Customer Operations Manager Visa Sponsorship Jobs in Kansas

Be part of a team that values safety, diversity, and excellence

We are one of the largest U.S. railroads transporting the nation’s freight across 28 western states and 3 Canadian provinces. As a member of our team, you will play a role in supporting the movement of essential products and materials that help feed, clothe, supply, and power communities throughout America and the world.

We are committed to a culture where all employees are included, belong, and have equal opportunity to achieve their full potential. Come make a difference with us!

Learn more about BNSF and our Benefits

Job Location: Overland Park

Other Potential Locations: Overland Park, KS

Anticipated Start Date: 10/16/2026

Number of Positions: 1

Salary Range: $110,430 - $122,700

Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date.

Safety is a core value at BNSF, and our safety vision is to operate the railroad free of accidents and injuries. As safety leaders, we know the choices we make and model every day impact the lives and safety of ourselves and others. Our teams are successful not only because we have the right people and processes in place, but also because we make decisions aligned with our shared safety vision—a vision we own, share and promote through all safety interactions.

Key Responsibilities may include:

• Establish and implement a training design strategy to maximize behavior change with minimum impact to operations and expense to BNSF.
• Training materials designed to be easily understood by every level of employees with actionable objectives to drive safe and consistent behaviors.
• Ensure curricula is Learning Management System friendly for tracking of accomplishments and accountability of qualifications.
• Ensure curricula meets regulatory and BNSF requirements.
• Validate training requests are actual training needs.
• Ensure quality of course materials and direction of projects and strategic initiatives.
• Approve milestone documents, including design documents, storyboards, drafts, etc.
• Manage client communication of project status.
• Own and manage training processes and course maintenance.
• Work with content owners to set project priorities.
• Oversee Master Instructor Program.
• Oversee and sustain all Technical training content deliverables: ILT, WBT, simulation, performance support content.
• Project management to meet deadlines and budget targets.
• Scope projects and submit RFPs.
• Quality control of training content to ensure the product meets expectation of agreed project scope.
• Ability to travel 10-25%

The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for this position. This is not an exhaustive list of the position’s duties.

At BNSF Railway, we encourage individuals from all backgrounds to apply, showcasing their skills, experiences and development. We provide resources and tools to help you reach your full potential, fostering a supportive and inclusive environment.

Qualifications

• 4-5 years' project management and/or vendor management experience (preferably in instruction design or performance improvement).
• Experience with instructional design, adult learning theories, application of learning styles, etc.
• Experience using Project Management software.

Preferred Qualifications:

• Bachelor's degree preferred.
• Proven experience creating, reviewing, and implementing training materials designed to support safe, consistent, and effective employee performance.
• Experience with Articulate 360 applications. Utilize Articulate 360 (Storyline, Rise, Review, and related tools) to develop, review, test, and implement courseware while ensuring compliance with instructional design standards and business requirements.
• Experience with V1/Agility/GitHub to closely monitor status of projects and deliverables.
• Advanced proficiency in Microsoft Office Suite with preferred proficiency in Power BI and Microsoft Copilot.

At BNSF, you will have access to a comprehensive and competitive benefits package including:

• An industry-leading 401(k) and renowned Railroad Retirement program.
• A range of robust health care options for you and your dependents (including domestic partners), including medical, dental, vision, telemedicine, mental health, cancer support, and high-quality care network options.
• Health care spending accounts (HSA) with employer contributions, as well as life and disability insurance, provided at no cost.
• Family benefits including parental, pediatric and family building support, adoption and surrogacy reimbursement, and dependent care spending account (with employer match).
• Access to discounts on travel, gym memberships, counseling services and wellness support.
• Annual bonus (Incentive Compensation Program)
• Generous leave / time off policies.

All positions require pre-employment background verification, medical review and pre-employment drug screen. You can find more information by reviewing the Hiring Process. Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. More information is available at https://www.tsa.gov/for-industry/twic

BNSF Railway is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.