Customer Operations Manager Visa Sponsorship Jobs in South Dakota
Customer operations manager roles in South Dakota are concentrated around Sioux Falls, where financial services firms like Citi and Wells Fargo maintain significant operations, and in Rapid City's growing healthcare and logistics sectors. Employers in these industries periodically sponsor H-1B visa and other work visas for qualified international candidates with operations management experience.
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Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.
ABOUT THE POSITION
Primarily responsible for determining customer parts requirements for Astec customers, pricing quotes, communicating the same, and placing orders into proper internal systems. Working with engineering associates and established Astec guidelines. Responsible for research as needed, working through Engineering, Service, Controls, Sales, Shipping and Manufacturing as required.
Key Deliverables
- Provide assistance to Astec direct customers and dealers
- Locate the correct parts and prepare the parts quotations as per the customer’s request
- Coordinate with other departments to ensure that the customer’s requests are met
- Accurately process all parts sales orders
- Follow up on quotes and orders with customers
- Work closely with outside sales team
Key Activities & Responsibilities
- Answer customer calls and emails; help determine customer requirements. Extensive research.
- Prepare quotes, offer advice and suggestive selling.
- Identify correct part(s) for customer using mechanical and electrical drawings, electronic and hard copy of manuals, various search engines, engineers, and other resources.
- Coordinate with procurement and production on lead-time and expediting needs.
- Inform Supervisor or Manager of inventory shortage and discrepancy.
- Prepare and enter detailed parts quotes into Astec system.
- Work with customers and other departments to resolve problems i.e., breakdown, wrong parts, replacement solutions, returns, warranties etc.
- Follow up on quotes and previous correspondence with customers, dealers and Regional Sales Managers.
- Closely work with the parts shipping team members. Understand all shipping options available to our customers (small packages, LTL, full truck load, hotshot carrier etc.).
- Work closely with other Astec sites and products.
- Travel a week at a time, one to three times a year to call on direct customers and dealers; Plant visits, trade shows, dealer visits (selection, stock levels, training etc.).
- Assist Supervisor and Manager in development and execution of marketing strategy for parts sales.
- Attend customer service school lunches, dinners, and other functions as necessary (may be extended work hours).
- Crosstrain and be able to assist other teams within the Parts Dept. including shipping and the warehouse.
- Participate in cross-department teams and committees as needed.
- Maintain daily/weekly/monthly/quarterly administrative tasks.
- Expected to carry “on call” duties (rotating schedule).
- Always follows company policies and procedures.
- Always follows proper safety rules and procedures.
- Performs other duties as assigned.
To be successful in this role, your experience and competencies are:
- High school diploma or equivalent required. An Associate’s or bachelor’s degree in business or marketing is strongly desired and or a combination of experience and training that provides the required knowledge, skills, and abilities.
- Must be able to speak and write in English fluently. Excellent oral and written communication skills.
- 0-2 years of work experience in similar environment.
- Some experience in mechanical or machinery related industry preferred.
- Ability to read and interpret mechanical and electrical drawings preferred.
- Ability to work well with others, exercise sound judgment and solve problems, work independently and effectively manage workload (well-organized), be resourceful, attention to details (meticulous) and work well under pressure.
- Ability to operate general office equipment including telephone, computer, calculator, photocopier, and scanner.
- A working knowledge of Microsoft Office products preferable.
- Must have excellent interpersonal, communication, and collaboration skills.
- Ability to travel as needed.
- Must be able to meet regular attendance requirements.
Supervisor and Leadership Expectations
None
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
Travel Requirements: 1-2 times per year. One week at a time. Within the USA.
WORK ENVIRONMENT
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.
BUILT TO CONNECT
Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.
ABOUT THE POSITION
Primarily responsible for determining customer parts requirements for Astec customers, pricing quotes, communicating the same, and placing orders into proper internal systems. Working with engineering associates and established Astec guidelines. Responsible for research as needed, working through Engineering, Service, Controls, Sales, Shipping and Manufacturing as required.
Key Deliverables
- Provide assistance to Astec direct customers and dealers
- Locate the correct parts and prepare the parts quotations as per the customer’s request
- Coordinate with other departments to ensure that the customer’s requests are met
- Accurately process all parts sales orders
- Follow up on quotes and orders with customers
- Work closely with outside sales team
Key Activities & Responsibilities
- Answer customer calls and emails; help determine customer requirements. Extensive research.
- Prepare quotes, offer advice and suggestive selling.
- Identify correct part(s) for customer using mechanical and electrical drawings, electronic and hard copy of manuals, various search engines, engineers, and other resources.
- Coordinate with procurement and production on lead-time and expediting needs.
- Inform Supervisor or Manager of inventory shortage and discrepancy.
- Prepare and enter detailed parts quotes into Astec system.
- Work with customers and other departments to resolve problems i.e., breakdown, wrong parts, replacement solutions, returns, warranties etc.
- Follow up on quotes and previous correspondence with customers, dealers and Regional Sales Managers.
- Closely work with the parts shipping team members. Understand all shipping options available to our customers (small packages, LTL, full truck load, hotshot carrier etc.).
- Work closely with other Astec sites and products.
- Travel a week at a time, one to three times a year to call on direct customers and dealers; Plant visits, trade shows, dealer visits (selection, stock levels, training etc.).
- Assist Supervisor and Manager in development and execution of marketing strategy for parts sales.
- Attend customer service school lunches, dinners, and other functions as necessary (may be extended work hours).
- Crosstrain and be able to assist other teams within the Parts Dept. including shipping and the warehouse.
- Participate in cross-department teams and committees as needed.
- Maintain daily/weekly/monthly/quarterly administrative tasks.
- Expected to carry “on call” duties (rotating schedule).
- Always follows company policies and procedures.
- Always follows proper safety rules and procedures.
- Performs other duties as assigned.
To be successful in this role, your experience and competencies are:
- High school diploma or equivalent required. An Associate’s or bachelor’s degree in business or marketing is strongly desired and or a combination of experience and training that provides the required knowledge, skills, and abilities.
- Must be able to speak and write in English fluently. Excellent oral and written communication skills.
- 0-2 years of work experience in similar environment.
- Some experience in mechanical or machinery related industry preferred.
- Ability to read and interpret mechanical and electrical drawings preferred.
- Ability to work well with others, exercise sound judgment and solve problems, work independently and effectively manage workload (well-organized), be resourceful, attention to details (meticulous) and work well under pressure.
- Ability to operate general office equipment including telephone, computer, calculator, photocopier, and scanner.
- A working knowledge of Microsoft Office products preferable.
- Must have excellent interpersonal, communication, and collaboration skills.
- Ability to travel as needed.
- Must be able to meet regular attendance requirements.
Supervisor and Leadership Expectations
None
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
Travel Requirements: 1-2 times per year. One week at a time. Within the USA.
WORK ENVIRONMENT
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.
Customer Operations Manager Job Roles in South Dakota
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Search Customer Operations Manager Jobs in South DakotaCustomer Operations Manager Jobs in South Dakota: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in South Dakota?
Sioux Falls is home to the largest concentration of sponsoring employers, including major financial institutions like Citibank, Wells Fargo, and Sanford Health, all of which have filed H-1B petitions for operations-related roles. Large healthcare networks and regional logistics companies also appear in DOL disclosure data as sponsors for management-level positions in South Dakota.
Which visa types are most common for customer operations manager roles in South Dakota?
The H-1B is the most common visa for customer operations managers in South Dakota, as these roles typically require a bachelor's degree in business administration, operations management, or a related field and meet the specialty occupation standard. L-1A visas are an option for candidates transferring from a foreign affiliated office into a managerial role at a U.S. entity.
Which cities in South Dakota have the most customer operations manager sponsorship jobs?
Sioux Falls accounts for the overwhelming majority of customer operations manager sponsorship activity in South Dakota, driven by its financial services sector and Sanford Health's large administrative workforce. Rapid City is a secondary market with opportunities in healthcare administration and retail operations. Smaller markets like Aberdeen have limited sponsorship history for this specific role.
How to find customer operations manager visa sponsorship jobs in South Dakota?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer operations manager openings in South Dakota without sorting through roles that don't offer sponsorship. You can narrow results by location and role type, which is particularly useful given that sponsoring employers in South Dakota are concentrated in a small number of cities and industries.
Are there any state-specific considerations for customer operations managers seeking sponsorship in South Dakota?
South Dakota has no state income tax, which affects prevailing wage comparisons employers must meet when filing an H-1B Labor Condition Application. The DOL sets prevailing wages by metropolitan statistical area, so Sioux Falls and Rapid City have separate wage benchmarks. South Dakota State University and the University of South Dakota produce graduates in business fields, though the international talent pipeline into local operations roles remains relatively limited.
What is the prevailing wage for sponsored customer operations manager jobs in South Dakota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.