People Operations Manager Visa Sponsorship Jobs in Puerto Rico
People operations manager roles in Puerto Rico are concentrated in San Juan's growing tech and pharmaceutical sectors, with employers like AbbVie, Baxter, and Boston Scientific operating significant HR functions on the island. Federal contractors and biotech manufacturers are among the most active sponsors for international candidates in this field.
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Get Access To All JobsAnticipated End Date:
2026-05-23
Position Title:
Manager Associate Customer Care
Job Description:
Manager Associate Customer Care
Location:
This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. When reporting to the office, the location is on Carelon Global Solutions Puerto Rico building located on 654 Ave Munoz Rivera San Juan, Puerto Rico.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Schedule:
This position will work five days per week on 8-hour shifts. Candidate should have availability from Monday through Friday within the operational hours of 8:00 am - 8:00 pm. Additional hours, including weekends or holidays, may be required based on operational needs.
Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.
Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and precise answers to customer queries.
The Manager Associate Customer Care under general guidance and mentoring, provides oversight of a customer service unit.
How you will make an impact:
Primary duties may include, but are not limited to:
- May be responsible for establishing department policies and procedures.
- Audits to monitor efficiency and compliance with policies, prepares specialized reports, may be assigned to special project work consistent with the role and dictated by the needs of the business.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Minimum Requirements:
- Requires BA/BS degree and a minimum of 5 years in a progressively complex customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
- Fully Bilingual (English & Spanish). Must be able to write, read and speak both languages in a proficiency level.
- Experience in a supervisory role in a call center environment is highly preferred.
- Previous experience in the healthcare industry preferred.
Job Level:
Manager
Workshift:
1st Shift (United States of America)
Job Family:
CUS > Service Operations
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.
Anticipated End Date:
2026-05-23
Position Title:
Manager Associate Customer Care
Job Description:
Manager Associate Customer Care
Location:
This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. When reporting to the office, the location is on Carelon Global Solutions Puerto Rico building located on 654 Ave Munoz Rivera San Juan, Puerto Rico.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Schedule:
This position will work five days per week on 8-hour shifts. Candidate should have availability from Monday through Friday within the operational hours of 8:00 am - 8:00 pm. Additional hours, including weekends or holidays, may be required based on operational needs.
Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.
Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and precise answers to customer queries.
The Manager Associate Customer Care under general guidance and mentoring, provides oversight of a customer service unit.
How you will make an impact:
Primary duties may include, but are not limited to:
- May be responsible for establishing department policies and procedures.
- Audits to monitor efficiency and compliance with policies, prepares specialized reports, may be assigned to special project work consistent with the role and dictated by the needs of the business.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Minimum Requirements:
- Requires BA/BS degree and a minimum of 5 years in a progressively complex customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
- Fully Bilingual (English & Spanish). Must be able to write, read and speak both languages in a proficiency level.
- Experience in a supervisory role in a call center environment is highly preferred.
- Previous experience in the healthcare industry preferred.
Job Level:
Manager
Workshift:
1st Shift (United States of America)
Job Family:
CUS > Service Operations
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.
People Operations Manager Job Roles in Puerto Rico
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Search People Operations Manager Jobs in Puerto RicoPeople Operations Manager Jobs in Puerto Rico: Frequently Asked Questions
Which companies sponsor visas for people operations managers in Puerto Rico?
Pharmaceutical manufacturers with large Puerto Rico operations, including AbbVie, Johnson & Johnson, and Amgen, have sponsored people operations roles on the island. Federal contractors and hospitality groups operating in San Juan also appear in sponsorship records. Manufacturing and life sciences employers tend to have established HR infrastructure that supports international hiring more readily than smaller local businesses.
Which visa types are most common for people operations manager roles in Puerto Rico?
The H-1B visa is the most common visa category for people operations managers in Puerto Rico, given that the role typically requires a bachelor's degree in human resources, business administration, or a related field. Puerto Rico falls under U.S. jurisdiction, so the same federal visa rules apply as on the mainland. The L-1A is another pathway for managers transferring within a multinational company's internal operations.
Which cities in Puerto Rico have the most people operations manager sponsorship jobs?
San Juan and its metro area, including Guaynabo and Bayamon, concentrate the majority of people operations manager opportunities in Puerto Rico. These municipalities host the island's largest pharmaceutical plants, corporate headquarters, and financial services firms. Humacao and Manati also have life sciences facilities that maintain dedicated HR and people operations functions requiring managerial oversight.
How to find people operations manager visa sponsorship jobs in Puerto Rico?
Migrate Mate filters job listings specifically for roles that offer visa sponsorship, making it straightforward to search for people operations manager positions in Puerto Rico without sifting through listings that won't support international candidates. Focusing your search on pharmaceutical, biotech, and federal contracting employers in the San Juan metro area will surface the highest concentration of sponsoring organizations in this role category.
Are there any Puerto Rico-specific considerations for people operations managers seeking visa sponsorship?
Puerto Rico operates under the same federal H-1B prevailing wage and Labor Condition Application requirements as mainland states, but its labor market is classified separately for wage determinations by the Department of Labor. Employers must certify wages against Puerto Rico-specific prevailing wage levels. The island's concentration of pharmaceutical and life sciences multinationals means people operations managers often support bilingual workforces, and Spanish fluency is frequently listed as a preferred qualification.
What is the prevailing wage for sponsored people operations manager jobs in Puerto Rico?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.