Customer Operations Manager Visa Sponsorship Jobs in Georgia
Customer operations manager roles in Georgia are concentrated in Atlanta, where major employers like Delta Air Lines, UPS, NCR Voyix, and Cox Enterprises maintain large operations and customer experience teams. The metro area's status as a logistics, fintech, and media hub creates consistent demand for operations leadership, and several of these employers have established H-1B sponsorship track records.
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Get Access To All JobsINTRODUCTION
The Customer Experience (CX) Operations and Insights Manager will serve as the central owner of Mirion’s enterprise-wide customer listening and action program, acting as the single funnel for all customer-facing surveys and feedback mechanisms. Reporting to the Director of Customer Experience, you will leverage Forsta as the primary engine to design, deploy, optimize, and scale transactional, relational, and journey-based surveys across Mirion’s diverse business units (Technologies, Dosimetry Services, Capintec, ec2, etc.). Working in close partnership with a CX Data Analyst (hiring mid-2026), you will translate raw feedback into prioritized, actionable insights and collaborate with business units and product lines to drive sentiment-improving changes. You will also partner with the Director of CX and Marketing teams to build and launch Customer Advisory Boards, ensuring strategic customer voices directly influence Mirion’s roadmap and innovation. This role is critical to establishing a consistent, closed-loop VoC process that elevates NPS, CSAT, and loyalty metrics while delivering measurable business impact.
You will be the steward of the customer’s voice, ensuring it is heard clearly, analyzed rigorously, and acted upon decisively across the organization.
KEY RESPONSIBILITIES
- Act as the single point of accountability for all customer-facing surveys: consolidate, standardize, and govern survey strategy enterprise-wide, eliminating fragmented or duplicate efforts.
- Own the end-to-end Forsta program: build, deploy, test, optimize, and scale surveys (relational NPS, transactional CSAT/OSAT, journey touchpoint, onboarding, support, training, renewal, etc.).
- Design survey logic, segmentation, and timing to maximize response rates, data quality, and relevance across customer cohorts, regions, and product lines.
- Establish and manage closed-loop feedback processes: ensure detractors and passives are routed promptly for recovery, track resolution outcomes, and measure impact on sentiment and revenue.
- Partner closely with the CX Data Analyst (to be hired) to derive actionable insights from survey data (including verbatim text analytics) and quantify financial implications (e.g., revenue at risk/opportunity by segment).
- Collaborate with business unit leaders, product managers, and functional teams (Sales, Service, Marketing) to translate insights into prioritized improvement initiatives and track execution.
- Work collaboratively with the Director of CX and Marketing teams to design, recruit, launch, and facilitate Customer Advisory Boards, capturing strategic input from key accounts to shape product roadmaps, service offerings, and innovation priorities.
- Deliver monthly VoC reporting and read-outs to divisional and enterprise stakeholders, highlighting trends, wins, risks, and recommended actions.
- Champion insight-to-action culture: facilitate cross-functional working sessions, present findings to leadership, and drive accountability for sentiment-improving changes.
- Continuously optimize the VoC program: improve response rates, reduce survey fatigue, incorporate qualitative channels (focus groups, interviews, advisory boards), and benchmark against industry best practices.
- Manage VoC platform governance (currently Forsta), user access, and vendor relationships to ensure optimal configuration and adoption.
- Contribute to the broader CX roadmap, including integration with digital self-service, support transformation, and training initiatives.
REQUIRED QUALIFICATIONS
- 5+ years of experience managing Voice of Customer, customer insights, or survey programs in a global B2B environment (preferably multi-unit or hardware/service mix).
- Hands-on expertise with enterprise VoC platforms (Forsta strongly preferred; Qualtrics, Medallia, or similar acceptable) including survey design, logic, distribution, and text analytics.
- Proven track record of building and scaling VoC programs from fragmented to unified states across multiple business units or regions.
- Experience designing, launching, and/or facilitating Customer Advisory Boards or similar strategic customer forums is a strong plus.
- Demonstrated ability to translate survey data into actionable insights and drive cross-functional change that improves customer sentiment and business outcomes.
- Strong project management skills with experience establishing governance, cadences, and closed-loop processes.
- Excellent stakeholder management and facilitation skills - comfortable presenting insights to divisional leaders and executives and influencing without direct authority.
- Analytical mindset with experience partnering with data analysts on segmentation, driver analysis, and financial linkage.
- Outstanding communication skills: able to distill complex feedback into clear, compelling stories and recommendations.
TRAVEL
- Estimated travel: 15–25% globally (stakeholder workshops, Mirion sites, customer advisory boards, regional alignment sessions).
WHAT YOU’LL GAIN
- Ownership of Mirion’s enterprise VoC engine and Customer Advisory Boards — highly visible roles with direct influence on customer sentiment, retention, revenue, and strategic direction across all business units.
- Opportunity to build a best-in-class listening program from a strong foundation and drive measurable loyalty improvements in mission-critical markets.
- Close collaboration with a new CX team focused on turning customer feedback into competitive advantage.
- Exposure to senior leadership as you deliver monthly insights and advisory board outcomes that shape strategy and priorities.
INTRODUCTION
The Customer Experience (CX) Operations and Insights Manager will serve as the central owner of Mirion’s enterprise-wide customer listening and action program, acting as the single funnel for all customer-facing surveys and feedback mechanisms. Reporting to the Director of Customer Experience, you will leverage Forsta as the primary engine to design, deploy, optimize, and scale transactional, relational, and journey-based surveys across Mirion’s diverse business units (Technologies, Dosimetry Services, Capintec, ec2, etc.). Working in close partnership with a CX Data Analyst (hiring mid-2026), you will translate raw feedback into prioritized, actionable insights and collaborate with business units and product lines to drive sentiment-improving changes. You will also partner with the Director of CX and Marketing teams to build and launch Customer Advisory Boards, ensuring strategic customer voices directly influence Mirion’s roadmap and innovation. This role is critical to establishing a consistent, closed-loop VoC process that elevates NPS, CSAT, and loyalty metrics while delivering measurable business impact.
You will be the steward of the customer’s voice, ensuring it is heard clearly, analyzed rigorously, and acted upon decisively across the organization.
KEY RESPONSIBILITIES
- Act as the single point of accountability for all customer-facing surveys: consolidate, standardize, and govern survey strategy enterprise-wide, eliminating fragmented or duplicate efforts.
- Own the end-to-end Forsta program: build, deploy, test, optimize, and scale surveys (relational NPS, transactional CSAT/OSAT, journey touchpoint, onboarding, support, training, renewal, etc.).
- Design survey logic, segmentation, and timing to maximize response rates, data quality, and relevance across customer cohorts, regions, and product lines.
- Establish and manage closed-loop feedback processes: ensure detractors and passives are routed promptly for recovery, track resolution outcomes, and measure impact on sentiment and revenue.
- Partner closely with the CX Data Analyst (to be hired) to derive actionable insights from survey data (including verbatim text analytics) and quantify financial implications (e.g., revenue at risk/opportunity by segment).
- Collaborate with business unit leaders, product managers, and functional teams (Sales, Service, Marketing) to translate insights into prioritized improvement initiatives and track execution.
- Work collaboratively with the Director of CX and Marketing teams to design, recruit, launch, and facilitate Customer Advisory Boards, capturing strategic input from key accounts to shape product roadmaps, service offerings, and innovation priorities.
- Deliver monthly VoC reporting and read-outs to divisional and enterprise stakeholders, highlighting trends, wins, risks, and recommended actions.
- Champion insight-to-action culture: facilitate cross-functional working sessions, present findings to leadership, and drive accountability for sentiment-improving changes.
- Continuously optimize the VoC program: improve response rates, reduce survey fatigue, incorporate qualitative channels (focus groups, interviews, advisory boards), and benchmark against industry best practices.
- Manage VoC platform governance (currently Forsta), user access, and vendor relationships to ensure optimal configuration and adoption.
- Contribute to the broader CX roadmap, including integration with digital self-service, support transformation, and training initiatives.
REQUIRED QUALIFICATIONS
- 5+ years of experience managing Voice of Customer, customer insights, or survey programs in a global B2B environment (preferably multi-unit or hardware/service mix).
- Hands-on expertise with enterprise VoC platforms (Forsta strongly preferred; Qualtrics, Medallia, or similar acceptable) including survey design, logic, distribution, and text analytics.
- Proven track record of building and scaling VoC programs from fragmented to unified states across multiple business units or regions.
- Experience designing, launching, and/or facilitating Customer Advisory Boards or similar strategic customer forums is a strong plus.
- Demonstrated ability to translate survey data into actionable insights and drive cross-functional change that improves customer sentiment and business outcomes.
- Strong project management skills with experience establishing governance, cadences, and closed-loop processes.
- Excellent stakeholder management and facilitation skills - comfortable presenting insights to divisional leaders and executives and influencing without direct authority.
- Analytical mindset with experience partnering with data analysts on segmentation, driver analysis, and financial linkage.
- Outstanding communication skills: able to distill complex feedback into clear, compelling stories and recommendations.
TRAVEL
- Estimated travel: 15–25% globally (stakeholder workshops, Mirion sites, customer advisory boards, regional alignment sessions).
WHAT YOU’LL GAIN
- Ownership of Mirion’s enterprise VoC engine and Customer Advisory Boards — highly visible roles with direct influence on customer sentiment, retention, revenue, and strategic direction across all business units.
- Opportunity to build a best-in-class listening program from a strong foundation and drive measurable loyalty improvements in mission-critical markets.
- Close collaboration with a new CX team focused on turning customer feedback into competitive advantage.
- Exposure to senior leadership as you deliver monthly insights and advisory board outcomes that shape strategy and priorities.
Customer Operations Manager Job Roles in Georgia
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Search Customer Operations Manager Jobs in GeorgiaCustomer Operations Manager Jobs in Georgia: Frequently Asked Questions
Which companies in Georgia sponsor visas for customer operations managers?
Atlanta-based employers with documented H-1B sponsorship histories in operations and customer-facing leadership roles include Delta Air Lines, UPS, NCR Voyix, Cox Enterprises, and Equifax. Global technology firms with Georgia offices, such as Salesforce and IBM, also sponsor for operations management positions. Sponsorship availability varies by role, team, and hiring cycle, so confirming directly with each employer is important.
What visa types are most common for customer operations manager roles in Georgia?
The H-1B is the most common visa category for customer operations managers in Georgia, as the role typically requires a bachelor's degree in business, operations, or a related field and qualifies as a specialty occupation. Candidates already holding L-1A intracompany transferee status through a multinational employer, or those with an O-1 for extraordinary ability, may also find pathways into senior operations roles.
Which cities in Georgia have the most customer operations manager sponsorship jobs?
Atlanta accounts for the overwhelming majority of customer operations manager sponsorship jobs in Georgia. Midtown and Buckhead are home to corporate headquarters for finance and technology firms, while the airport corridor near Hartsfield-Jackson supports logistics and airline operations roles. Smaller markets like Alpharetta, which hosts a concentration of technology companies, also generate demand for operations management talent.
How to find customer operations manager visa sponsorship jobs in Georgia?
Migrate Mate filters job listings specifically for roles with visa sponsorship, making it straightforward to search for customer operations manager positions in Georgia without sifting through listings that won't consider international candidates. The platform is built for this search, so you can focus on Atlanta-area employers, logistics companies, and technology firms in Georgia that have active sponsorship programs for operations roles.
Are there any Georgia-specific considerations for customer operations manager visa sponsorship?
Georgia's strong university pipeline, including Georgia Tech and the University of Georgia, produces business and industrial engineering graduates who compete for the same operations roles, which means employers often have structured hiring processes. The state has no specific prevailing wage rules beyond federal Department of Labor requirements, but Atlanta's large corporate headquarters concentration means H-1B filings here are processed under standard USCIS timelines without state-level complications.
What is the prevailing wage for sponsored customer operations manager jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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