Customer Operations Manager Visa Sponsorship Jobs in Massachusetts
Massachusetts customer operations manager roles are concentrated in Greater Boston, where life sciences, fintech, and enterprise software companies like Wayfair, HubSpot, and Biogen regularly hire for operations leadership. Cambridge and Boston proper anchor most sponsorship activity, with the Route 128 corridor adding a steady stream of technology and medtech employers.
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Get Access To All JobsINTRODUCTION
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo?
ABOUT THE ROLE
We’re looking for a systems-minded and customer-obsessed Senior Manager of Customer Success Operations to accelerate Klaviyo’s Digital-first and At Scale engagement model. In this role, you’ll partner closely with the Digital and At Scale Customer Success teams, as well as work with Product, Customer Education and Marketing to operationalize the tools, data, automation, and processes that help customers learn, adopt, and grow at scale. Working in close partnership with the GTM systems and Customer Success teams, you’ll drive the operational engine behind digital and hybrid engagement models including lifecycle automation, AI-powered engagement, adoption/education enablement. If you thrive at the intersection of technology, data, and customer experience—and enjoy turning strategy into scalable, measurable outcomes—this role gives you the opportunity to shape how tens of thousands of customers experience Klaviyo.
HOW YOU’LL MAKE AN IMPACT
- Translate strategic digital CS goals into execution plans—including system changes, cross-functional alignment, and project management
- Help design and execute scalable lifecycle workflows, triggers, and automations that power onboarding, adoption, expansion, and ongoing customer success
- Operationalize digital customer lifecycle programs including triggered communications, in-app engagements, personalized guidance, and automated success plans
- Optimize the digital CS tech stack—including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems
- Lead change management efforts tied to digital transformation initiatives within the broader Customer Success organization
- Deploy AI-driven insights, nudges, and in-product guidance to accelerate customer engagement and reduce manual CS effort
- Collaborate with Community and Education teams to operationalize learning journeys, certifications, and peer-driven engagement
- Maintain operational rigor through standardized processes, documentation, governance, and change management
WHAT YOU BRING
- 7+ years of experience in Customer Success Operations, Digital CS, or scaled CS programs within a B2B SaaS environment
- Hands-on expertise with Gainsight CS/PX and modern customer lifecycle automation tools; familiarity with LMS, community, and support platforms
- Experience designing automated journeys, workflows, and digital engagement programs
- Comfort working with AI-driven tooling (agents, copilots, rule logic) in customer-facing contexts
- Strong analytical skills, with experience building dashboards, KPIs, and insights using multi-source data
- Ability to influence cross-functional partners and translate strategy into clear operational plans
- Clear communication, strong project management, and a bias toward action and continuous improvement
- Bachelor’s degree in Business, Operations, Information Systems, Analytics, or related field (or equivalent experience)
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
We use Covey as part of our hiring and/or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here.
MASSACHUSETTS APPLICANTS
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
BASE PAY RANGE FOR US LOCATIONS
$152,000—$228,000 USD
GET TO KNOW KLAVIYO
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
You can find our Job Applicant Privacy Notice here and here (FR).
INTRODUCTION
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo?
ABOUT THE ROLE
We’re looking for a systems-minded and customer-obsessed Senior Manager of Customer Success Operations to accelerate Klaviyo’s Digital-first and At Scale engagement model. In this role, you’ll partner closely with the Digital and At Scale Customer Success teams, as well as work with Product, Customer Education and Marketing to operationalize the tools, data, automation, and processes that help customers learn, adopt, and grow at scale. Working in close partnership with the GTM systems and Customer Success teams, you’ll drive the operational engine behind digital and hybrid engagement models including lifecycle automation, AI-powered engagement, adoption/education enablement. If you thrive at the intersection of technology, data, and customer experience—and enjoy turning strategy into scalable, measurable outcomes—this role gives you the opportunity to shape how tens of thousands of customers experience Klaviyo.
HOW YOU’LL MAKE AN IMPACT
- Translate strategic digital CS goals into execution plans—including system changes, cross-functional alignment, and project management
- Help design and execute scalable lifecycle workflows, triggers, and automations that power onboarding, adoption, expansion, and ongoing customer success
- Operationalize digital customer lifecycle programs including triggered communications, in-app engagements, personalized guidance, and automated success plans
- Optimize the digital CS tech stack—including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems
- Lead change management efforts tied to digital transformation initiatives within the broader Customer Success organization
- Deploy AI-driven insights, nudges, and in-product guidance to accelerate customer engagement and reduce manual CS effort
- Collaborate with Community and Education teams to operationalize learning journeys, certifications, and peer-driven engagement
- Maintain operational rigor through standardized processes, documentation, governance, and change management
WHAT YOU BRING
- 7+ years of experience in Customer Success Operations, Digital CS, or scaled CS programs within a B2B SaaS environment
- Hands-on expertise with Gainsight CS/PX and modern customer lifecycle automation tools; familiarity with LMS, community, and support platforms
- Experience designing automated journeys, workflows, and digital engagement programs
- Comfort working with AI-driven tooling (agents, copilots, rule logic) in customer-facing contexts
- Strong analytical skills, with experience building dashboards, KPIs, and insights using multi-source data
- Ability to influence cross-functional partners and translate strategy into clear operational plans
- Clear communication, strong project management, and a bias toward action and continuous improvement
- Bachelor’s degree in Business, Operations, Information Systems, Analytics, or related field (or equivalent experience)
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
We use Covey as part of our hiring and/or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here.
MASSACHUSETTS APPLICANTS
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
BASE PAY RANGE FOR US LOCATIONS
$152,000—$228,000 USD
GET TO KNOW KLAVIYO
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
You can find our Job Applicant Privacy Notice here and here (FR).
Customer Operations Manager Job Roles in Massachusetts
See all 316+ Customer Operations Manager Jobs in Massachusetts
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Search Customer Operations Manager Jobs in MassachusettsCustomer Operations Manager Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Massachusetts?
Boston-area technology and life sciences employers are the most active sponsors for customer operations manager roles. Companies like Wayfair, HubSpot, Klaviyo, Toast, and Biogen have established visa sponsorship programs and regularly file H-1B petitions for operations-focused positions. Larger enterprise software and financial services firms along the Route 128 corridor, including MathWorks and Fidelity Investments, also sponsor this role category.
Which visa types are most common for customer operations manager roles in Massachusetts?
The H-1B is the most common visa for customer operations manager positions in Massachusetts, provided the role requires a bachelor's degree in a specific field such as business, operations management, or a related discipline. Candidates already holding L-1A status through an intracompany transfer and those on O-1 visas for demonstrated expertise are also present in this category. TN visas cover Canadian and Mexican nationals in qualifying management roles.
Which cities in Massachusetts have the most customer operations manager sponsorship jobs?
Boston and Cambridge account for the largest share of customer operations manager sponsorship activity in Massachusetts, driven by dense concentrations of technology, biotech, and financial services employers. Waltham and Burlington along the Route 128 corridor are secondary hubs, particularly for medtech and enterprise software companies. Worcester is a smaller but growing market, supported by its healthcare and manufacturing sectors.
How to find customer operations manager visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find customer operations manager roles in Massachusetts without sorting through positions that exclude international candidates. You can filter by state and job category to surface employers in Boston, Cambridge, and the Route 128 corridor that are actively sponsoring. Migrate Mate also provides context on which employers have a track record of H-1B filings for operations roles.
Are there any Massachusetts-specific considerations for customer operations manager visa sponsorship?
Massachusetts employers filing H-1B petitions for customer operations managers must meet Department of Labor prevailing wage requirements, which reflect the state's generally competitive compensation levels, particularly in the Greater Boston metro. The state's high concentration of university research institutions, including MIT and Boston University, creates a strong pipeline of OPT candidates, meaning many local employers are familiar and comfortable with the sponsorship process for operations roles.
What is the prevailing wage for sponsored customer operations manager jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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