Service Supervisor Visa Sponsorship Jobs in Ohio
Ohio's service supervisor roles span healthcare systems like Cleveland Clinic and OhioHealth, logistics hubs in Columbus, and manufacturing operations across Dayton and Cincinnati. International candidates with supervisory experience in operations, facilities, or patient services find active sponsorship opportunities here, particularly in the state's expanding distribution and healthcare sectors.
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Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The Field Service Supervisor supports the quality and on-time delivery of all field operations while ensuring our customers are consistently experiencing top-tier customer service. The Field Service Supervisor will successfully lead a team of Field Technicians. The team supports the installation, removal, relocation, preventative maintenance, and break-fix work on all lottery equipment found at retailer locations.
Job Duties
- Establish and maintain general working knowledge of all lottery games, hardware, software, supplies, and equipment required for field operations.
- Communicate the value of our services and match products with customer needs.
- Build and maintain strong, long-lasting customer relationships.
- Collaborate with cross-functional teams to meet all company goals and objectives.
- Assist in the identification of both long- and short-term departmental strategies/goals.
- Assist in the analysis of data, preparation of reports, and delivery of presentations regarding product and team performance, service availability, and field activities.
- Act as an incident manager for field operational events.
- Assist in the development and support of field operational projects.
- Identify, recruit, develop, and support the team through trust, training, proper delegation, listening, providing consistent feedback, positive encouragement, and appropriate recognition.
- Demonstrate the highest level of integrity, ethics, diversity, respect, and maintain an approachable demeanor.
- Identify, develop, and implement field service policies and procedures.
- Assist in the planning, monitoring and support of the sites/departments budget.
- Assist in the monitoring, and assurance, of the proper use and service of the company vehicles and equipment.
- Perform regular customer site visits and phone calls to ensure top-tier service.
- Has regular in person, field, and phone one-on-one engagements with each team member.
- Ensure the team has the appropriate quantity of supplies, proper equipment, and tools, along with the adequate training and technical support necessary to complete their work effectively.
- Monitor and maintain accurate inventory levels of equipment and supplies.
- Regularly performs problem diagnosis assistance of hardware and software issues for team members.
Qualifications
Education
High School Diploma or equivalency.
Years of Related Experience
- Five years computer software and hardware troubleshooting experience preferred.
- One or more years experience as a successful leader is preferred.
- Excellent interpersonal, verbal, and written communications skills.
- Exceptional customer satisfaction skills.
- Have demonstratable leadership skills.
- Proven self-starter with motivation and ability.
- Organization and time management skills that enable effective multitasking.
- Maintain an escalation on-call status.
- Occasional ladder climbing.
- Ability to regularly lift or move 35 pounds or more.
- Pass a background check, drug test, and have a clean driving record.
- Ability to pass a DOT certification and drug test.
- Ability to travel overnight.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The Field Service Supervisor supports the quality and on-time delivery of all field operations while ensuring our customers are consistently experiencing top-tier customer service. The Field Service Supervisor will successfully lead a team of Field Technicians. The team supports the installation, removal, relocation, preventative maintenance, and break-fix work on all lottery equipment found at retailer locations.
Job Duties
- Establish and maintain general working knowledge of all lottery games, hardware, software, supplies, and equipment required for field operations.
- Communicate the value of our services and match products with customer needs.
- Build and maintain strong, long-lasting customer relationships.
- Collaborate with cross-functional teams to meet all company goals and objectives.
- Assist in the identification of both long- and short-term departmental strategies/goals.
- Assist in the analysis of data, preparation of reports, and delivery of presentations regarding product and team performance, service availability, and field activities.
- Act as an incident manager for field operational events.
- Assist in the development and support of field operational projects.
- Identify, recruit, develop, and support the team through trust, training, proper delegation, listening, providing consistent feedback, positive encouragement, and appropriate recognition.
- Demonstrate the highest level of integrity, ethics, diversity, respect, and maintain an approachable demeanor.
- Identify, develop, and implement field service policies and procedures.
- Assist in the planning, monitoring and support of the sites/departments budget.
- Assist in the monitoring, and assurance, of the proper use and service of the company vehicles and equipment.
- Perform regular customer site visits and phone calls to ensure top-tier service.
- Has regular in person, field, and phone one-on-one engagements with each team member.
- Ensure the team has the appropriate quantity of supplies, proper equipment, and tools, along with the adequate training and technical support necessary to complete their work effectively.
- Monitor and maintain accurate inventory levels of equipment and supplies.
- Regularly performs problem diagnosis assistance of hardware and software issues for team members.
Qualifications
Education
High School Diploma or equivalency.
Years of Related Experience
- Five years computer software and hardware troubleshooting experience preferred.
- One or more years experience as a successful leader is preferred.
- Excellent interpersonal, verbal, and written communications skills.
- Exceptional customer satisfaction skills.
- Have demonstratable leadership skills.
- Proven self-starter with motivation and ability.
- Organization and time management skills that enable effective multitasking.
- Maintain an escalation on-call status.
- Occasional ladder climbing.
- Ability to regularly lift or move 35 pounds or more.
- Pass a background check, drug test, and have a clean driving record.
- Ability to pass a DOT certification and drug test.
- Ability to travel overnight.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Service Supervisor Job Roles in Ohio
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Search Service Supervisor Jobs in OhioService Supervisor Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for service supervisors in Ohio?
Ohio's largest visa-sponsoring employers for service supervisor roles include Cleveland Clinic, OhioHealth, Amazon (with major fulfillment centers in Etna and Obetz), Procter and Gamble in Cincinnati, and Honda Manufacturing in Marysville. These organizations regularly file H-1B and other work visa petitions for supervisory positions in healthcare support, logistics, and facilities management.
Which visa types are most common for service supervisor roles in Ohio?
The H-1B is the most common visa for service supervisors in Ohio when the role qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field such as business administration, operations management, or healthcare management. The TN visa is available for Canadian and Mexican nationals in eligible professional categories, and the L-1A applies to supervisors transferring from a foreign affiliated company.
Which cities in Ohio have the most service supervisor sponsorship jobs?
Columbus leads Ohio for service supervisor sponsorship activity, driven by its large distribution, healthcare, and tech employer base. Cleveland follows closely due to its dense healthcare system employment, including Cleveland Clinic and University Hospitals. Cincinnati is active in consumer goods and logistics supervision. Dayton sees demand in manufacturing and defense-adjacent facility operations roles.
How to find service supervisor visa sponsorship jobs in Ohio?
Migrate Mate is the most direct way to find service supervisor roles in Ohio where employers are open to visa sponsorship. You can filter specifically for Ohio and service supervisor positions, cutting out the guesswork of identifying which companies are willing to sponsor. This is especially useful given that sponsorship willingness varies significantly even among large Ohio employers.
Are there state-specific considerations for service supervisor visa sponsorship in Ohio?
Ohio's prevailing wage requirements for sponsored roles are determined by the Department of Labor and vary by metropolitan area, so Columbus, Cleveland, and Cincinnati each have different wage thresholds for service supervisor positions. Ohio's concentration of nonprofit healthcare systems also means some employers are cap-exempt for H-1B purposes, which can simplify and accelerate the sponsorship process for qualifying roles.
What is the prevailing wage for sponsored service supervisor jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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