Customer Operations Manager Visa Sponsorship Jobs in North Dakota
Customer operations manager roles in North Dakota are concentrated in Fargo, Bismarck, and Grand Forks, where financial services firms like Gate City Bank, energy companies tied to the Bakken region, and healthcare networks such as Sanford Health and Essentia Health maintain sizable operations teams. Employers in these sectors have sponsored skilled foreign workers for management-level operations positions.
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INTRODUCTION
This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.
ESSENTIAL FUNCTIONS
- Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives
- Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
- Plans, organizes, staffs, directs and controls specific day-to-day operations
- Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
- Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
- Participates in the development of and responsible for administering company safety strategies and programs
- Investigates, resolves and/or escalates customer service issues, as appropriate
- Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
- Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors
- Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
- Performs other duties as assigned
MINIMUM EDUCATION
- High school diploma or GED required; Bachelor’s degree preferred.
- In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
- Bachelor's Degree (preferred).
MINIMUM EXPERIENCE
- Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.
KNOWLEDGE SKILLS AND ABILITIES
- Ability to inspire a shared vision and empower and motivate a team
- Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
- Proven ability to apply sound business judgment to establish and accomplish goals
- Verbal and written communication skills necessary to communicate with various audience levels and group sizes
- Ability to effectively provide employees instruction on process and practice
- Ability to read, interpret and draw conclusions from numerical data and written information
- Software skills, including use of Microsoft Office software and web-based applications
- Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications
- Ability to mentor, coach and act as a knowledge resource to other employees.
JOB CONDITIONS
- May need to lift and carry up to 50 pounds
- May work in hot or cold temperatures
- May work in an environment with loud noise and fumes
- Minimal travel required
PREFERRED QUALIFICATIONS:
PAY TRANSPARENCY:
PAY:
ADDITIONAL DETAILS: Wednesday - Saturday, 7:00am - 3:00pm
For details on our comprehensive benefits, click here.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-Verify Notice (bilingual)
- Right to Work Notice (English) / (Spanish)
Customer Operations Manager Job Roles in North Dakota
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Search Customer Operations Manager Jobs in North DakotaCustomer Operations Manager Jobs in North Dakota: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in North Dakota?
Employers with established visa sponsorship records in North Dakota include large healthcare systems like Sanford Health and CHI St. Alexius Health, energy-sector companies with Bakken-related operations, and financial institutions such as Gate City Bank and Cornerstone Bank. National corporations with North Dakota offices, including agricultural and logistics firms, also sponsor H-1B visa and other work visas for operations management roles when qualified domestic candidates are unavailable.
Which visa types are most common for customer operations manager roles in North Dakota?
The H-1B is the most common visa for customer operations manager positions in North Dakota, as the role typically requires a bachelor's degree in business, operations management, or a related field, qualifying it as a specialty occupation. L-1A visas are also used when a manager transfers from a foreign affiliate to a U.S. office. Candidates from Canada and Mexico may qualify under the TN visa category, which covers management consultants without a lottery requirement.
How to find customer operations manager visa sponsorship jobs in North Dakota?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the U.S. You can filter by role and state to see active customer operations manager openings in North Dakota from employers who have a history of sponsoring foreign workers. Using a platform like Migrate Mate saves time by removing listings from companies unlikely to sponsor, which is a common challenge when searching for management roles in smaller-market states like North Dakota.
Which cities in North Dakota have the most customer operations manager sponsorship jobs?
Fargo is by far the strongest market for customer operations manager roles in North Dakota, driven by its concentration of financial services, healthcare, and technology employers. Bismarck, the state capital, offers opportunities within state government contractors, insurance, and healthcare administration. Grand Forks has a smaller but active market linked to the University of North Dakota and regional healthcare. Williston and Minot see some demand tied to energy-sector operations.
Are there state-specific considerations for customer operations manager visa sponsorship in North Dakota?
North Dakota's relatively small labor market means employers filing H-1B petitions must still meet Department of Labor prevailing wage requirements for the Fargo or Bismarck metropolitan areas, which reflect regional rather than coastal pay norms. The state's energy, agriculture, and healthcare industries drive most management hiring. Candidates with experience in operations for these specific sectors are better positioned, as North Dakota employers tend to hire for specialized industry contexts rather than generalist management backgrounds.
What is the prevailing wage for sponsored customer operations manager jobs in North Dakota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.