IT Support Technician Visa Sponsorship Jobs in Ohio
Ohio's IT support technician job market spans healthcare systems like Cleveland Clinic and OhioHealth, major universities, and a growing tech sector in Columbus, Cincinnati, and Cleveland. Employers across these industries have sponsored foreign workers for IT support roles, making Ohio a viable target for international candidates seeking visa sponsorship in hands-on technical positions.
Find IT Support Technician JobsOverview
Showing 5 of 72+ IT Support Technician Jobs in Ohio with Visa Sponsorship
See all 72+ IT Support Technician Jobs in Ohio with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Technician Jobs in Ohio with Visa Sponsorship.
Get Access To All JobsDESCRIPTION
Mechanical Dynamics & Analysis LLC (MD&A), one of the largest independent turbine repair organizations in the U.S., is seeking an IT Support & Operations Analyst to support IT operations and end-user technology services. This role is located in our Euclid, OH, location and will travel to/from our Marion, OH, location to support IT operations, as needed.
Reporting to the Service Desk Manager, the IT Support & Operations Analyst provides organization-wide technical support while contributing to operational reporting, process improvement, technical documentation, workflow analysis, and IT coordination activities. This role combines hands-on end-user support with operational responsibilities to improve service delivery, efficiency, and the overall employee technology experience. The ideal candidate is customer-focused, professional, and collaborative, with the ability to support users effectively while helping strengthen IT operations across the organization.
Essential Job Functions
Service Desk & End User Support
- Troubleshoot and resolve incidents and service requests in the IT service desk platform in a timely, professional, and customer-focused manner.
- Provide Tier 1/Tier 2 support for PCs, laptops, mobile devices, Microsoft 365, printing, file sharing, and related end-user technologies.
- Install, configure, maintain, and troubleshoot hardware, software, peripheral devices, telephones, conference room technology, audiovisual equipment, and other IT equipment.
- Deliver responsive onsite and remote support to employees across office, operational, and manufacturing environments while communicating effectively with technical and non-technical users at all levels of the organization.
- Escalate complex technical issues as appropriate while maintaining ownership, follow-up, and communication throughout the support process.
- Support onboarding activities, including user setup, equipment deployment, orientation, and employee technology readiness.
- Maintain accurate ticket records, troubleshooting notes, resolution details, IT inventory, and asset tracking information.
- Support endpoint configuration, deployment, and lifecycle management initiatives.
- Provide on-site and remote support across other company locations, including, but not limited to, travel as needed.
- Participate in after-hours or emergency support rotation as required.
- Performs other related tasks assigned by management.
IT Operations & Process Improvement
- Analyze ticket trends, recurring issues, and operational data to identify opportunities for process improvement, standardization, automation, and operational efficiency.
- Develop and maintain reports, dashboards, KPI metrics, and operational documentation related to IT service delivery and support operations.
- Document and maintain workflows, procedures, knowledge base articles, and standard operating procedures (SOPs).
- Support continuous improvement initiatives for IT service management processes and user support operations.
- Participate in cross-functional initiatives to improve workflows, communication, technology adoption, and the overall employee technology support experience.
- Assist with implementation, testing, and validation of new technologies, process enhancements, and support improvements.
- Coordinate with vendors and internal stakeholders regarding support processes, system enhancements, and technology initiatives.
Other Duties and Responsibilities
- Comply with all safety policies, practices, and procedures and report unsafe activities to Management and/or Human Resources.
- Contribute to a positive, collaborative, and professional team environment.
- Demonstrate professionalism, accountability, sound judgment, honesty, integrity, and reliability in daily interactions with end users, peers, leadership, and vendors.
- Protect confidential information and do not communicate, disclose, or use confidential information for the benefit of third parties.
- Perform other duties as assigned.
Requirements
Education and/or Experience
- Associate degree or bachelor’s degree in information technology, Computer Information Systems, Business Administration, or related field preferred.
- Minimum of 2-3 years of hands-on IT support, service desk, or end-user support experience required.
- Experience supporting users in a professional corporate environment preferred.
- Experience supporting users in manufacturing, industrial, engineering, or multi-site business environments preferred.
- Experience supporting Microsoft Windows, Microsoft 365, PCs, laptops, printers, mobile devices, and related endpoint technologies required.
- Experience with IT service management (ITSM) platforms such as Freshservice, ServiceNow, or similar systems preferred.
- Experience with reporting, workflow analysis, technical documentation, or operational support initiatives preferred.
- Experience working independently and managing multiple priorities in a fast-paced support environment preferred.
- Valid driver’s license and ability to travel between company locations as required.
Professional & Interpersonal Skills
- Strong customer service orientation and interpersonal skills, with the ability to build effective working relationships across departments and organizational levels.
- Demonstrated professionalism, accountability, sound judgment, and responsiveness in a fast-paced support environment.
- Strong verbal and written communication skills, including the ability to interact professionally with technical and non-technical stakeholders.
- Bilingual (Spanish) is highly desirable but not required.
- Ability to work independently, manage competing priorities, follow through on commitments, and adapt to changing business needs.
- Ability to remain collaborative, calm, and solution-oriented during high-pressure or time-sensitive situations.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Visual acuity sufficient to work at a computer screen frequently throughout the day, including near and far vision, depth perception, and the ability to distinguish words, numbers, and colors.
- Frequent standing, walking, bending, stooping, kneeling, and occasional work in confined spaces.
- Ability to lift up to twenty-five (25) pounds frequently and up to fifty (50) pounds occasionally, with assistance as needed.
- Manual dexterity is sufficient to operate computers, mobile devices, and standard office equipment for extended periods of time.
- Ability to install, move, and configure IT equipment in office and industrial environments.
- Ability to communicate effectively in person, over the phone, and through electronic communication methods.
- Ability to legally operate a motor vehicle and transport IT equipment between facilities if required.
- May require occasional after-hours or emergency support.
- Work environment is primarily office-based but may include exposure to moderate industrial noise levels when visiting operational facilities. Appropriate safety equipment may be required in designated areas.
- Travel to/from MD&A's Marion, OH, facility as needed (i.e., 1 to 2 times per month).
DESCRIPTION
Mechanical Dynamics & Analysis LLC (MD&A), one of the largest independent turbine repair organizations in the U.S., is seeking an IT Support & Operations Analyst to support IT operations and end-user technology services. This role is located in our Euclid, OH, location and will travel to/from our Marion, OH, location to support IT operations, as needed.
Reporting to the Service Desk Manager, the IT Support & Operations Analyst provides organization-wide technical support while contributing to operational reporting, process improvement, technical documentation, workflow analysis, and IT coordination activities. This role combines hands-on end-user support with operational responsibilities to improve service delivery, efficiency, and the overall employee technology experience. The ideal candidate is customer-focused, professional, and collaborative, with the ability to support users effectively while helping strengthen IT operations across the organization.
Essential Job Functions
Service Desk & End User Support
- Troubleshoot and resolve incidents and service requests in the IT service desk platform in a timely, professional, and customer-focused manner.
- Provide Tier 1/Tier 2 support for PCs, laptops, mobile devices, Microsoft 365, printing, file sharing, and related end-user technologies.
- Install, configure, maintain, and troubleshoot hardware, software, peripheral devices, telephones, conference room technology, audiovisual equipment, and other IT equipment.
- Deliver responsive onsite and remote support to employees across office, operational, and manufacturing environments while communicating effectively with technical and non-technical users at all levels of the organization.
- Escalate complex technical issues as appropriate while maintaining ownership, follow-up, and communication throughout the support process.
- Support onboarding activities, including user setup, equipment deployment, orientation, and employee technology readiness.
- Maintain accurate ticket records, troubleshooting notes, resolution details, IT inventory, and asset tracking information.
- Support endpoint configuration, deployment, and lifecycle management initiatives.
- Provide on-site and remote support across other company locations, including, but not limited to, travel as needed.
- Participate in after-hours or emergency support rotation as required.
- Performs other related tasks assigned by management.
IT Operations & Process Improvement
- Analyze ticket trends, recurring issues, and operational data to identify opportunities for process improvement, standardization, automation, and operational efficiency.
- Develop and maintain reports, dashboards, KPI metrics, and operational documentation related to IT service delivery and support operations.
- Document and maintain workflows, procedures, knowledge base articles, and standard operating procedures (SOPs).
- Support continuous improvement initiatives for IT service management processes and user support operations.
- Participate in cross-functional initiatives to improve workflows, communication, technology adoption, and the overall employee technology support experience.
- Assist with implementation, testing, and validation of new technologies, process enhancements, and support improvements.
- Coordinate with vendors and internal stakeholders regarding support processes, system enhancements, and technology initiatives.
Other Duties and Responsibilities
- Comply with all safety policies, practices, and procedures and report unsafe activities to Management and/or Human Resources.
- Contribute to a positive, collaborative, and professional team environment.
- Demonstrate professionalism, accountability, sound judgment, honesty, integrity, and reliability in daily interactions with end users, peers, leadership, and vendors.
- Protect confidential information and do not communicate, disclose, or use confidential information for the benefit of third parties.
- Perform other duties as assigned.
Requirements
Education and/or Experience
- Associate degree or bachelor’s degree in information technology, Computer Information Systems, Business Administration, or related field preferred.
- Minimum of 2-3 years of hands-on IT support, service desk, or end-user support experience required.
- Experience supporting users in a professional corporate environment preferred.
- Experience supporting users in manufacturing, industrial, engineering, or multi-site business environments preferred.
- Experience supporting Microsoft Windows, Microsoft 365, PCs, laptops, printers, mobile devices, and related endpoint technologies required.
- Experience with IT service management (ITSM) platforms such as Freshservice, ServiceNow, or similar systems preferred.
- Experience with reporting, workflow analysis, technical documentation, or operational support initiatives preferred.
- Experience working independently and managing multiple priorities in a fast-paced support environment preferred.
- Valid driver’s license and ability to travel between company locations as required.
Professional & Interpersonal Skills
- Strong customer service orientation and interpersonal skills, with the ability to build effective working relationships across departments and organizational levels.
- Demonstrated professionalism, accountability, sound judgment, and responsiveness in a fast-paced support environment.
- Strong verbal and written communication skills, including the ability to interact professionally with technical and non-technical stakeholders.
- Bilingual (Spanish) is highly desirable but not required.
- Ability to work independently, manage competing priorities, follow through on commitments, and adapt to changing business needs.
- Ability to remain collaborative, calm, and solution-oriented during high-pressure or time-sensitive situations.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Visual acuity sufficient to work at a computer screen frequently throughout the day, including near and far vision, depth perception, and the ability to distinguish words, numbers, and colors.
- Frequent standing, walking, bending, stooping, kneeling, and occasional work in confined spaces.
- Ability to lift up to twenty-five (25) pounds frequently and up to fifty (50) pounds occasionally, with assistance as needed.
- Manual dexterity is sufficient to operate computers, mobile devices, and standard office equipment for extended periods of time.
- Ability to install, move, and configure IT equipment in office and industrial environments.
- Ability to communicate effectively in person, over the phone, and through electronic communication methods.
- Ability to legally operate a motor vehicle and transport IT equipment between facilities if required.
- May require occasional after-hours or emergency support.
- Work environment is primarily office-based but may include exposure to moderate industrial noise levels when visiting operational facilities. Appropriate safety equipment may be required in designated areas.
- Travel to/from MD&A's Marion, OH, facility as needed (i.e., 1 to 2 times per month).
IT Support Technician Job Roles in Ohio
See all 72+ IT Support Technician Jobs in Ohio
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search IT Support Technician Jobs in OhioIT Support Technician Jobs in Ohio: Frequently Asked Questions
Which companies in Ohio sponsor visas for IT support technicians?
Large healthcare systems, including Cleveland Clinic, OhioHealth, and Nationwide Children's Hospital, have filed Labor Condition Applications for IT support roles. Ohio State University and other public universities also sponsor IT staff through H-1B visa and other work visa categories. Major corporations headquartered or with significant operations in Columbus, Cincinnati, and Cleveland, such as Nationwide Insurance and Huntington Bancshares, are also known sponsors.
Which visa types are most common for IT support technician roles in Ohio?
The H-1B is the most commonly used visa for IT support technicians in Ohio, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Some positions at universities or nonprofits may qualify for cap-exempt H-1B filings. The TN visa is available for Canadian and Mexican nationals in qualifying IT roles. Each situation depends on the specific job duties and employer.
Which cities in Ohio have the most IT support technician sponsorship jobs?
Columbus is Ohio's largest tech employment hub and sees the highest volume of IT support sponsorship activity, driven by its concentration of financial services firms, insurance companies, and Ohio State University. Cleveland follows closely, anchored by its large healthcare institutions. Cincinnati also has a meaningful presence through its corporate and logistics sector. Smaller markets like Dayton have sponsors tied to defense contractors and regional healthcare networks.
How to find it support technician visa sponsorship jobs in Ohio?
Migrate Mate filters job listings specifically for visa sponsorship, making it straightforward to search IT support technician openings in Ohio without sifting through listings from employers unwilling to sponsor. You can filter by role and state to surface relevant opportunities across Columbus, Cleveland, and Cincinnati. Focusing on large healthcare systems, universities, and established corporations in your search will generally yield the strongest sponsorship prospects.
Are there any Ohio-specific factors that affect visa sponsorship for IT support technicians?
Ohio's concentration of large nonprofit healthcare systems and public universities creates a meaningful pool of cap-exempt H-1B sponsors, which can be advantageous since these employers are not subject to the annual H-1B lottery. The Department of Labor's prevailing wage requirements apply statewide, so employers must pay IT support technicians at or above the wage level for the specific metropolitan area where the role is based, whether Columbus, Cleveland, or elsewhere.
What is the prevailing wage for sponsored it support technician jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.