Customer Operations Manager Visa Sponsorship Jobs in Washington
Washington's customer operations manager roles are concentrated in the Seattle metro, where companies like Amazon, Microsoft, Expedia, and Salesforce regularly hire for operations leadership. The state's technology and e-commerce sectors drive consistent demand, and international candidates with relevant experience frequently pursue visa sponsorship through employers headquartered or with major offices in the region.
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Get Access To All JobsJoin the Future of Commerce with Whatnot!
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Role
Customer Experience & Operations is critical for Whatnot’s rapid growth as support volume rose by 6x last year alone. Within CX, Seller-Provided Support (SPS) is the top priority: it builds seller buyer trust and reduces one of our largest operating expenses — refunds.
You will own scaling SPS to all Whatnot sellers, leading a full-stack team at the intersection of high business impact, technical complexity, and excellent product UX. Partnering closely with Product, Design, and platform teams, you’ll lead the design of scalable systems integrating with messaging, payments, and logistics, and build the intelligent tooling sellers need to resolve post-purchase issues.
This role is end-to-end: you’ll own business outcomes, technical strategy, and execution to a cohesive UX experience. Success looks like wide SPS adoption, measurable refund rate reduction, strong CSAT, and a growing team delivering with speed and quality. This role can expand broadly across CX as we build a world-class, intelligent support platform for one of the fastest-growing marketplaces in the US.
We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our New York City, San Francisco, Los Angeles or Seattle hub.
You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
In addition to embodying our cultural principles, great leadership candidates will also have:
- 8+ years in product or platform engineering, with 3+ years managing teams (6–12 engineers).
- Product development leadership: Proven track record of building high-impact, end-to-end product experiences and scaling backend systems.
- Product instinct: Ability to translate strategic user and business problems into robust technical systems and delightful product experiences.
- Builder mindset: Able to act as the team’s technical lead when needed — lead system design, make pragmatic trade-offs, and drive holistic execution.
- Team leadership: Track record of growing engineering teams that deliver complex, large-scale products with speed and quality.
- Ownership & execution: Owns outcomes end-to-end, thrives in ambiguity, and unblocks the team across business, technical, and operational challenges.
- Nice to have (optional): Experience with messaging systems, or support platforms; familiarity with Python/Elixir/Postgres.
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
-
Work From Home Support
-
Home office setup allowance
- Monthly allowance for cell phone and internet
-
Care benefits
-
Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
-
Monthly allowance to dogfood the app
-
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
-
Parental Leave
-
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $245K - $290K
Join the Future of Commerce with Whatnot!
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Role
Customer Experience & Operations is critical for Whatnot’s rapid growth as support volume rose by 6x last year alone. Within CX, Seller-Provided Support (SPS) is the top priority: it builds seller buyer trust and reduces one of our largest operating expenses — refunds.
You will own scaling SPS to all Whatnot sellers, leading a full-stack team at the intersection of high business impact, technical complexity, and excellent product UX. Partnering closely with Product, Design, and platform teams, you’ll lead the design of scalable systems integrating with messaging, payments, and logistics, and build the intelligent tooling sellers need to resolve post-purchase issues.
This role is end-to-end: you’ll own business outcomes, technical strategy, and execution to a cohesive UX experience. Success looks like wide SPS adoption, measurable refund rate reduction, strong CSAT, and a growing team delivering with speed and quality. This role can expand broadly across CX as we build a world-class, intelligent support platform for one of the fastest-growing marketplaces in the US.
We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our New York City, San Francisco, Los Angeles or Seattle hub.
You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
In addition to embodying our cultural principles, great leadership candidates will also have:
- 8+ years in product or platform engineering, with 3+ years managing teams (6–12 engineers).
- Product development leadership: Proven track record of building high-impact, end-to-end product experiences and scaling backend systems.
- Product instinct: Ability to translate strategic user and business problems into robust technical systems and delightful product experiences.
- Builder mindset: Able to act as the team’s technical lead when needed — lead system design, make pragmatic trade-offs, and drive holistic execution.
- Team leadership: Track record of growing engineering teams that deliver complex, large-scale products with speed and quality.
- Ownership & execution: Owns outcomes end-to-end, thrives in ambiguity, and unblocks the team across business, technical, and operational challenges.
- Nice to have (optional): Experience with messaging systems, or support platforms; familiarity with Python/Elixir/Postgres.
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
-
Work From Home Support
-
Home office setup allowance
- Monthly allowance for cell phone and internet
-
Care benefits
-
Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
-
Monthly allowance to dogfood the app
-
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
-
Parental Leave
-
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $245K - $290K
Customer Operations Manager Job Roles in Washington
See all 164+ Customer Operations Manager Jobs in Washington
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Search Customer Operations Manager Jobs in WashingtonCustomer Operations Manager Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Washington?
Amazon, Microsoft, Expedia Group, Salesforce, and T-Mobile are among Washington employers that have sponsored work visas for customer operations roles. Technology, e-commerce, and telecommunications companies in the Seattle and Bellevue area tend to have established immigration programs and HR processes that support sponsorship for management-level positions, making them practical targets for international candidates.
Which visa types are most common for customer operations manager roles in Washington?
The H-1B visa is the most common visa category for customer operations manager roles in Washington, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field such as business administration or operations management. Candidates already holding L-1 visa intracompany transferee status through a multinational employer, or an O-1 visa for demonstrated expertise, may also be sponsored depending on their background.
Which cities in Washington have the most customer operations manager sponsorship jobs?
Seattle and Bellevue account for the large majority of customer operations manager sponsorship opportunities in Washington, driven by the concentration of technology and enterprise companies headquartered there. Redmond, Kirkland, and Tacoma also have relevant employers. For international candidates, focusing applications on the Seattle metro corridor gives the broadest access to companies with active immigration sponsorship programs.
How to find customer operations manager visa sponsorship jobs in Washington?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can browse customer operations manager roles in Washington without sorting through positions that won't support international candidates. Rather than applying broadly and discovering late in the process that a company won't sponsor, using Migrate Mate lets you focus your applications on employers who have indicated they are open to sponsorship for this type of role.
Are there state-specific considerations for customer operations manager sponsorship in Washington?
Washington has no state income tax, which affects prevailing wage calculations and total compensation benchmarks that employers must meet under H-1B requirements. The state's heavy concentration of technology employers means customer operations managers are often expected to work cross-functionally with product and engineering teams, so candidates with experience in tech-adjacent operations roles tend to be more competitive with Washington-based sponsors.
What is the prevailing wage for sponsored customer operations manager jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.