Customer Operations Manager Visa Sponsorship Jobs in Florida
Florida's customer operations manager roles are concentrated in Miami, Tampa, and Orlando, where global commerce, hospitality tech, and financial services firms actively hire internationally. Companies like Chewy, Conduent, and Citigroup have a significant Florida presence, and many sponsor H-1B visa or L-1 visas for experienced operations professionals managing cross-functional teams.
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Get Access To All JobsThe USF Department of Intercollegiate Athletics is an integral part of USF and its mission by sponsoring a diverse and nationally competitive Division I athletic program. The program serves several significant constituencies, including its student-athletes, who are students first. The most important priority of the program is the progress of the student-athletes toward graduation. Other priorities include the health, fitness and emotional development of student-athletes at USF.
Intercollegiate Athletics provide a sense of collegiality, allegiance, and pride for students, staff, faculty, alumni, boosters and the greater Tampa Bay community at large and serves as a focal point for their support. Within the framework of competitive excellence, Intercollegiate Athletics at USF are also a contact vehicle leading supporters to a greater awareness of the University's mission, academic programs and prominence as an educational institution.
Lead the Retail Business Strategy
- Develop and execute the overall retail and merchandise strategy for USF Athletics, aligning revenue growth, fan engagement, and long-term business objectives.
Oversee Retail Operations Across All Channels
- Provide strategic oversight of all retail locations, game-day operations, venue stores, special events, and e-commerce platforms to ensure operational excellence.
Drive Revenue and Financial Performance
- Manage retail profitability, budgeting, forecasting, pricing strategies, and performance metrics to achieve revenue and growth targets.
Direct Merchandise and Product Development
- Establish merchandise strategies, product assortments, licensing initiatives, and exclusive retail offerings that strengthen the USF Athletics brand.
Lead E-Commerce and Omnichannel Growth
- Enhance customer experience by integrating physical retail, digital commerce, marketing, and technology to maximize sales and fan engagement.
Manage Strategic Partnerships and Business Development
- Build and maintain relationships with vendors, manufacturers, licensing partners, sponsors, and external stakeholders to expand retail opportunities and brand reach.
Develop and Lead a High-Performing Retail Organization
- Recruit, mentor, and manage retail staff while fostering a culture of customer service, accountability, innovation, and continuous improvement.
Perform Other Duties and Special Projects
- Perform other related duties, initiatives, and special projects as assigned to support the strategic, operational, financial, and organizational objectives of the USF Athletics retail enterprise.
BASIC QUALIFICATIONS
- Bachelor's degree in business, retail management, marketing, sports management, hospitality, or a related field, or equivalent combination of education and experience.
- 8+ years of progressive leadership experience in retail, e-commerce, sports, entertainment, collegiate athletics, consumer products, or a related industry.
- Experience with revenue generation, financial management, inventory, merchandising, staffing, and vendor management.
- Demonstrated ability to develop and execute strategic business plans.
- Experience with POS, inventory management, e-commerce, CRM, and retail analytics platforms.
- Strong analytical, financial, organizational, and communication skills.
- Ability to work evenings, weekends, holidays, and extended hours as required by the athletics calendar.
- Senior-level experience in collegiate, professional sports, entertainment, or major venue retail.
- Experience managing retail operations across multiple venues.
- Experience with collegiate licensing and merchandise.
- Experience developing exclusive merchandise and strategic retail partnerships.
Compliance and Federal Notices
Senate Bill 1310- The Florida Senate is conditional upon meeting all employment eligibility requirements in the U.S.
- SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
- A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
- (a) Two years of direct experience for an associate degree;
- (b) Four years of direct experience for a bachelor’s degree;
- (c) Six years of direct experience for a master’s degree;
- (d) Seven years of direct experience for a professional degree; or
-
(e) Nine years of direct experience for a doctoral degree.
-
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
- Minimum Qualifications that require a high school diploma are exempt from SB 1310.
- Level 1 Criminal Background check is required.
Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
The USF Department of Intercollegiate Athletics is an integral part of USF and its mission by sponsoring a diverse and nationally competitive Division I athletic program. The program serves several significant constituencies, including its student-athletes, who are students first. The most important priority of the program is the progress of the student-athletes toward graduation. Other priorities include the health, fitness and emotional development of student-athletes at USF.
Intercollegiate Athletics provide a sense of collegiality, allegiance, and pride for students, staff, faculty, alumni, boosters and the greater Tampa Bay community at large and serves as a focal point for their support. Within the framework of competitive excellence, Intercollegiate Athletics at USF are also a contact vehicle leading supporters to a greater awareness of the University's mission, academic programs and prominence as an educational institution.
Lead the Retail Business Strategy
- Develop and execute the overall retail and merchandise strategy for USF Athletics, aligning revenue growth, fan engagement, and long-term business objectives.
Oversee Retail Operations Across All Channels
- Provide strategic oversight of all retail locations, game-day operations, venue stores, special events, and e-commerce platforms to ensure operational excellence.
Drive Revenue and Financial Performance
- Manage retail profitability, budgeting, forecasting, pricing strategies, and performance metrics to achieve revenue and growth targets.
Direct Merchandise and Product Development
- Establish merchandise strategies, product assortments, licensing initiatives, and exclusive retail offerings that strengthen the USF Athletics brand.
Lead E-Commerce and Omnichannel Growth
- Enhance customer experience by integrating physical retail, digital commerce, marketing, and technology to maximize sales and fan engagement.
Manage Strategic Partnerships and Business Development
- Build and maintain relationships with vendors, manufacturers, licensing partners, sponsors, and external stakeholders to expand retail opportunities and brand reach.
Develop and Lead a High-Performing Retail Organization
- Recruit, mentor, and manage retail staff while fostering a culture of customer service, accountability, innovation, and continuous improvement.
Perform Other Duties and Special Projects
- Perform other related duties, initiatives, and special projects as assigned to support the strategic, operational, financial, and organizational objectives of the USF Athletics retail enterprise.
BASIC QUALIFICATIONS
- Bachelor's degree in business, retail management, marketing, sports management, hospitality, or a related field, or equivalent combination of education and experience.
- 8+ years of progressive leadership experience in retail, e-commerce, sports, entertainment, collegiate athletics, consumer products, or a related industry.
- Experience with revenue generation, financial management, inventory, merchandising, staffing, and vendor management.
- Demonstrated ability to develop and execute strategic business plans.
- Experience with POS, inventory management, e-commerce, CRM, and retail analytics platforms.
- Strong analytical, financial, organizational, and communication skills.
- Ability to work evenings, weekends, holidays, and extended hours as required by the athletics calendar.
- Senior-level experience in collegiate, professional sports, entertainment, or major venue retail.
- Experience managing retail operations across multiple venues.
- Experience with collegiate licensing and merchandise.
- Experience developing exclusive merchandise and strategic retail partnerships.
Compliance and Federal Notices
Senate Bill 1310- The Florida Senate is conditional upon meeting all employment eligibility requirements in the U.S.
- SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
- A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
- (a) Two years of direct experience for an associate degree;
- (b) Four years of direct experience for a bachelor’s degree;
- (c) Six years of direct experience for a master’s degree;
- (d) Seven years of direct experience for a professional degree; or
-
(e) Nine years of direct experience for a doctoral degree.
-
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
- Minimum Qualifications that require a high school diploma are exempt from SB 1310.
- Level 1 Criminal Background check is required.
Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
Customer Operations Manager Job Roles in Florida
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Search Customer Operations Manager Jobs in FloridaCustomer Operations Manager Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Florida?
Florida-based employers with documented H-1B sponsorship histories for operations roles include Chewy (headquartered in Dania Beach), Citigroup's Tampa operations hub, Conduent, and tech-enabled services firms in the Miami corridor. Hospitality and travel technology companies in Orlando, including those supporting theme park and resort operations, also sponsor international candidates for senior customer operations positions.
Which visa types are most common for customer operations manager roles in Florida?
The H-1B is the most common visa category for customer operations managers in Florida, as the role typically requires a bachelor's degree in business, operations management, or a related field, meeting the specialty occupation standard. Multinational professionals transferring within the same company may qualify for an L-1A visa. Candidates already in the U.S. on F-1 OPT or STEM OPT extension can work while their employer pursues H-1B sponsorship.
Which cities in Florida have the most customer operations manager sponsorship jobs?
Miami leads in sponsorship activity for customer operations managers, driven by its concentration of international trade firms, fintech companies, and Latin American regional headquarters. Tampa follows closely, with a strong back-office and financial services sector. Orlando's tourism and hospitality technology industry generates demand for operations management talent. Jacksonville and Fort Lauderdale also have active hiring in logistics and healthcare operations.
How to find customer operations manager visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer operations manager roles in Florida without sorting through positions that don't offer sponsorship. The platform surfaces employers actively filing H-1B petitions for operations roles in cities like Miami, Tampa, and Orlando, making it more efficient than general job searches for international candidates navigating the sponsorship process.
Are there any Florida-specific considerations for customer operations manager sponsorship candidates?
Florida has no state income tax, which affects the prevailing wage calculation context employers consider when structuring offers. The state's large bilingual workforce means Spanish language proficiency can be a competitive differentiator in Miami-area roles, particularly for companies managing Latin American customer bases. Florida's university system, including the University of Florida and University of South Florida, also produces a pipeline of operations graduates that international candidates compete alongside.
What is the prevailing wage for sponsored customer operations manager jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.