Customer Success Operations Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for customer success operations professionals, with major employers concentrated in Boston's thriving SaaS and life sciences sectors. Companies like HubSpot, Salesforce, and Veeva Systems regularly hire for these roles. The Greater Boston area, including Cambridge and Waltham, anchors most sponsorship activity in this field.
Find Customer Success Operations JobsOverview
Showing 5 of 49+ Customer Success Operations Jobs in Massachusetts with Visa Sponsorship
See all 49+ Customer Success Operations Jobs in Massachusetts with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Operations Jobs in Massachusetts with Visa Sponsorship.
Get Access To All JobsINTRODUCTION
Are you our “TYPE”? Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe?
ROLE AND RESPONSIBILITIES
We are looking for a driven and customer-centric Sr. Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle.
What you’ll do:
- Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders.
- Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days.
- Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption.
- Utilize automation tools and standardized playbooks to streamline onboarding steps and communications, tracking and reporting on progress and defined metrics.
- Serve as the customer advocate—collect feedback, analyze usage patterns, identify friction points, and share insights with Product and Support teams to drive product utilization and customer ROI.
- Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans.
- Participate in renewal preparation for your book of business and support expansion conversations.
- Partner with Sales to influence expansion and renewal outcomes.
BASIC QUALIFICATIONS
What we’re looking for:
- 5+ years of experience in Customer Success, onboarding, support, or operations in a SaaS environment.
- Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role.
- Strong written and verbal communication skills, including customer presentations or training delivery.
- Proficiency with CRM systems, automation tools, and (ideally) customer success platforms.
- Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously.
- Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios.
- Ability to follow and improve standardized processes while maintaining a customer-first mindset.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales.
- A creative, innovative, and global working environment in the creative and software technology industry.
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions).
- Professional onboarding program, including robust targeted training for Sales function.
- Development and advancement opportunities (high internal mobility across organization).
- Retirement planning options to save for your future, and so much more!
COMPENSATION
The US pay range for this position is $100,000.00-$130,000.00 annual base salary for external candidates with the appropriate level of experience. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience. The job application window for this role is 30 days from the posting date.
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#LI-DNI
INTRODUCTION
Are you our “TYPE”? Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe?
ROLE AND RESPONSIBILITIES
We are looking for a driven and customer-centric Sr. Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle.
What you’ll do:
- Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders.
- Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days.
- Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption.
- Utilize automation tools and standardized playbooks to streamline onboarding steps and communications, tracking and reporting on progress and defined metrics.
- Serve as the customer advocate—collect feedback, analyze usage patterns, identify friction points, and share insights with Product and Support teams to drive product utilization and customer ROI.
- Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans.
- Participate in renewal preparation for your book of business and support expansion conversations.
- Partner with Sales to influence expansion and renewal outcomes.
BASIC QUALIFICATIONS
What we’re looking for:
- 5+ years of experience in Customer Success, onboarding, support, or operations in a SaaS environment.
- Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role.
- Strong written and verbal communication skills, including customer presentations or training delivery.
- Proficiency with CRM systems, automation tools, and (ideally) customer success platforms.
- Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously.
- Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios.
- Ability to follow and improve standardized processes while maintaining a customer-first mindset.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales.
- A creative, innovative, and global working environment in the creative and software technology industry.
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions).
- Professional onboarding program, including robust targeted training for Sales function.
- Development and advancement opportunities (high internal mobility across organization).
- Retirement planning options to save for your future, and so much more!
COMPENSATION
The US pay range for this position is $100,000.00-$130,000.00 annual base salary for external candidates with the appropriate level of experience. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience. The job application window for this role is 30 days from the posting date.
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#LI-DNI
Customer Success Operations Job Roles in Massachusetts
See all 49+ Customer Success Operations Jobs in Massachusetts
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Success Operations Jobs in MassachusettsCustomer Success Operations Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in Massachusetts?
Boston-area technology companies are the most consistent sponsors for customer success operations roles in Massachusetts. HubSpot, Salesforce, Veeva Systems, Drift, and Klaviyo have all filed Labor Condition Applications for operations and customer success positions. Life sciences software firms in the Waltham and Cambridge corridors also hire regularly for these roles and have established visa sponsorship programs.
Which visa types are most common for customer success operations roles in Massachusetts?
The H-1B visa is the most common visa category for customer success operations professionals in Massachusetts, particularly for roles requiring a degree in business, information systems, or a related field. Candidates from Australia may qualify for the E-3 visa, and Canadian or Mexican nationals may be eligible for TN visa status under the USMCA. L-1B visas are also used when candidates transfer from an overseas office of a U.S. employer.
Which cities in Massachusetts have the most customer success operations sponsorship jobs?
Boston and Cambridge account for the largest concentration of customer success operations sponsorship jobs in Massachusetts, driven by dense clusters of SaaS, fintech, and life sciences companies. Waltham and Burlington are secondary hubs, home to established technology firms that frequently hire for operations-focused customer success roles. Smaller markets like Worcester occasionally have openings but sponsor at much lower volume.
How to find customer success operations visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship status, making it straightforward to find customer success operations roles in Massachusetts where employers are actively willing to sponsor. Rather than sorting through general postings, you can focus directly on companies that have a sponsorship track record in this field. Filtering by Massachusetts on Migrate Mate surfaces relevant openings in Boston, Cambridge, Waltham, and surrounding tech hubs.
Are there any Massachusetts-specific considerations for customer success operations visa sponsorship?
Massachusetts employers sponsoring H-1B workers must pay the Department of Labor's prevailing wage for the specific occupation and geographic area. For customer success operations roles, OFLC wage determinations reference the Boston-Cambridge-Nashua metropolitan area, which tends to reflect higher prevailing wages than national averages. Massachusetts also has a strong university pipeline through schools like MIT, Northeastern, and Boston University, meaning employers in this market are generally familiar with sponsoring international candidates.
What is the prevailing wage for sponsored customer success operations jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.