Customer Operations Manager Visa Sponsorship Jobs in Kentucky
Customer operations manager roles in Kentucky are concentrated in Louisville's logistics and healthcare sectors, with major employers like Humana, UPS, and LG&E operating shared services and customer experience centers. Lexington and Cincinnati-adjacent Northern Kentucky also generate demand, particularly in manufacturing support and regional distribution operations where international candidates with relevant experience pursue visa sponsorship.
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The AV Technical Ops & Production Engineer supports Humana's live events, video production, livestreams, and AV systems. This role serves as a primary technical owner for AV Services production environments, ensuring studios, control rooms, livestream systems, mobile production equipment, and event technologies remain reliable, current, and ready to support critical business communications.
This role is both hands-on and technical. Responsibilities include supporting productions, maintaining equipment, troubleshooting issues, managing inventory, and designing and deploying AV systems for onsite and offsite events.
The person in this role serves as one of the lead technical resources for offsite AV event systems, supporting company meetings, leadership events, conferences, and special productions.
Key Responsibilities
Production and Technical Support
- Support live events, video production, and livestreams
- Serve as a primary technical resource and first point of escalation for production system issues
- Troubleshoot and resolve AV system issues
- Perform maintenance, upgrades, testing, and installations
- Maintain operational readiness of studios, control rooms, and mobile event systems
- Provide backup support for audio, video, and livestream production
- Partner with IT, facilities, vendors, and event stakeholders on production technology initiatives
Studio and Control Room Support
Serve as lead technician for:
- Video studios
- Town Hall control rooms
- Livestream production spaces
- Audio recording and podcast spaces
Set up, operate, maintain, and troubleshoot production equipment including:
- Video switchers
- Cameras and PTZ cameras
- Audio consoles and DSP systems
- Intercom systems
- Streaming and encoding tools
- Signal routing systems
- Studio lighting
- Recording and playback systems
- Production platforms and software tools such as Adobe Creative Suite and DaVinci Resolve
- Test systems prior to major events and productions
Offsite Event Support
- Design, build, maintain, and support offsite AV systems, flypacks, and mobile production environments
- Prepare, transport, install, operate, and recover equipment for events
- Keep mobile production systems organized, tested, and deployment ready
- Support redundancy planning and risk mitigation for critical events
Event System Design and Installation
- Lead technical planning and implementation for meetings, conferences, and special events
- Design workflows for audio, video, streaming, networking, and presentations
- Conduct venue assessments and site visits as needed
- Create equipment lists, signal flow diagrams, and floor plans
- Lead setup and technical implementation prior to events
- Act as the primary technical escalation point during setup and event execution
Inventory and Asset Management
- Own and manage AV production inventory
- Track equipment utilization, repairs, maintenance, warranties, and replacement needs
- Conduct regular audits to ensure equipment readiness
- Manage spare equipment and redundancy planning
- Recommend equipment replacements, upgrades, standardization opportunities, and technology improvements
What Makes Someone Successful in This Role
The ideal candidate:
- Has strong AV technical knowledge and production experience
- Enjoys working with technology and solving problems
- Has a strong customer service mindset
- Communicates well and works effectively with others
- Can work independently with minimal supervision
- Pays close attention to detail
- Demonstrates sound judgment and proactively identifies risks, issues, and improvement opportunities
- Identifies ways to modernize systems and improve reliability
Use your skills to make an impact
Required Experience
- 5+ years supporting professional AV, broadcast, live event production, or production engineering environments
- Experience designing, deploying, operating, and supporting enterprise livestream, broadcast, or event production equipment and systems
Preferred Production experience and certifications:
- Technical Direction
- Audio Operation/Mixing
- Live Camera Operation (PTZ and EFP)
- Lighting Control Operation & Programming (DMX)
- Experience managing AV inventory and equipment lifecycle programs
- Experience supporting mobile production environments and flypack systems
- CTS or CTS-D, Dante, Crestron, Extron, Q-SYS, or equivalent technical certifications
- Broadcast, streaming, or production engineering certifications
- DMX Training & Certification
Additional Information
- This role is only open to applicants located in Louisville, Kentucky and will primarily be an in-office position.
- Travel up to 25% may be required. Travel may include equipment transport, venue assessments, event setup, onsite technical leadership, and production support for meetings, leadership events, conferences, productions, and special events.
- Valid driver's license and clean driving record required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$78,400 - $107,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
The AV Technical Ops & Production Engineer supports Humana's live events, video production, livestreams, and AV systems. This role serves as a primary technical owner for AV Services production environments, ensuring studios, control rooms, livestream systems, mobile production equipment, and event technologies remain reliable, current, and ready to support critical business communications.
This role is both hands-on and technical. Responsibilities include supporting productions, maintaining equipment, troubleshooting issues, managing inventory, and designing and deploying AV systems for onsite and offsite events.
The person in this role serves as one of the lead technical resources for offsite AV event systems, supporting company meetings, leadership events, conferences, and special productions.
Key Responsibilities
Production and Technical Support
- Support live events, video production, and livestreams
- Serve as a primary technical resource and first point of escalation for production system issues
- Troubleshoot and resolve AV system issues
- Perform maintenance, upgrades, testing, and installations
- Maintain operational readiness of studios, control rooms, and mobile event systems
- Provide backup support for audio, video, and livestream production
- Partner with IT, facilities, vendors, and event stakeholders on production technology initiatives
Studio and Control Room Support
Serve as lead technician for:
- Video studios
- Town Hall control rooms
- Livestream production spaces
- Audio recording and podcast spaces
Set up, operate, maintain, and troubleshoot production equipment including:
- Video switchers
- Cameras and PTZ cameras
- Audio consoles and DSP systems
- Intercom systems
- Streaming and encoding tools
- Signal routing systems
- Studio lighting
- Recording and playback systems
- Production platforms and software tools such as Adobe Creative Suite and DaVinci Resolve
- Test systems prior to major events and productions
Offsite Event Support
- Design, build, maintain, and support offsite AV systems, flypacks, and mobile production environments
- Prepare, transport, install, operate, and recover equipment for events
- Keep mobile production systems organized, tested, and deployment ready
- Support redundancy planning and risk mitigation for critical events
Event System Design and Installation
- Lead technical planning and implementation for meetings, conferences, and special events
- Design workflows for audio, video, streaming, networking, and presentations
- Conduct venue assessments and site visits as needed
- Create equipment lists, signal flow diagrams, and floor plans
- Lead setup and technical implementation prior to events
- Act as the primary technical escalation point during setup and event execution
Inventory and Asset Management
- Own and manage AV production inventory
- Track equipment utilization, repairs, maintenance, warranties, and replacement needs
- Conduct regular audits to ensure equipment readiness
- Manage spare equipment and redundancy planning
- Recommend equipment replacements, upgrades, standardization opportunities, and technology improvements
What Makes Someone Successful in This Role
The ideal candidate:
- Has strong AV technical knowledge and production experience
- Enjoys working with technology and solving problems
- Has a strong customer service mindset
- Communicates well and works effectively with others
- Can work independently with minimal supervision
- Pays close attention to detail
- Demonstrates sound judgment and proactively identifies risks, issues, and improvement opportunities
- Identifies ways to modernize systems and improve reliability
Use your skills to make an impact
Required Experience
- 5+ years supporting professional AV, broadcast, live event production, or production engineering environments
- Experience designing, deploying, operating, and supporting enterprise livestream, broadcast, or event production equipment and systems
Preferred Production experience and certifications:
- Technical Direction
- Audio Operation/Mixing
- Live Camera Operation (PTZ and EFP)
- Lighting Control Operation & Programming (DMX)
- Experience managing AV inventory and equipment lifecycle programs
- Experience supporting mobile production environments and flypack systems
- CTS or CTS-D, Dante, Crestron, Extron, Q-SYS, or equivalent technical certifications
- Broadcast, streaming, or production engineering certifications
- DMX Training & Certification
Additional Information
- This role is only open to applicants located in Louisville, Kentucky and will primarily be an in-office position.
- Travel up to 25% may be required. Travel may include equipment transport, venue assessments, event setup, onsite technical leadership, and production support for meetings, leadership events, conferences, productions, and special events.
- Valid driver's license and clean driving record required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$78,400 - $107,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Customer Operations Manager Job Roles in Kentucky
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Search Customer Operations Manager Jobs in KentuckyCustomer Operations Manager Jobs in Kentucky: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Kentucky?
Louisville-based employers are the most active sponsors for customer operations manager roles in Kentucky. Humana and Kindred Healthcare hire for customer operations leadership within their health services divisions. UPS and Amazon have significant operations and logistics management presence in the state. Manufacturers like Toyota (Georgetown) and Lexmark (Lexington) also sponsor operations management roles, particularly when candidates bring specialized process improvement or customer service technology experience.
Which visa types are most common for customer operations manager roles in Kentucky?
The H-1B visa is the most common visa for customer operations managers in Kentucky, provided the role requires a bachelor's degree in a specific field such as business administration, operations management, or a related discipline. Some candidates with multinational employer relationships may qualify for an L-1A if transferring from a foreign affiliate. Australians should also consider the E-3 visa, which follows a similar specialty occupation standard but has no lottery.
Which cities in Kentucky have the most customer operations manager sponsorship jobs?
Louisville accounts for the largest share of customer operations manager positions in Kentucky, driven by its concentration of healthcare, logistics, and financial services employers. Lexington is the second-strongest market, supported by manufacturing operations and regional corporate offices. Northern Kentucky cities like Covington and Florence benefit from proximity to Cincinnati and host distribution centers and shared services operations that regularly hire for operations management roles.
How to find customer operations manager visa sponsorship jobs in Kentucky?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find customer operations manager roles in Kentucky without sorting through positions that won't support international candidates. You can filter by state and role to surface active openings from employers like Humana, UPS, and regional manufacturers. Migrate Mate's listings are focused on employers who have a documented history of sponsoring work visas for operations management talent.
Are there state-specific considerations for customer operations manager visa sponsorship in Kentucky?
Kentucky's prevailing wage requirements for H-1B customer operations manager roles are determined by the Department of Labor's Standard Occupational Classification system, typically under General and Operations Managers. Because Louisville and Lexington have distinct wage determinations from rural Kentucky counties, employers must file Labor Condition Applications reflecting the specific worksite location. Candidates placed at Toyota's Georgetown facility or UPS's Louisville hub will see wage benchmarks tied to those specific metro areas.
What is the prevailing wage for sponsored customer operations manager jobs in Kentucky?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.