Customer Operations Manager Visa Sponsorship Jobs in Colorado
Colorado's customer operations manager roles span Denver's thriving tech sector, aerospace firms along the Front Range, and telecom companies headquartered in the metro area. Employers including Dish Network, Arrow Electronics, and Oracle's Colorado offices have sponsored operations leadership roles. Most openings concentrate in Denver and Boulder, with growing demand in Colorado Springs.
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Get Access To All JobsAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.
Position Summary
Responsible to direct the CES Revenue Cycle operations for meter reading, revenue protection and credit and collections for assigned areas. Administers the policies and procedures of Revenue Cycle to assure overall strategies and goal attainment. Accountable for customer satisfaction, as well as safety performance of the work group. Responsible for development of and compliance to company policies, procedures and standards. Manage multiple locations that require extensive driving and travel (territories may extend thousands of square miles). Accountable for adherence to multiple state and federal regulations. Manages per the labor contract, where applicable. Fiscally responsible for area budget. Positions the organization to meet the ever-changing demands of a changing and competitive environment.
Essential Responsibilities
-
Provides leadership, coaching, and support and development opportunities for bargaining and non-bargaining unit employees. Manages large territories requiring extensive travel (districts may extend thousands of square miles). Responsible for hiring, training, disciplines and performance evaluation. Where applicable, interprets and administers the terms and conditions of labor agreement to maintain positive relations with the union; negotiates with union representatives to achieve conflict resolution, investigates, prepares, and testifies during grievances up to and including arbitration. Responsible for resolution of customer requests and inquiries.
-
Interacts with entire Revenue Cycle management team to develop, maintain, and implement Xcel Energy credit policies and cross-functional process to ensure reduction of arrears, write-offs and DSO (Daily Sales Outstanding). Manage implement and coordinate training of Credit policy to other credit units. Interacts with entire Revenue Cycle management team to develop and maintain Revenue Protection programs, policies and guidelines in accordance to regulations, assuring consistency with industry benchmarking. Coordinate customer awareness and training, as well as program implementation. Review all Revenue Protection investigations.
-
Manage relationships with outsourced vendors, for assigned area, to ensure desired performance levels. Serves as deregulation point of contact as deregulation becomes focal point in districts and works with other managers in deregulation implementation.
-
Interacts with entire Revenue Cycle management team to development and implement of policies and procedures, measurements, and evaluations in support of Xcel Energy's commitment to safety.
-
Utilizes demonstrated in-depth knowledge and competency in all related data acquisition applications and technologies. Accountable for accurate and timely data acquisition of energy meters via utilization of human resources and technologies including automation. Evaluates, recommends, develops and implements technologies and applications that ensure the integration of data in timely and accurate manner. Works with Delivery Management to ensure accurate and timely technology training and installations.
-
Develops, implements, and adheres to department business plans and operating budget to support corporate strategies, standards, and goals that meet or exceed customer, shareholder, and employee commitments and requirements.
-
Performs other duties as assigned.
Minimum Requirements
-
College degree or equivalent combination of education and experience required.
-
5 or more years of related work experience with automated and manual meter reading systems, billing system operations, credit and collection procedures/policies, thorough understanding of PUC and Electric and Gas rate requirements.
-
Basic security management and loss prevention strategies is required.
-
Minimum of 3 years leadership / supervisory experience required with preferred experience in labor agreement negotiations.
-
Detailed knowledge of utility regulatory requirements, budgeting and customer resource systems (i.e., CRS) are required.
-
Demonstrated in-depth knowledge and competency in all related data acquisition applications and technologies.
-
Strong verbal and written communication skills.
Preferred Requirements
-
Change Management skills.
-
Experience in conflict resolution.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.
Non-Bargaining
The anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year
This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave.
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 06/17/26
EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.
Position Summary
Responsible to direct the CES Revenue Cycle operations for meter reading, revenue protection and credit and collections for assigned areas. Administers the policies and procedures of Revenue Cycle to assure overall strategies and goal attainment. Accountable for customer satisfaction, as well as safety performance of the work group. Responsible for development of and compliance to company policies, procedures and standards. Manage multiple locations that require extensive driving and travel (territories may extend thousands of square miles). Accountable for adherence to multiple state and federal regulations. Manages per the labor contract, where applicable. Fiscally responsible for area budget. Positions the organization to meet the ever-changing demands of a changing and competitive environment.
Essential Responsibilities
-
Provides leadership, coaching, and support and development opportunities for bargaining and non-bargaining unit employees. Manages large territories requiring extensive travel (districts may extend thousands of square miles). Responsible for hiring, training, disciplines and performance evaluation. Where applicable, interprets and administers the terms and conditions of labor agreement to maintain positive relations with the union; negotiates with union representatives to achieve conflict resolution, investigates, prepares, and testifies during grievances up to and including arbitration. Responsible for resolution of customer requests and inquiries.
-
Interacts with entire Revenue Cycle management team to develop, maintain, and implement Xcel Energy credit policies and cross-functional process to ensure reduction of arrears, write-offs and DSO (Daily Sales Outstanding). Manage implement and coordinate training of Credit policy to other credit units. Interacts with entire Revenue Cycle management team to develop and maintain Revenue Protection programs, policies and guidelines in accordance to regulations, assuring consistency with industry benchmarking. Coordinate customer awareness and training, as well as program implementation. Review all Revenue Protection investigations.
-
Manage relationships with outsourced vendors, for assigned area, to ensure desired performance levels. Serves as deregulation point of contact as deregulation becomes focal point in districts and works with other managers in deregulation implementation.
-
Interacts with entire Revenue Cycle management team to development and implement of policies and procedures, measurements, and evaluations in support of Xcel Energy's commitment to safety.
-
Utilizes demonstrated in-depth knowledge and competency in all related data acquisition applications and technologies. Accountable for accurate and timely data acquisition of energy meters via utilization of human resources and technologies including automation. Evaluates, recommends, develops and implements technologies and applications that ensure the integration of data in timely and accurate manner. Works with Delivery Management to ensure accurate and timely technology training and installations.
-
Develops, implements, and adheres to department business plans and operating budget to support corporate strategies, standards, and goals that meet or exceed customer, shareholder, and employee commitments and requirements.
-
Performs other duties as assigned.
Minimum Requirements
-
College degree or equivalent combination of education and experience required.
-
5 or more years of related work experience with automated and manual meter reading systems, billing system operations, credit and collection procedures/policies, thorough understanding of PUC and Electric and Gas rate requirements.
-
Basic security management and loss prevention strategies is required.
-
Minimum of 3 years leadership / supervisory experience required with preferred experience in labor agreement negotiations.
-
Detailed knowledge of utility regulatory requirements, budgeting and customer resource systems (i.e., CRS) are required.
-
Demonstrated in-depth knowledge and competency in all related data acquisition applications and technologies.
-
Strong verbal and written communication skills.
Preferred Requirements
-
Change Management skills.
-
Experience in conflict resolution.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.
Non-Bargaining
The anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year
This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave.
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 06/17/26
EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Customer Operations Manager Job Roles in Colorado
See all 156+ Customer Operations Manager Jobs in Colorado
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Search Customer Operations Manager Jobs in ColoradoCustomer Operations Manager Jobs in Colorado: Frequently Asked Questions
Which companies in Colorado sponsor visas for customer operations managers?
Several Colorado-based employers have sponsored operations management roles, including Dish Network, Arrow Electronics, Oracle, and Palantir, which maintains a significant presence in Denver. Aerospace and defense contractors along the Front Range, such as Lockheed Martin and Raytheon, also sponsor operations leaders. Technology and SaaS companies in Boulder and Denver tend to have more established international hiring processes for customer operations roles.
Which visa types are most common for customer operations manager roles in Colorado?
The H-1B visa is the most common visa category for customer operations managers in Colorado, provided the role requires a specialized degree, typically in business, operations management, or a related field. The L-1A is relevant for international managers transferring within a multinational company to a Colorado office. The O-1A is available in rare cases where a candidate has demonstrated extraordinary achievement in their field.
Which cities in Colorado have the most customer operations manager sponsorship jobs?
Denver accounts for the largest share of customer operations manager sponsorship jobs in Colorado, driven by its concentration of tech companies, financial services firms, and corporate headquarters. Boulder follows, with its strong startup and SaaS ecosystem. Colorado Springs has growing demand tied to defense contractors and government services companies, while Fort Collins sees some activity from manufacturing and technology employers.
How to find customer operations manager visa sponsorship jobs in Colorado?
Migrate Mate is built specifically for international candidates seeking visa sponsorship in the U.S., including customer operations manager roles in Colorado. You can filter directly by state and role to see employers actively open to sponsoring. This saves significant time compared to manually researching which Colorado companies have sponsored operations management positions through H-1B or L-1 visa filings in the past.
Are there any Colorado-specific considerations for customer operations manager sponsorship candidates?
Colorado's Equal Pay for Equal Work Act requires employers to post salary ranges in job listings, which gives sponsorship candidates useful transparency when evaluating roles against H-1B prevailing wage requirements. The state's strong university pipeline, including the University of Colorado and Colorado State University, means employers are familiar with hiring international graduates. Denver's tech growth has also increased the number of employers with existing immigration infrastructure and legal counsel.
What is the prevailing wage for sponsored customer operations manager jobs in Colorado?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.