Customer Operations Manager Visa Sponsorship Jobs in Massachusetts

Who we are looking for

The Assistant Vice President will support the development and execution of training and capability programs across Private Credit, Alternative Investments, and Hedge Fund servicing. This role will partner with business leaders and subject matter experts to develop practical, role-based learning solutions that strengthen technical expertise, accelerate employee readiness, and support consistent, high-quality execution.

The ideal candidate will bring strong knowledge of Private Credit and/or Alternative Investments combined with a demonstrated ability to train, coach, develop, and engage employees. This role is well suited for an experienced operations or investment servicing professional with a passion for developing talent, as well as an established learning professional with deep alternatives experience.

Key Responsibilities

• Develop and deliver technical training across Private Credit, Alternative Investments, and Hedge Fund servicing.
• Design structured learning programs covering areas such as private credit and loan operations, fund accounting, NAV, financial reporting, investor servicing, reconciliations, and operational controls.
• Translate complex investment products, operating processes, and controls into clear, practical, and engaging learning experiences.
• Partner with business leaders and subject matter experts to identify knowledge and skill gaps and develop targeted training solutions.
• Support employee readiness for new-hire onboarding, cross-training, new client implementations, migrations, new products, and business growth.
• Develop practical exercises, knowledge assessments, dry runs, and proficiency measures to evaluate readiness and reinforce learning.
• Facilitate instructor-led, virtual, and train-the-trainer programs across global teams.
• Monitor training effectiveness, proficiency, completion, and remediation needs and provide meaningful reporting to management.
• Incorporate process changes, operational issues, control findings, and lessons learned into ongoing training.
• Maintain training materials and documentation to ensure content remains accurate, relevant, and aligned with business processes and control expectations.
• Promote a culture of continuous learning, knowledge sharing, accountability, and operational excellence.

What we value

These skills will help you succeed in this role:

• Strong critical thinking, problem solving, and decision-making skills
• Attention to detail
• An ability to be a leader within their team, as well as be a leader amongst your peers
• Strong communication, interpersonal, and organizational skills, which includes excellent time management and prioritization skills

Candidates must demonstrate initiative, be able to perform well under pressure, and simultaneously handle multiple assignments in order to meet client deliverables.

Qualifications

• Relevant experience within Private Credit, Private Markets, Alternative Investments, Hedge Funds, Asset Servicing, Fund Administration, or a related financial-services environment.
• Strong understanding of alternative investment products and operational lifecycles, with Private Credit experience highly valued.
• Demonstrated experience training, coaching, mentoring, or developing employees, either within a formal learning role or as part of an operational or business leadership position.
• Ability to translate complex financial and operational concepts into clear, practical learning content.
• Strong presentation, facilitation, written communication, and stakeholder-management skills.
• Understanding of operational risk, controls, governance, and the importance of training in supporting effective risk management.
• Strong organizational and program-management skills with the ability to manage multiple priorities and initiatives.
• Ability to build relationships and collaborate effectively with business leaders, subject matter experts, and global teams.
• Experience supporting business transformation, migrations, client onboarding, or workforce expansion is preferred.

Salary Range:

$90,000 - $157,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.