Customer Operations Manager Visa Sponsorship Jobs in Maryland
Maryland's customer operations manager roles are concentrated in the Baltimore metro, the DC suburbs of Bethesda and Rockville, and the life sciences corridor along I-270. Employers like Leidos, Marriott International, and T. Rowe Price regularly hire for operations leadership positions, and the state's dense federal contracting sector creates consistent demand for customer-facing operations talent.
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Get Access To All JobsINTRODUCTION
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve.
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start.
ABOUT THE JOB
The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation and also has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value driven execution that fully complies with WS policies and all relevant laws and regulations. The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.
WHAT YOU'LL BE DOING
Operations
- Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator
- This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
- Employs timely and clear communication to all branch employees
- Utilize all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
- Cost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)
- Utilize forward looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch.
- Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.
- Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.
- Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
- Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.
Production
- Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessment as required. Conducts fleet physical inventory counts at established frequencies.
- Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.
- Issue and track vendor purchase orders
- Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts.
- Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
- Other duties as assigned.
Customer Service
- Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
- Ensure On Time Deliveries, Returns, Relocations and Service
- Drives high levels of product quality (First Time Quality)
- Commercial readiness through operations excellence.
EDUCATION AND QUALIFICATIONS
Requirements
- High School Diploma, GED, or 3 years of applicable experience
- 5 years' experience managing one or more direct reports in a Service Shop/Manufacturing/Building Construction environment OR 2 years of experience with WillScot
- Experience managing a unit or departmental budget OR 2 years of experience with WillScot
- MS Office/Excel/Word/Outlook experience
- Ability follow direction and meet deadlines in a fast-paced environment
- Experience applying creativity to problem-solving
- Build sustainable relationships and trust with vendors through open, proactive communication
- Ability to effectively manage multiple, changing priorities in a fast-paced environment
Preferred
- Bachelors Degree
- Experience working with customers
- Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.
- Experience in areas including fleet management, logistics, inventory, dispatching building codes/permitting
Personal Characteristics
- Lead by example through living our values:
- Dedicated to Health & Safety
- Committed to Inclusion & Diversity
- Driven to Excellence
- Trustworthy & Reliable
- Devoted to Our Customers
- Community Focused
COMPENSATION
- Base Wage Range: $91,400.00 - $127,900.00
Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more!
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
LOCATION
Location: Baltimore, MD, US, 21222
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
Nearest Major Market: Baltimore
Job Segment: Branch Manager, Business Process, ERP, SAP, Manager, Management, Technology
INTRODUCTION
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve.
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start.
ABOUT THE JOB
The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation and also has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value driven execution that fully complies with WS policies and all relevant laws and regulations. The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.
WHAT YOU'LL BE DOING
Operations
- Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator
- This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
- Employs timely and clear communication to all branch employees
- Utilize all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
- Cost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)
- Utilize forward looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch.
- Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.
- Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.
- Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
- Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.
Production
- Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessment as required. Conducts fleet physical inventory counts at established frequencies.
- Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.
- Issue and track vendor purchase orders
- Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts.
- Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
- Other duties as assigned.
Customer Service
- Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
- Ensure On Time Deliveries, Returns, Relocations and Service
- Drives high levels of product quality (First Time Quality)
- Commercial readiness through operations excellence.
EDUCATION AND QUALIFICATIONS
Requirements
- High School Diploma, GED, or 3 years of applicable experience
- 5 years' experience managing one or more direct reports in a Service Shop/Manufacturing/Building Construction environment OR 2 years of experience with WillScot
- Experience managing a unit or departmental budget OR 2 years of experience with WillScot
- MS Office/Excel/Word/Outlook experience
- Ability follow direction and meet deadlines in a fast-paced environment
- Experience applying creativity to problem-solving
- Build sustainable relationships and trust with vendors through open, proactive communication
- Ability to effectively manage multiple, changing priorities in a fast-paced environment
Preferred
- Bachelors Degree
- Experience working with customers
- Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.
- Experience in areas including fleet management, logistics, inventory, dispatching building codes/permitting
Personal Characteristics
- Lead by example through living our values:
- Dedicated to Health & Safety
- Committed to Inclusion & Diversity
- Driven to Excellence
- Trustworthy & Reliable
- Devoted to Our Customers
- Community Focused
COMPENSATION
- Base Wage Range: $91,400.00 - $127,900.00
Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more!
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
LOCATION
Location: Baltimore, MD, US, 21222
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
Nearest Major Market: Baltimore
Job Segment: Branch Manager, Business Process, ERP, SAP, Manager, Management, Technology
Customer Operations Manager Job Roles in Maryland
See all 156+ Customer Operations Manager Jobs in Maryland
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Search Customer Operations Manager Jobs in MarylandCustomer Operations Manager Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Maryland?
Federal contractors and technology firms are among the most active sponsors in Maryland. Companies like Leidos, Booz Allen Hamilton, SAIC, and Marriott International have histories of sponsoring H-1B visa and other work visas for operations management roles. Life sciences and biotech firms concentrated in the Montgomery County corridor, including companies near the I-270 tech corridor, also sponsor operations leadership positions with some regularity.
Which visa types are most common for customer operations manager roles in Maryland?
The H-1B is the most common visa category for customer operations managers in Maryland, provided the role requires a bachelor's degree in a specific field such as business administration, operations management, or a related discipline. The L-1A is another option for managers transferring within a multinational company. TN visas are available to Canadian and Mexican citizens in qualifying management categories under the USMCA agreement.
How to find customer operations manager visa sponsorship jobs in Maryland?
Migrate Mate is built specifically to surface visa sponsorship jobs for international candidates, including customer operations manager roles in Maryland. You can filter by state and job category to see Maryland-specific openings at employers with documented sponsorship histories. Because sponsorship willingness varies significantly by employer, using a platform like Migrate Mate that focuses on sponsoring employers saves considerable time compared to applying broadly.
Which cities in Maryland have the most customer operations manager sponsorship jobs?
Baltimore is the largest hiring market for operations management in Maryland, with demand across healthcare systems, financial services, and logistics. The DC suburbs, particularly Bethesda, Rockville, and Silver Spring in Montgomery County, concentrate roles tied to federal contracting and technology firms. Columbia and Annapolis also have meaningful employer bases, particularly in financial services and government-adjacent industries that hire for customer-facing operations leadership.
Are there any Maryland-specific considerations for customer operations manager visa sponsorship?
Maryland's high concentration of federal contractors introduces one important consideration: some customer operations manager roles at those firms require security clearances, which are generally not accessible to candidates on temporary work visas. Roles tied to commercial operations, life sciences, or financial services are typically more accessible. Maryland's proximity to Washington, DC also means some employers operate under both federal and commercial frameworks, so confirming the specific business unit's sponsorship policy matters.
What is the prevailing wage for sponsored customer operations manager jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.