Customer Operations Manager Visa Sponsorship Jobs in Massachusetts
Massachusetts customer operations manager roles are concentrated in Greater Boston, where life sciences, fintech, and enterprise software companies like Wayfair, HubSpot, and Biogen regularly hire for operations leadership. Cambridge and Boston proper anchor most sponsorship activity, with the Route 128 corridor adding a steady stream of technology and medtech employers.
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Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that’s both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
WHAT WE OFFER
- Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
- Incentive Opportunities
- Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
- Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
- Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
WHAT WE VALUE “WE CARE”:
- We Win as a team and are dedicated to ensuring and applauding each other’s success.
- We Encourage creativity, innovation and smart risk-taking.
- We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
- We Act with integrity, transparency, candor, and respect.
- We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
- We Embrace community by bringing positive change to those we live and work in.
WHO YOU ARE:
- An experienced leader, with two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.
- A model of professionalism with strong work ethic, integrity, and respect for others.
- Customer-centric, understanding how the importance of exceptional service contributes to growing store sales.
- An educator, coach and mentor that inspires team associates based on their individual strengths.
- Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment.
- A clear communicator of business-related information, and brand initiatives.
- Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment.
- Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems.
- Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
- Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
- Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
- Have open availability of 40 hours per week.
WHAT YOU'LL DO:
- Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
- Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
- Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
- Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
- Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.
- Educate, train, and reinforce brand standards as well as company policies and procedures.
- Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
- Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
- Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
- Develop and maintain positive working relationships that support a productive work environment.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
LOCATION
Store 01229 Burlington MA-Burlington, MA 01803
POSITION TYPE:
Regular/Full time
PAY RANGE:
$19.00 - $23.75 Hourly USD
EQUAL EMPLOYMENT OPPORTUNITY
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that’s both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
WHAT WE OFFER
- Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
- Incentive Opportunities
- Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
- Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
- Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
WHAT WE VALUE “WE CARE”:
- We Win as a team and are dedicated to ensuring and applauding each other’s success.
- We Encourage creativity, innovation and smart risk-taking.
- We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
- We Act with integrity, transparency, candor, and respect.
- We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
- We Embrace community by bringing positive change to those we live and work in.
WHO YOU ARE:
- An experienced leader, with two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.
- A model of professionalism with strong work ethic, integrity, and respect for others.
- Customer-centric, understanding how the importance of exceptional service contributes to growing store sales.
- An educator, coach and mentor that inspires team associates based on their individual strengths.
- Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment.
- A clear communicator of business-related information, and brand initiatives.
- Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment.
- Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems.
- Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
- Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
- Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
- Have open availability of 40 hours per week.
WHAT YOU'LL DO:
- Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
- Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
- Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
- Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
- Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.
- Educate, train, and reinforce brand standards as well as company policies and procedures.
- Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
- Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
- Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
- Develop and maintain positive working relationships that support a productive work environment.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
LOCATION
Store 01229 Burlington MA-Burlington, MA 01803
POSITION TYPE:
Regular/Full time
PAY RANGE:
$19.00 - $23.75 Hourly USD
EQUAL EMPLOYMENT OPPORTUNITY
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.
Customer Operations Manager Job Roles in Massachusetts
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Search Customer Operations Manager Jobs in MassachusettsCustomer Operations Manager Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Massachusetts?
Boston-area technology and life sciences employers are the most active sponsors for customer operations manager roles. Companies like Wayfair, HubSpot, Klaviyo, Toast, and Biogen have established visa sponsorship programs and regularly file H-1B visa petitions for operations-focused positions. Larger enterprise software and financial services firms along the Route 128 corridor, including MathWorks and Fidelity Investments, also sponsor this role category.
Which visa types are most common for customer operations manager roles in Massachusetts?
The H-1B is the most common visa for customer operations manager positions in Massachusetts, provided the role requires a bachelor's degree in a specific field such as business, operations management, or a related discipline. Candidates already holding L-1A status through an intracompany transfer and those on O-1 visas for demonstrated expertise are also present in this category. TN visas cover Canadian and Mexican nationals in qualifying management roles.
Which cities in Massachusetts have the most customer operations manager sponsorship jobs?
Boston and Cambridge account for the largest share of customer operations manager sponsorship activity in Massachusetts, driven by dense concentrations of technology, biotech, and financial services employers. Waltham and Burlington along the Route 128 corridor are secondary hubs, particularly for medtech and enterprise software companies. Worcester is a smaller but growing market, supported by its healthcare and manufacturing sectors.
How to find customer operations manager visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find customer operations manager roles in Massachusetts without sorting through positions that exclude international candidates. You can filter by state and job category to surface employers in Boston, Cambridge, and the Route 128 corridor that are actively sponsoring. Migrate Mate also provides context on which employers have a track record of H-1B filings for operations roles.
Are there any Massachusetts-specific considerations for customer operations manager visa sponsorship?
Massachusetts employers filing H-1B petitions for customer operations managers must meet Department of Labor prevailing wage requirements, which reflect the state's generally competitive compensation levels, particularly in the Greater Boston metro. The state's high concentration of university research institutions, including MIT and Boston University, creates a strong pipeline of OPT candidates, meaning many local employers are familiar and comfortable with the sponsorship process for operations roles.
What is the prevailing wage for sponsored customer operations manager jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.