Customer Success Manager Visa Sponsorship Jobs in South Carolina
Customer success manager roles in South Carolina are concentrated in Charlotte-adjacent markets like Rock Hill and Fort Mill, plus growing tech corridors in Columbia and Charleston. Companies such as Blackbaud, Benefitfocus, and Automated Trading Desk have established technology operations here, making sponsored CSM positions more accessible than in many similarly sized states.
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Get Access To All JobsINTRODUCTION
The Senior Engagement Consultant is a vital member of the Office of the CQO and reports to the Director of Patient Engagement. Under limited supervision, the Senior Engagement Consultant provides client facing, consultative services to MUSC Health executive leaders and teams and serves as their lead liaison to all functions of care team engagement and patient/family engagement across the Health System. This leader is responsible for partnering with leaders across the health system and its divisions to identify, support, and enhance engagement improvement initiatives. This role is responsible for developing innovative solutions, best practices, education, and communication to optimize the engagement performance of their assigned operational leaders/business units. This role provides guidance and support in the development of patient- and family-centered Enterprise strategies and goals. The Senior Engagement Consultant provides supervision to junior consulting team members as well as supports the management of external consulting engagements and vendor relationships/contracts.
ENTITY
Medical University Hospital Authority (MUHA)
WORKER TYPE
Employee
WORKER SUB-TYPE
Regular
COST CENTER
CC002345 SYS - Patient Experience
PAY RATE TYPE
Salary
PAY GRADE
Health-31
SCHEDULED WEEKLY HOURS
40
WORK SHIFT
JOB DESCRIPTION
Manager, Care Experience and Operations – Medical Practice
The Manager of Care Experience and Operations is responsible for assisting in investigating and operationalizing new initiatives to ensure MUSC Health achieves market differentiation for how patients and customers experience care.
Your work will directly support the enhancement of future care experiences so that patients and customers experience care that is frictionless, timely, connected, compassionate, and value driven. You will identify “pain points” throughout the continuum of care, design and lead transformational improvement. You will use current voice of customer methods and other qualitative and quantitative research methods to uncover market trends, patient preferences and growth opportunities, while ensuring alignment across all MUSC Health touch points.
You will collaborate closely with cross-functional teams to support the adoption of relationship-centered solutions across digital and physical platforms. This role requires a deep understanding of how to deliver high-quality, safe care across the entire care continuum.
Reporting Structure
This individual will report to the Chief Experience Officer for MUSC Health. This individual will also collaborate closely with other leaders at the enterprise level.
Responsibilities
-
You will function as one of MUSC Health’s care experience experts by leveraging your experience and understanding of the multiple patient touch points to facilitate the development and implementation of evidence-based healthcare practices that consistently exceed the expectations of patients and customers.
-
Implement and manage enhancements to how MUSC Health delivers care across the care continuum through leading assigned key touchpoint projects within medical practice care sites that allows personalization.
-
Through a data-driven and scientific approach, you will support the implementation of evaluation processes established by senior leadership, to identify and monitor key performance indicators and relevant outcomes across the care continuum (patient/customer journey) to help achieve MUSC’s aspiration goals.
-
With a keen focus on medical practice, you will work to enhance current care experiences, and design, and adopt innovative concepts to enhance the experience for all.
-
Utilize standard project management methods and tools to ensure transformational experience changes are achieved on time and on budget.
-
Use data visualization methods to illustrate voice of the customer/patient to enhance current care journeys and identify opportunities to create new offerings that will enable MUSC Health to achieve our ambition.
-
Contribute to building linkages between experience data, operational metrics, and care team member engagement metrics to support the adoption of efficient, effective, and value-driven improvement strategies that ultimately lead to better outcomes.
-
Promote systemwide adoption and utilization of Relation-Centered Communication (RCC) techniques.
-
Approximately 75% of this role will be devoted to leading, partnering, and coaching clinical leaders and staff to enhance or create workflows that promote “systemness” resulting in an elevated care experience for all, regardless of location.
-
Travel across the enterprise will be required. Most travel will consist of “day trips,” but all travel should not exceed 25%.
MINIMAL QUALIFICATIONS
-
Healthcare Experience
-
Understanding of regulatory requirements for clinical care
-
EPIC tools, documentation, and Clinical workflow experience
-
Experience with Press Ganey or similar tools
-
Project Management Experience
-
MBA (preferred) or similar master level education with a business concentration
-
Data visualization tools like Tableau, Qualtrics, PowerBi (preferred), etc.
OPTIONAL ADDITIONAL EXPERIENCE
- User Experience (UX), human-centered design, and journey mapping experience
ADDITIONAL JOB DESCRIPTION
Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
LOCATION
Charleston, South Carolina
JOB TYPE
Full Time
INTRODUCTION
The Senior Engagement Consultant is a vital member of the Office of the CQO and reports to the Director of Patient Engagement. Under limited supervision, the Senior Engagement Consultant provides client facing, consultative services to MUSC Health executive leaders and teams and serves as their lead liaison to all functions of care team engagement and patient/family engagement across the Health System. This leader is responsible for partnering with leaders across the health system and its divisions to identify, support, and enhance engagement improvement initiatives. This role is responsible for developing innovative solutions, best practices, education, and communication to optimize the engagement performance of their assigned operational leaders/business units. This role provides guidance and support in the development of patient- and family-centered Enterprise strategies and goals. The Senior Engagement Consultant provides supervision to junior consulting team members as well as supports the management of external consulting engagements and vendor relationships/contracts.
ENTITY
Medical University Hospital Authority (MUHA)
WORKER TYPE
Employee
WORKER SUB-TYPE
Regular
COST CENTER
CC002345 SYS - Patient Experience
PAY RATE TYPE
Salary
PAY GRADE
Health-31
SCHEDULED WEEKLY HOURS
40
WORK SHIFT
JOB DESCRIPTION
Manager, Care Experience and Operations – Medical Practice
The Manager of Care Experience and Operations is responsible for assisting in investigating and operationalizing new initiatives to ensure MUSC Health achieves market differentiation for how patients and customers experience care.
Your work will directly support the enhancement of future care experiences so that patients and customers experience care that is frictionless, timely, connected, compassionate, and value driven. You will identify “pain points” throughout the continuum of care, design and lead transformational improvement. You will use current voice of customer methods and other qualitative and quantitative research methods to uncover market trends, patient preferences and growth opportunities, while ensuring alignment across all MUSC Health touch points.
You will collaborate closely with cross-functional teams to support the adoption of relationship-centered solutions across digital and physical platforms. This role requires a deep understanding of how to deliver high-quality, safe care across the entire care continuum.
Reporting Structure
This individual will report to the Chief Experience Officer for MUSC Health. This individual will also collaborate closely with other leaders at the enterprise level.
Responsibilities
-
You will function as one of MUSC Health’s care experience experts by leveraging your experience and understanding of the multiple patient touch points to facilitate the development and implementation of evidence-based healthcare practices that consistently exceed the expectations of patients and customers.
-
Implement and manage enhancements to how MUSC Health delivers care across the care continuum through leading assigned key touchpoint projects within medical practice care sites that allows personalization.
-
Through a data-driven and scientific approach, you will support the implementation of evaluation processes established by senior leadership, to identify and monitor key performance indicators and relevant outcomes across the care continuum (patient/customer journey) to help achieve MUSC’s aspiration goals.
-
With a keen focus on medical practice, you will work to enhance current care experiences, and design, and adopt innovative concepts to enhance the experience for all.
-
Utilize standard project management methods and tools to ensure transformational experience changes are achieved on time and on budget.
-
Use data visualization methods to illustrate voice of the customer/patient to enhance current care journeys and identify opportunities to create new offerings that will enable MUSC Health to achieve our ambition.
-
Contribute to building linkages between experience data, operational metrics, and care team member engagement metrics to support the adoption of efficient, effective, and value-driven improvement strategies that ultimately lead to better outcomes.
-
Promote systemwide adoption and utilization of Relation-Centered Communication (RCC) techniques.
-
Approximately 75% of this role will be devoted to leading, partnering, and coaching clinical leaders and staff to enhance or create workflows that promote “systemness” resulting in an elevated care experience for all, regardless of location.
-
Travel across the enterprise will be required. Most travel will consist of “day trips,” but all travel should not exceed 25%.
MINIMAL QUALIFICATIONS
-
Healthcare Experience
-
Understanding of regulatory requirements for clinical care
-
EPIC tools, documentation, and Clinical workflow experience
-
Experience with Press Ganey or similar tools
-
Project Management Experience
-
MBA (preferred) or similar master level education with a business concentration
-
Data visualization tools like Tableau, Qualtrics, PowerBi (preferred), etc.
OPTIONAL ADDITIONAL EXPERIENCE
- User Experience (UX), human-centered design, and journey mapping experience
ADDITIONAL JOB DESCRIPTION
Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
LOCATION
Charleston, South Carolina
JOB TYPE
Full Time
Customer Success Manager Job Roles in South Carolina
See all 46+ Customer Success Manager Jobs in South Carolina
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Search Customer Success Manager Jobs in South CarolinaCustomer Success Manager Jobs in South Carolina: Frequently Asked Questions
Which companies sponsor visas for customer success managers in South Carolina?
Blackbaud, headquartered in Charleston, and Benefitfocus, also based in Charleston, are among the most active technology employers in South Carolina with documented H-1B visa sponsorship histories. Larger enterprises with operations in the Columbia and Greenville areas, including major healthcare systems and financial services firms, have also sponsored customer success roles where the position qualifies as a specialty occupation under USCIS guidelines.
Which visa types are most common for customer success manager roles in South Carolina?
The H-1B is the most common visa category for customer success managers in South Carolina, provided the role requires a bachelor's degree or higher in a specific field such as business, computer science, or a related discipline. Candidates from Australia may pursue the E-3 visa. Those with extraordinary ability in customer success or SaaS leadership sometimes qualify for the O-1A. TN visa status is available to Canadian and Mexican nationals in qualifying management categories.
Which cities in South Carolina have the most customer success manager sponsorship jobs?
Charleston leads the state for sponsored customer success manager positions, driven by its growing technology and financial technology sector, including companies like Blackbaud and Benefitfocus. Columbia, as the state capital with a concentration of healthcare IT and government contractors, is the second strongest market. Fort Mill and Rock Hill benefit from proximity to Charlotte and attract employers with regional offices seeking customer-facing technical talent.
How to find customer success manager visa sponsorship jobs in South Carolina?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, so you can search customer success manager roles in South Carolina without manually screening each employer. Because sponsorship willingness varies significantly by company size and industry in this state, using Migrate Mate to narrow results to confirmed sponsoring employers saves considerable time, especially for candidates on H-1B, E-3 visa, or OPT who need an offer quickly.
Are there state-specific considerations for customer success managers seeking visa sponsorship in South Carolina?
South Carolina does not have a state income tax framework that uniquely affects sponsorship economics, but employers filing Labor Condition Applications must pay the prevailing wage for the specific location, which differs between Charleston, Columbia, and smaller metro areas. The state's university pipeline, particularly from the University of South Carolina and Clemson University, means many technology employers are already familiar with OPT and H-1B processes for STEM-adjacent roles including customer success positions.
What is the prevailing wage for sponsored customer success manager jobs in South Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.