Customer Operations Manager Visa Sponsorship Jobs in Washington DC
Washington DC's customer operations manager roles are concentrated among federal contractors, consulting firms, and technology companies such as Booz Allen Hamilton, Deloitte, and Accenture Federal Services. The city's high density of mission-driven organizations and government-adjacent businesses creates consistent demand for operations professionals, and several of these employers have established visa sponsorship track records.
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Get Access To All JobsAbout The Team
The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers, obsessing over the user journey to ensure every interaction is seamless and reliable. Our mission is to scale a best-in-class support infrastructure that advocates for our community and delivers excellence at the lowest level of detail.
About The Role
DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating systems that shape how consumers, Dashers, and our broader marketplace experience DoorDash. This leader will own a broad portfolio across customer experience strategy, support operations, policies and processes, safety-critical contact handling, and cross-functional CX initiatives across business lines including New Verticals, International, Dasher, Marketplace, and DashPass. You will lead a high-performing S&O team, partner deeply with Product, Engineering, Analytics, Fraud, Operations, and senior business leaders, and translate ambiguous customer and operational problems into scalable solutions. We are especially excited about leaders who bring an AI-native operating mindset: people who have used AI, automation, lightweight tooling, or internal apps to solve real problems, improve team productivity, and redesign manual workflows. This role is an opportunity to apply that builder mindset at marketplace scale.
You’re Excited About This Opportunity Because You Will…
- Define the vision, metrics, and operating principles for a best-in-class customer experience across consumers, Dashers, and emerging business lines.
- Lead a high-impact S&O team responsible for turning defining the customer experience using a multitude of inputs.
- Redesign how CX work gets done by combining people, process, product, data, and AI-enabled workflows.
- Partner with Product, Engineering, Analytics, Fraud, Marketplace, New Verticals, International, Dasher, and DashPass teams to shape the experience across DoorDash’s most important audiences.
- Operate from strategy to lowest-level detail: setting executive-level direction while staying close to data, user journeys, case reviews, and frontline operational reality.
- Build and scale new processes, tools, and mechanisms that improve quality, reduce friction, and help teams move faster.
We’re Excited About You Because…
- You have 10+ years of experience solving complex problems in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similarly analytical operating role.
- You are an AI-native operator - you have solved productivity problems and are able to dig into data quickly, and surface insights to translate to action.
- You are energized by working within a 24/7 global operations organization to scale new processes and initiatives.
- You are comfortable with ambiguity and can scale yourself to work on different types of problems - from case reviews to setting high level vision and strategy.
- You have experience collaborating with multiple different types of stakeholders - from Product to Operations to Analytics.
- You have built, developed, and raised the bar for high-performing teams.
- Bachelor’s Degree required, MBA or Master’s Degree a plus.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado: $170,000—$250,000 USD.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
About The Team
The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers, obsessing over the user journey to ensure every interaction is seamless and reliable. Our mission is to scale a best-in-class support infrastructure that advocates for our community and delivers excellence at the lowest level of detail.
About The Role
DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating systems that shape how consumers, Dashers, and our broader marketplace experience DoorDash. This leader will own a broad portfolio across customer experience strategy, support operations, policies and processes, safety-critical contact handling, and cross-functional CX initiatives across business lines including New Verticals, International, Dasher, Marketplace, and DashPass. You will lead a high-performing S&O team, partner deeply with Product, Engineering, Analytics, Fraud, Operations, and senior business leaders, and translate ambiguous customer and operational problems into scalable solutions. We are especially excited about leaders who bring an AI-native operating mindset: people who have used AI, automation, lightweight tooling, or internal apps to solve real problems, improve team productivity, and redesign manual workflows. This role is an opportunity to apply that builder mindset at marketplace scale.
You’re Excited About This Opportunity Because You Will…
- Define the vision, metrics, and operating principles for a best-in-class customer experience across consumers, Dashers, and emerging business lines.
- Lead a high-impact S&O team responsible for turning defining the customer experience using a multitude of inputs.
- Redesign how CX work gets done by combining people, process, product, data, and AI-enabled workflows.
- Partner with Product, Engineering, Analytics, Fraud, Marketplace, New Verticals, International, Dasher, and DashPass teams to shape the experience across DoorDash’s most important audiences.
- Operate from strategy to lowest-level detail: setting executive-level direction while staying close to data, user journeys, case reviews, and frontline operational reality.
- Build and scale new processes, tools, and mechanisms that improve quality, reduce friction, and help teams move faster.
We’re Excited About You Because…
- You have 10+ years of experience solving complex problems in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similarly analytical operating role.
- You are an AI-native operator - you have solved productivity problems and are able to dig into data quickly, and surface insights to translate to action.
- You are energized by working within a 24/7 global operations organization to scale new processes and initiatives.
- You are comfortable with ambiguity and can scale yourself to work on different types of problems - from case reviews to setting high level vision and strategy.
- You have experience collaborating with multiple different types of stakeholders - from Product to Operations to Analytics.
- You have built, developed, and raised the bar for high-performing teams.
- Bachelor’s Degree required, MBA or Master’s Degree a plus.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado: $170,000—$250,000 USD.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
Customer Operations Manager Job Roles in Washington DC
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Search Customer Operations Manager Jobs in Washington DCCustomer Operations Manager Jobs in Washington DC: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Washington DC?
Federal contractors and consulting firms account for a significant share of sponsorship activity in DC. Companies like Booz Allen Hamilton, Leidos, SAIC, Deloitte, and Accenture Federal Services have filed H-1B visa petitions for operations-related roles. Large technology firms with DC offices, including Amazon Web Services and Salesforce, also sponsor customer operations managers, particularly for roles supporting government or enterprise clients.
Which visa types are most common for customer operations manager roles in Washington DC?
The H-1B is the most common visa for customer operations managers in DC, as the role generally qualifies as a specialty occupation when a bachelor's degree in business, operations management, or a related field is required. Professionals from Australia may use the E-3 visa, Canadians and Mexicans may qualify under TN visa status, and those with multinational employer backgrounds sometimes transfer on an L-1B visa.
How to find customer operations manager visa sponsorship jobs in Washington DC?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the U.S.. You can filter directly for customer operations manager roles in Washington DC to see employers actively open to sponsoring. Because DC's sponsorship activity is concentrated among federal contractors and enterprise tech firms, filtering by employer type on Migrate Mate can help you identify the most relevant opportunities faster.
Which areas in Washington DC have the most customer operations manager sponsorship jobs?
Most sponsored customer operations roles in the DC area are concentrated in the District itself, along the Rosslyn-Ballston corridor in Arlington, Virginia, and in Tysons Corner. These areas host the largest clusters of federal contractors, consulting firms, and enterprise technology offices. Bethesda and Rockville in Maryland also have notable concentrations, driven by healthcare and government-adjacent organizations headquartered there.
Are there any DC-specific considerations for customer operations managers seeking visa sponsorship?
DC's federal contracting environment adds a layer of complexity: some positions require security clearances, which can complicate or preclude sponsorship for foreign nationals who are not yet eligible for clearance. Roles that do not involve classified work are generally more accessible to sponsored candidates. The Department of Labor's prevailing wage requirements apply to all H-1B petitions, so employers must document that the offered compensation meets wage levels set for the DC metropolitan area.
What is the prevailing wage for sponsored customer operations manager jobs in Washington DC?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.