Customer Operations Manager Visa Sponsorship Jobs in Arkansas

Position Summary

Initiates directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community establishing and maintaining relationships with key individuals or groups in the community representing the company to various external organizations and championing company-sponsored programs events and sustainability efforts to associates customers and the local community. Ensures compliance with company policies and procedures by holding hourly associates accountable analyzing and interpreting reports implementing and monitoring asset protection and safety controls maintaining quality assurance standards overseeing safety and operational reviews developing and implementing action plans to correct deficiencies and providing direction and guidance on executing company programs and strategic initiatives. Provides supervision and development opportunities for hourly associates in assigned area by hiring training mentoring and actively listening to associates assigning duties evaluating performance and providing recognition setting clear expectations communicating expectations consistently and effectively promoting a belonging mindset in the workplace and providing tour to teach feedback to ensure business goals are achieved. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model managing and supporting customer service initiatives ensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience. Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved reviewing and evaluating Profit Loss