Customer Operations Manager Visa Sponsorship Jobs in Rhode Island
Rhode Island's customer operations manager roles are concentrated in Providence, with employers like Amica Mutual, Hasbro, and Thundermist Health Center driving demand. The state's financial services, consumer goods, and healthcare sectors regularly seek operations leadership talent, and some of these employers have established records of sponsoring work visas for qualified international candidates.
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Get Access To All JobsINTRODUCTION
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
We are seeking a Concur Expense & Insights Manager to lead the enterprise Concur Expense program by combining operational excellence, expense governance, and business insight generation. This role ensures an efficient, compliant, and user-friendly expense experience while leveraging expense data to identify trends, improve controls, support strategic decision-making, and drive continuous improvement.
This role is responsible for the end-to-end integrity of the travel and expense process, partnering with internal stakeholders and third-party support teams, and driving continuous improvements that strengthen compliance, enhance user experience, and improve operational efficiency.
The position partners closely with Procurement, Finance, HR, Compliance, IT, and business leaders to strengthen operations, enhance governance, and deliver actionable business insights—advancing the program from a primarily transactional model to a more structured, controlled, and scalable operation.
Key Responsibilities
1. Concur Expense Program Leadership
- Lead the day-to-day SAP Concur Expense program, including submission, audit, approval, reimbursement, and policy execution
- Serve as the primary point of contact for external support partners; oversee daily operations, including ticket management, escalations, and SLA performance
- Partner with stakeholders and third-party support teams to deliver an excellent colleague experience
- Develop SOPs, training materials, and user guidance
- Identify opportunities to simplify processes, address bottlenecks and recurring user challenges, and improve operational efficiency
2. Expense Governance & Business Insights
- Analyze expense data to identify trends, risks, compliance issues, and improvement opportunities
- Conduct research and translate findings into actionable recommendations
- Develop executive-ready reports, dashboards, and presentations
- Evaluate operational and financial impacts of policy or process changes
- Support sourcing initiatives with expense-related insights
- Enforce company Concur Expense policy through consistent, structured processes; review and resolve policy exceptions, noncompliant spend, and escalation cases
- Partner with leadership to address repeat exceptions or higher-risk behaviors, and recommend long-term solutions to recurring issues
3. Compliance & Continuous Improvement
- Strengthen governance through proactive monitoring and preventive controls
- Support the implementation of controls to reduce misuse and improve policy adherence
- Evaluate automation and AI opportunities, including AI-driven solutions for expense validation and anomaly detection, to improve efficiency and oversight
- Support modernization initiatives across the Concur Expense program, including enhanced reporting, monitoring, and new tools
- Partner with analytics teams to translate insights into actionable process and system improvements
4. Business Partnership
- Build partnerships across Procurement, Finance, HR, Compliance, IT, and business teams
- Act as a trusted, solution-oriented partner, providing clear and professional guidance to employees and business partners
- Improve the overall user experience by reducing friction in submission and resolution processes
- Translate business needs into process improvements and reporting solutions
- Support leadership with actionable insights and recommendations
Required Qualifications
- 5+ years of experience in Concur Expense, Finance, Procurement, or Business Operations
- Experience supporting SAP Concur or comparable expense platforms, with a proven understanding of travel expense policies, compliance frameworks, and internal controls
- Proven experience managing third-party vendors or offshore support teams
- Strong analytical, research, and problem-solving skills, including the ability to diagnose process or system issues and drive resolution
- Experience working with cross-functional stakeholders
- Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels
Preferred Qualifications
- SAP Concur administration experience, including configuring audit rules
- Experience with expense data analysis and governance
- Experience developing executive reporting
- Experience using AI or automation to improve business processes
- Exposure to process improvement or transformation initiatives, including support of large, complex enterprise environments
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
INTRODUCTION
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
We are seeking a Concur Expense & Insights Manager to lead the enterprise Concur Expense program by combining operational excellence, expense governance, and business insight generation. This role ensures an efficient, compliant, and user-friendly expense experience while leveraging expense data to identify trends, improve controls, support strategic decision-making, and drive continuous improvement.
This role is responsible for the end-to-end integrity of the travel and expense process, partnering with internal stakeholders and third-party support teams, and driving continuous improvements that strengthen compliance, enhance user experience, and improve operational efficiency.
The position partners closely with Procurement, Finance, HR, Compliance, IT, and business leaders to strengthen operations, enhance governance, and deliver actionable business insights—advancing the program from a primarily transactional model to a more structured, controlled, and scalable operation.
Key Responsibilities
1. Concur Expense Program Leadership
- Lead the day-to-day SAP Concur Expense program, including submission, audit, approval, reimbursement, and policy execution
- Serve as the primary point of contact for external support partners; oversee daily operations, including ticket management, escalations, and SLA performance
- Partner with stakeholders and third-party support teams to deliver an excellent colleague experience
- Develop SOPs, training materials, and user guidance
- Identify opportunities to simplify processes, address bottlenecks and recurring user challenges, and improve operational efficiency
2. Expense Governance & Business Insights
- Analyze expense data to identify trends, risks, compliance issues, and improvement opportunities
- Conduct research and translate findings into actionable recommendations
- Develop executive-ready reports, dashboards, and presentations
- Evaluate operational and financial impacts of policy or process changes
- Support sourcing initiatives with expense-related insights
- Enforce company Concur Expense policy through consistent, structured processes; review and resolve policy exceptions, noncompliant spend, and escalation cases
- Partner with leadership to address repeat exceptions or higher-risk behaviors, and recommend long-term solutions to recurring issues
3. Compliance & Continuous Improvement
- Strengthen governance through proactive monitoring and preventive controls
- Support the implementation of controls to reduce misuse and improve policy adherence
- Evaluate automation and AI opportunities, including AI-driven solutions for expense validation and anomaly detection, to improve efficiency and oversight
- Support modernization initiatives across the Concur Expense program, including enhanced reporting, monitoring, and new tools
- Partner with analytics teams to translate insights into actionable process and system improvements
4. Business Partnership
- Build partnerships across Procurement, Finance, HR, Compliance, IT, and business teams
- Act as a trusted, solution-oriented partner, providing clear and professional guidance to employees and business partners
- Improve the overall user experience by reducing friction in submission and resolution processes
- Translate business needs into process improvements and reporting solutions
- Support leadership with actionable insights and recommendations
Required Qualifications
- 5+ years of experience in Concur Expense, Finance, Procurement, or Business Operations
- Experience supporting SAP Concur or comparable expense platforms, with a proven understanding of travel expense policies, compliance frameworks, and internal controls
- Proven experience managing third-party vendors or offshore support teams
- Strong analytical, research, and problem-solving skills, including the ability to diagnose process or system issues and drive resolution
- Experience working with cross-functional stakeholders
- Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels
Preferred Qualifications
- SAP Concur administration experience, including configuring audit rules
- Experience with expense data analysis and governance
- Experience developing executive reporting
- Experience using AI or automation to improve business processes
- Exposure to process improvement or transformation initiatives, including support of large, complex enterprise environments
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Customer Operations Manager Job Roles in Rhode Island
See all Customer Operations Manager Jobs in Rhode Island
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Search Customer Operations Manager Jobs in Rhode IslandCustomer Operations Manager Jobs in Rhode Island: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Rhode Island?
Amica Mutual Insurance, Hasbro, CVS Health (which has significant Rhode Island ties), and Lifespan Health System are among the larger Rhode Island employers with history of sponsoring work visas for professional roles. Financial services firms and healthcare networks in Providence tend to file more H-1B visa petitions than smaller consumer-facing businesses, so those sectors are worth prioritizing in your search.
Which visa types are most common for customer operations manager roles in Rhode Island?
The H-1B is the most common visa category for customer operations managers, provided the role requires a bachelor's degree or higher in a relevant field such as business administration, operations management, or a related discipline. Some multinational companies with Rhode Island offices also use the L-1A for intracompany transferees moving into managerial positions. TN visas are an option for Canadian and Mexican nationals in qualifying management roles.
How to find customer operations manager visa sponsorship jobs in Rhode Island?
Migrate Mate is built specifically for international job seekers and filters customer operations manager roles in Rhode Island by visa sponsorship availability, so you're not sorting through listings from employers who won't sponsor. Given Rhode Island's concentration of sponsors in Providence's financial services and healthcare sectors, filtering by those industries on Migrate Mate will surface the most relevant opportunities for your background.
Which cities in Rhode Island have the most customer operations manager sponsorship jobs?
Providence is the clear center of gravity for customer operations manager roles in Rhode Island, housing the headquarters or major offices of the state's largest employers across insurance, healthcare, and consumer goods. Warwick and Cranston see some activity due to their proximity to Providence and presence of regional business operations. For international candidates, focusing on Providence-area employers gives you the widest pool of sponsorship-willing companies.
Are there any Rhode Island-specific considerations for customer operations manager visa sponsorship?
Rhode Island is a smaller labor market, which means fewer total sponsoring employers compared to nearby Massachusetts or New York, but competition for available roles can also be lower. The state's strong ties to Brown University and the University of Rhode Island create graduate pipelines in business and operations fields, so employers recruiting internationally are often looking for specialized experience those pipelines don't fully supply. Prevailing wage requirements for H-1B petitions are set at the federal level and apply uniformly regardless of state.
What is the prevailing wage for sponsored customer operations manager jobs in Rhode Island?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.