requirements.
- Analyze local practice performance of clinical quality metrics including patient experience to support development of program goals/strategies leading to local and system goal achievement.
- Develops site specific program priorities for improvements and guides the site in implementation and support of clinical improvements e.g., Performance Improvement Playbook to assist in achieving high clinical outcomes and quality patient satisfaction.
- Lead local implementations of Ambulatory Navigation team strategies/projects.
- Implements external and internal audits recommendations, as directed.
- Monitors activities for and ensures compliance with laws, regulation, accreditation, and local policy.
- Performs other duties as delegated by management for which the employee is qualified to perform.
- Demonstrates self-motivation with an ability to work independently, prioritize needs, pay attention to detail, organize complex processes, think creatively, and interact in a professional manner.
- Demonstrates the ability to work collaboratively with members, physicians, other medical disciplines, and management staff.
Competencies and Skills
- Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
- Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
- Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education
Required Associate's Degree with 4 years' experience in lieu of Bachelor's degree.
Working Conditions
As an integrated health delivery system serving Maine, Northern Light Health is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Our care team—in hospitals, primary and specialty care practices, long-term and home healthcare, behavioral healthcare, and ground and air medical transport and emergency care—are committed to making healthcare work for you: our patients, communities, and employees.
Questions? Contact Talent Acquisition:
phone: 207-973-7100
email: talentacquisition@northernlight.org
Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services
Northern Light Health
Department: Medical Group Administration
Position is located: Northern Light Maine Coast Hospital
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: 8:00 AM to 4:30 PM
Exempt: Yes
Summary
The Ambulatory Performance Improvement Program Manager is responsible for managing the MO Performance Improvement Program; including the coordination of local site efforts to meet accreditation, regulatory, and quality program requirements on a continuous basis (e.g., CMS, TJC, PCMH, etc.). The PI Program Manager develops site priorities for improvement and directs the site in implementation and support of clinical improvements to assist in achieving high clinical outcomes and quality patient satisfaction. The PI Program Manager is responsible for developing and implementing the Performance Improvement Program’s local and system strategies. The PI Program Manager maintains a collaborative relationship with the practice staff (medical & non-medical), system quality staff, and others to assist with the provision of quality patient care.
Responsibilities:
- Maintains knowledge of existing and proposed regulatory and quality program measurement.
- Works collaboratively with system quality team to understand quality program content and requirements.
- Analyze local practice performance of clinical quality metrics including patient experience to support development of program goals/strategies leading to local and system goal achievement.
- Develops site specific program priorities for improvements and guides the site in implementation and support of clinical improvements e.g., Performance Improvement Playbook to assist in achieving high clinical outcomes and quality patient satisfaction.
- Lead local implementations of Ambulatory Navigation team strategies/projects.
- Implements external and internal audits recommendations, as directed.
- Monitors activities for and ensures compliance with laws, regulation, accreditation, and local policy.
- Performs other duties as delegated by management for which the employee is qualified to perform.
- Demonstrates self-motivation with an ability to work independently, prioritize needs, pay attention to detail, organize complex processes, think creatively, and interact in a professional manner.
- Demonstrates the ability to work collaboratively with members, physicians, other medical disciplines, and management staff.
Competencies and Skills
- Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
- Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
- Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education
Required Associate's Degree with 4 years' experience in lieu of Bachelor's degree.
Working Conditions
As an integrated health delivery system serving Maine, Northern Light Health is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Our care team—in hospitals, primary and specialty care practices, long-term and home healthcare, behavioral healthcare, and ground and air medical transport and emergency care—are committed to making healthcare work for you: our patients, communities, and employees.
Questions? Contact Talent Acquisition:
phone: 207-973-7100
email: talentacquisition@northernlight.org
Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services
Customer Operations Manager Job Roles in Maine
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Search Customer Operations Manager Jobs in MaineCustomer Operations Manager Jobs in Maine: Frequently Asked Questions
Which companies in Maine sponsor visas for customer operations managers?
Maine employers most active in sponsoring operations management roles include Unum Group in Portland, IDEXX Laboratories in Westbrook, and Hannaford Supermarkets. Healthcare systems like MaineHealth and Northern Light Health also hire customer operations managers and have sponsored international workers. Financial services firms and logistics companies in the Portland metro area round out the sponsorship activity for this role category.
Which visa types are most common for customer operations manager roles in Maine?
The H-1B visa is the most common visa for customer operations managers in Maine, as the role typically requires a bachelor's degree in business administration, operations management, or a related field, satisfying the specialty occupation requirement. The L-1A intracompany transferee visa is also used when candidates are transferring from an international office of a Maine-based employer. TN visa status covers Canadian and Mexican nationals in qualifying management roles.
How to find customer operations manager visa sponsorship jobs in Maine?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify customer operations manager roles in Maine where employers have indicated willingness to sponsor. Because sponsorship intent isn't always stated in standard job postings, using Migrate Mate helps you focus on employers actively open to international candidates rather than spending time applying to roles where sponsorship is unavailable.
Which cities in Maine have the most customer operations manager sponsorship jobs?
Portland is Maine's primary hub for customer operations manager sponsorship activity, driven by its concentration of financial services, healthcare, and technology employers. Augusta, as the state capital, hosts government-adjacent and insurance sector roles. Bangor supports operations management hiring through healthcare systems and regional logistics. Westbrook, home to IDEXX Laboratories, also generates consistent demand for operations leadership with international hiring.
Are there any state-specific considerations for customer operations manager roles in Maine?
Maine's relatively smaller labor market means fewer total sponsorship opportunities compared to larger states, but competition for open roles can also be lower. Employers here tend to value candidates with experience in healthcare operations, financial services, or supply chain given the dominant industries. The H-1B prevailing wage for operations managers in Maine is determined by the Portland or Bangor metropolitan statistical area, which affects what employers must pay sponsored workers.
What is the prevailing wage for sponsored customer operations manager jobs in Maine?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.