Technology F-1 STEM OPT Sponsorship Jobs in Ohio
Technology F-1 STEM OPT sponsorship jobs in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where employers like JPMorgan Chase, Nationwide, and a growing base of software and data companies actively hire international talent. Ohio's expanding tech sector offers software engineering, data science, and cybersecurity roles that commonly qualify for STEM OPT authorization.
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Get Access To All JobsJOB SUMMARY
Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we're taking IT support to the next level. You'll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you'll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients' operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.
ROLE AND RESPONSIBILITIES
- Deliver an excellent customer experience in all interactions
- Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
- Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
- Serve as an escalation point to mentor and coach team members
- Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
- Work with vendor representatives to resolve software and hardware issues
- Install and/or upgrade Microsoft Windows Server Operating Systems
- Perform advanced virus, malware and ransomware mediation
- Provide professional quality server room cable management
- Responsible for creating and maintaining high quality, detailed documentation
- Resolve backup issues and perform restore testing
- Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
- Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
- Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
- Take part in after hours
- On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
- Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
- Perform on-site technical and customer service support, to include:
- Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
- Performs scheduled maintenance and repairs of clients’ technical systems and equipment
- Network switch and server room cable management
- Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
- Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
- Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
- Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
- Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
- Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
- Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
- Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
- Follow Abacus’s defined processes, policies, service delivery standards
- All other duties assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Associates degree in technology related field OR equivalent combination of education and work experience
- A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
- Required certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent
- Complete other technical and professional development as outlined in development plan
- Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
- Knowledge of VMWare, Citrix, VPN and Terminal Services
- Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
- MSP specific experience strongly desired
- Excellent problem solving and client relationship skills
- Excellent verbal and written communication skills
- Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.
JOB SUMMARY
Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we're taking IT support to the next level. You'll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you'll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients' operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.
ROLE AND RESPONSIBILITIES
- Deliver an excellent customer experience in all interactions
- Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
- Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
- Serve as an escalation point to mentor and coach team members
- Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
- Work with vendor representatives to resolve software and hardware issues
- Install and/or upgrade Microsoft Windows Server Operating Systems
- Perform advanced virus, malware and ransomware mediation
- Provide professional quality server room cable management
- Responsible for creating and maintaining high quality, detailed documentation
- Resolve backup issues and perform restore testing
- Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
- Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
- Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
- Take part in after hours
- On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
- Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
- Perform on-site technical and customer service support, to include:
- Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
- Performs scheduled maintenance and repairs of clients’ technical systems and equipment
- Network switch and server room cable management
- Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
- Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
- Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
- Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
- Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
- Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
- Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
- Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
- Follow Abacus’s defined processes, policies, service delivery standards
- All other duties assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Associates degree in technology related field OR equivalent combination of education and work experience
- A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
- Required certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent
- Complete other technical and professional development as outlined in development plan
- Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
- Knowledge of VMWare, Citrix, VPN and Terminal Services
- Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
- MSP specific experience strongly desired
- Excellent problem solving and client relationship skills
- Excellent verbal and written communication skills
- Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.
Technology Job Roles in Ohio
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Search Technology Jobs in OhioTechnology Jobs in Ohio: Frequently Asked Questions
Which technology companies sponsor F-1 STEM OPT visas in Ohio?
Ohio-based employers with a track record of hiring STEM OPT students in technology include JPMorgan Chase, Nationwide Insurance, Huntington National Bank, and NCR Voyix, alongside mid-size software firms and startups in Columbus and Cleveland. Employers in financial technology, enterprise software, and cloud infrastructure have historically filed Labor Condition Applications for technology roles that align with STEM OPT-eligible degree fields.
Which cities in Ohio have the most technology F-1 STEM OPT sponsorship jobs?
Columbus leads Ohio for technology STEM OPT sponsorship, driven by its concentration of fintech, insurance technology, and enterprise software employers. Cleveland follows, with strength in healthcare IT and manufacturing technology. Cincinnati has a growing presence in data analytics and logistics technology roles. All three metros host university research campuses, which helps sustain a pipeline of STEM OPT-eligible hiring.
How do I find technology F-1 STEM OPT sponsorship jobs in Ohio?
Migrate Mate filters technology job listings in Ohio specifically for employers with F-1 STEM OPT sponsorship history, so you can focus your search on companies that have already hired international students in STEM roles. You can search by city, role type, and degree field to identify positions in software engineering, data science, and IT where Ohio employers have an active sponsorship track record.
What types of technology roles typically qualify for F-1 STEM OPT sponsorship?
Roles that regularly qualify include software engineer, data scientist, machine learning engineer, cybersecurity analyst, cloud infrastructure engineer, and business intelligence developer. Qualification depends on the role requiring a degree in a STEM-designated field and the employer being enrolled in E-Verify, which is a federal requirement for all STEM OPT extension employers. O*NET occupational profiles can help confirm whether a specific job code falls within an eligible STEM category.
Are there any Ohio-specific considerations for technology F-1 STEM OPT sponsorship?
Ohio employers must be enrolled in E-Verify before a student can begin STEM OPT work, and the employer and student together file a training plan with the Designated School Official. Ohio's major research universities, including Ohio State University and Case Western Reserve, have ISSO offices that coordinate directly with employers on STEM OPT compliance. Technology employers in Ohio frequently sponsor both STEM OPT extensions and subsequent H-1B visa petitions for strong performers.