Customer Operations Manager Visa Sponsorship Jobs in Texas
Texas is one of the most active states for customer operations manager hiring, driven by major tech, logistics, and energy companies headquartered in Houston, Austin, and Dallas. Employers like Dell Technologies, Amazon, and AT&T have sponsored visa holders in operations leadership roles, making Texas a strong target state for international candidates in this field.
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Get Access To All JobsYour journey as a Customer Operations Manager begins here! You will take ownership of high-severity billing and quote-to-cash issues, providing executive-level visibility and coordination across Finance, Revenue Operations, Sales, and back-office teams. Leveraging your expertise in end-to-end quote-to-cash workstreams and systems like Salesforce, ERP, and billing platforms, you will ensure every customer account is fully reconciled and all corrective actions are executed with precision. If you thrive in diagnosing process breakdowns and driving cross-functional teams to resolution, this role is for you.
What you will be doing:
- Receive, log, and evaluate high-severity escalations related to billing, invoicing, renewals, and contract discrepancies, assessing severity and financial impact.
- Assume full ownership of escalated accounts and serve as the primary escalation point for internal teams and major accounts, providing communication clarity and executive-level visibility.
- Apply governance tiers to prioritize and route escalations, ensuring timely acknowledgment and aligned next steps.
- Coordinate comprehensive end-to-end account audits to identify gaps and inconsistencies across CPQ, Billing, ERP, and Payment systems.
- Drive cross-functional teams to correct errors and oversee customer communication until accounts are fully remediated.
- Verify all agreements, pricing, and billing terms against executed contracts before closing any escalation.
- Maintain detailed, audit-ready documentation for every escalation and facilitate monthly reviews to drive upstream process improvements.
What you will likely bring:
- Deep knowledge of quote-to-cash processes, including CPQ, order management, invoicing, billing, collections, and revenue recognition.
- Hands-on experience with Salesforce as a core operating platform.
- 4–6 years’ experience in billing operations, revenue operations, quote-to-cash, or back-office finance environments.
- Proven ability to lead through influence across cross-functional teams.
- Strong understanding of billing systems and the interplay between CPQ, ERP, and CRM platforms.
- Excellent written and verbal communication skills, with the ability to operate effectively in high-pressure situations.
- Analytical mindset and highly organized, with a track record of maintaining thorough documentation.
What could set you apart:
- Bachelor of Science degree, Bachelor of Business Administration degree, or equivalent experience.
- Experience managing high-severity escalations or complex customer financial issues.
HYBRID
LI-CS1
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
-
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
-
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
-
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
-
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
-
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
-
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Range:
Minimum: $71,000 USD
Maximum: $114,000 USD
The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter:
Carly Solem
Your journey as a Customer Operations Manager begins here! You will take ownership of high-severity billing and quote-to-cash issues, providing executive-level visibility and coordination across Finance, Revenue Operations, Sales, and back-office teams. Leveraging your expertise in end-to-end quote-to-cash workstreams and systems like Salesforce, ERP, and billing platforms, you will ensure every customer account is fully reconciled and all corrective actions are executed with precision. If you thrive in diagnosing process breakdowns and driving cross-functional teams to resolution, this role is for you.
What you will be doing:
- Receive, log, and evaluate high-severity escalations related to billing, invoicing, renewals, and contract discrepancies, assessing severity and financial impact.
- Assume full ownership of escalated accounts and serve as the primary escalation point for internal teams and major accounts, providing communication clarity and executive-level visibility.
- Apply governance tiers to prioritize and route escalations, ensuring timely acknowledgment and aligned next steps.
- Coordinate comprehensive end-to-end account audits to identify gaps and inconsistencies across CPQ, Billing, ERP, and Payment systems.
- Drive cross-functional teams to correct errors and oversee customer communication until accounts are fully remediated.
- Verify all agreements, pricing, and billing terms against executed contracts before closing any escalation.
- Maintain detailed, audit-ready documentation for every escalation and facilitate monthly reviews to drive upstream process improvements.
What you will likely bring:
- Deep knowledge of quote-to-cash processes, including CPQ, order management, invoicing, billing, collections, and revenue recognition.
- Hands-on experience with Salesforce as a core operating platform.
- 4–6 years’ experience in billing operations, revenue operations, quote-to-cash, or back-office finance environments.
- Proven ability to lead through influence across cross-functional teams.
- Strong understanding of billing systems and the interplay between CPQ, ERP, and CRM platforms.
- Excellent written and verbal communication skills, with the ability to operate effectively in high-pressure situations.
- Analytical mindset and highly organized, with a track record of maintaining thorough documentation.
What could set you apart:
- Bachelor of Science degree, Bachelor of Business Administration degree, or equivalent experience.
- Experience managing high-severity escalations or complex customer financial issues.
HYBRID
LI-CS1
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
-
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
-
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
-
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
-
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
-
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
-
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Range:
Minimum: $71,000 USD
Maximum: $114,000 USD
The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter:
Carly Solem
Customer Operations Manager Job Roles in Texas
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Search Customer Operations Manager Jobs in TexasCustomer Operations Manager Jobs in Texas: Frequently Asked Questions
Which companies in Texas sponsor visas for customer operations managers?
Technology and telecommunications companies have been among the most active sponsors for customer operations manager roles in Texas. Dell Technologies in Round Rock, AT&T in Dallas, and Amazon's fulfillment and corporate operations teams across the state have filed H-1B visa Labor Condition Applications for operations management positions. Large enterprise software firms and logistics companies based in Houston and Austin also appear regularly in Department of Labor disclosure data for this role category.
Which visa types are most common for customer operations manager roles in Texas?
The H-1B is the most common visa category for customer operations manager roles in Texas, as the position typically requires a bachelor's degree in business, operations management, or a related field, which generally satisfies the specialty occupation standard. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals may have TN visa eligibility under the management consultant or engineer categories, depending on the specific job duties and degree.
Which Texas cities have the most customer operations manager visa sponsorship jobs?
Austin, Dallas-Fort Worth, and Houston account for the majority of customer operations manager sponsorship activity in Texas. Austin's tech sector, anchored by companies like Dell, Apple, and Oracle, generates consistent demand for operations leadership. Dallas-Fort Worth is a hub for financial services, telecommunications, and retail headquarters. Houston's energy sector and growing logistics industry add additional hiring volume, particularly for operations roles tied to supply chain and enterprise client management.
How to find customer operations manager visa sponsorship jobs in Texas?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for customer operations manager roles in Texas without manually screening hundreds of postings. You can filter by state, role type, and visa category to surface employers actively hiring and sponsoring in this field. This is especially useful for H-1B and E-3 candidates who need confirmed sponsorship willingness before investing time in an application.
Are there any Texas-specific considerations for customer operations managers seeking visa sponsorship?
Texas has no state income tax, which affects prevailing wage comparisons since the Department of Labor sets wage levels based on regional data specific to each metropolitan area. The Dallas-Fort Worth and Austin metro areas carry different prevailing wage benchmarks, so the required minimum salary your sponsoring employer must pay will depend on which city the role is based in. Texas's large population of international university graduates from UT Austin, Texas A&M, and Rice also creates a strong local pipeline of candidates already familiar with sponsorship processes.
What is the prevailing wage for sponsored customer operations manager jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.