Customer Operations Manager Visa Sponsorship Jobs in Hawaii
Customer operations manager roles in Hawaii are concentrated in Honolulu's hospitality, tourism, and retail sectors, with employers like Aloha Airlines successor carriers, major hotel groups, and state-facing healthcare organizations actively hiring. Visa sponsorship opportunities exist primarily through larger multinationals with established HR infrastructure and prior H-1B visa filing histories.
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Get Access To All JobsCustomer Operations Manager
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
What You’ll Get:
- The starting salary for this role is 58,000 annually, commensurate of experience.
- Bonus: Eligible
- Stock: Eligible
- Stock Options: Eligible
- Profit Sharing: Eligible
- Bonus Plans: Eligible
- Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills
- Courageous leadership and accountability
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Customer Operations Manager
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
What You’ll Get:
- The starting salary for this role is 58,000 annually, commensurate of experience.
- Bonus: Eligible
- Stock: Eligible
- Stock Options: Eligible
- Profit Sharing: Eligible
- Bonus Plans: Eligible
- Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills
- Courageous leadership and accountability
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Customer Operations Manager Job Roles in Hawaii
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Search Customer Operations Manager Jobs in HawaiiCustomer Operations Manager Jobs in Hawaii: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Hawaii?
Large multinationals with Hawaii operations are the most consistent sponsors for customer operations manager roles. Hotels and resort groups such as Marriott and Hilton, healthcare systems like Hawaii Pacific Health and Kaiser Permanente Hawaii, and federal contractors operating in Honolulu have documented H-1B filing histories for management-level positions. Smaller local businesses and independent hospitality operators rarely have the HR infrastructure to support sponsorship.
Which visa types are most common for customer operations manager roles in Hawaii?
The H-1B is the most common visa for customer operations managers in Hawaii, provided the role requires a bachelor's degree in a directly related field such as business administration or operations management. Candidates with multinational backgrounds may also qualify for the L-1A intracompany transferee visa if they are moving from a foreign affiliated office. Australian citizens working in qualifying specialty occupations have access to the E-3 visa as an alternative.
Which cities in Hawaii have the most customer operations manager sponsorship jobs?
Honolulu accounts for the overwhelming majority of customer operations manager sponsorship opportunities in Hawaii. As the state's commercial and administrative center, it hosts the headquarters of most major employers, including healthcare systems, financial institutions, and large hotel groups. Maui occasionally has openings tied to resort operations, but the volume is significantly lower. Hilo and Kailua-Kona have minimal sponsorship activity for management-level roles.
How to find customer operations manager visa sponsorship jobs in Hawaii?
Migrate Mate is a job board specifically built for international candidates seeking visa sponsorship in the U.S. You can filter directly for customer operations manager roles in Hawaii to see employers with active openings and known sponsorship histories. Because Hawaii's sponsorship market is smaller than mainland states, setting up alerts through Migrate Mate ensures you are notified quickly when relevant roles are posted, which matters given how competitive these positions can be.
Are there any state-specific considerations for customer operations manager sponsorship in Hawaii?
Hawaii's geographic isolation means that most large employers with sponsorship capacity are concentrated in Honolulu and tied to tourism, healthcare, or federal government contracting. The state's high cost of living influences prevailing wage determinations under the Labor Condition Application process, which employers must file before sponsoring an H-1B. Candidates should be aware that Hawaii's relatively small professional services sector means fewer total sponsoring employers compared to major mainland metros.
What is the prevailing wage for sponsored customer operations manager jobs in Hawaii?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.