Support Engineer Visa Sponsorship Jobs in North Dakota
Support engineer visa sponsorship jobs in North Dakota are concentrated in Fargo and Bismarck, where technology services firms, healthcare IT companies, and energy sector operators maintain technical support teams. Employers like Microsoft's regional partners, Sanford Health, and Basin Electric Power Cooperative have sponsored technical roles in the state.
Find Support Engineer JobsOverview
Showing 5 of 6+ Support Engineer Jobs in North Dakota with Visa Sponsorship
See all Support Engineer Jobs in North Dakota with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Engineer Jobs in North Dakota with Visa Sponsorship.
Get Access To All JobsNISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Primary Responsibilities:
Would you like to build a career with a company who stresses the importance of solid relationships and presents a challenging work load? We are looking for a qualified individual to join our Financials Support team. Become part of a team that is responsible for providing exceptional customer service via the telephone and e-mail, while supporting NISC Member/Customers in their use of NISC's applications. This highly motivated person will assist Members/Customers in all aspects of application support, including problem solving, training, and on-going support.
This position reports to a Support Team Lead, and works closely with the support team and team's software engineers in resolving issues. This position emphasizes customer service and ability to problem solve and troubleshoot. Ideal candidate will be highly self-motivated and eager to learn.
Embrace this opportunity to work in a highly collaborative team environment, while also applying your accounting and business skill set!
Essential Functions:
- Provides superior customer support to internal and external customers in all encounters.
- Assists customers in all aspects of application support including problem solving, training, and on-going support.
- Prepares cases and follow-up to resolution.
- Performs research of basic application problems, resolves issues for Member/Customers who are using the application and recommends changes or enhancements as directed.
- Facilitate and follow up with Member/Customers on basic requests and procedures.
- Assists with mass communications to Member/Customers.
- Assists with software release process.
- Utilizes all support tools as directed.
- Conveys customer feedback to product development staff as appropriate.
- Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
- Provides after hours support.
- May develop and deliver training to coworkers as assigned.
- May prepare materials and deliver National IT Learning Center classes.
- May prepare materials and deliver Member Information Conference (MIC) sessions.
- May be called upon to assist in other support areas.
- May be called upon to participate on design teams regarding application enhancements.
- May be called upon to participate in testing of new product development or enhancements.
- May be required to travel to customer sites.
- Other duties as assigned.
Desired Job Experience:
- Generally requires 1-5 years of product usage or support experience either at NISC or similar related experience.
- Basic knowledge of NISC's products' features and functionality.
- Basic knowledge of other integrated industry applications and services.
- Basic knowledge of Project Management processes and theory.
- Basic knowledge of Service Level Management (SLM) best practices.
- Basic knowledge of the Utility or Telecom industry.
- Familiarity with other integrated applications and services.
- Excellent verbal and written interpersonal and communication skills.
- Excellent presentation and training skills.
- Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
- Excellent research and problem-solving skills with a strong attention to detail.
- Strong PC skills.
- Ability to effectively lead, influence and teach others.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to work independently, as well as in a team environment.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
- Commitment to NISC's Statement of Shared Values.
Desired Education:
Bachelors Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Primary Responsibilities:
Would you like to build a career with a company who stresses the importance of solid relationships and presents a challenging work load? We are looking for a qualified individual to join our Financials Support team. Become part of a team that is responsible for providing exceptional customer service via the telephone and e-mail, while supporting NISC Member/Customers in their use of NISC's applications. This highly motivated person will assist Members/Customers in all aspects of application support, including problem solving, training, and on-going support.
This position reports to a Support Team Lead, and works closely with the support team and team's software engineers in resolving issues. This position emphasizes customer service and ability to problem solve and troubleshoot. Ideal candidate will be highly self-motivated and eager to learn.
Embrace this opportunity to work in a highly collaborative team environment, while also applying your accounting and business skill set!
Essential Functions:
- Provides superior customer support to internal and external customers in all encounters.
- Assists customers in all aspects of application support including problem solving, training, and on-going support.
- Prepares cases and follow-up to resolution.
- Performs research of basic application problems, resolves issues for Member/Customers who are using the application and recommends changes or enhancements as directed.
- Facilitate and follow up with Member/Customers on basic requests and procedures.
- Assists with mass communications to Member/Customers.
- Assists with software release process.
- Utilizes all support tools as directed.
- Conveys customer feedback to product development staff as appropriate.
- Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
- Provides after hours support.
- May develop and deliver training to coworkers as assigned.
- May prepare materials and deliver National IT Learning Center classes.
- May prepare materials and deliver Member Information Conference (MIC) sessions.
- May be called upon to assist in other support areas.
- May be called upon to participate on design teams regarding application enhancements.
- May be called upon to participate in testing of new product development or enhancements.
- May be required to travel to customer sites.
- Other duties as assigned.
Desired Job Experience:
- Generally requires 1-5 years of product usage or support experience either at NISC or similar related experience.
- Basic knowledge of NISC's products' features and functionality.
- Basic knowledge of other integrated industry applications and services.
- Basic knowledge of Project Management processes and theory.
- Basic knowledge of Service Level Management (SLM) best practices.
- Basic knowledge of the Utility or Telecom industry.
- Familiarity with other integrated applications and services.
- Excellent verbal and written interpersonal and communication skills.
- Excellent presentation and training skills.
- Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
- Excellent research and problem-solving skills with a strong attention to detail.
- Strong PC skills.
- Ability to effectively lead, influence and teach others.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to work independently, as well as in a team environment.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
- Commitment to NISC's Statement of Shared Values.
Desired Education:
Bachelors Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Support Engineer Job Roles in North Dakota
See all Support Engineer Jobs in North Dakota
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Support Engineer Jobs in North DakotaSupport Engineer Jobs in North Dakota: Frequently Asked Questions
Which companies sponsor visas for support engineers in North Dakota?
Sponsorship for support engineers in North Dakota comes primarily from healthcare IT organizations like Sanford Health and Essentia Health, energy companies such as Basin Electric Power Cooperative, and managed service providers based in Fargo. Larger national employers with North Dakota offices, including Microsoft regional partners and financial technology firms, have also filed H-1B visa petitions for technical support roles in the state.
Which visa types are most common for support engineer roles in North Dakota?
The H-1B is the most common visa category for support engineers in North Dakota, provided the role qualifies as a specialty occupation requiring a bachelor's degree in a relevant technical field such as computer science or information systems. TN visas are an option for Canadian and Mexican nationals in qualifying engineering classifications. Candidates on F-1 OPT or STEM OPT extension can also work in support engineer roles while seeking long-term sponsorship.
Which cities in North Dakota have the most support engineer sponsorship jobs?
Fargo accounts for the majority of support engineer sponsorship activity in North Dakota, driven by its concentration of technology firms, healthcare organizations, and university-linked employers. Bismarck, as the state capital, hosts government IT contractors and energy sector companies that occasionally sponsor technical support roles. Grand Forks, home to the University of North Dakota, also sees some sponsorship activity through research-affiliated and university technology departments.
How to find support engineer visa sponsorship jobs in North Dakota?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and filters support engineer roles by state, including North Dakota. Rather than sorting through general job postings where sponsorship availability is unclear, Migrate Mate surfaces positions from employers with a documented history of sponsoring technical roles. Searching by state lets you focus on Fargo and Bismarck employers actively hiring for support engineering positions.
Are there state-specific considerations for support engineers seeking sponsorship in North Dakota?
North Dakota's relatively small technology sector means fewer total sponsorship openings than larger states, so targeting employers with a documented H-1B filing history is important. The state's energy and agriculture industries create demand for technical support roles tied to operational technology and software platforms, which can qualify as specialty occupations. North Dakota State University and the University of North Dakota also generate some employer pipelines for international graduates in computer science and engineering programs.
What is the prevailing wage for sponsored support engineer jobs in North Dakota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.