Customer Operations Manager Visa Sponsorship Jobs in Oregon
Oregon's customer operations manager roles are concentrated in the Portland metro, where companies like Nike, Adidas, Intel, and a growing cohort of B2B SaaS firms regularly hire for this function. Smaller hubs in Bend and Eugene also show demand. International candidates will find the most sponsorship activity in tech and consumer goods sectors.
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Get Access To All JobsINTRODUCTION
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve.
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start.
ABOUT THE JOB:
The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation. The Branch Operations Manager has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value driven execution that fully complies with WS policies and all relevant laws and regulations. The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.
WHAT YOU'LL BE DOING:
Operations:
- Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator
- This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
- Employs timely and clear communication to all branch employees
- Utilize all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
- Cost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)
- Utilize forward looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch.
- Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.
- Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.
- Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
- Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.
Production:
- Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessment as required. Conducts fleet physical inventory counts at established frequencies.
- Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.
- Issue and track vendor purchase orders
- Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts.
- Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
- Other duties as assigned.
Customer Service:
- Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
- Ensure On Time Deliveries, Returns, Relocations and Service
- Drives high levels of product quality (First Time Quality)
- Commercial readiness through operations excellence.
EDUCATION AND QUALIFICATIONS:
Requirements
- High school diploma, GED, or 3 years of applicable experience
- 5 years experience managing one or more direct reports in a service shop/manufacturing/building construction environment. OR 2 years of experience with WillScot
- Experience managing a unit or departmental budget. OR 2 years of experience with WillScot
- MS Office/Excel/Word/Outlook experience
- Ability follow direction and meet deadlines in a fast-paced environment
- Experience applying creativity to problem-solving
- Build sustainable relationships and trust with vendors through open, proactive communication
- Ability to effectively manage multiple, changing priorities in a fast-paced environment
Preferred:
- Bachelors degree
- Experience working with customers
- Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.
- Experience in areas including fleet management, logistics, inventory, dispatching building codes/permitting
Personal Characteristics
- Lead by example through living our values:
- Dedicated to Health & Safety
- Committed to Inclusion & Diversity
- Driven to Excellence
- Trustworthy & Reliable
- Devoted to Our Customers
- Community Focused
LOCATION:
Portland, OR, US, 09703
This posting is for a(n) Existing Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more!
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
Job Segment: Branch Manager, Business Process, ERP, SAP, Manager, Management, Technology
INTRODUCTION
At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve.
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start.
ABOUT THE JOB:
The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation. The Branch Operations Manager has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value driven execution that fully complies with WS policies and all relevant laws and regulations. The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.
WHAT YOU'LL BE DOING:
Operations:
- Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator
- This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
- Employs timely and clear communication to all branch employees
- Utilize all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
- Cost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)
- Utilize forward looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch.
- Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.
- Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.
- Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
- Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.
Production:
- Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessment as required. Conducts fleet physical inventory counts at established frequencies.
- Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.
- Issue and track vendor purchase orders
- Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts.
- Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
- Other duties as assigned.
Customer Service:
- Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
- Ensure On Time Deliveries, Returns, Relocations and Service
- Drives high levels of product quality (First Time Quality)
- Commercial readiness through operations excellence.
EDUCATION AND QUALIFICATIONS:
Requirements
- High school diploma, GED, or 3 years of applicable experience
- 5 years experience managing one or more direct reports in a service shop/manufacturing/building construction environment. OR 2 years of experience with WillScot
- Experience managing a unit or departmental budget. OR 2 years of experience with WillScot
- MS Office/Excel/Word/Outlook experience
- Ability follow direction and meet deadlines in a fast-paced environment
- Experience applying creativity to problem-solving
- Build sustainable relationships and trust with vendors through open, proactive communication
- Ability to effectively manage multiple, changing priorities in a fast-paced environment
Preferred:
- Bachelors degree
- Experience working with customers
- Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.
- Experience in areas including fleet management, logistics, inventory, dispatching building codes/permitting
Personal Characteristics
- Lead by example through living our values:
- Dedicated to Health & Safety
- Committed to Inclusion & Diversity
- Driven to Excellence
- Trustworthy & Reliable
- Devoted to Our Customers
- Community Focused
LOCATION:
Portland, OR, US, 09703
This posting is for a(n) Existing Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more!
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
Job Segment: Branch Manager, Business Process, ERP, SAP, Manager, Management, Technology
Customer Operations Manager Job Roles in Oregon
See all 101+ Customer Operations Manager Jobs in Oregon
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Search Customer Operations Manager Jobs in OregonCustomer Operations Manager Jobs in Oregon: Frequently Asked Questions
Which companies in Oregon sponsor visas for customer operations managers?
Portland-based employers with established immigration programs include Nike, Adidas, Intel, and Daimler Trucks North America. On the tech side, companies like Puppet, Webflow, and various B2B SaaS firms in the Portland metro have sponsored H-1B visa workers in customer operations functions. Larger employers generally have dedicated HR teams experienced in sponsorship, making them more accessible entry points for international candidates.
Which visa types are most common for customer operations manager roles in Oregon?
The H-1B is the most common pathway for customer operations managers in Oregon, provided the role qualifies as a specialty occupation requiring a bachelor's degree in a specific field such as business, operations management, or a related discipline. Candidates already holding L-1 visa intracompany transferee status through multinational employers like Nike or Intel may also transition into these roles. TN visa status is available for Canadian and Mexican nationals in qualifying management categories.
Which cities in Oregon have the most customer operations manager sponsorship jobs?
Portland accounts for the significant majority of customer operations manager sponsorship opportunities in Oregon, driven by its concentration of corporate headquarters and regional offices in tech, consumer goods, and logistics. Hillsboro, part of the greater Portland metro, is notable for Intel's large campus presence. Bend has a smaller but growing tech and outdoor industry employment base, and Eugene offers some opportunities tied to the University of Oregon's affiliated employers.
How to find customer operations manager visa sponsorship jobs in Oregon?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it straightforward to browse customer operations manager openings in Oregon without sifting through roles that don't offer sponsorship. You can narrow results by location and role type to focus on Portland metro employers or specific industries like tech and consumer goods, where Oregon sponsorship activity is most concentrated.
Are there any Oregon-specific considerations for customer operations manager sponsorship candidates?
Oregon follows federal prevailing wage rules, so sponsoring employers must pay wages meeting Department of Labor standards for the Portland or relevant metro area, which tend to reflect the region's competitive tech-influenced job market. Oregon State University and the University of Oregon produce operations and business graduates who sometimes transition into sponsored roles, meaning some Oregon employers have existing familiarity with international hiring. The state has no additional state-level visa or work authorization requirements beyond federal obligations.
What is the prevailing wage for sponsored customer operations manager jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.