Customer Operations Manager Visa Sponsorship Jobs in Arizona
Arizona's customer operations manager roles are concentrated in Phoenix and Tempe, where companies like GoDaddy, Axon, and Marriott's regional offices drive consistent demand. The state's growing tech and hospitality sectors, combined with a large bilingual workforce, make it an active market for international candidates seeking visa sponsorship in this field.
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About us
With more than 50 years of experience, Transportation Research Center Inc. (TRC Inc.) is an independent mobility testing, research, and engineering firm serving industry leaders worldwide. Operating across Ohio, California, Arizona, and Minnesota, TRC offers comprehensive testing, validation, and research services spanning vehicle dynamics, durability, crash safety, advanced driver assistance, automated vehicle technologies and more. Through world-class proving grounds, specialized laboratories, and advanced research facilities, TRC provides the expertise and resources to advance the mobility landscape.
Essential Functions
- Closed course test daily prioritization and communication of test teams, vehicles, test tracks, and testing equipment.
- Unblock test teams and support debugging or re-prioritization of missions while aligning with TechOps on vehicle maintenance priorities and timelines.
- Monitor and report fleet health ensuring all on-road vehicles are in the correct configuration for test requirements and objectives.
- Conduct a variety of organizational studies, investigations and operational studies; Recommend new procedures to enhance efficiency of day-to-day operations as appropriate.
- Using SOUL, Schedule test vehicle’s, and vehicle operators based on daily mission priorities.
- Coordinate with on-site Supervisor’s for test campaign staffing plans and support prioritization discussions.
- Be able to quickly pivot resources from blocked tests to un-blocked tests in the queue.
- Review any un-triaged bampfs and approve them and then assign them to be executed.
- Download onboard software to USB drive if Wifi is unavailable or if multiple releases are required for one test.
- Resolving and escalating alerts per the SOP.
- Filing Work Orders in CARMAN to maintain CC fleet health.
- Track test status of closed course missions using JIRA, Waymo SOUL, and Google Docs.
- Mapping verification.
- Use ROADMAP to confirm the road graph for specific closed course tests.
- Troubleshoot specific road graph constraints.
- Assist in Safety audits, inspections, safety reporting, incident management, and fatigue management.
- Manage emergency response, weather monitoring, change management, and record keeping.
- Asset management (BFLs, laptops, keys, etc.), fuel/charging management, cleaning procedures (trailers, sensors, and vehicles), and onsite storage/parking management.
TRC Inc. is an equal employment opportunity employer and is willing to make a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualifications
- Associate degree or equivalent technical experience is required.
- Vehicle testing and system validation experience is required.
- Valid state DMV issued or valid foreign country issued driver’s license.
- In-depth knowledge of computers including work processing and data analysis software.
- Excellent written and verbal communication skills.
- Strong problem-solving, attention to detail, organizational, and systematic thinking skills.
- Experience managing multiple concurrent projects/activities and meeting tight deadlines with significant workload in a changing environment.
- Ability to complete and pass all internal, position specific job and safety trainings required.
Working conditions
- Standard office, climate controlled environment.
- Some travel is required.
- May be exposed to temperatures below 0 degree and above 95 degrees.
- May be exposed to inclement weather.
- May be exposed to hazardous chemicals, such as gas, oil, and paint.
Physical Requirements
- Must be able to remain in a stationary position for an extended period of time.
- Ability to operate a computer and other office equipment.
- Ability to communicate with customers and co-workers.
- Capable of positioning oneself into bending, stretching, climbing, or awkward positions.
Position Description:
About us
With more than 50 years of experience, Transportation Research Center Inc. (TRC Inc.) is an independent mobility testing, research, and engineering firm serving industry leaders worldwide. Operating across Ohio, California, Arizona, and Minnesota, TRC offers comprehensive testing, validation, and research services spanning vehicle dynamics, durability, crash safety, advanced driver assistance, automated vehicle technologies and more. Through world-class proving grounds, specialized laboratories, and advanced research facilities, TRC provides the expertise and resources to advance the mobility landscape.
Essential Functions
- Closed course test daily prioritization and communication of test teams, vehicles, test tracks, and testing equipment.
- Unblock test teams and support debugging or re-prioritization of missions while aligning with TechOps on vehicle maintenance priorities and timelines.
- Monitor and report fleet health ensuring all on-road vehicles are in the correct configuration for test requirements and objectives.
- Conduct a variety of organizational studies, investigations and operational studies; Recommend new procedures to enhance efficiency of day-to-day operations as appropriate.
- Using SOUL, Schedule test vehicle’s, and vehicle operators based on daily mission priorities.
- Coordinate with on-site Supervisor’s for test campaign staffing plans and support prioritization discussions.
- Be able to quickly pivot resources from blocked tests to un-blocked tests in the queue.
- Review any un-triaged bampfs and approve them and then assign them to be executed.
- Download onboard software to USB drive if Wifi is unavailable or if multiple releases are required for one test.
- Resolving and escalating alerts per the SOP.
- Filing Work Orders in CARMAN to maintain CC fleet health.
- Track test status of closed course missions using JIRA, Waymo SOUL, and Google Docs.
- Mapping verification.
- Use ROADMAP to confirm the road graph for specific closed course tests.
- Troubleshoot specific road graph constraints.
- Assist in Safety audits, inspections, safety reporting, incident management, and fatigue management.
- Manage emergency response, weather monitoring, change management, and record keeping.
- Asset management (BFLs, laptops, keys, etc.), fuel/charging management, cleaning procedures (trailers, sensors, and vehicles), and onsite storage/parking management.
TRC Inc. is an equal employment opportunity employer and is willing to make a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualifications
- Associate degree or equivalent technical experience is required.
- Vehicle testing and system validation experience is required.
- Valid state DMV issued or valid foreign country issued driver’s license.
- In-depth knowledge of computers including work processing and data analysis software.
- Excellent written and verbal communication skills.
- Strong problem-solving, attention to detail, organizational, and systematic thinking skills.
- Experience managing multiple concurrent projects/activities and meeting tight deadlines with significant workload in a changing environment.
- Ability to complete and pass all internal, position specific job and safety trainings required.
Working conditions
- Standard office, climate controlled environment.
- Some travel is required.
- May be exposed to temperatures below 0 degree and above 95 degrees.
- May be exposed to inclement weather.
- May be exposed to hazardous chemicals, such as gas, oil, and paint.
Physical Requirements
- Must be able to remain in a stationary position for an extended period of time.
- Ability to operate a computer and other office equipment.
- Ability to communicate with customers and co-workers.
- Capable of positioning oneself into bending, stretching, climbing, or awkward positions.
Customer Operations Manager Job Roles in Arizona
See all 96+ Customer Operations Manager Jobs in Arizona
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Search Customer Operations Manager Jobs in ArizonaCustomer Operations Manager Jobs in Arizona: Frequently Asked Questions
Which companies in Arizona sponsor visas for customer operations managers?
GoDaddy, Axon, Vanguard's Scottsdale campus, and Insight Direct are among the Arizona employers with histories of H-1B visa sponsorship for operations and customer-facing management roles. Large business process outsourcing firms with Phoenix-area offices, including TTEC and Conduent, also hire customer operations managers and have sponsored work visas for qualified international candidates.
Which visa types are most common for customer operations manager roles in Arizona?
The H-1B is the most common visa category for customer operations managers in Arizona, provided the role requires a specialized bachelor's degree in a field like business administration, operations management, or information systems. Candidates already in the U.S. on L-1B or L-1A status through multinational employers can also transfer into Arizona-based operations management positions without entering the H-1B lottery.
Which Arizona cities have the most customer operations manager sponsorship jobs?
Phoenix accounts for the majority of customer operations manager sponsorship activity in Arizona, driven by its concentration of tech firms, financial services companies, and corporate shared-service centers. Tempe and Scottsdale are also active, particularly for roles tied to fintech, SaaS, and insurance operations. Tucson has a smaller but growing market, partly supported by the University of Arizona's talent pipeline.
How to find customer operations manager visa sponsorship jobs in Arizona?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer operations manager roles in Arizona without sorting through positions that won't support international candidates. The platform surfaces employers actively sponsoring work visas in this role category, which saves significant time compared to evaluating postings individually. Filtering by Arizona gives you city-level results across Phoenix, Tempe, and Scottsdale.
Are there any Arizona-specific considerations for customer operations manager visa sponsorship?
Arizona's Department of Economic Security publishes prevailing wage data that employers must reference when filing a Labor Condition Application for H-1B sponsorship, and Phoenix-area wages for customer operations managers are benchmarked against a competitive market with significant tech and financial services presence. Arizona State University and the University of Arizona also produce operations management graduates, meaning employers in the state are familiar with recruiting and sponsoring international candidates through established pipelines.
What is the prevailing wage for sponsored customer operations manager jobs in Arizona?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.