Customer Operations Manager Visa Sponsorship Jobs in Alabama
Customer operations manager roles in Alabama are concentrated in Birmingham, Huntsville, and Mobile, where logistics, aerospace, and financial services firms drive demand. Companies like Regions Financial, SAIC, and Hyundai Motor Manufacturing Alabama have histories of sponsoring skilled operations professionals. International candidates will find the most active hiring in Huntsville's tech corridor and Birmingham's financial district.
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Get Access To All JobsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Relations Operations Manager
The Customer Relations Operations Manager leads all Medicaid Customer Relations Operations, serving as the primary point of contact for call center and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders. This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.
Key Responsibilities
- Serve as the primary point of contact for Alabama Medicaid CPMS Customer Relations Operations.
- Oversee Call Centers and Mailroom services.
- Lead and support Call Center Managers.
- Ensure SLAs and KPIs are met or exceeded.
- Conduct audits and present quarterly agency reports.
- Monitor customer satisfaction and drive continuous improvement.
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Healthcare Administration, Business Administration, or equivalent combination of education and experience.
- 8+ years managing Medicaid or major healthcare payer operations.
- Strong call center leadership experience.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, high-stress environment.
- Must complete a background check that includes fingerprinting.
Preferred Qualifications
- Medicaid program support experience.
- Government healthcare contract experience.
- Executive stakeholder presentation experience.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $97,790-$127,000.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Relations Operations Manager
The Customer Relations Operations Manager leads all Medicaid Customer Relations Operations, serving as the primary point of contact for call center and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders. This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.
Key Responsibilities
- Serve as the primary point of contact for Alabama Medicaid CPMS Customer Relations Operations.
- Oversee Call Centers and Mailroom services.
- Lead and support Call Center Managers.
- Ensure SLAs and KPIs are met or exceeded.
- Conduct audits and present quarterly agency reports.
- Monitor customer satisfaction and drive continuous improvement.
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Healthcare Administration, Business Administration, or equivalent combination of education and experience.
- 8+ years managing Medicaid or major healthcare payer operations.
- Strong call center leadership experience.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, high-stress environment.
- Must complete a background check that includes fingerprinting.
Preferred Qualifications
- Medicaid program support experience.
- Government healthcare contract experience.
- Executive stakeholder presentation experience.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $97,790-$127,000.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Customer Operations Manager Job Roles in Alabama
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Search Customer Operations Manager Jobs in AlabamaCustomer Operations Manager Jobs in Alabama: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Alabama?
Employers with documented H-1B visa sponsorship activity in Alabama include Regions Financial in Birmingham, SAIC and Boeing in Huntsville, and Hyundai Motor Manufacturing Alabama in Montgomery. Logistics and supply chain firms operating along the Port of Mobile also hire operations managers and have sponsored visas for qualified international candidates. Sponsorship rates and willingness vary by employer and hiring cycle.
Which visa types are most common for customer operations manager roles in Alabama?
The H-1B is the most common visa for customer operations managers in Alabama, provided the role requires at least a bachelor's degree in a relevant field such as business administration, operations management, or a related discipline. The L-1A intracompany transferee visa is an option for candidates moving within a multinational company. TN visa status applies to Canadian and Mexican nationals in qualifying management or business roles.
Which cities in Alabama have the most customer operations manager sponsorship jobs?
Huntsville leads in sponsorship activity for operations professionals, driven by its aerospace, defense, and technology sectors. Birmingham follows as Alabama's largest metro, with financial services, healthcare systems, and corporate headquarters creating demand. Mobile is a secondary market with activity tied to port logistics and manufacturing. Montgomery sees hiring from state government contractors and automotive suppliers.
How to find customer operations manager visa sponsorship jobs in Alabama?
Migrate Mate filters job listings specifically for roles with visa sponsorship, making it straightforward to search customer operations manager positions in Alabama without sorting through listings that don't support international candidates. The platform covers employers across Birmingham, Huntsville, and Mobile, so you can focus outreach on companies already open to sponsoring the H-1B or other work visas.
Are there state-specific considerations for customer operations managers seeking sponsorship in Alabama?
Alabama does not have a state-level visa sponsorship program, so all sponsorship flows through federal processes. Huntsville's concentration of federal contractors means some roles require security clearances, which can complicate or delay sponsorship for non-citizens. The University of Alabama and Auburn University supply local talent pipelines, so international candidates benefit from emphasizing specialized industry experience, particularly in aerospace, logistics, or financial operations, that differentiates them in the applicant pool.
What is the prevailing wage for sponsored customer operations manager jobs in Alabama?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.