Customer Operations Manager Visa Sponsorship Jobs in West Virginia
Customer operations manager roles in West Virginia are concentrated in Charleston, Huntington, and Morgantown, with employers in healthcare, energy, and technology services sectors actively hiring. Companies such as WVU Medicine, Appalachian Power, and regional managed services firms have sponsored professionals in operations and customer experience leadership positions.
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Get Access To All JobsWelcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.
Responsible for providing leadership and management of assigned areas. Translates the objectives, plans and procedures into effective actions to ensure quality patient care.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
-
Associate’s Degree OR High school diploma AND three (3) years of healthcare experience.
-
Obtain certification in Basic Life Support within 30 days of hire date.
-
State criminal background check and Federal (if applicable), as required for regulated areas.
Experience:
- Two (2) years in a healthcare management/supervisory position.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
-
Plans, organizes, implements and evaluates the delivery of patient care in accordance with the policy and procedures, philosophy and mission.
-
Develops, implements and supports strategies for the delivery of quality patient care based on the requirements of the medical service while achieving positive patient relations in a teaching environment.
-
Ensures staff provides quality, effective care consistent with relevant policies, procedures and access and service standards. Monitors and evaluates quality of care.
-
Works closely with staff and peers to identify opportunities to improve patient care. Coordinates activities between the clinical service and other clinical units to ensure quality patient care.
-
Facilitates the development of departmental policies and procedures and ensures compliance. Ensures department is in compliance with applicable regulations, i.e., CLIA, OSHA, Medicare, etc.
-
Promotes customer satisfaction in a professional, constructive manner.
-
Collaborates with Medical Director to ensure program goals are established and achieved.
-
Responsible for the coordination, organization and delegation of operational aspects of the department to ensure effective, efficient delivery of services.
-
In conjunction with Director/ Administrator, Clinical Services and in accordance with mission and goals, determines the service needs in terms of patient and staff requirements.
-
Assures that staff provides patient focused care. Resolves patient care issues as identified.
-
Reviews outcomes and evaluates operational systems to ensure ongoing improvement. Creates a work environment that promotes continuous quality improvement, team building and ongoing personal development.
-
Collaborates with medical staff and other personnel in promoting and planning optimal patient care. Collaborates regularly with physicians and ancillary service providers to review practices, services and resolve issues.
-
Selects, hires, trains, manages and evaluates the effectiveness of employees on a continuous basis. Promotes teamwork, contributing to positive employee morale.
-
Performs performance evaluations that provide objective, constructive feedback regarding strengths and opportunities for improvement. Coaches and counsels to correct identified performance deficiencies.
-
Establishes goals, and provides follow up within established Human Resources policies.
-
Ensures compliance with policies and ensures staff meets the established access and service standards.
-
Devises communication system to keep all personnel informed of operations.
-
Fosters a competent staff through the provision of orientation, inservices, continuing education programs and professional development.
-
Assists with the creation and oversight of clinic budgets.
-
Demonstrates an awareness of departmental budget for personnel, materials and services through efficient use of the same. Assures cost effective staffing patterns, schedules and appropriately utilizes staff.
-
Reviews trends with Medical Director/ Administrator. Monitors utilization of equipment and supplies and prioritizes budget requests to ensure safe patient care and optimal utilization of resources. Approves and maintains payroll documents. Analyzes trends to develop long range plans for budget needs.
-
Participates in committees and completes additional projects as assigned.
-
Supervisory Responsibilities: Directly supervises support staff within clinical unit in the provision of patient services, i.e., Staff Nurse, Lead Nurse, LPN, Ambulatory Nursing Assistants, Ambulatory Care Assistants, Insurance Specialists, Coordinator, Patient Registration, and technical staff.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Requires good to excellent health in order to assist patients and move equipment and supplies.
-
Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time.
-
May require bending and stretching movements.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Clinical environment.
-
Regular and constant exposure to communicable disease and bloodborne pathogens.
Scheduled Weekly Hours:
40
Shift:
Exempt/Non-Exempt:
United States of America (Exempt)
Company:
BMC Berkeley Medical Center
Cost Center:
8105 UHA Neuro Neurosurgery East
Address:
2010 Doctor Oates Dr
Martinsburg
West Virginia
Equal Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.
Responsible for providing leadership and management of assigned areas. Translates the objectives, plans and procedures into effective actions to ensure quality patient care.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
-
Associate’s Degree OR High school diploma AND three (3) years of healthcare experience.
-
Obtain certification in Basic Life Support within 30 days of hire date.
-
State criminal background check and Federal (if applicable), as required for regulated areas.
Experience:
- Two (2) years in a healthcare management/supervisory position.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
-
Plans, organizes, implements and evaluates the delivery of patient care in accordance with the policy and procedures, philosophy and mission.
-
Develops, implements and supports strategies for the delivery of quality patient care based on the requirements of the medical service while achieving positive patient relations in a teaching environment.
-
Ensures staff provides quality, effective care consistent with relevant policies, procedures and access and service standards. Monitors and evaluates quality of care.
-
Works closely with staff and peers to identify opportunities to improve patient care. Coordinates activities between the clinical service and other clinical units to ensure quality patient care.
-
Facilitates the development of departmental policies and procedures and ensures compliance. Ensures department is in compliance with applicable regulations, i.e., CLIA, OSHA, Medicare, etc.
-
Promotes customer satisfaction in a professional, constructive manner.
-
Collaborates with Medical Director to ensure program goals are established and achieved.
-
Responsible for the coordination, organization and delegation of operational aspects of the department to ensure effective, efficient delivery of services.
-
In conjunction with Director/ Administrator, Clinical Services and in accordance with mission and goals, determines the service needs in terms of patient and staff requirements.
-
Assures that staff provides patient focused care. Resolves patient care issues as identified.
-
Reviews outcomes and evaluates operational systems to ensure ongoing improvement. Creates a work environment that promotes continuous quality improvement, team building and ongoing personal development.
-
Collaborates with medical staff and other personnel in promoting and planning optimal patient care. Collaborates regularly with physicians and ancillary service providers to review practices, services and resolve issues.
-
Selects, hires, trains, manages and evaluates the effectiveness of employees on a continuous basis. Promotes teamwork, contributing to positive employee morale.
-
Performs performance evaluations that provide objective, constructive feedback regarding strengths and opportunities for improvement. Coaches and counsels to correct identified performance deficiencies.
-
Establishes goals, and provides follow up within established Human Resources policies.
-
Ensures compliance with policies and ensures staff meets the established access and service standards.
-
Devises communication system to keep all personnel informed of operations.
-
Fosters a competent staff through the provision of orientation, inservices, continuing education programs and professional development.
-
Assists with the creation and oversight of clinic budgets.
-
Demonstrates an awareness of departmental budget for personnel, materials and services through efficient use of the same. Assures cost effective staffing patterns, schedules and appropriately utilizes staff.
-
Reviews trends with Medical Director/ Administrator. Monitors utilization of equipment and supplies and prioritizes budget requests to ensure safe patient care and optimal utilization of resources. Approves and maintains payroll documents. Analyzes trends to develop long range plans for budget needs.
-
Participates in committees and completes additional projects as assigned.
-
Supervisory Responsibilities: Directly supervises support staff within clinical unit in the provision of patient services, i.e., Staff Nurse, Lead Nurse, LPN, Ambulatory Nursing Assistants, Ambulatory Care Assistants, Insurance Specialists, Coordinator, Patient Registration, and technical staff.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Requires good to excellent health in order to assist patients and move equipment and supplies.
-
Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time.
-
May require bending and stretching movements.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Clinical environment.
-
Regular and constant exposure to communicable disease and bloodborne pathogens.
Scheduled Weekly Hours:
40
Shift:
Exempt/Non-Exempt:
United States of America (Exempt)
Company:
BMC Berkeley Medical Center
Cost Center:
8105 UHA Neuro Neurosurgery East
Address:
2010 Doctor Oates Dr
Martinsburg
West Virginia
Equal Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Customer Operations Manager Job Roles in West Virginia
See all Customer Operations Manager Jobs in West Virginia
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Search Customer Operations Manager Jobs in West VirginiaCustomer Operations Manager Jobs in West Virginia: Frequently Asked Questions
Which companies in West Virginia sponsor visas for customer operations managers?
Healthcare systems like WVU Medicine and Charleston Area Medical Center, energy companies including Appalachian Power and Dominion Energy's West Virginia operations, and managed services firms have records of sponsoring operations and customer-facing management roles. Federal contractors operating in the state, particularly those supporting government and defense programs, also represent a meaningful source of sponsorship activity for this role type.
Which visa types are most common for customer operations manager roles in West Virginia?
The H-1B visa is the most common visa category for customer operations manager positions, provided the role requires a bachelor's degree or higher in a specific field such as business administration, operations management, or a related discipline. The L-1A is relevant for international managers transferring from an affiliated foreign company. Candidates with advanced qualifications may also see employers consider the O-1A, though this is less common for operations roles.
How to find customer operations manager visa sponsorship jobs in West Virginia?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical to search for customer operations manager roles in West Virginia without sorting through positions that do not offer sponsorship. The platform covers employers across Charleston, Huntington, Morgantown, and other markets in the state, helping international candidates identify companies already willing to support the H-1B or other work visa processes for operations management hires.
Which cities in West Virginia have the most customer operations manager sponsorship opportunities?
Charleston, as the state capital and commercial center, has the highest concentration of employers sponsoring operations management roles, particularly in healthcare, utilities, and financial services. Morgantown supports demand through West Virginia University and its affiliated healthcare and research operations. Huntington, with its manufacturing and logistics activity, also sees periodic openings. These three markets account for the substantial majority of sponsorship-eligible customer operations manager postings in the state.
Are there any state-specific considerations for customer operations managers seeking sponsorship in West Virginia?
West Virginia employers filing H-1B petitions must submit a Labor Condition Application establishing that the offered position meets prevailing wage standards for the Martinsburg, Charleston, or relevant metropolitan statistical area, as determined by the Department of Labor. The state's economy leans heavily on healthcare, energy, and government contracting, so candidates with operations experience in those sectors tend to align best with roles where sponsorship is a realistic outcome. WVU's graduate programs also create some pipeline activity in Morgantown.
What is the prevailing wage for sponsored customer operations manager jobs in West Virginia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.