Customer Success Operations Visa Sponsorship Jobs in South Carolina
South Carolina's growing tech and fintech sectors, anchored by companies like Blackbaud in Charleston and a expanding base of SaaS firms across the Upstate region, create real demand for customer success operations professionals. Columbia and Greenville are emerging hubs for these roles, with employers in healthcare technology and financial services actively hiring internationally.
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Customer Success Operations & Insights Lead
Job Description Summary
The Customer Success Operations & Insights Lead owns Gainsight administration, Smartsheet solution design and reporting, and the creation of executive-level client summary narratives. This role enables proactive customer health management, streamlined workflows, and board-ready insights that drive retention, expansion, and a world-class client experience.
Key Responsibilities
Gainsight Administration 35% of time
- Serve as platform owner for Gainsight (CS + PX where applicable): user management, permissions, data governance, and integrations (CRM, support, billing).
- Design and maintain health scores, playbooks, journeys, CTAs, Success Plans, and automated outreaches.
- Build and optimize dashboards for CSMs, leadership, and cross-functional partners; manage data quality SLAs.
- Partner with Client Success Leadership, SalesForce Support, and Client Services to align product telemetry, usage data, and customer feedback into Gainsight objects.
- Own release management: sandbox testing, documentation, enablement, and change communications.
Smartsheet Solution Design & Reporting 20% of time
- Architect Smartsheet workspaces, sheets, and Control Center blueprints for scalable project/portfolio management.
- Develop automated workflows: forms, update requests, reminders, alerts, and approvals.
- Create portfolio rollups, executive dashboards, and cross-sheet reporting; establish naming conventions and metadata standards.
- Integrate Smartsheet with source systems (CRM, data warehouse, ticketing) via Data Shuttle/Connectors; maintain refresh cadences.
- Document templates and operating guides; train users and manage permissions.
- Project Manage Action Plans as needed.
Executive-Level Client Summary & Insights 45% of Time
- Produce detailed, concise, executive-ready client reports distilling client perception, voice of the client, risk, sentiment, and relationship engagement.
- These summaries are full written reports derived from client interview transcripts, requiring synthesis of qualitative insights into clear, actionable narratives tailored for executive audiences. Client Success leadership will partner for report details to be written.
- Develop quarterly/board-report packs with trend analyses, cohort views, benchmarks, and narrative themes. Quarterly report details will
- Create standardized storyframes: Objectives → Actions → Results → Next Best Actions; tailor to executive audience.
- Establish publication cadences (monthly/quarterly) and a review workflow with CSMs, Sales, and Product.
- Maintain a library of client case studies and referenceable outcomes; manage version control.
Cross-Functional Enablement & Governance
- Define operating standards for data quality, tagging, health score inputs, and playbook compliance.
- Run office hours, training, and enablement for CSMs and leaders; maintain knowledge base content.
- Partner with Finance and RevOps to align definitions of ARR, churn, risk categories, and expansion metrics.
- Manage intake and prioritization of enhancements; maintain a transparent roadmap and backlog.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $131,750.00 - $155,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
Job Title
Customer Success Operations & Insights Lead
Job Description Summary
The Customer Success Operations & Insights Lead owns Gainsight administration, Smartsheet solution design and reporting, and the creation of executive-level client summary narratives. This role enables proactive customer health management, streamlined workflows, and board-ready insights that drive retention, expansion, and a world-class client experience.
Key Responsibilities
Gainsight Administration 35% of time
- Serve as platform owner for Gainsight (CS + PX where applicable): user management, permissions, data governance, and integrations (CRM, support, billing).
- Design and maintain health scores, playbooks, journeys, CTAs, Success Plans, and automated outreaches.
- Build and optimize dashboards for CSMs, leadership, and cross-functional partners; manage data quality SLAs.
- Partner with Client Success Leadership, SalesForce Support, and Client Services to align product telemetry, usage data, and customer feedback into Gainsight objects.
- Own release management: sandbox testing, documentation, enablement, and change communications.
Smartsheet Solution Design & Reporting 20% of time
- Architect Smartsheet workspaces, sheets, and Control Center blueprints for scalable project/portfolio management.
- Develop automated workflows: forms, update requests, reminders, alerts, and approvals.
- Create portfolio rollups, executive dashboards, and cross-sheet reporting; establish naming conventions and metadata standards.
- Integrate Smartsheet with source systems (CRM, data warehouse, ticketing) via Data Shuttle/Connectors; maintain refresh cadences.
- Document templates and operating guides; train users and manage permissions.
- Project Manage Action Plans as needed.
Executive-Level Client Summary & Insights 45% of Time
- Produce detailed, concise, executive-ready client reports distilling client perception, voice of the client, risk, sentiment, and relationship engagement.
- These summaries are full written reports derived from client interview transcripts, requiring synthesis of qualitative insights into clear, actionable narratives tailored for executive audiences. Client Success leadership will partner for report details to be written.
- Develop quarterly/board-report packs with trend analyses, cohort views, benchmarks, and narrative themes. Quarterly report details will
- Create standardized storyframes: Objectives → Actions → Results → Next Best Actions; tailor to executive audience.
- Establish publication cadences (monthly/quarterly) and a review workflow with CSMs, Sales, and Product.
- Maintain a library of client case studies and referenceable outcomes; manage version control.
Cross-Functional Enablement & Governance
- Define operating standards for data quality, tagging, health score inputs, and playbook compliance.
- Run office hours, training, and enablement for CSMs and leaders; maintain knowledge base content.
- Partner with Finance and RevOps to align definitions of ARR, churn, risk categories, and expansion metrics.
- Manage intake and prioritization of enhancements; maintain a transparent roadmap and backlog.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $131,750.00 - $155,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
Customer Success Operations Job Roles in South Carolina
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Search Customer Success Operations Jobs in South CarolinaCustomer Success Operations Jobs in South Carolina: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in South Carolina?
Blackbaud, headquartered in Charleston, is one of South Carolina's most prominent technology employers and has a track record of sponsoring H-1B visas for operations and customer-facing tech roles. SaaS companies in Greenville and Columbia also sponsor, particularly those with enterprise client bases requiring dedicated customer success operations functions. Larger regional employers in healthcare IT and fintech are the most consistent sponsors.
Which visa types are most common for customer success operations roles in South Carolina?
The H-1B visa is the most common sponsorship pathway for customer success operations professionals in South Carolina, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a related field such as business, information systems, or computer science. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals may be eligible under the TN visa category for certain qualifying roles.
Which cities in South Carolina have the most customer success operations sponsorship jobs?
Charleston leads South Carolina for customer success operations hiring, driven largely by Blackbaud and a cluster of SaaS and nonprofit technology companies. Greenville follows, supported by a growing Upstate tech corridor with enterprise software and healthcare IT firms. Columbia, as the state capital, houses government technology contractors and health system operators that occasionally hire for customer success operations positions with visa sponsorship.
How to find customer success operations visa sponsorship jobs in South Carolina?
Migrate Mate is built specifically for international job seekers and filters customer success operations roles by state, including South Carolina, showing only positions where employers have a verified history of visa sponsorship. Rather than sorting through general job listings, Migrate Mate lets you focus on Charleston, Greenville, and Columbia employers who have filed H-1B petitions for operations and customer success roles before.
Are there any state-specific considerations for customer success operations visa sponsorship in South Carolina?
South Carolina does not have a state income tax on wages in the same graduated structure as many Northeastern states, which affects overall compensation comparisons but not the visa sponsorship process itself. Employers sponsoring H-1B workers must pay the Department of Labor prevailing wage for the specific role and location, meaning the wage benchmark for a customer success operations role in Charleston will differ from that in Greenville based on local wage surveys.
What is the prevailing wage for sponsored customer success operations jobs in South Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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