Service Supervisor Visa Sponsorship Jobs in Texas
Service supervisor roles in Texas span the state's energy, healthcare, and logistics sectors, with employers like Schlumberger, HCA Healthcare, and Amazon actively hiring. Houston, Dallas, and San Antonio offer the highest concentration of openings, and international candidates with relevant experience and a bachelor's degree in a related field may qualify for visa sponsorship.
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Get Access To All JobsINTRODUCTION
Supervises a team that provides customer service to a variety of clients.
ROLE AND RESPONSIBILITIES
The ideal Customer Service Supervisor has effective leadership skills and is able to provide direction and motivation to their staff to ensure Sentry continues to provide exceptional customer service. You’ll do this by:
- Developing and implementing customer service standards
- Coaching, counseling, and motivating your customer service team
- Improving customer service quality results by studying, evaluating and formulating ideas
- Maintaining knowledge of new or revised telecommunications systems
- Providing work direction to your staff
- Implementing policies and procedures
- Providing expertise in handling sensitive/unusual customer service issues
- Scheduling staff accordingly and tracking performance
- Assisting with budget preparation and controlling operating expenses
BASIC QUALIFICATIONS
- Bachelor's Degree or equivalent work experience
- Proficiency in Spanish preferred, but not required
- 5 years of previous work experience or knowledge of a customer service environment and previous supervisory experience
- Ability to provide leadership to employees within a fast-paced call center environment
- Ability to prioritize work and maintain appropriate service standards
- Ability to analyze data, identify trends, and communicate results
- Working knowledge of telecommunication systems and call center software
- Knowledge of insurance processes, procedures, and systems beneficial
- Ability to respond to sensitive inquiries or complaints from customers, state insurance departments, producers, and others with tact and diplomacy
- Must be available to work non-standard hours including nights, weekends and holidays as needed.
PREFERRED QUALIFICATIONS
Here is what you can look forward to as part of our team:
At Sentry, your total rewards go beyond competitive compensation. We’re committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.
- Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
- Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
- Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
- Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
- Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
- Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
- Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.
WHY JOIN SENTRY?
At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.
BUILDING ON A LEGACY
Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for 35 consecutive years.
YOUR CAREER, OUR COMMUNITY
Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.
READY TO OWN YOUR FUTURE? JOIN US AT SENTRY, OPPORTUNITIES AWAIT!
Erin Haddaway
Erin.haddaway@sentry.com
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
INTRODUCTION
Supervises a team that provides customer service to a variety of clients.
ROLE AND RESPONSIBILITIES
The ideal Customer Service Supervisor has effective leadership skills and is able to provide direction and motivation to their staff to ensure Sentry continues to provide exceptional customer service. You’ll do this by:
- Developing and implementing customer service standards
- Coaching, counseling, and motivating your customer service team
- Improving customer service quality results by studying, evaluating and formulating ideas
- Maintaining knowledge of new or revised telecommunications systems
- Providing work direction to your staff
- Implementing policies and procedures
- Providing expertise in handling sensitive/unusual customer service issues
- Scheduling staff accordingly and tracking performance
- Assisting with budget preparation and controlling operating expenses
BASIC QUALIFICATIONS
- Bachelor's Degree or equivalent work experience
- Proficiency in Spanish preferred, but not required
- 5 years of previous work experience or knowledge of a customer service environment and previous supervisory experience
- Ability to provide leadership to employees within a fast-paced call center environment
- Ability to prioritize work and maintain appropriate service standards
- Ability to analyze data, identify trends, and communicate results
- Working knowledge of telecommunication systems and call center software
- Knowledge of insurance processes, procedures, and systems beneficial
- Ability to respond to sensitive inquiries or complaints from customers, state insurance departments, producers, and others with tact and diplomacy
- Must be available to work non-standard hours including nights, weekends and holidays as needed.
PREFERRED QUALIFICATIONS
Here is what you can look forward to as part of our team:
At Sentry, your total rewards go beyond competitive compensation. We’re committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.
- Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
- Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
- Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
- Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
- Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
- Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
- Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.
WHY JOIN SENTRY?
At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.
BUILDING ON A LEGACY
Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for 35 consecutive years.
YOUR CAREER, OUR COMMUNITY
Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.
READY TO OWN YOUR FUTURE? JOIN US AT SENTRY, OPPORTUNITIES AWAIT!
Erin Haddaway
Erin.haddaway@sentry.com
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
Service Supervisor Job Roles in Texas
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Search Service Supervisor Jobs in TexasService Supervisor Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for service supervisors in Texas?
Large employers with established immigration programs are the most consistent sponsors for service supervisor roles in Texas. These include energy companies like Schlumberger and Halliburton in Houston, healthcare systems like HCA Healthcare and Methodist Health System in Dallas, and logistics operators like Amazon and FedEx across major metros. Mid-sized industrial and facilities management firms also sponsor, though less frequently than enterprise employers.
What visa types are most common for service supervisor roles in Texas?
The H-1B visa is the most common visa for service supervisor positions where the role requires a bachelor's degree in a specific field, such as engineering-based field service management or technical operations. The TN visa is available to Canadian and Mexican nationals in qualifying professional categories. The L-1 visa intracompany transfer visa applies when candidates are already employed by a multinational moving them to a Texas location.
Which cities in Texas have the most service supervisor sponsorship jobs?
Houston leads due to its concentration of energy, petrochemical, and industrial services employers. Dallas and Fort Worth follow, with strong demand in logistics, telecommunications, and healthcare operations. San Antonio has growing opportunities in military contracting and healthcare services. Austin's expanding tech sector also generates service supervisor openings, particularly in field operations and customer success management for software and hardware companies.
How to find service supervisor visa sponsorship jobs in Texas?
Migrate Mate is built specifically for international candidates and filters service supervisor jobs in Texas by visa sponsorship availability, saving significant time compared to manually screening general postings. The platform surfaces roles from employers who have a documented history of sponsoring work visas. Filtering by Texas and the service supervisor category on Migrate Mate gives you a targeted list of verified sponsoring employers actively hiring.
Are there any Texas-specific considerations for service supervisor visa sponsorship?
Texas has no state income tax, which affects prevailing wage calculations differently than in high-tax states, though Department of Labor wage requirements still apply. Houston's energy corridor and the Dallas-Fort Worth metroplex each have distinct industry concentrations, so candidates benefit from aligning their background accordingly. University pipelines through Texas A&M, UT Austin, and University of Houston also produce talent employers recruit internationally when domestic supply is limited.
What is the prevailing wage for sponsored service supervisor jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.