Customer Operations Manager Visa Sponsorship Jobs in Indiana
Indiana's customer operations manager roles are concentrated in Indianapolis, Fort Wayne, and Evansville, with major employers like Salesforce, Eli Lilly, Cummins, and Anthem driving demand. The state's manufacturing, pharmaceutical, and logistics sectors regularly seek operations leadership talent, and several Indiana-based companies have established H-1B visa sponsorship track records for management-level positions.
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Get Access To All JobsJob Posting End Date
09-21-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
Supervise a team of Customer Operations Associates in their day-to-day duties that include applying the organization's policies and procedures in response to customer needs. Plan, monitor, evaluate, and supervise work activities to achieve operational requirements and quality standards. Provide assistance to Associates and Management with administrative responsibilities.
Job Description
What you’ll do:
- Monitor individual and team performance to achieve departmental and Company goals including, but not limited to: budgets, operational performance, customer satisfaction, etc.
- Direct the investigation and resolution of customer inquiries and complaints, billing, credit, and other back-office customer related work, complete documentation, and provide feedback and coaching to Customer Operations Associates and management to ensure understanding and consistent application of policies and procedures.
- Direct and coordinate outage restoration activities, including dissemination of accurate outage information, call routing, staffing, and time keeping issues for assigned employees; serve as duty supervisor when required.
- Establish and maintain strong working relationships with operating company personnel, distribution and customer operations, and other AEP business units.
- Assist with the development and training of customer operations employees. Assess, recommend, and assist with the development of training materials for the customer operations center.
- Assist in the development and implementation of policy and procedure improvements and assist in the development of short term and long-term plans, including forecasting and budgeting, as required.
- Administer job performance reviews and recommend the promotion, demotion, selection, discipline, and dismissal of assigned personnel.
- Promote safety and health programs to safeguard employees, the general public, and company property.
What we’re looking for:
- Bachelor's degree is preferred, typically in a business-related field.
Work Experience requirement listed below:
- Minimum of four years' experience in customer service
Other preferences:
Physical demand level is Sedentary.
- Demonstrated leadership ability to effectively supervise and direct the work of assigned personnel and the ability to effectively and professionally deal with co-workers and customers is required
- Good PC skills, ability to use a variety of software and database applications utilized by customer operations. Basic understanding of Microsoft Office Products, such as Word, Excel and PowerPoint.
- Occasional and scheduled overtime is required to meet the needs of the Customer Operations Center
- Supervisor shifts are assigned according to the needs of the center and can include evenings and weekends.
- Travel is possible, but rare.
What you’ll get:
Starting salary from: $74,551-$93,189
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-006
Compensation Range:
$74,551.00 - $93,188.50
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Job Posting End Date
09-21-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
Supervise a team of Customer Operations Associates in their day-to-day duties that include applying the organization's policies and procedures in response to customer needs. Plan, monitor, evaluate, and supervise work activities to achieve operational requirements and quality standards. Provide assistance to Associates and Management with administrative responsibilities.
Job Description
What you’ll do:
- Monitor individual and team performance to achieve departmental and Company goals including, but not limited to: budgets, operational performance, customer satisfaction, etc.
- Direct the investigation and resolution of customer inquiries and complaints, billing, credit, and other back-office customer related work, complete documentation, and provide feedback and coaching to Customer Operations Associates and management to ensure understanding and consistent application of policies and procedures.
- Direct and coordinate outage restoration activities, including dissemination of accurate outage information, call routing, staffing, and time keeping issues for assigned employees; serve as duty supervisor when required.
- Establish and maintain strong working relationships with operating company personnel, distribution and customer operations, and other AEP business units.
- Assist with the development and training of customer operations employees. Assess, recommend, and assist with the development of training materials for the customer operations center.
- Assist in the development and implementation of policy and procedure improvements and assist in the development of short term and long-term plans, including forecasting and budgeting, as required.
- Administer job performance reviews and recommend the promotion, demotion, selection, discipline, and dismissal of assigned personnel.
- Promote safety and health programs to safeguard employees, the general public, and company property.
What we’re looking for:
- Bachelor's degree is preferred, typically in a business-related field.
Work Experience requirement listed below:
- Minimum of four years' experience in customer service
Other preferences:
Physical demand level is Sedentary.
- Demonstrated leadership ability to effectively supervise and direct the work of assigned personnel and the ability to effectively and professionally deal with co-workers and customers is required
- Good PC skills, ability to use a variety of software and database applications utilized by customer operations. Basic understanding of Microsoft Office Products, such as Word, Excel and PowerPoint.
- Occasional and scheduled overtime is required to meet the needs of the Customer Operations Center
- Supervisor shifts are assigned according to the needs of the center and can include evenings and weekends.
- Travel is possible, but rare.
What you’ll get:
Starting salary from: $74,551-$93,189
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-006
Compensation Range:
$74,551.00 - $93,188.50
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Customer Operations Manager Job Roles in Indiana
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Search Customer Operations Manager Jobs in IndianaCustomer Operations Manager Jobs in Indiana: Frequently Asked Questions
Which companies in Indiana sponsor visas for customer operations managers?
Indiana-based employers with documented H-1B sponsorship activity for operations management roles include Eli Lilly, Salesforce (Indianapolis hub), Cummins, Anthem, and major logistics operators like GEODIS. Manufacturing-heavy companies in the Fort Wayne and Columbus corridors also file LCAs for customer operations positions. Sponsorship patterns vary by company size and hiring cycle, so reviewing employer LCA filings through the DOL's public disclosure data gives the clearest picture of active sponsors.
Which visa types are most common for customer operations manager roles in Indiana?
The H-1B is the most common visa category for customer operations manager roles in Indiana, as these positions typically require a bachelor's degree in business, operations management, or a related field, meeting the specialty occupation standard. Candidates already holding L-1A intramanagerial visas through multinational employers may also transition into Indiana-based roles. TN visa status can apply for Canadian and Mexican nationals in qualifying management categories, though eligibility depends on the specific role and degree field.
Which cities in Indiana have the most customer operations manager sponsorship jobs?
Indianapolis accounts for the largest share of customer operations manager sponsorship activity in Indiana, driven by its concentration of Fortune 500 regional headquarters, tech firms, and healthcare companies. Fort Wayne and Evansville see demand from manufacturing and distribution employers. Bloomington and West Lafayette have smaller but notable hiring activity tied to university-adjacent tech and biotech operations, often connected to Indiana University and Purdue University employer networks.
How to find customer operations manager visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it straightforward to search customer operations manager roles in Indiana without sifting through positions that don't offer sponsorship. You can browse by state and role type to surface openings from employers with active sponsorship histories. This is particularly useful in Indiana, where sponsoring employers are spread across Indianapolis, Fort Wayne, and mid-size manufacturing hubs that aren't always visible on general job platforms.
Are there any Indiana-specific considerations for customer operations manager visa sponsorship?
Indiana's prevailing wage requirements for customer operations manager LCA filings are generally lower than coastal markets, which can make sponsorship more accessible for mid-size Indiana employers who might otherwise hesitate on cost grounds. The state's strong manufacturing and pharmaceutical sectors mean many sponsoring employers are in specialized industries where operations management experience in those verticals is a significant advantage. Purdue and IU alumni networks also create pipelines into Indiana employers familiar with sponsoring international candidates.
What is the prevailing wage for sponsored customer operations manager jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.