Customer Operations Manager Visa Sponsorship Jobs in Utah

Job Title: Operations Management - Division/Business Unit (Non-Executive)
Working Title: SFESOM Building Operations Manager
Open Date: 04/03/2026
Close Date: 06/03/2026
Priority Review Date: 04/23/2026
Requisition Number: PRN44644B
Career Progression Track: M00
Track Level: M4 - Senior Manager, M3 - Manager, M2 - Senior Supervisor
FLSA Code: Administrative
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary:
VP Area: U of U Health - Academics
Department: 01473 - SOM Administration
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $70,000 – $75,000/annually

Job Summary

Manages and oversees operations for the Spencer Fox Eccles School of Medicine (SFESOM) Building. This role will provide a knowledgeable single point of contact for internal and external constituents. Serves as a liaison to departments responsible for laboratory and simulation center oversight within the building and to external food and beverage and common area management vendors to ensure operational success. Assumes responsibility for space and event management, mail and package delivery, procurement of building supplies, and other functions to ensure efficient building operations. Serve as key contact point person for building occupants regarding issues including facilities requests, door access, packaging pickup.

Responsibilities

Role Specific:

• Develops and implements policies and procedures pertaining to SFESOM Building operations and customer services.
• Interfaces with departments and vendors to market and promote special events, food and beverage services, and simulation center/lab opportunities to internal and external customers.
• Ensures customer satisfaction by analyzing complaints, concerns, and suggestions and providing appropriate follow through.
• Provides strategic direction by setting short and long-term goals, estimating budgetary requirements for events staff, space and equipment planning, and implementing special projects and policies.
• Provides guidance to and supervises events management staff to ensure the successful execution of events, including oversight of contract negotiations, adequacy of resources, AV and technological needs, events analysis, budget recap, and customer feedback; assists staff with direct management of events as needed; manages invoicing and billing procedures for events.
• Coordinates building maintenance and repairs with Facilities Management that affect normal building operation.
• Develops and implements facility safety and emergency training/protocols.
• Serves as a liaison between the Dean’s Office and Facilities Management, Campus Police (onsite security), and other service vendors; oversees building access requests, room scheduling, mail and delivery services, and directory management.
• Designs and maintains SFESOM Building webpage to facilitate room scheduling, facilities ticketing, building events/catering services, parking information, etc.

Minimum Qualifications

Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

• Senior Supervisor, Operations Management – Division/Business Unit (Non-Executive): Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
• Manager, Operations Management – Division/Business Unit (Non-Executive): Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
• Senior Manager, Operations Management – Division/Business Unit (Non-Executive): Requires a bachelor’s (or equivalency) + 8 years or a master’s (or equivalency) + 6 years of directly related work experience.

Preferences

Type: Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the University of Utah Non-Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.