Customer Operations Manager Visa Sponsorship Jobs in West Virginia

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Serves as a manager of the Non-Invasive Services department including nuclear medicine and ECG. Oversees daily operations of the department with budgetary and personnel concerns to perform quality procedures. Provides leadership, imaging expertise, support and education to staff to assure optimum performance of imaging procedures and protocols.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor's degree with five (5) years' experience as an Electrocardiogram Technician OR High School Diploma or Equivalent with seven (7) years' experience as an Electrocardiogram Technician

2. ECG Certification through National Healthcareer Association.

3. Obtain certification in Basic Life Support within 30 days of hire date.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Oversees the day-to-day operations of the Non-Invasive Services department. Coordinates staffing workload and patient flow to assure appropriate and quality patient care.

2. Assures adequate staffing of all area, coordinating employee work schedules, prioritizing and assigning work to be performed so that patient flow and quality of care are not compromised.

3. Monitors and assesses employee performance on a daily basis. Performs the review of all managed personnel through performance management.

4. Coordinates the selection of personnel, as positions become available, which exhibit the potential to meet optimum standards for performance and patient care.

5. Monitors to insure adequate inventory levels while remaining within the constraints of the current expense budget allocations.

6. Directly involved in the formulation of the current expense budget advising the Director of any changes in materials cost or projected procedure volumes that may impact the budget in the coming fiscal year.

7. Responsible for the purchasing of approved capital budget request as appropriate for the Non-Invasive Services department.

8. Coordinates preventive maintenance calls, repairs, and equipment upgrades as necessary, always advising medical staff of any equipment problems in advance as to not interfere with patient care.

9. Conducts monthly staff meetings for employees to provide information on a departmental and hospital wide basis.

10. Attends educational conferences and interacts with associated vendors to acquire knowledge and to keep informed regarding new technology available.

11. Assures the optimum performance of medical imaging and interpretation services in accordance with the service and educational missions of the institution. Identifies device trial opportunities and collaborates with industry professionals for participation.

12. Coordinate public forums for education on current trends in noninvasive services through collaboration of community relations.

13. Selects, hires, manages, and evaluates the effectiveness of employees on an ongoing basis. Promotes the recruitment and retention of a qualified staff.

14. Performs ongoing performance reviews that provide objective, constructive feedback regarding strengths and opportunities for improvement, including developmental plans for each employee. Establishes and maintains a mechanism of co-worker performance review.

15. Evaluates the needs with the departmental Clinical Preceptor and identifies and coordinates ongoing continual education for staff. Facilitates the professional development of all staff with the departmental Clinical Preceptor and ensures competence in clinical practice.

16. Coaches and counsels to correct identified performance deficiencies, developing plans which establish goals, provides follow-up and follows established hospital policies.

17. Enforces hospital and departmental policies and ensures that staff are meeting the established standards of practice. Monitors staff satisfaction and takes appropriate corrective action.

18. Devises a communication system to keep all personnel informed about the unit and hospital. Has a mechanism in place to provide interaction with all employees on all shifts.

19. Fosters a competent staff through the provision of orientation, in-services, continuing education programs and competency validation programs. Identifies current and anticipates future educational needs & develops plans to meet them.

20. Provides guidance and direction through identification of, and response to issues.

21. Ensures the appropriate delegation of departmental activities. Supervises delegated activities to assure effective completion.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Able to stand for long periods of time.

2. Ability to sit for extended periods of time.

3. Ability to lift, push, or pull a minimum of 40 pounds.

4. Hearing (aid permitted) – must be able to function without use of lip reading.

5. Visual acuity (corrected) – keen for both distant and near objects/individuals (i.e. ability to read small print).

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is occasionally exposed to; moving mechanical parts; airborne particles; body fluids; toxic or caustic chemicals; risk of electrical shock; risk of radiation.

2. The noise level in the work environment is usually moderate.

3. The work environment is clinical by nature.

SKILLS AND ABILITIES:

1. Possesses the interpersonal skills to positively and effectively communicate, negotiate, and resolve conflict.

2. Motivation and drive for continuous development of self.

3. Cooperatively interacts with the health care team to support and contribute to the shared group goals.

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

179 WVUH HVI Radiology and Nuclear Medicine SET

Address:

1 Medical Center Drive
Morgantown
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.