Customer Operations Manager Visa Sponsorship Jobs in Utah
Customer operations manager roles in Utah draw hiring from technology companies along the Wasatch Front, including Qualtrics, Adobe, and Overstock, as well as fintech and SaaS employers in Lehi's Silicon Slopes corridor. Salt Lake City and Provo concentrate the most sponsorship activity, with employers filing H-1B visa petitions for operations leadership positions requiring specialized business or management credentials.
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Get Access To All JobsWelcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Senior Manager, Field Training is responsible for leading the strategy, design, and execution of training programs that enable a large, distributed field organization to perform at a high level across the nation. This role oversees training programs that support field operations which include equipment installation, onboarding, safety, upselling, upskilling, leadership development, and operational readiness, ensuring consistent execution, quality, and customer satisfaction across markets.
This leader partners closely with Field Operations, Program Management, Safety, SOP/Governance, Product, and Talent teams to build practical, scalable learning solutions for a geographically dispersed workforce. The ideal candidate brings deep experience leading training in operational environments and hands-on field operations experience supporting the installation of equipment, allowing them to translate real-world execution needs into effective learning programs.
Key Responsibilities
Training Strategy & Program Ownership
- Define and lead the field training strategy for a nationwide organization of approximately 4,500 employees, aligned to operational, safety, quality, and customer experience goals
- Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling, certifications, leadership development, and rollout readiness
- Ensure training programs are scalable, practical, and consistent across a geographically distributed field workforce
- Translate operational changes, new initiatives, and field priorities into clear, actionable learning solutions
- Use field performance data, learning feedback, and business results to continuously improve training effectiveness
Team Leadership & Development
- Lead, coach, and develop a team of training managers, facilitators, and program resources responsible for field enablement
- Set clear goals, performance expectations, and development plans to build a high-performing training organization
- Build organizational capabilities in facilitation, instructional design, execution, and field-facing partnership
- Foster a culture of accountability, continuous improvement, and practical problem solving
Field Enablement & Stakeholder Partnership
- Partner with Field Operations leaders to identify capability gaps and prioritize training that improves technician and support group performance
- Collaborate with Program, Product, Safety, and SOP/Governance teams to ensure training reflects current tools, processes, and standards
- Act as a strategic advisor to field leadership on workforce readiness, training adoption, and operational execution
- Ensure learning solutions remain hands-on, field-relevant, and aligned to real installation and service environments
Program Design, Delivery & Governance
- Oversee the design and delivery of instructor-led, virtual, blended, and digital learning solutions for field employees and leaders
- Standardize national training programs while allowing for regional execution needs where appropriate
- Ensure alignment with SOPs, safety requirements, compliance expectations, and operational governance and sales training to increase revenue
- Manage training planning, scheduling, reporting, and completion tracking to support reliable execution at scale
Performance Measurement & Operational Impact
- Define and track metrics such as time to proficiency, quality, rework, safety adherence, productivity, and customer outcomes
- Use data to evaluate training effectiveness and identify opportunities to improve field readiness and consistency across markets
- Link training outcomes to operational goals through strong partnership with field leadership and cross-functional teams
Qualifications
Required
- 8+ years of experience in training, learning and development, field enablement, or operational training leadership
- 3+ years of people leadership experience managing teams and developing leaders
- Bachelor’s degree in Learning and Development, Education, Business, Organizational Development, Communications, or a related field, or equivalent relevant experience
- Familiarity with LMS platforms, mobile learning, and modern enablement tools
- Proven experience designing and scaling training for large, dispersed organizations, including nationwide deployment
- Direct experience in field operations environments that include equipment installation, with the ability to translate field realities into practical training
- Strong stakeholder management, facilitation, and cross-functional partnership skills
- Data-driven mindset with experience using metrics to improve training outcomes and operational performance
Preferred
- Experience in field service, home services, technical operations, or similar installation-based environments
- Background in technical training, certification programs, or hands-on skills development
- Experience integrating training with SOPs, governance, safety, and operational excellence programs
- Familiarity with LMS platforms, mobile learning, and modern enablement tools
Success Profile
- Builds training that improves readiness, consistency, and quality across a large national field workforce
- Brings both strategic thinking and practical field credibility, especially in equipment installation environments
- Leads through influence, structure, and execution in complex cross-functional operating environments
- Scales programs effectively while maintaining strong real world relevance and measurable impact
What Success Looks Like
- Improves technician and installer readiness while reducing time to proficiency
- Increases consistency, safety, and quality and upsells across markets nationwide
- Builds strong partnerships with field leadership and becomes a trusted advisor on training strategy and workforce capability
- Delivers scalable training programs that show measurable operational and business impact
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Senior Manager, Field Training is responsible for leading the strategy, design, and execution of training programs that enable a large, distributed field organization to perform at a high level across the nation. This role oversees training programs that support field operations which include equipment installation, onboarding, safety, upselling, upskilling, leadership development, and operational readiness, ensuring consistent execution, quality, and customer satisfaction across markets.
This leader partners closely with Field Operations, Program Management, Safety, SOP/Governance, Product, and Talent teams to build practical, scalable learning solutions for a geographically dispersed workforce. The ideal candidate brings deep experience leading training in operational environments and hands-on field operations experience supporting the installation of equipment, allowing them to translate real-world execution needs into effective learning programs.
Key Responsibilities
Training Strategy & Program Ownership
- Define and lead the field training strategy for a nationwide organization of approximately 4,500 employees, aligned to operational, safety, quality, and customer experience goals
- Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling, certifications, leadership development, and rollout readiness
- Ensure training programs are scalable, practical, and consistent across a geographically distributed field workforce
- Translate operational changes, new initiatives, and field priorities into clear, actionable learning solutions
- Use field performance data, learning feedback, and business results to continuously improve training effectiveness
Team Leadership & Development
- Lead, coach, and develop a team of training managers, facilitators, and program resources responsible for field enablement
- Set clear goals, performance expectations, and development plans to build a high-performing training organization
- Build organizational capabilities in facilitation, instructional design, execution, and field-facing partnership
- Foster a culture of accountability, continuous improvement, and practical problem solving
Field Enablement & Stakeholder Partnership
- Partner with Field Operations leaders to identify capability gaps and prioritize training that improves technician and support group performance
- Collaborate with Program, Product, Safety, and SOP/Governance teams to ensure training reflects current tools, processes, and standards
- Act as a strategic advisor to field leadership on workforce readiness, training adoption, and operational execution
- Ensure learning solutions remain hands-on, field-relevant, and aligned to real installation and service environments
Program Design, Delivery & Governance
- Oversee the design and delivery of instructor-led, virtual, blended, and digital learning solutions for field employees and leaders
- Standardize national training programs while allowing for regional execution needs where appropriate
- Ensure alignment with SOPs, safety requirements, compliance expectations, and operational governance and sales training to increase revenue
- Manage training planning, scheduling, reporting, and completion tracking to support reliable execution at scale
Performance Measurement & Operational Impact
- Define and track metrics such as time to proficiency, quality, rework, safety adherence, productivity, and customer outcomes
- Use data to evaluate training effectiveness and identify opportunities to improve field readiness and consistency across markets
- Link training outcomes to operational goals through strong partnership with field leadership and cross-functional teams
Qualifications
Required
- 8+ years of experience in training, learning and development, field enablement, or operational training leadership
- 3+ years of people leadership experience managing teams and developing leaders
- Bachelor’s degree in Learning and Development, Education, Business, Organizational Development, Communications, or a related field, or equivalent relevant experience
- Familiarity with LMS platforms, mobile learning, and modern enablement tools
- Proven experience designing and scaling training for large, dispersed organizations, including nationwide deployment
- Direct experience in field operations environments that include equipment installation, with the ability to translate field realities into practical training
- Strong stakeholder management, facilitation, and cross-functional partnership skills
- Data-driven mindset with experience using metrics to improve training outcomes and operational performance
Preferred
- Experience in field service, home services, technical operations, or similar installation-based environments
- Background in technical training, certification programs, or hands-on skills development
- Experience integrating training with SOPs, governance, safety, and operational excellence programs
- Familiarity with LMS platforms, mobile learning, and modern enablement tools
Success Profile
- Builds training that improves readiness, consistency, and quality across a large national field workforce
- Brings both strategic thinking and practical field credibility, especially in equipment installation environments
- Leads through influence, structure, and execution in complex cross-functional operating environments
- Scales programs effectively while maintaining strong real world relevance and measurable impact
What Success Looks Like
- Improves technician and installer readiness while reducing time to proficiency
- Increases consistency, safety, and quality and upsells across markets nationwide
- Builds strong partnerships with field leadership and becomes a trusted advisor on training strategy and workforce capability
- Delivers scalable training programs that show measurable operational and business impact
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
Customer Operations Manager Job Roles in Utah
See all 57+ Customer Operations Manager Jobs in Utah
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Search Customer Operations Manager Jobs in UtahCustomer Operations Manager Jobs in Utah: Frequently Asked Questions
Which companies in Utah sponsor visas for customer operations managers?
Technology and SaaS companies concentrated in Salt Lake City and Silicon Slopes are the most active sponsors for customer operations manager roles in Utah. Employers like Qualtrics, Adobe, Overstock, and various fintech startups in Lehi and Provo have documented H-1B filing histories for operations and customer experience management positions. Larger enterprise software firms tend to have established immigration programs and dedicated HR support for sponsored hires.
What visa types are most common for customer operations manager roles in Utah?
The H-1B is the most common visa category for customer operations manager positions in Utah, as the role typically requires a bachelor's degree in business, operations management, or a related field, meeting the specialty occupation standard. Candidates with multinational backgrounds may also qualify for the L-1A intracompany transferee visa if moving within the same corporate group. Some roles at qualifying organizations may support O-1 visa petitions for individuals with demonstrated exceptional achievement.
Which cities in Utah have the most customer operations manager sponsorship jobs?
Salt Lake City accounts for the largest share of customer operations manager sponsorship opportunities in Utah, driven by its concentration of corporate headquarters and regional offices. Lehi and Provo, forming the core of the Silicon Slopes tech corridor, represent the second-largest cluster, particularly among SaaS and cloud software companies. Ogden and St. George have smaller but growing employer bases, mostly in logistics and business services sectors.
How to find customer operations manager visa sponsorship jobs in Utah?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find customer operations manager roles in Utah where employers are actively open to sponsoring international candidates. You can filter by state and role type to surface relevant openings at Utah-based tech, fintech, and SaaS companies. This saves time compared to manually researching which employers have filed sponsorship petitions in the past.
Are there state-specific considerations for customer operations manager sponsorship jobs in Utah?
Utah's prevailing wage requirements for H-1B positions are set at the federal level through Department of Labor wage determinations, but the Salt Lake City and Provo metro areas carry distinct wage levels that employers must meet for customer operations manager roles. The Silicon Slopes ecosystem also means many sponsors are growth-stage companies, which can affect the depth of their internal immigration support infrastructure. Candidates should confirm that a prospective employer has prior H-1B sponsorship experience before accepting an offer.
What is the prevailing wage for sponsored customer operations manager jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.