Service Supervisor Visa Sponsorship Jobs in New York
Service supervisor visa sponsorship jobs in New York are concentrated in hospitality, building services, and facilities management, with major employers including Marriott, Aramark, ABM Industries, and Compass Group operating extensively across New York City, Buffalo, and Albany. The state's dense commercial real estate and tourism sectors create consistent demand for sponsored supervisory roles.
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Get Access To All JobsINTRODUCTION
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
As a Client Service Supervisor supporting Small Business, you'll lead and develop a team of client service professionals across multiple service functions, driving operational excellence, service quality, and business performance. You'll be responsible for fostering a culture of accountability, collaboration, and continuous improvement while ensuring exceptional client experiences and strong business outcomes.
In this role, you'll balance people leadership with operational oversight, coaching and developing talent, managing team performance, and optimizing workflows to support organizational goals. Through strategic partnership, data-driven decision-making, and a focus on service excellence, you'll play a key role in driving employee engagement, client retention, operational efficiency, and overall team success.
HOW YOU'LL MAKE AN IMPACT
- Lead, coach, and develop a team of client service professionals across multiple Small Business service functions, fostering a culture of accountability, collaboration, and high performance.
- Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities to support employee growth and engagement.
- Drive operational excellence by ensuring consistent, high-quality service delivery aligned with business objectives, service standards, and client expectations.
- Monitor team performance, service metrics, workloads, and productivity trends, implementing strategies to improve efficiency, quality, and overall effectiveness.
- Manage staffing, workforce planning, and resource allocation to ensure appropriate coverage and achievement of service level expectations.
- Partner with Team Leads and senior service professionals to support employee development, workflow coordination, and escalation management.
- Recruit, onboard, develop, and retain top talent while building a strong internal talent pipeline for future growth opportunities.
- Handle complex client and service escalations, ensuring timely resolution and positive outcomes for clients and business partners.
- Collaborate with leadership, producers, and cross-functional stakeholders to drive alignment, service consistency, and successful execution of business initiatives.
- Leverage data, reporting, and operational insights to identify trends, improve performance, and support informed decision-making.
- Champion process improvement, technology adoption, and change initiatives that enhance efficiency, scalability, and the overall client experience.
- Contribute to key business objectives, including client retention, employee engagement, operational performance, service quality, and profitability.
ABOUT YOU
- Proven experience leading insurance operations, client service, or service delivery teams with responsibility for employee development, performance management, and operational results.
- Strong understanding of insurance products, client service operations, workflows, and service delivery best practices.
- Demonstrated success coaching, developing, and motivating employees across varying levels of experience and responsibility.
- Experience managing multiple priorities, balancing operational demands with people leadership responsibilities.
- Strong knowledge of workforce planning, resource management, capacity planning, and performance measurement.
- Ability to analyze operational and performance data to identify opportunities for improvement and drive business results.
- Effective communication and leadership skills with the ability to influence stakeholders and build strong cross-functional partnerships.
- Strong problem-solving and decision-making capabilities, particularly in complex client, employee, or operational situations.
- Ability to lead through change, foster employee engagement, and promote a positive, high-performing team culture.
- Commitment to continuous improvement, operational excellence, and delivering exceptional client experiences.
- A business-minded approach with a strong focus on team performance, client outcomes, and alignment with The Gallagher Way.
COMPENSATION AND BENEFITS
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
INTRODUCTION
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
As a Client Service Supervisor supporting Small Business, you'll lead and develop a team of client service professionals across multiple service functions, driving operational excellence, service quality, and business performance. You'll be responsible for fostering a culture of accountability, collaboration, and continuous improvement while ensuring exceptional client experiences and strong business outcomes.
In this role, you'll balance people leadership with operational oversight, coaching and developing talent, managing team performance, and optimizing workflows to support organizational goals. Through strategic partnership, data-driven decision-making, and a focus on service excellence, you'll play a key role in driving employee engagement, client retention, operational efficiency, and overall team success.
HOW YOU'LL MAKE AN IMPACT
- Lead, coach, and develop a team of client service professionals across multiple Small Business service functions, fostering a culture of accountability, collaboration, and high performance.
- Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities to support employee growth and engagement.
- Drive operational excellence by ensuring consistent, high-quality service delivery aligned with business objectives, service standards, and client expectations.
- Monitor team performance, service metrics, workloads, and productivity trends, implementing strategies to improve efficiency, quality, and overall effectiveness.
- Manage staffing, workforce planning, and resource allocation to ensure appropriate coverage and achievement of service level expectations.
- Partner with Team Leads and senior service professionals to support employee development, workflow coordination, and escalation management.
- Recruit, onboard, develop, and retain top talent while building a strong internal talent pipeline for future growth opportunities.
- Handle complex client and service escalations, ensuring timely resolution and positive outcomes for clients and business partners.
- Collaborate with leadership, producers, and cross-functional stakeholders to drive alignment, service consistency, and successful execution of business initiatives.
- Leverage data, reporting, and operational insights to identify trends, improve performance, and support informed decision-making.
- Champion process improvement, technology adoption, and change initiatives that enhance efficiency, scalability, and the overall client experience.
- Contribute to key business objectives, including client retention, employee engagement, operational performance, service quality, and profitability.
ABOUT YOU
- Proven experience leading insurance operations, client service, or service delivery teams with responsibility for employee development, performance management, and operational results.
- Strong understanding of insurance products, client service operations, workflows, and service delivery best practices.
- Demonstrated success coaching, developing, and motivating employees across varying levels of experience and responsibility.
- Experience managing multiple priorities, balancing operational demands with people leadership responsibilities.
- Strong knowledge of workforce planning, resource management, capacity planning, and performance measurement.
- Ability to analyze operational and performance data to identify opportunities for improvement and drive business results.
- Effective communication and leadership skills with the ability to influence stakeholders and build strong cross-functional partnerships.
- Strong problem-solving and decision-making capabilities, particularly in complex client, employee, or operational situations.
- Ability to lead through change, foster employee engagement, and promote a positive, high-performing team culture.
- Commitment to continuous improvement, operational excellence, and delivering exceptional client experiences.
- A business-minded approach with a strong focus on team performance, client outcomes, and alignment with The Gallagher Way.
COMPENSATION AND BENEFITS
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Service Supervisor Job Roles in New York
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Search Service Supervisor Jobs in New YorkService Supervisor Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for service supervisors in New York?
Large facilities management and hospitality companies are the most active sponsors for service supervisor roles in New York. ABM Industries, Aramark, Sodexo, and Compass Group regularly hire supervisory staff across New York City and the broader metro area. Major hotel groups such as Marriott, Hilton, and Hyatt also sponsor service supervisors at their New York properties, particularly for roles overseeing housekeeping, food service, or maintenance teams.
Which visa types are most common for service supervisor roles in New York?
The H-1B visa applies to service supervisor roles only when the position qualifies as a specialty occupation, which typically requires a bachelor's degree in a directly related field. Many supervisory roles in hospitality or facilities management do not meet that threshold. The EB-3 employment-based green card is a more common pathway for these positions, as it covers skilled workers. Some employers also use the H-2B visa for seasonal supervisory roles.
Which cities in New York have the most service supervisor sponsorship jobs?
New York City accounts for the large majority of service supervisor sponsorship activity in the state, driven by its concentration of hotels, corporate campuses, hospitals, and commercial buildings. Yonkers and the broader Westchester County area also generate openings, particularly in healthcare and facility services. Buffalo and Albany have a smaller but steady volume of roles, often tied to university campuses, government facilities, and regional hospitality operations.
How to find service supervisor visa sponsorship jobs in New York?
Migrate Mate is the most direct way to find service supervisor roles in New York where employers are open to visa sponsorship. You can filter specifically by state and job category to surface relevant openings without sifting through positions that do not offer sponsorship support. Focusing your search on large facility services firms and hotel groups in New York City will give you the highest concentration of active opportunities.
What should international candidates know about service supervisor hiring in New York?
New York's prevailing wage requirements under the H-1B visa and EB-3 programs are benchmarked to the New York City metro area, which tends to set higher wage floors than other parts of the state. Candidates should also be aware that supervisory roles in unionized environments, common in New York City hospitality and building services, may involve additional employer considerations around classification and sponsorship timelines. Verifying that a specific role qualifies for the intended visa category is an important early step.
What is the prevailing wage for sponsored service supervisor jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.