Customer Operations Manager Visa Sponsorship Jobs in West Virginia

Who We Are

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.

We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.

Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose!

Education:

Bachelor’s degree in related field preferred.

Work Experiences:

• At least three years of relevant work experience required.
• Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.

Other Requirements:

• Must meet federal and state requirements for selling and processing firearms transactions.
• Must meet requirements to qualify to obtain/maintain FOID card (Illinois only).

Skills:

• Exceptional supervisory and management skills; ability to effectively coach team members on store policies, protocols and expectations; leads by example and effectively drives the performance of team members.
• Excellent customer service orientation.
• Effective problem solving and communication with customers and team members.
• Strong business acumen with an understanding of business implications of decisions, knowledge of market and competition and an orientation to profitability and established targets.
• Reads, analyzes and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
• Speaks clearly, positively and persuasively and demonstrates active listening in a variety of situations with team members, customers, business partners and the general public.
• Writes reports, business correspondence and procedure manuals.
• Effectively presents information and responds to questions from groups of team members, business partners, customers and the general public.
• Applies common sense understanding and reasoning to make appropriate, timely decisions.
• Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products such as Word and Excel.
• Proficiently uses basic mathematical computations and applies common sense understanding to carry out instructions in written, oral or diagram form.

Key Responsibilities:

• Overall management responsibility for the execution and operational excellence of the entire store.
• Management responsibility for the store Operations and actively participates in the personnel decisions of Operations team members, including, but not limited to, employee selection, training, discipline, termination and development.
• Provides Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control and Seasonal Team Members to ensure exceptional customer service is the priority of interaction with customers.
• Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store. This includes the development, analysis and implementation of the staffing, training, payroll hours and scheduling of team members.
• Manages workforce productivity, efficiency and process improvement projects and initiatives.
• Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures in conjunction with local, state and federal regulations.
• Ensures the completion of departmental zoning and adherence to department, store and Company standards.
• Responsible for supervising the execution of various assignments as delegated by the Store Director in Playbook.
• Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks.
• Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks, and signs off as final approver.
• Required to complete Firearms Sales Certification training.
• Required to complete Power Industrial Truck Certification training.
• Successful completion of Academy Leadership University.
• Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members.
• Required to learn, understand and enforce company policies, procedures and safety rules.
• Adheres to company work hours, policies, procedures and rules applicable to management-level employees.
• Duties may change, and the Operations Manager may be required to perform other duties as assigned.

Physical Requirements & Attendance

• Regularly required to talk or hear; frequently required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms.
• Occasionally climb or balance, or stoop, kneel, crouch and crawl.
• Occasionally lift and/or move up to 25 pounds and frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this role include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.