Business Systems Analyst Visa Sponsorship Jobs in South Carolina

INTRODUCTION

DXC Technology (NYSE: DXC) helps global organizations run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments. Trusted by the world’s largest enterprises and public sector organizations, DXC delivers services across the Enterprise Technology Stack to drive performance, competitiveness, and exceptional customer experiences.

At DXC, we use the power of technology and process excellence to help customers modernize operations, reduce costs, and accelerate innovation across their IT and business ecosystems.

DXC Insurance Services enables insurers to optimize and transform highly complex middle- and back-office operations. By combining deep industry expertise, advanced technology, and best-in-class delivery models, we help our clients improve efficiency, strengthen financial and operational controls, and enhance the customer experience—while unlocking new, agile paths to growth.

ROLE AND RESPONSIBILITIES

As ServiceNow Business Analyst you will be responsible for analyzing business needs and translating them into functional requirements on the ServiceNow platform. This role partners closely with stakeholders and development teams to design solutions, optimize workflows, and ensure the platform aligns with the organization’s roadmap—supporting the delivery of Smart Apps and business value.

Requirements Gathering & Analysis

• Engage with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions (including CSM or FSO modules).
• Translate business needs into clear user stories, functional specifications, and acceptance criteria.
• Identify opportunities to improve processes through ServiceNow capabilities and automation.

Solution Design & Collaboration

• Work with developers and architects to design scalable ServiceNow solutions aligned with best practices.
• Contribute to the design of workflows, catalog items, forms, and user experiences from a functional perspective.
• Ensure alignment between business requirements and platform capabilities.

Process Optimization

• Analyze current business processes and recommend improvements using ServiceNow features such as Flow Designer, Playbooks, and automation tools.
• Support the design of end-to-end process flows and ensure efficient service delivery.

Integration & Data Understanding

• Collaborate with technical teams to define integration requirements with external systems (REST/SOAP APIs, Integration Hub).
• Support data mapping, migration, and validation efforts to ensure data quality and integrity.

Testing & Validation

• Develop test cases, support UAT (User Acceptance Testing), and validate that solutions meet business requirements.
• Assist in regression testing and ensure successful deployment of new features.

Stakeholder Communication & Support

• Act as the liaison between business users and technical teams.
• Provide functional support, gather feedback, and drive continuous improvement.

Documentation

• Create and maintain functional documentation, process flows, user guides, and training materials.
• Ensure documentation reflects configurations, workflows, and business processes.

BASIC QUALIFICATIONS

• ServiceNow Certified System Administrator (preferred or required depending on seniority).
• Experience working with ServiceNow, particularly in Customer Service Management (CSM) or Financial Services Operations (FSO).
• Strong understanding of business analysis methodologies (e.g., Agile, Scrum, or Waterfall).
• Experience writing user stories, process mapping, and conducting workshops.

PREFERRED QUALIFICATIONS

• Playbooks
• Flow Designer
• Now Assist / AI
• Platform Analytics
• Predictive Intelligence
• Service Portal
• Catalog Items

Key Skills (BA-Focused)

• Requirements elicitation & documentation
• Stakeholder management
• Process modeling (e.g., BPMN, flow diagrams)
• Analytical thinking and problem-solving
• Communication between technical and non-technical teams

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

Disability Accommodations

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.