Customer Operations Manager Visa Sponsorship Jobs in North Carolina
North Carolina's customer operations manager job market spans financial services hubs in Charlotte, tech and research employers in the Research Triangle (Raleigh, Durham, Chapel Hill), and logistics operations tied to Charlotte Douglas International Airport. Major employers including Bank of America, Lowe's, and Red Hat have established sponsorship track records for operations management roles requiring specialized expertise.
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Get Access To All JobsINTRODUCTION
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
ROLE AND RESPONSIBILITIES
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.
What your day-to-day will look like:
- Support Sales with managing the branch’s key accounts
- Enter loads and confirm notes about the status of shipments
- Schedule pickup and delivery appointments with warehouses and customers
- Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
- Handle any issues that arise on shipments and share information and updates with the customer
- Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
- Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
- Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
- Monitor report cards
BASIC QUALIFICATIONS
At a minimum, you’ll need:
- Excellent verbal and written communication skills
- Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
- The ability to work in a fast-paced environment
PREFERRED QUALIFICATIONS
It’d be great if you also have:
- 1 year of sales or customer service experience
- 1 year of related experience and/or training, and a general understanding of the transportation industry
- Solid attention to detail and follow-up skills with experience identifying and resolving problems
WHY JOIN US:
Our Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
THE NEXT STEP
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
INTRODUCTION
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
ROLE AND RESPONSIBILITIES
As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.
What your day-to-day will look like:
- Support Sales with managing the branch’s key accounts
- Enter loads and confirm notes about the status of shipments
- Schedule pickup and delivery appointments with warehouses and customers
- Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
- Handle any issues that arise on shipments and share information and updates with the customer
- Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
- Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
- Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
- Monitor report cards
BASIC QUALIFICATIONS
At a minimum, you’ll need:
- Excellent verbal and written communication skills
- Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
- The ability to work in a fast-paced environment
PREFERRED QUALIFICATIONS
It’d be great if you also have:
- 1 year of sales or customer service experience
- 1 year of related experience and/or training, and a general understanding of the transportation industry
- Solid attention to detail and follow-up skills with experience identifying and resolving problems
WHY JOIN US:
Our Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
THE NEXT STEP
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
Customer Operations Manager Job Roles in North Carolina
See all 154+ Customer Operations Manager Jobs in North Carolina
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Search Customer Operations Manager Jobs in North CarolinaCustomer Operations Manager Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in North Carolina?
Large employers with documented sponsorship histories for operations management roles in North Carolina include Bank of America, Lowe's, Fidelity Investments, Lenovo North America, and Red Hat (IBM). Technology and financial services firms in the Research Triangle and Charlotte metro tend to file the most Labor Condition Applications for customer operations manager positions. Enterprise software and SaaS companies headquartered in the Triangle also sponsor regularly for these roles.
Which visa types are most common for customer operations manager roles in North Carolina?
The H-1B visa is the most commonly used visa for customer operations managers in North Carolina, provided the role requires a bachelor's degree or higher in a specific field such as business administration, operations management, or information systems. The L-1A intracompany transferee visa is another pathway for managers transferring from a foreign affiliate. TN visa status is available for Canadian and Mexican nationals in qualifying management categories under the USMCA.
Which cities in North Carolina have the most customer operations manager sponsorship jobs?
Charlotte leads in volume, driven by its concentration of financial services, logistics, and Fortune 500 corporate headquarters. The Research Triangle, covering Raleigh, Durham, and Cary, follows closely, with demand coming from technology companies, pharmaceutical operations, and university-adjacent employers. Greensboro and Winston-Salem also see sponsorship activity, particularly from manufacturing and distribution firms with large customer operations teams.
How to find customer operations manager visa sponsorship jobs in North Carolina?
Migrate Mate aggregates visa sponsorship jobs specifically for international candidates, including customer operations manager roles filtered to North Carolina. Rather than sorting through general job postings where sponsorship availability is unclear, Migrate Mate surfaces employers with active or historical sponsorship activity for this role type. Filtering by North Carolina gives you a focused list of companies in Charlotte, the Research Triangle, and other hiring centers actively open to sponsoring.
Are there state-specific considerations for customer operations manager sponsorship roles in North Carolina?
North Carolina does not impose state-level visa requirements beyond federal standards, but the prevailing wage for customer operations manager roles varies significantly between markets. Charlotte and the Research Triangle command higher prevailing wages than smaller metros, which affects the Labor Condition Application your employer files with the Department of Labor. North Carolina's strong university pipeline, including UNC Chapel Hill, NC State, and Duke, means competition for sponsorship roles can be high among candidates already in the U.S. on OPT or STEM OPT.
What is the prevailing wage for sponsored customer operations manager jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.