Service Supervisor Visa Sponsorship Jobs in California
California's service supervisor roles span hospitality, facility management, and field operations, with major employers like Marriott, Aramark, and ABM Industries actively hiring across Los Angeles, San Francisco, and San Diego. The state's concentration of large hospitality groups and facilities services contractors creates consistent demand for experienced supervisors, including candidates requiring visa sponsorship.
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Get Access To All JobsINTRODUCTION
Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.
Join our first-class team to reinvent in-flight experience. In the role of Customer Service Supervisor - Repair Station you'll play a pivotal part on our Repair Station team. Customer Service Supervisor will be the direct liaison between Management and Airlines Customers by directing daily Customer Service operations for the REPAIR STATION.
THIS POSITION WILL REQUIRE DAILY ONSITE PERFORMANCE. The Customer Service Supervisor will be leading Customer Service Representatives (CSRs) Team to support operations within a fast-paced airline repair station environment, ensuring team efficiency, driving customer satisfaction, maintaining service standards to the highest level with team efficiency and performance. This role is responsible for supervision of customer service staff, ensuring timely communication with airline clients, coordinating maintenance status updates, and maintaining high levels of customer satisfaction while supporting FAA and company compliance standards and regulations.
The Customer Service Supervisor will be responsible for building a strong team and shaping staff behaviors to accomplish Repair Station goals. In this collaborative role the Customer Service Supervisor will be implementing standards processes and procedures, developing Customer Service Team training and improving Customer Service performance, accuracy and communication.
This position contributes to our vision by:
- Team Leadership & Development: build and retain a strong team and shaping staff behaviors, interview and hire new candidates as needed
- Supervise and support daily activities of the customer service team within the repair station
- Issue disciplinary actions or Process Improvement Plan (PIP) as necessary
- Maintain Customer Service Representative team timecards
- Review and process CSRs appraisals and PDRs (Performance Development Records)
- Measure, publish and maintain CSRs metrics (quotation, approvals and shipments)
- Assure CSRs Processes requests to meet quality scorecard goals and KPIs
- Serve as the primary point of contact for airline customers' escalations regarding aircraft maintenance status, schedules, delays and service updates
- Coordinate communication between CSRs, Planning, Repair Shop, Quality, Logistics, Finance and Airline Representatives
- Monitor CSRs workflow to ensure Customer repairs, inquiries and documentation are responded/completed accurately and on schedule
- Attend QRQC, Department meetings and customer meetings concerning service and support activities
- Troubleshoot customer concerns professionally and efficiently while maintaining strong client relationships
- Ensure compliance with FAA regulations, Company procedures, and Safety standards
- Train, coach, and evaluate customer service personnel to maintain high performance and professionalism
- Performing additional duties as needed
BASIC QUALIFICATIONS
Qualifications:
- Previous experience in customer service supervision, preferably in aviation, MRO, airline operations, or repair station environments.
- Strong understanding of aircraft maintenance operations and aviation terminology preferred.
- Excellent communication, leadership, and problem-solving skills
- Ability to work in a fast-paced, deadline-driven environment.
- Proficient with Microsoft Office and maintenance tracking/customer service systems. ERP / MRP systems.
- Knowledge of FAA Part 145 repair station operations is a plus.
- High School diploma required, associate or bachelor's degree preferred.
This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.
ADDITIONAL REQUIREMENTS
- Prepare operational reports, service metrics, and customer communication records
- Maintain and publish on Department Share File CSRs Training Procedures and Records of training
- Comply and enforce Company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Must comply with safety guidelines and procedures in accordance to the job
- Assist with scheduling, staffing, and continuous improvement initiatives
- Support AOG (Aircraft on Ground) situations with urgent customer coordination and status reporting
LOCATION
Location: Carson, California, United States
COMPENSATION
- Salary range: $70,310 - $91,870 USD
The expected salary range for this position is between $70,310 - $91,870 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.
YOUR BENEFITS
Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!
EEO STATEMENT
At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.
COMPANY INFORMATION
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.
Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.
Here, you will develop your skills and grow within a community of experts who enrich your experience every day.
Here, collaboration connects our teams across the globe.
Did you know? We have probably already flown together!
Would you like to join us? Learn more about Safran Cabin here.
INTRODUCTION
Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.
Join our first-class team to reinvent in-flight experience. In the role of Customer Service Supervisor - Repair Station you'll play a pivotal part on our Repair Station team. Customer Service Supervisor will be the direct liaison between Management and Airlines Customers by directing daily Customer Service operations for the REPAIR STATION.
THIS POSITION WILL REQUIRE DAILY ONSITE PERFORMANCE. The Customer Service Supervisor will be leading Customer Service Representatives (CSRs) Team to support operations within a fast-paced airline repair station environment, ensuring team efficiency, driving customer satisfaction, maintaining service standards to the highest level with team efficiency and performance. This role is responsible for supervision of customer service staff, ensuring timely communication with airline clients, coordinating maintenance status updates, and maintaining high levels of customer satisfaction while supporting FAA and company compliance standards and regulations.
The Customer Service Supervisor will be responsible for building a strong team and shaping staff behaviors to accomplish Repair Station goals. In this collaborative role the Customer Service Supervisor will be implementing standards processes and procedures, developing Customer Service Team training and improving Customer Service performance, accuracy and communication.
This position contributes to our vision by:
- Team Leadership & Development: build and retain a strong team and shaping staff behaviors, interview and hire new candidates as needed
- Supervise and support daily activities of the customer service team within the repair station
- Issue disciplinary actions or Process Improvement Plan (PIP) as necessary
- Maintain Customer Service Representative team timecards
- Review and process CSRs appraisals and PDRs (Performance Development Records)
- Measure, publish and maintain CSRs metrics (quotation, approvals and shipments)
- Assure CSRs Processes requests to meet quality scorecard goals and KPIs
- Serve as the primary point of contact for airline customers' escalations regarding aircraft maintenance status, schedules, delays and service updates
- Coordinate communication between CSRs, Planning, Repair Shop, Quality, Logistics, Finance and Airline Representatives
- Monitor CSRs workflow to ensure Customer repairs, inquiries and documentation are responded/completed accurately and on schedule
- Attend QRQC, Department meetings and customer meetings concerning service and support activities
- Troubleshoot customer concerns professionally and efficiently while maintaining strong client relationships
- Ensure compliance with FAA regulations, Company procedures, and Safety standards
- Train, coach, and evaluate customer service personnel to maintain high performance and professionalism
- Performing additional duties as needed
BASIC QUALIFICATIONS
Qualifications:
- Previous experience in customer service supervision, preferably in aviation, MRO, airline operations, or repair station environments.
- Strong understanding of aircraft maintenance operations and aviation terminology preferred.
- Excellent communication, leadership, and problem-solving skills
- Ability to work in a fast-paced, deadline-driven environment.
- Proficient with Microsoft Office and maintenance tracking/customer service systems. ERP / MRP systems.
- Knowledge of FAA Part 145 repair station operations is a plus.
- High School diploma required, associate or bachelor's degree preferred.
This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.
ADDITIONAL REQUIREMENTS
- Prepare operational reports, service metrics, and customer communication records
- Maintain and publish on Department Share File CSRs Training Procedures and Records of training
- Comply and enforce Company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Must comply with safety guidelines and procedures in accordance to the job
- Assist with scheduling, staffing, and continuous improvement initiatives
- Support AOG (Aircraft on Ground) situations with urgent customer coordination and status reporting
LOCATION
Location: Carson, California, United States
COMPENSATION
- Salary range: $70,310 - $91,870 USD
The expected salary range for this position is between $70,310 - $91,870 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.
YOUR BENEFITS
Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!
EEO STATEMENT
At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.
COMPANY INFORMATION
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.
Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.
Here, you will develop your skills and grow within a community of experts who enrich your experience every day.
Here, collaboration connects our teams across the globe.
Did you know? We have probably already flown together!
Would you like to join us? Learn more about Safran Cabin here.
Service Supervisor Job Roles in California
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Search Service Supervisor Jobs in CaliforniaService Supervisor Jobs in California: Frequently Asked Questions
Which companies sponsor visas for service supervisors in California?
Large hospitality and facilities services employers are the most active sponsors for service supervisor roles in California. Companies like Marriott International, Hilton, Aramark, ABM Industries, and Sodexo have track records of H-1B visa and other work visa filings in this state. Hospital systems and property management firms, particularly in Los Angeles and the Bay Area, also appear in Department of Labor disclosure data for supervisory service roles.
Which visa types are most common for service supervisor roles in California?
The H-1B is the most frequently used visa for service supervisor positions that require a bachelor's degree in a relevant field, such as hospitality management or business operations. The L-1A is relevant for supervisors transferring within a multinational company into a managerial capacity. Some roles may also qualify under the TN visa category for Canadian and Mexican nationals when the position aligns with a listed occupation. Eligibility depends on the specific duties and degree requirements of the role.
How to find service supervisor visa sponsorship jobs in California?
Migrate Mate is the most direct way to find service supervisor visa sponsorship jobs in California. The platform filters roles specifically by sponsorship willingness, so you're not sorting through listings that won't support a work visa. You can browse service supervisor openings across California's major markets, including Los Angeles, San Francisco, and San Diego, and filter by visa type to match your situation.
Which cities in California have the most service supervisor sponsorship jobs?
Los Angeles has the highest concentration, driven by its large hotel, entertainment venue, and facilities services sectors. San Francisco and the broader Bay Area follow closely, particularly for tech campus facilities and corporate services roles. San Diego is active in hospitality and healthcare support services. Sacramento also sees demand from state government contractors and healthcare networks that hire supervisory service staff.
Are there any California-specific considerations for service supervisor sponsorship?
California's prevailing wage requirements under H-1B rules are set at levels reflecting the state's higher cost of living, particularly in the Bay Area and Los Angeles metro. Employers must meet Department of Labor wage determinations for the specific location where work is performed, not a national average. California also has strong labor protections that apply regardless of visa status, so employers sponsoring service supervisors must comply with both federal immigration wage rules and state employment law.
What is the prevailing wage for sponsored service supervisor jobs in California?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.