Customer Operations Manager Visa Sponsorship Jobs in New Jersey

INTRODUCTION

We are looking for an HR professional who brings both strong business partnership skills and a deep foundation in talent management and organizational development.

This role supports two dynamic businesses: Global Diagnostics and US Petcare Commercial, together representing approximately 1,800 colleagues across sales, marketing, and commercial functions. Both businesses are in active growth mode, navigating integrations, leadership transitions, and the ongoing work of building bench strength.

As a trusted HRBP to senior leaders in your assigned client groups, you will bring your expertise in talent management to partner across your team.

Responsibilities

HR Business Partnership

You will serve as the HRBP of record for assigned client groups within Global Diagnostics and US Petcare, providing strategic and operational HR support.

• Provide proactive HR generalist counsel and coaching to leaders and managers in assigned client groups.
• Partner with leaders on workforce planning, compensation decisions, performance management, and employee relations.
• Bring data and analytics into people conversations. Help leaders make decisions grounded in evidence, not instinct.
• Support systems integration, change management, and colleague alignment during ongoing business integrations.
• Ensure consistent application of HR policy and federal and state employment law, including EEO/AAP requirements.
• Partner with HR Centers of Excellence and Zoetis Colleague Services to execute programs effectively and surface needed improvements.
• Build strong relationships across the HR network to collaboratively drive and implement HR strategies.

Talent Management Leadership

You will build and lead structured talent processes for approximately 375 managers across US Petcare and Global DX, in close partnership with business leaders and the HRBP team.

• Lead succession planning for critical roles across Global Diagnostics and US Petcare. Build ready-now and ready-soon pipelines and reduce succession risk.
• Facilitate annual and mid-year talent calibration sessions.
• Drive implementation of individual development plans for high-growth and critical talent, from design through follow-through.
• Design proactive retention strategies for high performers and critical roles, including stay interviews and targeted interventions.
• Partner on M&A and BD integration talent work: leadership continuity planning, culture integration, and post-deal talent mapping.
• Lead organizational design support during restructures and reorgs to ensure the right people are in the right roles.
• In partnership with the Talent COE, build leadership assessment rigor for Director-and-above hiring decisions.
• Diagnose team health and design culture interventions where churn, conflict, or engagement gaps arise.
• Coach managers on performance differentiation, accountability, feedback quality, and retention-linked decisions.

WHAT WE'RE LOOKING FOR

Required

• 8+ years of progressive HR experience, with significant time in a talent management, OD, or HRBP role that included meaningful TM accountability.
• Proven experience designing and facilitating succession planning, talent calibration, or pipeline-building processes for large or distributed populations.
• Solid grounding in organizational design: how structure shapes culture, decision-making, and talent health.
• Experience advising and influencing senior leaders. Comfortable pushing back when the data or the situation calls for it.
• Strong analytical mindset: able to read workforce data, spot trends, and translate them into actionable recommendations.
• Excellent verbal and written communication skills across all levels, including executive audiences.
• Demonstrated ability to manage multiple priorities in a fast-moving, matrixed environment.

Preferred

• Experience with M&A, BD integration, or post-acquisition people workstreams.
• Background in learning and development, leadership assessment, or capability-building program design.
• Experience supporting commercial, sales, or marketing-facing organizations.
• Workday proficiency.
• Experience in life sciences, animal health, or a regulated, field-intensive industry.

QUALIFICATIONS

• Bachelor's degree required (Human Resources, Business Administration, Organizational Psychology, or related field preferred).
• Master's degree, MBA, or advanced certification (SHRM-SCP, SPHR, or equivalent) is a strong plus.
• Ability and willingness to travel within the U.S. and, occasionally, globally as needed.

COMPENSATION

• The U.S. base salary range for this full-time position is $155,000-$182,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This position is also eligible for short-term incentive compensation.

This position is also eligible for long-term incentives.

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.

EEO STATEMENT

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.