Customer Operations Manager Visa Sponsorship Jobs in Washington DC
Washington DC's customer operations manager roles are concentrated among federal contractors, consulting firms, and technology companies such as Booz Allen Hamilton, Deloitte, and Accenture Federal Services. The city's high density of mission-driven organizations and government-adjacent businesses creates consistent demand for operations professionals, and several of these employers have established visa sponsorship track records.
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Get Access To All JobsINTRODUCTION
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia. National Account Services (NAS), wholly owned by Lennox International, a 100+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do that we need good people like you, who want to grow and learn. We consistently offer the best of both to all of our employees.
ROLE AND RESPONSIBILITIES
Leads, supports, and coaches Branch Managers within a region to ensure consistency of complying with policies, procedures, and processes as well as achieving established performance goals. Area Manager is also ultimately responsible for ensuring the highest level of customer service throughout the region. Area Manager is a role model and leader who must solve problems, make informed decisions and manage resources wisely in order to achieve maximum results with integrity and a high level of professionalism.
Duties include, but are not limited to:
- Supports, coaches, and mentors Branch Managers to ensure overall success
- Area Evaluations: Meets with each Branch Manager monthly. Visits branches monthly, reviews area operations to ensure the proper implementation of policies, procedures, and processes consistent with business model
- Safety: Reviews area safety records monthly to ensure branches are actively implementing best safety practices and are following all prescribed policies, procedures, and processes
- Financial: Reviews each branch’s financial performance monthly and defines the best course of action to achieve area budget and profitability goals.
- Recruitment: Conducts monthly review of area staffing status to ensure the appropriate recruitment activities, HR practices, and actions to meet growth goals. Ensures the Branch Managers in the region have the proper tools and support to recruit, on-board and develop employees
- Customer: Reviews, develops, and maintains customer alignment structure within the region to ensure effective and efficient customer engagement
- Training: Defines and develops training goals within the region to ensure all personnel are equipped and ready to meet business requirements. Trains Branch Managers to organize effectively and to develop strategies and goals to meet business objectives. Constantly monitors Branch Managers’ leadership ability and the ability to follow through on a chosen path or course of action
- Communication: Effectively communicates business strategies and goals to meet objectives
- Drives profitability and success throughout the Area
BASIC QUALIFICATIONS
- Minimum five years supervisory experience
- Computer skills and proficiency in MS Office software
- Ability to develop and train work force, build relationships
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to communicate in a clear, concise, understandable manner, and listen attentively
- Associate’s (A.A.) or equivalent from two year college or technical school or related experience
- Successful track record in the areas of profitability, cost control, and business growth
- HVAC industry preferred; Service, Construction management a plus
- NATE certification, CMS certification a plus
- Travel Requirement of 85%
INTRODUCTION
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia. National Account Services (NAS), wholly owned by Lennox International, a 100+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do that we need good people like you, who want to grow and learn. We consistently offer the best of both to all of our employees.
ROLE AND RESPONSIBILITIES
Leads, supports, and coaches Branch Managers within a region to ensure consistency of complying with policies, procedures, and processes as well as achieving established performance goals. Area Manager is also ultimately responsible for ensuring the highest level of customer service throughout the region. Area Manager is a role model and leader who must solve problems, make informed decisions and manage resources wisely in order to achieve maximum results with integrity and a high level of professionalism.
Duties include, but are not limited to:
- Supports, coaches, and mentors Branch Managers to ensure overall success
- Area Evaluations: Meets with each Branch Manager monthly. Visits branches monthly, reviews area operations to ensure the proper implementation of policies, procedures, and processes consistent with business model
- Safety: Reviews area safety records monthly to ensure branches are actively implementing best safety practices and are following all prescribed policies, procedures, and processes
- Financial: Reviews each branch’s financial performance monthly and defines the best course of action to achieve area budget and profitability goals.
- Recruitment: Conducts monthly review of area staffing status to ensure the appropriate recruitment activities, HR practices, and actions to meet growth goals. Ensures the Branch Managers in the region have the proper tools and support to recruit, on-board and develop employees
- Customer: Reviews, develops, and maintains customer alignment structure within the region to ensure effective and efficient customer engagement
- Training: Defines and develops training goals within the region to ensure all personnel are equipped and ready to meet business requirements. Trains Branch Managers to organize effectively and to develop strategies and goals to meet business objectives. Constantly monitors Branch Managers’ leadership ability and the ability to follow through on a chosen path or course of action
- Communication: Effectively communicates business strategies and goals to meet objectives
- Drives profitability and success throughout the Area
BASIC QUALIFICATIONS
- Minimum five years supervisory experience
- Computer skills and proficiency in MS Office software
- Ability to develop and train work force, build relationships
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to communicate in a clear, concise, understandable manner, and listen attentively
- Associate’s (A.A.) or equivalent from two year college or technical school or related experience
- Successful track record in the areas of profitability, cost control, and business growth
- HVAC industry preferred; Service, Construction management a plus
- NATE certification, CMS certification a plus
- Travel Requirement of 85%
Customer Operations Manager Job Roles in Washington DC
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Search Customer Operations Manager Jobs in Washington DCCustomer Operations Manager Jobs in Washington DC: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Washington DC?
Federal contractors and consulting firms account for a significant share of sponsorship activity in DC. Companies like Booz Allen Hamilton, Leidos, SAIC, Deloitte, and Accenture Federal Services have filed H-1B visa petitions for operations-related roles. Large technology firms with DC offices, including Amazon Web Services and Salesforce, also sponsor customer operations managers, particularly for roles supporting government or enterprise clients.
Which visa types are most common for customer operations manager roles in Washington DC?
The H-1B is the most common visa for customer operations managers in DC, as the role generally qualifies as a specialty occupation when a bachelor's degree in business, operations management, or a related field is required. Professionals from Australia may use the E-3 visa, Canadians and Mexicans may qualify under TN visa status, and those with multinational employer backgrounds sometimes transfer on an L-1B visa.
How to find customer operations manager visa sponsorship jobs in Washington DC?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the U.S.. You can filter directly for customer operations manager roles in Washington DC to see employers actively open to sponsoring. Because DC's sponsorship activity is concentrated among federal contractors and enterprise tech firms, filtering by employer type on Migrate Mate can help you identify the most relevant opportunities faster.
Which areas in Washington DC have the most customer operations manager sponsorship jobs?
Most sponsored customer operations roles in the DC area are concentrated in the District itself, along the Rosslyn-Ballston corridor in Arlington, Virginia, and in Tysons Corner. These areas host the largest clusters of federal contractors, consulting firms, and enterprise technology offices. Bethesda and Rockville in Maryland also have notable concentrations, driven by healthcare and government-adjacent organizations headquartered there.
Are there any DC-specific considerations for customer operations managers seeking visa sponsorship?
DC's federal contracting environment adds a layer of complexity: some positions require security clearances, which can complicate or preclude sponsorship for foreign nationals who are not yet eligible for clearance. Roles that do not involve classified work are generally more accessible to sponsored candidates. The Department of Labor's prevailing wage requirements apply to all H-1B petitions, so employers must document that the offered compensation meets wage levels set for the DC metropolitan area.
What is the prevailing wage for sponsored customer operations manager jobs in Washington DC?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.