Customer Operations Manager Visa Sponsorship Jobs in Connecticut
Connecticut's customer operations manager roles are concentrated in insurance and financial services firms in Hartford, along with life sciences companies in New Haven and global manufacturers headquartered in Stamford. Employers like Cigna, Travelers, and Synchrony Financial have established track records of sponsoring international talent for operations leadership positions.
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Get Access To All JobsABOUT USS:
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.
By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Overview:
The Manager Field Ops is responsible for managing all operational functions at a branch.
Responsibilities:
- Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
- Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
- Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
- Work directly with other departments to ensure excellent/positive communication within the region
- Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
- Maintain proper staffing levels to meet and exceed customer and branch needs
- Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
- Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
- Responsible for fleet DOT administration including, log books & record maintenance
- Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
- Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
- Responsible for employee development & conducting periodic performance reviews
- Create and maintain a positive, safe, and effective work environment
- Operate a variety of company vehicles
- Pull trailers with company vehicles
- Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position has supervisory responsibilities for staff at the location.
QUALIFICATIONS
- Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
- Minimum 5 years of related experience and/or training
- Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
- Customer Service
- Team Building
- Organization
- Time Management
- Communications
- Decision Making and Problem Solving
- Knowledge of proper cleaning and repair of those assets
- Valid Driver License (Class C)
- Have experience with multi-stop routing system and dispatch procedures
- Computer knowledge (Navision, Microsoft Office and routing/logistics software)
- Excellent written and verbal communication skills
- Knowledge of financial statements
- Experience managing a budget
- Knowledge of all company assets in inventory
Physical Requirements:
- Sit while driving and stand while servicing products
- Use hands and fingers to handle, control or feel objects tools or controls
- Repeat the same movements
- See details of objects that are less than a few feet away and also at greater distance
- Speak clearly so customers can understand
- Understand the speech of another person
- Hear sounds and recognize the difference between them
- Be able to walk up to 30 minutes at a time without exertion
- Enter and exit equipment by stepping and kneeling
- Lift up to 40lbs from your waits to your shoulders
- Lift 30lbs from the floor to your head
- Crouch and squat
- Push 100lbs and pull 100lbs horizontally
BENEFIT SUMMARY:
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
- Holiday & Paid Time Off (pro-rated for Part-Time employees)
- Medical/Pharmacy
- Dental
- Vision
- Employer-Paid Short-Term Disability
- Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
SALARY RANGE: $93,975.00 – $140,910.00 / year
PAY TRANSPARENCY STATEMENT: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO STATEMENT:
Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
ABOUT USS:
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.
By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Overview:
The Manager Field Ops is responsible for managing all operational functions at a branch.
Responsibilities:
- Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
- Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
- Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
- Work directly with other departments to ensure excellent/positive communication within the region
- Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
- Maintain proper staffing levels to meet and exceed customer and branch needs
- Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
- Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
- Responsible for fleet DOT administration including, log books & record maintenance
- Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
- Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
- Responsible for employee development & conducting periodic performance reviews
- Create and maintain a positive, safe, and effective work environment
- Operate a variety of company vehicles
- Pull trailers with company vehicles
- Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position has supervisory responsibilities for staff at the location.
QUALIFICATIONS
- Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
- Minimum 5 years of related experience and/or training
- Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
- Customer Service
- Team Building
- Organization
- Time Management
- Communications
- Decision Making and Problem Solving
- Knowledge of proper cleaning and repair of those assets
- Valid Driver License (Class C)
- Have experience with multi-stop routing system and dispatch procedures
- Computer knowledge (Navision, Microsoft Office and routing/logistics software)
- Excellent written and verbal communication skills
- Knowledge of financial statements
- Experience managing a budget
- Knowledge of all company assets in inventory
Physical Requirements:
- Sit while driving and stand while servicing products
- Use hands and fingers to handle, control or feel objects tools or controls
- Repeat the same movements
- See details of objects that are less than a few feet away and also at greater distance
- Speak clearly so customers can understand
- Understand the speech of another person
- Hear sounds and recognize the difference between them
- Be able to walk up to 30 minutes at a time without exertion
- Enter and exit equipment by stepping and kneeling
- Lift up to 40lbs from your waits to your shoulders
- Lift 30lbs from the floor to your head
- Crouch and squat
- Push 100lbs and pull 100lbs horizontally
BENEFIT SUMMARY:
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
- Holiday & Paid Time Off (pro-rated for Part-Time employees)
- Medical/Pharmacy
- Dental
- Vision
- Employer-Paid Short-Term Disability
- Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
SALARY RANGE: $93,975.00 – $140,910.00 / year
PAY TRANSPARENCY STATEMENT: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO STATEMENT:
Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Customer Operations Manager Job Roles in Connecticut
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Search Customer Operations Manager Jobs in ConnecticutCustomer Operations Manager Jobs in Connecticut: Frequently Asked Questions
Which companies in Connecticut sponsor visas for customer operations managers?
Hartford-based insurers and financial services firms are among the most active sponsors for customer operations manager roles in Connecticut. Cigna, Travelers, and The Hartford have sponsored international workers in operations leadership functions. In Stamford, financial and technology companies including Synchrony Financial and Charter Communications have filed sponsorship petitions for operations roles. Sponsorship activity varies by year and business need, so researching recent H-1B visa disclosure data from the Department of Labor is the most reliable way to verify current patterns.
Which visa types are most common for customer operations manager roles in Connecticut?
The H-1B is the most common visa category for customer operations manager positions in Connecticut, as the role typically requires a bachelor's degree in business, operations management, or a related field, which satisfies the specialty occupation standard. Candidates already holding L-1 visa status through an intracompany transfer are also placed into these roles at multinationals with Connecticut offices. EB-2 and EB-3 immigrant visa categories are relevant for candidates pursuing a longer-term path to permanent residence through employer sponsorship.
Which cities in Connecticut have the most customer operations manager sponsorship jobs?
Hartford is the dominant market, driven by its concentration of insurance carriers and financial services firms that rely heavily on operations management functions. Stamford attracts roles tied to finance, media, and technology companies with significant Connecticut footprints. New Haven sees demand from Yale New Haven Health, life sciences employers, and professional services firms. Bridgeport and Norwalk also have pockets of operations hiring, particularly from companies in consumer services and logistics sectors.
How to find customer operations manager visa sponsorship jobs in Connecticut?
Migrate Mate filters job listings specifically to show customer operations manager roles where employers are open to visa sponsorship, making it straightforward to identify opportunities in Connecticut without sorting through postings that exclude international candidates. Because Hartford, Stamford, and New Haven represent the main hiring clusters in this state, filtering by those cities on Migrate Mate helps prioritize the most active markets. Checking listings regularly matters, as operations management roles with sponsorship move quickly at larger employers.
Are there any Connecticut-specific considerations for customer operations manager sponsorship?
Connecticut's prevailing wage requirements under the H-1B program are set by the Department of Labor and reflect the state's generally higher cost of living, particularly in Fairfield County and the Hartford metro. Employers must certify on the Labor Condition Application that they will pay at least the prevailing wage for the role in the relevant geographic area. Connecticut's concentration in regulated industries like insurance and healthcare also means that operations manager roles sometimes require specific compliance knowledge, which can influence how employers frame job requirements when filing sponsorship petitions.
What is the prevailing wage for sponsored customer operations manager jobs in Connecticut?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.