Customer Operations Manager Visa Sponsorship Jobs in Illinois

INTRODUCTION

The Mgr. Damage is responsible for overseeing all damage processes in Airport and Off-Airport Operations for their respective areas of responsibility. They will report to the Sr Damage Resource Managers and provide oversight for all damage processes to ensure timely, efficient, and accurate damage logging, tracking, and collections. They will spend their day performing damage research and follow up to ensure that we have the proper processes, documentation, and system information to meet repair and collections expectations. For their geography, they will be the day-to-day point of contact, fielding calls and inquiries, for the damage process at Hertz.

The starting salary Range for this role is $50k/yr; commensurate with experience.

ROLE AND RESPONSIBILITIES:

• Drive vehicle incident report quality and percentage with customer signatures by providing training, reporting, and working with leadership to create accountability for return staff.
• Monitors damage process and audit to ensure that we are meeting our service level agreements.
• Support the business focus on properly identifying, attributing, repairing, and recovering body damage by auditing standard work processes and delivering training on best practices.
• Work to increase body shop availability and vendor network and manage vendor relations by connecting with new shops, following up with current vending, and tracking work in progress metrics across repairs.
• Must be able to work independently, create training documents, training material, and additional reports outside the standard ones provided by the supervisor to meet local business demands.

BASIC QUALIFICATIONS:

• 3 years’ experience in management, damage processing, or rental car.
• Bachelor’s Degree preferred.
• Moderate proficiency in Microsoft suite.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Ability to influence.
• Flexible and adaptable; ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Results driven, ability to make decisions and help solve problems.
• Ability to drive process and organizational change.
• Ability to motivate teams and keep a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

PREFERRED QUALIFICATIONS:

• None specified.

WHAT YOU’LL GET:

• Up to 40% off the base rate of any standard Hertz Rental.
• Paid Time Off.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts – Theme Park Tickets, Gym Discounts & more.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills, and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran.