Service Supervisor Visa Sponsorship Jobs in Pennsylvania
Pennsylvania's service supervisor roles span healthcare systems like UPMC and Penn Medicine, manufacturing facilities across Pittsburgh and Allentown, and large hospitality operations in Philadelphia. Employers in these sectors have active H-1B visa and EB-3 sponsorship histories, making the state a practical target for international candidates pursuing supervised service management careers.
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Resident Services Supervisor
Schedule: Monday-Thursday 6:30pm-5:00am
Location: Greencastle, PA
About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.
About The Role
Packsize is seeking a highly skilled Resident Service Supervisor. This position will supervise a team of Resident Service Engineers. The Resident Services team responsibilities include providing service at key customer locations to install, maintain and support Packsize equipment, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and lead the team in providing 5-Star customer service and support.
What You’ll Do
- Complete and successfully pass all assigned training courses
- Develop and exhibit expert level knowledge of Packsize hardware and software technologies
- Understand, adhere, and enforce compliance with Packsize and Customer safety protocols and procedures
- Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
- Read and accurately interpret electrical schematics and mechanical drawings
- Understand and successfully utilize diagnostic tools (deflection and frequency devices, multimeter, etc)
- Clear and concise written technical communication - ability to provide a high level of written documentation
- Contribute to Packsize’s ongoing success by contributing to our written knowledge base
- Ongoing coaching and training of team members
- Manage and complete site workload
- Ensure accurate and timely completion of preventative maintenance tasks
- Manage and ensure 100% accuracy of spare parts inventory
- Ensure local team is meeting machine performance KPIs
- Ensure ongoing compliance with machine upgrades and retrofits
- Work with escalated support resources to resolve complex mechanical, electrical, controls, and software issues
- Act as the face of Packsize at the assigned customer site, provide world class customer service and support
- Available for occasional travel (work on installs, special projects, and ongoing development)
- Be consistently available to provide escalated support to local team
- Ability to be flexible with work hours in order to provide coaching and support to team members across various shifts
- Review and approve time cards and expense reports
What You’ll Bring
- Excellent Customer Service skills
- Basic Excel, Word skills
- Knowledge of Windows platforms
- Advanced mechanical skills
- Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
- Ability to learn troubleshooting and problem-solving procedures
- Able and willing to lift up to 50 lbs
- Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
- Must be able to climb a ladder
- Exhibit mature, independent judgment with little or no direct supervision
- Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
- Associate degree or Vocational technical training is strongly desired, Bachelor’s in related area preferred
- Good mechanical and troubleshooting skills
- Clean driving record with a valid driver’s license
Travel
There will be initial travel requirements for training purposes. Additional travel outside of the work location will be assigned by the manager.
Working Environment and Physical Demands
To successfully perform the essential functions of this job, you will be required to:
- Communicate with others to exchange information
- Work within a production facility, warehouse, or manufacturing environment
- Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
- Convey yourself great distances within and around various work sites and from one work site to another
- Remain in a stationary position, often standing for prolonged periods
- Work in a noisy environment at various temperatures
- Move objects (equipment, machinery, and products) weighing up to 50 lbs
- Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
- Perform tasks that require you to bend, stretch, push, pull, carry, and reach
What We Offer
The hourly rate for this role is $38.46 USD - $40.86 USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.
If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.
Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
Job Description:
Resident Services Supervisor
Schedule: Monday-Thursday 6:30pm-5:00am
Location: Greencastle, PA
About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.
About The Role
Packsize is seeking a highly skilled Resident Service Supervisor. This position will supervise a team of Resident Service Engineers. The Resident Services team responsibilities include providing service at key customer locations to install, maintain and support Packsize equipment, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and lead the team in providing 5-Star customer service and support.
What You’ll Do
- Complete and successfully pass all assigned training courses
- Develop and exhibit expert level knowledge of Packsize hardware and software technologies
- Understand, adhere, and enforce compliance with Packsize and Customer safety protocols and procedures
- Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
- Read and accurately interpret electrical schematics and mechanical drawings
- Understand and successfully utilize diagnostic tools (deflection and frequency devices, multimeter, etc)
- Clear and concise written technical communication - ability to provide a high level of written documentation
- Contribute to Packsize’s ongoing success by contributing to our written knowledge base
- Ongoing coaching and training of team members
- Manage and complete site workload
- Ensure accurate and timely completion of preventative maintenance tasks
- Manage and ensure 100% accuracy of spare parts inventory
- Ensure local team is meeting machine performance KPIs
- Ensure ongoing compliance with machine upgrades and retrofits
- Work with escalated support resources to resolve complex mechanical, electrical, controls, and software issues
- Act as the face of Packsize at the assigned customer site, provide world class customer service and support
- Available for occasional travel (work on installs, special projects, and ongoing development)
- Be consistently available to provide escalated support to local team
- Ability to be flexible with work hours in order to provide coaching and support to team members across various shifts
- Review and approve time cards and expense reports
What You’ll Bring
- Excellent Customer Service skills
- Basic Excel, Word skills
- Knowledge of Windows platforms
- Advanced mechanical skills
- Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
- Ability to learn troubleshooting and problem-solving procedures
- Able and willing to lift up to 50 lbs
- Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
- Must be able to climb a ladder
- Exhibit mature, independent judgment with little or no direct supervision
- Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
- Associate degree or Vocational technical training is strongly desired, Bachelor’s in related area preferred
- Good mechanical and troubleshooting skills
- Clean driving record with a valid driver’s license
Travel
There will be initial travel requirements for training purposes. Additional travel outside of the work location will be assigned by the manager.
Working Environment and Physical Demands
To successfully perform the essential functions of this job, you will be required to:
- Communicate with others to exchange information
- Work within a production facility, warehouse, or manufacturing environment
- Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
- Convey yourself great distances within and around various work sites and from one work site to another
- Remain in a stationary position, often standing for prolonged periods
- Work in a noisy environment at various temperatures
- Move objects (equipment, machinery, and products) weighing up to 50 lbs
- Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
- Perform tasks that require you to bend, stretch, push, pull, carry, and reach
What We Offer
The hourly rate for this role is $38.46 USD - $40.86 USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.
If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.
Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
Service Supervisor Job Roles in Pennsylvania
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Search Service Supervisor Jobs in PennsylvaniaService Supervisor Jobs in Pennsylvania: Frequently Asked Questions
Which companies sponsor visas for service supervisors in Pennsylvania?
UPMC, Penn Medicine, Aramark, and Sodexo have sponsored visas for service-related supervisory roles in Pennsylvania based on DOL disclosure data. Manufacturing employers in the Lehigh Valley and Pittsburgh metro, including facilities tied to logistics and facilities management, have also filed Labor Condition Applications for supervisory positions. Sponsorship activity varies by location and operational need.
What visa types are most commonly used for service supervisor roles in Pennsylvania?
The H-1B is the most common nonimmigrant visa for service supervisors whose role qualifies as a specialty occupation requiring a relevant bachelor's degree. For roles involving more hands-on or production-oriented supervision, employers sometimes pursue EB-3 immigrant visa sponsorship instead. The specific visa category depends on job duties, required qualifications, and the employer's legal counsel.
Which Pennsylvania cities have the most service supervisor visa sponsorship jobs?
Philadelphia and Pittsburgh generate the highest volume of service supervisor sponsorship activity in Pennsylvania. Philadelphia's large healthcare and hospitality sectors drive demand, while Pittsburgh's revitalized economy supports roles across healthcare, education, and facility services. Allentown and Harrisburg also see activity, particularly in manufacturing and state government-adjacent service operations.
How to find service supervisor visa sponsorship jobs in Pennsylvania?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Pennsylvania employers actively hiring service supervisors who are open to sponsoring international candidates. Rather than sorting through unfiltered postings, you can search directly for service supervisor roles in Pennsylvania on Migrate Mate and focus your applications on employers with a documented sponsorship history.
Are there any Pennsylvania-specific considerations for service supervisor visa sponsorship?
Employers in Pennsylvania must meet the Department of Labor's prevailing wage requirements for the specific region where the role is based, which differ between Philadelphia, Pittsburgh, and smaller metro areas. Pennsylvania's strong healthcare and university systems also create institutional employers, like Penn State and Temple University, that have established HR processes for sponsoring international workers in supervisory service roles.
What is the prevailing wage for sponsored service supervisor jobs in Pennsylvania?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.