Customer Operations Manager Visa Sponsorship Jobs in Ohio
Ohio's customer operations manager roles span manufacturing hubs like Columbus and Cleveland, with major employers including Nationwide, Progressive Insurance, and Amazon's expanding fulfillment and logistics network. Companies in financial services, healthcare, and e-commerce regularly sponsor H-1B visa and other work visas for experienced candidates who can lead service delivery and operational teams.
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Get Access To All JobsWork Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
At Thermo Fisher Scientific, our Finance teams are important to our business and functional teams to make educated, sound decisions that drive our Mission and make us a stable and trusted industry leader. From Financial Planning & Analysis, Tax, Treasury, Financial Reporting, Audit, Investor Relations, Strategy & Corporate Development to Accounting, our Finance functions have a diverse and global presence, providing significant opportunities to develop outstanding career experiences and perspectives. Ranked #95 on the 2021 Fortune 500 list and with revenues of more than $40 billion, you’ll discover endless opportunities to grow a rewarding career as part of the world leader serving science.
Location/Division Specific Information
Reporting to the Senior Manager, North America Ops Finance, the Manager, Operations Finance for the Oakwood Village site is a key leader responsible for the financial management of the site. This position will directly support the Site Operations Leaders and work closely with the Business Unit Leaders.
Discover Impactful Work
Lead all aspects of the site finance function with a focus on delivering differentiated business performance through partnerships with Finance, Operations, and Business Unit leadership. This role demands strong technical acumen, exceptional leadership skills, and the ability to collaborate with cross-functional teams to deliver differentiated financial performance.
Key Responsibilities:
- Lead all aspects of site direct cost of sales, other cost of sales, and inventory management processes including the alignment across business units / operations teams. Establish efficient and effective processes and measure what matters in a way that provides appropriate real-time insights.
- Drive robust, standardized, and transparent financial reporting to key site level metrics to ensure sound manufacturing execution and behaviors are applied by the plant operating teams.
- Lead discussions on performance of the Operations function and drive recommendations and influencing outcomes to achieve common goals.
- Develop robust process and scorecards to effectively prioritize and provide visibility to savings, investments, and overall ROI achievement of all Operations initiatives.
- Support effective inventory management contributing to a strong cash performance for the division and reducing scrap and E&O exposure globally.
- Ensure compliance and controllership discipline is applied through all aspects of operations decisions, following policies and US GAAP.
- Oversee development of annual budget and periodic forecast requirements for the site ensuring alignment of volume assumptions to commercial forecasts through the SIOP process.
- Identify business risks and mitigating opportunities during the quarter to enable the delivery of financial targets in the annual operating plan (AOP) or appropriate forecast.
- Oversee the site Operations functions budgets, ensuring funds are effectively deployed and structure is applied to headcount management, reserves, and indirect costs.
- Develop capacity, resource, and material plans and initiatives to support short and long-term growth expectations while driving margin expansion for the business.
- Lead processes to align operating plans down to the lowest level required driving accountability at the point of impact and ensuring there is alignment at all levels of the organization to deliver on financial objectives.
- Apply a continuous improvement mindset with the ability to embrace outside/in thinking that advances the organization’s finance agenda.
- Act as a trusted business partner to the Site Operations Leader and create an environment to both challenge and support operations and business leaders with sound financial guidance and strategic insights.
- Deliver actionable insights to drive execution of output requirements, on-time delivery commitments, and product quality targets.
- Provide strategic financial partnership and direction to the operations team optimizing profit margin for the business units including design for manufacturability, complexity reduction, sourcing, productivity, overhead cost management, inventory risk management, and capital optimization.
- Elevate site finance function by driving empowerment and accountability at the lowest level of the operations team organization. Support the development and implementation of best-in-class transformational manufacturing strategies in support of customer needs, partnering with other key functions to ensure their success.
Education
An undergraduate degree in Finance, Accounting or related field is required; MBA or CPA desired.
Experience
A minimum of 8 years of progressive finance experience with management experience inclusive of finance leadership roles and/or deep operations finance expertise. Proven track record delivering exceptional results through a cross-functional team. Strong manufacturing operations knowledge with proven experience partnering with Operations and supply chain leaders to drive cost & inventory optimization.
Knowledge, Skills, Abilities
- Outstanding leadership, communication and interpersonal skills. Proven as an experienced, confident and mature manager and business partner.
- Demonstrated ability to work effectively in a matrix environment.
- Digitally savvy, with exceptional analytical, quantitative, problem-solving, and critical thinking skills.
- Strong communication skills in English, both oral and written, with all levels of management.
- Strong systems and analytic capabilities including HFM, SAP, & Process Automation.
- Possess a strong set of personal and business values that coincide with those of the 4I’s (Integrity, Intensity, Innovation & Involvement).
Physical Requirements / Work Environment
Works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Occasionally, walking and lifting up to 20 lbs. is required. The noise level in the work environment is usually low to moderate. Must be flexible to work varying schedules and hours as needed. Occasional travel may be required. The physical demands described above are representative of what is needed to complete this work. However, reasonable accommodations may be made to enable individuals with disabilities to be successful.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
At Thermo Fisher Scientific, our Finance teams are important to our business and functional teams to make educated, sound decisions that drive our Mission and make us a stable and trusted industry leader. From Financial Planning & Analysis, Tax, Treasury, Financial Reporting, Audit, Investor Relations, Strategy & Corporate Development to Accounting, our Finance functions have a diverse and global presence, providing significant opportunities to develop outstanding career experiences and perspectives. Ranked #95 on the 2021 Fortune 500 list and with revenues of more than $40 billion, you’ll discover endless opportunities to grow a rewarding career as part of the world leader serving science.
Location/Division Specific Information
Reporting to the Senior Manager, North America Ops Finance, the Manager, Operations Finance for the Oakwood Village site is a key leader responsible for the financial management of the site. This position will directly support the Site Operations Leaders and work closely with the Business Unit Leaders.
Discover Impactful Work
Lead all aspects of the site finance function with a focus on delivering differentiated business performance through partnerships with Finance, Operations, and Business Unit leadership. This role demands strong technical acumen, exceptional leadership skills, and the ability to collaborate with cross-functional teams to deliver differentiated financial performance.
Key Responsibilities:
- Lead all aspects of site direct cost of sales, other cost of sales, and inventory management processes including the alignment across business units / operations teams. Establish efficient and effective processes and measure what matters in a way that provides appropriate real-time insights.
- Drive robust, standardized, and transparent financial reporting to key site level metrics to ensure sound manufacturing execution and behaviors are applied by the plant operating teams.
- Lead discussions on performance of the Operations function and drive recommendations and influencing outcomes to achieve common goals.
- Develop robust process and scorecards to effectively prioritize and provide visibility to savings, investments, and overall ROI achievement of all Operations initiatives.
- Support effective inventory management contributing to a strong cash performance for the division and reducing scrap and E&O exposure globally.
- Ensure compliance and controllership discipline is applied through all aspects of operations decisions, following policies and US GAAP.
- Oversee development of annual budget and periodic forecast requirements for the site ensuring alignment of volume assumptions to commercial forecasts through the SIOP process.
- Identify business risks and mitigating opportunities during the quarter to enable the delivery of financial targets in the annual operating plan (AOP) or appropriate forecast.
- Oversee the site Operations functions budgets, ensuring funds are effectively deployed and structure is applied to headcount management, reserves, and indirect costs.
- Develop capacity, resource, and material plans and initiatives to support short and long-term growth expectations while driving margin expansion for the business.
- Lead processes to align operating plans down to the lowest level required driving accountability at the point of impact and ensuring there is alignment at all levels of the organization to deliver on financial objectives.
- Apply a continuous improvement mindset with the ability to embrace outside/in thinking that advances the organization’s finance agenda.
- Act as a trusted business partner to the Site Operations Leader and create an environment to both challenge and support operations and business leaders with sound financial guidance and strategic insights.
- Deliver actionable insights to drive execution of output requirements, on-time delivery commitments, and product quality targets.
- Provide strategic financial partnership and direction to the operations team optimizing profit margin for the business units including design for manufacturability, complexity reduction, sourcing, productivity, overhead cost management, inventory risk management, and capital optimization.
- Elevate site finance function by driving empowerment and accountability at the lowest level of the operations team organization. Support the development and implementation of best-in-class transformational manufacturing strategies in support of customer needs, partnering with other key functions to ensure their success.
Education
An undergraduate degree in Finance, Accounting or related field is required; MBA or CPA desired.
Experience
A minimum of 8 years of progressive finance experience with management experience inclusive of finance leadership roles and/or deep operations finance expertise. Proven track record delivering exceptional results through a cross-functional team. Strong manufacturing operations knowledge with proven experience partnering with Operations and supply chain leaders to drive cost & inventory optimization.
Knowledge, Skills, Abilities
- Outstanding leadership, communication and interpersonal skills. Proven as an experienced, confident and mature manager and business partner.
- Demonstrated ability to work effectively in a matrix environment.
- Digitally savvy, with exceptional analytical, quantitative, problem-solving, and critical thinking skills.
- Strong communication skills in English, both oral and written, with all levels of management.
- Strong systems and analytic capabilities including HFM, SAP, & Process Automation.
- Possess a strong set of personal and business values that coincide with those of the 4I’s (Integrity, Intensity, Innovation & Involvement).
Physical Requirements / Work Environment
Works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Occasionally, walking and lifting up to 20 lbs. is required. The noise level in the work environment is usually low to moderate. Must be flexible to work varying schedules and hours as needed. Occasional travel may be required. The physical demands described above are representative of what is needed to complete this work. However, reasonable accommodations may be made to enable individuals with disabilities to be successful.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Customer Operations Manager Job Roles in Ohio
See all 152+ Customer Operations Manager Jobs in Ohio
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Search Customer Operations Manager Jobs in OhioCustomer Operations Manager Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Ohio?
Ohio-based employers with documented H-1B sponsorship histories in operations and customer-facing management include Nationwide Insurance, Progressive, JPMorgan Chase, Amazon, and Cognizant. Large healthcare systems like OhioHealth and Cleveland Clinic also hire operations managers and have sponsored work visas. Multinational corporations with Ohio headquarters or significant regional offices tend to have established immigration support infrastructure.
Which visa types are most common for customer operations manager roles in Ohio?
The H-1B is the most commonly sponsored visa for customer operations manager roles in Ohio, provided the position requires a bachelor's degree or higher in a relevant field such as business administration, operations management, or a related specialty. Candidates already holding L-1A intracompany transferee status or TN visa status (for Canadians and Mexicans) may also qualify depending on employer and role structure. E-3 visas apply to Australian nationals meeting specialty occupation criteria.
Which cities in Ohio have the most customer operations manager sponsorship jobs?
Columbus is Ohio's primary hiring hub for customer operations managers, driven by its concentration of insurance companies, financial services firms, and technology employers. Cleveland follows, with strengths in healthcare administration and manufacturing operations. Cincinnati has a notable presence in consumer goods and logistics, with companies like Procter and Gamble and major third-party logistics providers actively hiring operations management professionals.
How to find customer operations manager visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for international candidates and filters customer operations manager roles in Ohio by verified visa sponsorship willingness. Rather than sorting through general job postings with no indication of sponsorship, Migrate Mate surfaces Ohio employers who have historically sponsored or explicitly support work visa applicants, saving significant research time for candidates on H-1B, E-3, TN, or other work visas.
Are there any Ohio-specific considerations for customer operations managers seeking visa sponsorship?
Ohio's lower cost of living compared to coastal states means prevailing wage requirements for H-1B petitions in Columbus or Cleveland may differ from what candidates see quoted for San Francisco or New York. Ohio State University, Case Western Reserve, and other state universities produce a strong pipeline of operations and business graduates, meaning employers in the state are generally familiar with OPT and STEM OPT work authorization for recent graduates transitioning to full sponsorship.
What is the prevailing wage for sponsored customer operations manager jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.