Customer Operations Manager Visa Sponsorship Jobs in South Carolina
South Carolina's customer operations manager roles are concentrated in the Charlotte metro spillover around Rock Hill, the Greenville-Spartanburg manufacturing corridor, and Charleston's growing logistics and tech sectors. Major employers including BMW, Michelin, and Blackbaud have established operational hubs here, creating consistent demand for experienced customer operations professionals who need H-1B visa or L-1 visa sponsorship.
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Get Access To All JobsINTRODUCTION
The Senior Engagement Consultant is a vital member of the Office of the CQO and reports to the Director of Patient Engagement. Under limited supervision, the Senior Engagement Consultant provides client facing, consultative services to MUSC Health executive leaders and teams and serves as their lead liaison to all functions of care team engagement and patient/family engagement across the Health System. This leader is responsible for partnering with leaders across the health system and its divisions to identify, support, and enhance engagement improvement initiatives. This role is responsible for developing innovative solutions, best practices, education, and communication to optimize the engagement performance of their assigned operational leaders/business units. This role provides guidance and support in the development of patient- and family-centered Enterprise strategies and goals. The Senior Engagement Consultant provides supervision to junior consulting team members as well as supports the management of external consulting engagements and vendor relationships/contracts.
ENTITY
Medical University Hospital Authority (MUHA)
WORKER TYPE
Employee
WORKER SUB-TYPE
Regular
COST CENTER
CC002345 SYS - Patient Experience
PAY RATE TYPE
Salary
PAY GRADE
Health-31
SCHEDULED WEEKLY HOURS
40
WORK SHIFT
JOB DESCRIPTION
Manager, Care Experience and Operations – Medical Practice
The Manager of Care Experience and Operations is responsible for assisting in investigating and operationalizing new initiatives to ensure MUSC Health achieves market differentiation for how patients and customers experience care.
Your work will directly support the enhancement of future care experiences so that patients and customers experience care that is frictionless, timely, connected, compassionate, and value driven. You will identify “pain points” throughout the continuum of care, design and lead transformational improvement. You will use current voice of customer methods and other qualitative and quantitative research methods to uncover market trends, patient preferences and growth opportunities, while ensuring alignment across all MUSC Health touch points.
You will collaborate closely with cross-functional teams to support the adoption of relationship-centered solutions across digital and physical platforms. This role requires a deep understanding of how to deliver high-quality, safe care across the entire care continuum.
Reporting Structure
This individual will report to the Chief Experience Officer for MUSC Health. This individual will also collaborate closely with other leaders at the enterprise level.
Responsibilities
-
You will function as one of MUSC Health’s care experience experts by leveraging your experience and understanding of the multiple patient touch points to facilitate the development and implementation of evidence-based healthcare practices that consistently exceed the expectations of patients and customers.
-
Implement and manage enhancements to how MUSC Health delivers care across the care continuum through leading assigned key touchpoint projects within medical practice care sites that allows personalization.
-
Through a data-driven and scientific approach, you will support the implementation of evaluation processes established by senior leadership, to identify and monitor key performance indicators and relevant outcomes across the care continuum (patient/customer journey) to help achieve MUSC’s aspiration goals.
-
With a keen focus on medical practice, you will work to enhance current care experiences, and design, and adopt innovative concepts to enhance the experience for all.
-
Utilize standard project management methods and tools to ensure transformational experience changes are achieved on time and on budget.
-
Use data visualization methods to illustrate voice of the customer/patient to enhance current care journeys and identify opportunities to create new offerings that will enable MUSC Health to achieve our ambition.
-
Contribute to building linkages between experience data, operational metrics, and care team member engagement metrics to support the adoption of efficient, effective, and value-driven improvement strategies that ultimately lead to better outcomes.
-
Promote systemwide adoption and utilization of Relation-Centered Communication (RCC) techniques.
-
Approximately 75% of this role will be devoted to leading, partnering, and coaching clinical leaders and staff to enhance or create workflows that promote “systemness” resulting in an elevated care experience for all, regardless of location.
-
Travel across the enterprise will be required. Most travel will consist of “day trips,” but all travel should not exceed 25%.
MINIMAL QUALIFICATIONS
-
Healthcare Experience
-
Understanding of regulatory requirements for clinical care
-
EPIC tools, documentation, and Clinical workflow experience
-
Experience with Press Ganey or similar tools
-
Project Management Experience
-
MBA (preferred) or similar master level education with a business concentration
-
Data visualization tools like Tableau, Qualtrics, PowerBi (preferred), etc.
OPTIONAL ADDITIONAL EXPERIENCE
- User Experience (UX), human-centered design, and journey mapping experience
ADDITIONAL JOB DESCRIPTION
Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
LOCATION
Charleston, South Carolina
JOB TYPE
Full Time
INTRODUCTION
The Senior Engagement Consultant is a vital member of the Office of the CQO and reports to the Director of Patient Engagement. Under limited supervision, the Senior Engagement Consultant provides client facing, consultative services to MUSC Health executive leaders and teams and serves as their lead liaison to all functions of care team engagement and patient/family engagement across the Health System. This leader is responsible for partnering with leaders across the health system and its divisions to identify, support, and enhance engagement improvement initiatives. This role is responsible for developing innovative solutions, best practices, education, and communication to optimize the engagement performance of their assigned operational leaders/business units. This role provides guidance and support in the development of patient- and family-centered Enterprise strategies and goals. The Senior Engagement Consultant provides supervision to junior consulting team members as well as supports the management of external consulting engagements and vendor relationships/contracts.
ENTITY
Medical University Hospital Authority (MUHA)
WORKER TYPE
Employee
WORKER SUB-TYPE
Regular
COST CENTER
CC002345 SYS - Patient Experience
PAY RATE TYPE
Salary
PAY GRADE
Health-31
SCHEDULED WEEKLY HOURS
40
WORK SHIFT
JOB DESCRIPTION
Manager, Care Experience and Operations – Medical Practice
The Manager of Care Experience and Operations is responsible for assisting in investigating and operationalizing new initiatives to ensure MUSC Health achieves market differentiation for how patients and customers experience care.
Your work will directly support the enhancement of future care experiences so that patients and customers experience care that is frictionless, timely, connected, compassionate, and value driven. You will identify “pain points” throughout the continuum of care, design and lead transformational improvement. You will use current voice of customer methods and other qualitative and quantitative research methods to uncover market trends, patient preferences and growth opportunities, while ensuring alignment across all MUSC Health touch points.
You will collaborate closely with cross-functional teams to support the adoption of relationship-centered solutions across digital and physical platforms. This role requires a deep understanding of how to deliver high-quality, safe care across the entire care continuum.
Reporting Structure
This individual will report to the Chief Experience Officer for MUSC Health. This individual will also collaborate closely with other leaders at the enterprise level.
Responsibilities
-
You will function as one of MUSC Health’s care experience experts by leveraging your experience and understanding of the multiple patient touch points to facilitate the development and implementation of evidence-based healthcare practices that consistently exceed the expectations of patients and customers.
-
Implement and manage enhancements to how MUSC Health delivers care across the care continuum through leading assigned key touchpoint projects within medical practice care sites that allows personalization.
-
Through a data-driven and scientific approach, you will support the implementation of evaluation processes established by senior leadership, to identify and monitor key performance indicators and relevant outcomes across the care continuum (patient/customer journey) to help achieve MUSC’s aspiration goals.
-
With a keen focus on medical practice, you will work to enhance current care experiences, and design, and adopt innovative concepts to enhance the experience for all.
-
Utilize standard project management methods and tools to ensure transformational experience changes are achieved on time and on budget.
-
Use data visualization methods to illustrate voice of the customer/patient to enhance current care journeys and identify opportunities to create new offerings that will enable MUSC Health to achieve our ambition.
-
Contribute to building linkages between experience data, operational metrics, and care team member engagement metrics to support the adoption of efficient, effective, and value-driven improvement strategies that ultimately lead to better outcomes.
-
Promote systemwide adoption and utilization of Relation-Centered Communication (RCC) techniques.
-
Approximately 75% of this role will be devoted to leading, partnering, and coaching clinical leaders and staff to enhance or create workflows that promote “systemness” resulting in an elevated care experience for all, regardless of location.
-
Travel across the enterprise will be required. Most travel will consist of “day trips,” but all travel should not exceed 25%.
MINIMAL QUALIFICATIONS
-
Healthcare Experience
-
Understanding of regulatory requirements for clinical care
-
EPIC tools, documentation, and Clinical workflow experience
-
Experience with Press Ganey or similar tools
-
Project Management Experience
-
MBA (preferred) or similar master level education with a business concentration
-
Data visualization tools like Tableau, Qualtrics, PowerBi (preferred), etc.
OPTIONAL ADDITIONAL EXPERIENCE
- User Experience (UX), human-centered design, and journey mapping experience
ADDITIONAL JOB DESCRIPTION
Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
LOCATION
Charleston, South Carolina
JOB TYPE
Full Time
Customer Operations Manager Job Roles in South Carolina
See all 148+ Customer Operations Manager Jobs in South Carolina
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Search Customer Operations Manager Jobs in South CarolinaCustomer Operations Manager Jobs in South Carolina: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in South Carolina?
Large multinationals with South Carolina operations are the most active sponsors. BMW Manufacturing in Spartanburg, Michelin North America in Greenville, and Charleston-based Blackbaud have sponsored operations management roles in the past. Global staffing and BPO firms operating shared service centers in the state also sponsor periodically. Sponsorship activity tends to be higher at companies with established international HR infrastructure and multiple U.S. locations.
Which visa types are most common for customer operations manager roles in South Carolina?
The H-1B is the most common visa for customer operations managers, provided the role requires a related bachelor's degree in business, operations management, or a similar field. The L-1A is a viable path for intracompany transferees moving into a managerial position from an overseas office. TN visa status is available for Canadian and Mexican nationals whose role qualifies under USMCA. Each category has distinct requirements, and employers determine which to pursue.
Which cities in South Carolina have the most customer operations manager sponsorship jobs?
Greenville and Spartanburg lead due to the dense concentration of automotive, manufacturing, and logistics firms in the Upstate region. Charleston is a growing secondary market, driven by port activity, e-commerce operations, and expanding tech employers. Columbia, as the state capital and home to the University of South Carolina, sees demand from healthcare, government contractors, and financial services firms with operations management needs.
How to find customer operations manager visa sponsorship jobs in South Carolina?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find customer operations manager roles in South Carolina without sorting through positions that don't offer sponsorship. You can search by state and job title to see active openings from employers who have indicated they sponsor. This saves significant time compared to manually reviewing individual job postings and researching each company's sponsorship history separately.
Are there any state-specific considerations for customer operations managers seeking sponsorship in South Carolina?
South Carolina's manufacturing and logistics sectors have driven strong demand for operations professionals, which works in candidates' favor. The state has no personal income tax advantage that directly affects sponsorship decisions, but its business-friendly environment has attracted large foreign-owned manufacturers who are accustomed to sponsoring international employees. Candidates with experience in automotive supply chains, port logistics, or SaaS customer success tend to align well with South Carolina's dominant employer base.
What is the prevailing wage for sponsored customer operations manager jobs in South Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.