Customer Operations Manager Visa Sponsorship Jobs in Hawaii
Customer operations manager roles in Hawaii are concentrated in Honolulu's hospitality, tourism, and retail sectors, with employers like Aloha Airlines successor carriers, major hotel groups, and state-facing healthcare organizations actively hiring. Visa sponsorship opportunities exist primarily through larger multinationals with established HR infrastructure and prior H-1B visa filing histories.
Find Customer Operations Manager JobsOverview
Showing 5 of 26+ Customer Operations Manager Jobs in Hawaii with Visa Sponsorship
See all Customer Operations Manager Jobs in Hawaii with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager Jobs in Hawaii with Visa Sponsorship.
Get Access To All JobsPosition Function:
Under the general direction of the Electronic Banking Department Manager, this position reviews suspicious debit card activity, conducts fraud investigations, and assists customers with Electronic Banking products and services. Responsibilities include resolving customer inquiries, ensuring accurate reporting, supporting fraud prevention efforts, and protecting both customers and the Bank. Specialists II and III also provide on-the-job training and guidance to team members while demonstrating the Company's Core Values and customer service standards.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
- Review transaction activity within the Case Tracker system (Fiserv) to identify potentially fraudulent activity.
- Contact customers following established outbound calling procedures to verify transaction authenticity. Confirm transaction status directly with customers and gather necessary details and disposition transactions based on customer feedback and fraud investigation findings.
- Accurately update case records and reporting to ensure complete documentation of activities.
- Collaborate with team members to support continuous improvement in fraud mitigation processes.
Minimum Qualifications:
Education:
Specialist I/II:
- High School Diploma or GED equivalency required.
- Bachelor’s Degree from an accredited 4-year university, preferably in a related field preferred.
Experience:
Specialist I:
- 1+ years of experience in related field required.
- Experience with banking systems or fraud detection tools preferred.
Specialist II:
- 2+ years of experience in related field required.
- Experience with banking systems or fraud detection tools preferred.
Physical Requirements & Working Conditions:
- Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
- Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
- Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
- Must be able to read and understand bank-related documents.
- Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Position Function:
Under the general direction of the Electronic Banking Department Manager, this position reviews suspicious debit card activity, conducts fraud investigations, and assists customers with Electronic Banking products and services. Responsibilities include resolving customer inquiries, ensuring accurate reporting, supporting fraud prevention efforts, and protecting both customers and the Bank. Specialists II and III also provide on-the-job training and guidance to team members while demonstrating the Company's Core Values and customer service standards.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
- Review transaction activity within the Case Tracker system (Fiserv) to identify potentially fraudulent activity.
- Contact customers following established outbound calling procedures to verify transaction authenticity. Confirm transaction status directly with customers and gather necessary details and disposition transactions based on customer feedback and fraud investigation findings.
- Accurately update case records and reporting to ensure complete documentation of activities.
- Collaborate with team members to support continuous improvement in fraud mitigation processes.
Minimum Qualifications:
Education:
Specialist I/II:
- High School Diploma or GED equivalency required.
- Bachelor’s Degree from an accredited 4-year university, preferably in a related field preferred.
Experience:
Specialist I:
- 1+ years of experience in related field required.
- Experience with banking systems or fraud detection tools preferred.
Specialist II:
- 2+ years of experience in related field required.
- Experience with banking systems or fraud detection tools preferred.
Physical Requirements & Working Conditions:
- Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
- Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
- Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
- Must be able to read and understand bank-related documents.
- Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Customer Operations Manager Job Roles in Hawaii
See all Customer Operations Manager Jobs in Hawaii
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Operations Manager Jobs in HawaiiCustomer Operations Manager Jobs in Hawaii: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Hawaii?
Large multinationals with Hawaii operations are the most consistent sponsors for customer operations manager roles. Hotels and resort groups such as Marriott and Hilton, healthcare systems like Hawaii Pacific Health and Kaiser Permanente Hawaii, and federal contractors operating in Honolulu have documented H-1B filing histories for management-level positions. Smaller local businesses and independent hospitality operators rarely have the HR infrastructure to support sponsorship.
Which visa types are most common for customer operations manager roles in Hawaii?
The H-1B is the most common visa for customer operations managers in Hawaii, provided the role requires a bachelor's degree in a directly related field such as business administration or operations management. Candidates with multinational backgrounds may also qualify for the L-1A intracompany transferee visa if they are moving from a foreign affiliated office. Australian citizens working in qualifying specialty occupations have access to the E-3 visa as an alternative.
Which cities in Hawaii have the most customer operations manager sponsorship jobs?
Honolulu accounts for the overwhelming majority of customer operations manager sponsorship opportunities in Hawaii. As the state's commercial and administrative center, it hosts the headquarters of most major employers, including healthcare systems, financial institutions, and large hotel groups. Maui occasionally has openings tied to resort operations, but the volume is significantly lower. Hilo and Kailua-Kona have minimal sponsorship activity for management-level roles.
How to find customer operations manager visa sponsorship jobs in Hawaii?
Migrate Mate is a job board specifically built for international candidates seeking visa sponsorship in the U.S. You can filter directly for customer operations manager roles in Hawaii to see employers with active openings and known sponsorship histories. Because Hawaii's sponsorship market is smaller than mainland states, setting up alerts through Migrate Mate ensures you are notified quickly when relevant roles are posted, which matters given how competitive these positions can be.
Are there any state-specific considerations for customer operations manager sponsorship in Hawaii?
Hawaii's geographic isolation means that most large employers with sponsorship capacity are concentrated in Honolulu and tied to tourism, healthcare, or federal government contracting. The state's high cost of living influences prevailing wage determinations under the Labor Condition Application process, which employers must file before sponsoring an H-1B. Candidates should be aware that Hawaii's relatively small professional services sector means fewer total sponsoring employers compared to major mainland metros.
What is the prevailing wage for sponsored customer operations manager jobs in Hawaii?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.