Customer Operations Manager Visa Sponsorship Jobs in Indiana
Indiana's customer operations manager roles are concentrated in Indianapolis, Fort Wayne, and Evansville, with major employers like Salesforce, Eli Lilly, Cummins, and Anthem driving demand. The state's manufacturing, pharmaceutical, and logistics sectors regularly seek operations leadership talent, and several Indiana-based companies have established H-1B sponsorship track records for management-level positions.
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Get Access To All JobsABOUT THE ROLE
PubMatic is adding a new Customer Success Operations Manager to our growing team! In this role, you possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of mid-market publisher clients delivering world-class customer service with your experience with troubleshooting in ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and are ready for broad adoption.
- Setup, manage troubleshoot and optimize US Mid-Market accounts on the PubMatic SSP Platform.
- Ensure on-time execution of technical integrations and deliver service excellence during implementation.
- Deliver excellent customer service and support within defined SLAs to publishers via support channels (e.g., Ticketing tool), including troubleshooting and resolving issues reported by publishers.
- Proactive in optimizing the publisher accounts and providing timely feedback to the customers to increase the yield.
- Work with internal teams, including sales, marketing, business development, product management, and engineering, to deliver customized implementation plans to select clients.
- Keeping multiple support systems updated (e.g., Salesforce, JIRA, Zendesk, etc.)
- Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety, etc.
- Generate and interpret reporting that will yield competitive insights for our clients
- Work closely with internal and external customers to ensure higher returns for end customers.
- Build strong customer relationships to create advocates of PubMatic while identifying upsell opportunities to manage a book of business against assigned revenue targets.
- This role is to provide support to Mid-Market US regional accounts.
WE'D LOVE FOR YOU TO HAVE
- 3 to 5 years of ad-tech experience, Programmatic advertising, SSP publisher monetization, Header Bidding, ORTB protocol, RTB/PMP and Ad Networks.
- Prior experience of working with SSP’s, Custom Prebid Wrappers and various ad formats/ad platforms is a plus.
- Operationally minded and able to balance onboarding new customers, supporting existing customers, and optimizing performance.
- Proficiency in Excel, preferably Excel Macros, MS Access, MS Project, SQL, and other Database tools is a plus.
- Experience using complex datasets to track performance trends, identify anomalies, and their root causes.
- Ad Trafficking exposure using Ad Servers such as GAM and AdMob is a plus.
- Experience with web applications, web forms, and web servers, ideally with HTML or JavaScript, is a plus.
- Knowledge of using debugging tools like Fiddler, Charles, and browser console etc.
- Shift Timings - 12:00 Noon to 5:00 PM from office and 9:00 PM to 12:00 Midnight (IST) from home.
- Proactive and self-motivated with the ability to collaborate with team members globally, especially US-based counterparts.
QUALIFICATIONS
Should have a bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
BENEFITS: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
DIVERSITY AND INCLUSION: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
ABOUT THE ROLE
PubMatic is adding a new Customer Success Operations Manager to our growing team! In this role, you possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of mid-market publisher clients delivering world-class customer service with your experience with troubleshooting in ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and are ready for broad adoption.
- Setup, manage troubleshoot and optimize US Mid-Market accounts on the PubMatic SSP Platform.
- Ensure on-time execution of technical integrations and deliver service excellence during implementation.
- Deliver excellent customer service and support within defined SLAs to publishers via support channels (e.g., Ticketing tool), including troubleshooting and resolving issues reported by publishers.
- Proactive in optimizing the publisher accounts and providing timely feedback to the customers to increase the yield.
- Work with internal teams, including sales, marketing, business development, product management, and engineering, to deliver customized implementation plans to select clients.
- Keeping multiple support systems updated (e.g., Salesforce, JIRA, Zendesk, etc.)
- Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety, etc.
- Generate and interpret reporting that will yield competitive insights for our clients
- Work closely with internal and external customers to ensure higher returns for end customers.
- Build strong customer relationships to create advocates of PubMatic while identifying upsell opportunities to manage a book of business against assigned revenue targets.
- This role is to provide support to Mid-Market US regional accounts.
WE'D LOVE FOR YOU TO HAVE
- 3 to 5 years of ad-tech experience, Programmatic advertising, SSP publisher monetization, Header Bidding, ORTB protocol, RTB/PMP and Ad Networks.
- Prior experience of working with SSP’s, Custom Prebid Wrappers and various ad formats/ad platforms is a plus.
- Operationally minded and able to balance onboarding new customers, supporting existing customers, and optimizing performance.
- Proficiency in Excel, preferably Excel Macros, MS Access, MS Project, SQL, and other Database tools is a plus.
- Experience using complex datasets to track performance trends, identify anomalies, and their root causes.
- Ad Trafficking exposure using Ad Servers such as GAM and AdMob is a plus.
- Experience with web applications, web forms, and web servers, ideally with HTML or JavaScript, is a plus.
- Knowledge of using debugging tools like Fiddler, Charles, and browser console etc.
- Shift Timings - 12:00 Noon to 5:00 PM from office and 9:00 PM to 12:00 Midnight (IST) from home.
- Proactive and self-motivated with the ability to collaborate with team members globally, especially US-based counterparts.
QUALIFICATIONS
Should have a bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
BENEFITS: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
DIVERSITY AND INCLUSION: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
Customer Operations Manager Job Roles in Indiana
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Search Customer Operations Manager Jobs in IndianaCustomer Operations Manager Jobs in Indiana: Frequently Asked Questions
Which companies in Indiana sponsor visas for customer operations managers?
Indiana-based employers with documented H-1B sponsorship activity for operations management roles include Eli Lilly, Salesforce (Indianapolis hub), Cummins, Anthem, and major logistics operators like GEODIS. Manufacturing-heavy companies in the Fort Wayne and Columbus corridors also file LCAs for customer operations positions. Sponsorship patterns vary by company size and hiring cycle, so reviewing employer LCA filings through the DOL's public disclosure data gives the clearest picture of active sponsors.
Which visa types are most common for customer operations manager roles in Indiana?
The H-1B is the most common visa category for customer operations manager roles in Indiana, as these positions typically require a bachelor's degree in business, operations management, or a related field, meeting the specialty occupation standard. Candidates already holding L-1A intramanagerial visas through multinational employers may also transition into Indiana-based roles. TN status can apply for Canadian and Mexican nationals in qualifying management categories, though eligibility depends on the specific role and degree field.
Which cities in Indiana have the most customer operations manager sponsorship jobs?
Indianapolis accounts for the largest share of customer operations manager sponsorship activity in Indiana, driven by its concentration of Fortune 500 regional headquarters, tech firms, and healthcare companies. Fort Wayne and Evansville see demand from manufacturing and distribution employers. Bloomington and West Lafayette have smaller but notable hiring activity tied to university-adjacent tech and biotech operations, often connected to Indiana University and Purdue University employer networks.
How to find customer operations manager visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it straightforward to search customer operations manager roles in Indiana without sifting through positions that don't offer sponsorship. You can browse by state and role type to surface openings from employers with active sponsorship histories. This is particularly useful in Indiana, where sponsoring employers are spread across Indianapolis, Fort Wayne, and mid-size manufacturing hubs that aren't always visible on general job platforms.
Are there any Indiana-specific considerations for customer operations manager visa sponsorship?
Indiana's prevailing wage requirements for customer operations manager LCA filings are generally lower than coastal markets, which can make sponsorship more accessible for mid-size Indiana employers who might otherwise hesitate on cost grounds. The state's strong manufacturing and pharmaceutical sectors mean many sponsoring employers are in specialized industries where operations management experience in those verticals is a significant advantage. Purdue and IU alumni networks also create pipelines into Indiana employers familiar with sponsoring international candidates.
What is the prevailing wage for sponsored customer operations manager jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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