Customer Success Operations Visa Sponsorship Jobs in North Carolina
North Carolina's customer success operations roles are concentrated in the Research Triangle, Charlotte, and Raleigh-Durham tech corridor, where companies like Red Hat, Bandwidth, and Pendo have established regional headquarters. The state's growing SaaS and fintech sectors create steady demand for international candidates, with several mid-size and enterprise employers actively filing H-1B visa sponsorships for operations-focused roles.
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Classification Information
Position Classification Title Assistant Professor/Academic Coach
FLSA Exempt
Position Class (Extract From Banner or PA) 80090
EPA Position Type
JCAT 202000
Position Overview
Primary Purpose of the Position
The Nursing BSN Academic Success Coach provides specialized academic coaching, examination preparation, curricular tutoring support, and holistic student success services for undergraduate nursing students within the School of Health Sciences at Winston-Salem State University. The position is designed for an experienced Registered Nurse (RN) and nursing educator with extensive knowledge of undergraduate nursing curricula, student learning needs, examination preparation, and evidence-based strategies for improving student academic performance and licensure readiness. The Coach will lead the development, implementation, and ongoing evaluation of a comprehensive WSSU Nursing Student Tutorial Program that provides structured academic support, peer tutoring, faculty-guided remediation, and individualized learning strategies throughout the BSN curriculum. Working collaboratively with Nursing faculty, the Undergraduate Nursing Program Chair, and the SOHS Student Success Team, and the Dean, SOHS, the Coach will identify students requiring additional academic support, develop targeted interventions, promote student wellness, and strengthen student retention, progression, and graduation.
Position Information
Working Position Title Assistant Professor (Non-Tenure)/Academic Success Coach
Building and Room No.
FL Atkins
Room 205
Appointment Type Permanent Full-Time
If Time Limited. No
Appointment Length. 12 Months
Position Number 001815
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies No
Normal Work Schedule
Monday-Friday 8am – 5pm, a few weekends as requested by Dean, SOHS
Department Required Skills
Knowledge, Skills, and Abilities
- Advanced understanding of undergraduate nursing education and examination preparation.
- Ability to design effective academic tutoring and remediation strategies.
- Strong knowledge of nursing clinical judgment and competency-based education.
- Ability to establish supportive, professional relationships with nursing students.
- Strong analytical skills to identify academic performance trends and evaluate intervention outcomes.
- Ability to develop structured academic success programs and coordinate peer tutoring initiatives.
- Knowledge of holistic student support strategies and appropriate campus referral resources.
- Commitment to student success, nursing excellence, professional development, and the mission of Winston-Salem State University.
Preferred Years Experience, Skills, Training, Education
Minimum Required Qualifications
- Earned Master of Science in Nursing (MSN) degree from an accredited institution.
- Current, unrestricted Registered Nurse (RN) license in North Carolina or eligibility for North Carolina licensure.
- More than three (3) years of experience serving as nursing faculty in an accredited nursing education program.
- Demonstrated experience teaching undergraduate nursing students.
- Experience providing academic remediation, student mentoring, tutoring, or individualized academic support.
- Strong communication, organizational, instructional, and interpersonal skills.
- Ability to interpret student academic performance data and implement targeted academic interventions.
- Demonstrated success improving nursing student academic performance, progression, or examination readiness.
- Experience developing or managing structured tutoring, peer mentoring, or academic remediation programs.
- Familiarity with clinical judgment principles and nursing education assessment platforms.
- Experience supporting students from diverse educational and socioeconomic backgrounds.
- Certification as a nurse educator, such as Certified Nurse Educator (CNE), is preferred.
- Experience with student success data analysis, program evaluation, and academic intervention planning.
Preferred Qualifications
- Doctoral degree in Nursing, Nursing Education, or a related health sciences discipline.
Required License or Certification
Current unrestricted license as a registered nurse in North Carolina is required (or ability to obtain licensure).
Valid US Driver's License Yes
Commercial Driver's License Required No
Physical Required No
List any other medical/drug tests required
Primary Responsibilities and Duties
Operations – 30%
Nursing Student Tutorial Program Development and Oversight
- Design, launch, and oversee a structured new WSSU Nursing Student Tutorial Program serving undergraduate nursing students.
- Develop a semester-based tutoring schedule aligned with high-risk nursing courses, major examinations, and identified student learning needs.
- Establish a peer tutoring model utilizing academically qualified nursing students, with appropriate faculty oversight.
- Develop criteria for selecting, training, and evaluating nursing student peer tutors.
- Collaborate with nursing faculty to identify course-specific tutoring priorities and high-risk content areas.
- Coordinate individual tutoring, small-group sessions, structured review workshops, and academic skills development activities.
- Establish procedures for student referrals, tutoring appointments, attendance tracking, and follow-up.
- Develop standardized tutoring resources, including study guides, concept review tools, practice questions, and clinical reasoning exercises.
- Evaluate tutoring participation, student satisfaction, academic performance, and overall program effectiveness.
Student Success Monitoring and Academic Intervention
- Collaborate with nursing faculty to identify students at academic risk through examination performance, course grades, progression trends, and other available indicators.
- Establish a proactive student outreach and referral process for students requiring additional academic support.
- Develop individualized academic success plans with measurable goals and scheduled follow-up appointments.
- Maintain confidential records of student coaching sessions, tutoring participation, referrals, and academic progress.
- Monitor patterns of academic difficulty and recommend program-wide student success interventions.
- Provide semester reports to the Undergraduate Nursing Program Chair and Assistant Dean of Student Success summarizing student engagement, academic concerns, interventions, and outcomes.
Teaching – 60%
RN Excellence and Licensure Readiness
- Lead the development and implementation of a comprehensive examination preparation strategy integrated throughout the undergraduate nursing curriculum.
- Collaborate with nursing faculty to reinforce clinical judgment, critical thinking, prioritization, delegation, and safe patient care decision-making.
- Provide structured question sessions and test-taking strategy workshops.
- Develop individualized examination preparation plans for graduating students based on readiness assessments and identified learning needs.
- Coordinate targeted remediation for students demonstrating difficulty with examinations or clinical judgment concepts.
- Collaborate with faculty and program leadership to evaluate student readiness assessment trends and identify areas requiring additional academic reinforcement.
- Provide structured follow-up and additional coaching resources for graduates.
- Support implementation and evaluation of resources to support academic success and licensure readiness.
- Course instruction of no more than 3 credits per semester.
Curricular Tutoring and Academic Coaching
- Provide individualized and small-group tutoring in foundational and advanced nursing content areas.
- Collaborate with course faculty to develop targeted academic support strategies for courses with high withdrawal, failure, or repeat rates.
- Teach evidence-based study strategies, time management, active learning techniques, and effective examination preparation methods.
- Provide coaching on clinical reasoning, concept mapping, case-based learning, medication calculations, and application of nursing knowledge.
- Conduct examination review and remediation sessions in coordination with course faculty.
- Support students transitioning into upper-division nursing coursework through academic readiness workshops.
- Develop structured academic success workshops before major examinations and during critical progression points.
- Evaluate the effectiveness of tutoring and remediation strategies using student performance data.
Service – 10%
Holistic Student Wellness and Professional Development
- Provide individualized student coaching that addresses academic motivation, resilience, professional confidence, and successful adjustment to nursing education.
- Assist students in identifying personal and academic barriers that may affect their educational success.
- Connect students with appropriate university resources, including counseling, academic support, financial assistance, accessibility services, and other student support programs.
- Develop workshops focused on stress management, academic resilience, healthy study habits, professional identity, and preparation for clinical practice.
- Collaborate with the SOHS Student Success Team to coordinate student support and referral services.
- Support student engagement activities that promote belonging, peer support, and professional development.
- Maintain appropriate professional boundaries and refer students requiring specialized mental health, medical, or financial services to qualified university personnel.
School and University Collaboration
- Participate in undergraduate nursing faculty meetings, student success committees, and academic progression initiatives.
- Collaborate with the Undergraduate Nursing Program Chair and faculty on strategies to improve retention, graduation, and student examination performance.
- Support student orientation, nursing academic success events, and licensure preparation workshops.
- Participate in professional development related to nursing education, academic coaching, and student success.
- Contribute to continuous quality improvement activities and accreditation-related student outcome reporting.
Posting Details
Internal Posting Only No
Position Type Faculty
Time Limited Position No
Appointment Length
12 Months
Salary Commensurate upon Education and Experience
Open Date 10/20/2026
Close Date 11/03/2026
Open Until Filled No
Special Instructions Summary
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position. If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Details
Classification Information
Position Classification Title Assistant Professor/Academic Coach
FLSA Exempt
Position Class (Extract From Banner or PA) 80090
EPA Position Type
JCAT 202000
Position Overview
Primary Purpose of the Position
The Nursing BSN Academic Success Coach provides specialized academic coaching, examination preparation, curricular tutoring support, and holistic student success services for undergraduate nursing students within the School of Health Sciences at Winston-Salem State University. The position is designed for an experienced Registered Nurse (RN) and nursing educator with extensive knowledge of undergraduate nursing curricula, student learning needs, examination preparation, and evidence-based strategies for improving student academic performance and licensure readiness. The Coach will lead the development, implementation, and ongoing evaluation of a comprehensive WSSU Nursing Student Tutorial Program that provides structured academic support, peer tutoring, faculty-guided remediation, and individualized learning strategies throughout the BSN curriculum. Working collaboratively with Nursing faculty, the Undergraduate Nursing Program Chair, and the SOHS Student Success Team, and the Dean, SOHS, the Coach will identify students requiring additional academic support, develop targeted interventions, promote student wellness, and strengthen student retention, progression, and graduation.
Position Information
Working Position Title Assistant Professor (Non-Tenure)/Academic Success Coach
Building and Room No.
FL Atkins
Room 205
Appointment Type Permanent Full-Time
If Time Limited. No
Appointment Length. 12 Months
Position Number 001815
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies No
Normal Work Schedule
Monday-Friday 8am – 5pm, a few weekends as requested by Dean, SOHS
Department Required Skills
Knowledge, Skills, and Abilities
- Advanced understanding of undergraduate nursing education and examination preparation.
- Ability to design effective academic tutoring and remediation strategies.
- Strong knowledge of nursing clinical judgment and competency-based education.
- Ability to establish supportive, professional relationships with nursing students.
- Strong analytical skills to identify academic performance trends and evaluate intervention outcomes.
- Ability to develop structured academic success programs and coordinate peer tutoring initiatives.
- Knowledge of holistic student support strategies and appropriate campus referral resources.
- Commitment to student success, nursing excellence, professional development, and the mission of Winston-Salem State University.
Preferred Years Experience, Skills, Training, Education
Minimum Required Qualifications
- Earned Master of Science in Nursing (MSN) degree from an accredited institution.
- Current, unrestricted Registered Nurse (RN) license in North Carolina or eligibility for North Carolina licensure.
- More than three (3) years of experience serving as nursing faculty in an accredited nursing education program.
- Demonstrated experience teaching undergraduate nursing students.
- Experience providing academic remediation, student mentoring, tutoring, or individualized academic support.
- Strong communication, organizational, instructional, and interpersonal skills.
- Ability to interpret student academic performance data and implement targeted academic interventions.
- Demonstrated success improving nursing student academic performance, progression, or examination readiness.
- Experience developing or managing structured tutoring, peer mentoring, or academic remediation programs.
- Familiarity with clinical judgment principles and nursing education assessment platforms.
- Experience supporting students from diverse educational and socioeconomic backgrounds.
- Certification as a nurse educator, such as Certified Nurse Educator (CNE), is preferred.
- Experience with student success data analysis, program evaluation, and academic intervention planning.
Preferred Qualifications
- Doctoral degree in Nursing, Nursing Education, or a related health sciences discipline.
Required License or Certification
Current unrestricted license as a registered nurse in North Carolina is required (or ability to obtain licensure).
Valid US Driver's License Yes
Commercial Driver's License Required No
Physical Required No
List any other medical/drug tests required
Primary Responsibilities and Duties
Operations – 30%
Nursing Student Tutorial Program Development and Oversight
- Design, launch, and oversee a structured new WSSU Nursing Student Tutorial Program serving undergraduate nursing students.
- Develop a semester-based tutoring schedule aligned with high-risk nursing courses, major examinations, and identified student learning needs.
- Establish a peer tutoring model utilizing academically qualified nursing students, with appropriate faculty oversight.
- Develop criteria for selecting, training, and evaluating nursing student peer tutors.
- Collaborate with nursing faculty to identify course-specific tutoring priorities and high-risk content areas.
- Coordinate individual tutoring, small-group sessions, structured review workshops, and academic skills development activities.
- Establish procedures for student referrals, tutoring appointments, attendance tracking, and follow-up.
- Develop standardized tutoring resources, including study guides, concept review tools, practice questions, and clinical reasoning exercises.
- Evaluate tutoring participation, student satisfaction, academic performance, and overall program effectiveness.
Student Success Monitoring and Academic Intervention
- Collaborate with nursing faculty to identify students at academic risk through examination performance, course grades, progression trends, and other available indicators.
- Establish a proactive student outreach and referral process for students requiring additional academic support.
- Develop individualized academic success plans with measurable goals and scheduled follow-up appointments.
- Maintain confidential records of student coaching sessions, tutoring participation, referrals, and academic progress.
- Monitor patterns of academic difficulty and recommend program-wide student success interventions.
- Provide semester reports to the Undergraduate Nursing Program Chair and Assistant Dean of Student Success summarizing student engagement, academic concerns, interventions, and outcomes.
Teaching – 60%
RN Excellence and Licensure Readiness
- Lead the development and implementation of a comprehensive examination preparation strategy integrated throughout the undergraduate nursing curriculum.
- Collaborate with nursing faculty to reinforce clinical judgment, critical thinking, prioritization, delegation, and safe patient care decision-making.
- Provide structured question sessions and test-taking strategy workshops.
- Develop individualized examination preparation plans for graduating students based on readiness assessments and identified learning needs.
- Coordinate targeted remediation for students demonstrating difficulty with examinations or clinical judgment concepts.
- Collaborate with faculty and program leadership to evaluate student readiness assessment trends and identify areas requiring additional academic reinforcement.
- Provide structured follow-up and additional coaching resources for graduates.
- Support implementation and evaluation of resources to support academic success and licensure readiness.
- Course instruction of no more than 3 credits per semester.
Curricular Tutoring and Academic Coaching
- Provide individualized and small-group tutoring in foundational and advanced nursing content areas.
- Collaborate with course faculty to develop targeted academic support strategies for courses with high withdrawal, failure, or repeat rates.
- Teach evidence-based study strategies, time management, active learning techniques, and effective examination preparation methods.
- Provide coaching on clinical reasoning, concept mapping, case-based learning, medication calculations, and application of nursing knowledge.
- Conduct examination review and remediation sessions in coordination with course faculty.
- Support students transitioning into upper-division nursing coursework through academic readiness workshops.
- Develop structured academic success workshops before major examinations and during critical progression points.
- Evaluate the effectiveness of tutoring and remediation strategies using student performance data.
Service – 10%
Holistic Student Wellness and Professional Development
- Provide individualized student coaching that addresses academic motivation, resilience, professional confidence, and successful adjustment to nursing education.
- Assist students in identifying personal and academic barriers that may affect their educational success.
- Connect students with appropriate university resources, including counseling, academic support, financial assistance, accessibility services, and other student support programs.
- Develop workshops focused on stress management, academic resilience, healthy study habits, professional identity, and preparation for clinical practice.
- Collaborate with the SOHS Student Success Team to coordinate student support and referral services.
- Support student engagement activities that promote belonging, peer support, and professional development.
- Maintain appropriate professional boundaries and refer students requiring specialized mental health, medical, or financial services to qualified university personnel.
School and University Collaboration
- Participate in undergraduate nursing faculty meetings, student success committees, and academic progression initiatives.
- Collaborate with the Undergraduate Nursing Program Chair and faculty on strategies to improve retention, graduation, and student examination performance.
- Support student orientation, nursing academic success events, and licensure preparation workshops.
- Participate in professional development related to nursing education, academic coaching, and student success.
- Contribute to continuous quality improvement activities and accreditation-related student outcome reporting.
Posting Details
Internal Posting Only No
Position Type Faculty
Time Limited Position No
Appointment Length
12 Months
Salary Commensurate upon Education and Experience
Open Date 10/20/2026
Close Date 11/03/2026
Open Until Filled No
Special Instructions Summary
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position. If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Customer Success Operations Job Roles in North Carolina
See all Customer Success Operations Jobs in North Carolina
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Search Customer Success Operations Jobs in North CarolinaCustomer Success Operations Jobs in North Carolina: Frequently Asked Questions
Which companies in North Carolina sponsor visas for customer success operations roles?
Companies in the Research Triangle and Charlotte metro have the most documented H-1B sponsorship activity for customer success operations positions. Red Hat, Pendo, Bandwidth, and Fidelity Investments have filed H-1B petitions for operations and customer success roles in North Carolina. Enterprise software and fintech employers in Raleigh and Durham tend to have established immigration infrastructure, making them more likely to support sponsorship than smaller startups.
Which visa types are most common for customer success operations roles in North Carolina?
The H-1B is the most common visa category for customer success operations roles in North Carolina, provided the position requires a bachelor's degree in a specific field such as business, information systems, or a related discipline. Candidates already holding F-1 OPT or STEM OPT can work while an employer files an H-1B petition. TN visas are available to Canadian and Mexican nationals in qualifying professional categories. O-1 visas are rare for these roles.
How to find customer success operations visa sponsorship jobs in North Carolina?
Migrate Mate filters job listings specifically by visa sponsorship willingness, so you can browse customer success operations roles in North Carolina without manually screening employers. The platform aggregates postings from companies with documented H-1B sponsorship histories, which is particularly useful in the Research Triangle and Charlotte markets where sponsoring employers are mixed in with many that do not. Filtering by state and role type helps narrow results quickly.
Which cities in North Carolina have the most customer success operations sponsorship jobs?
Raleigh and Durham, anchored by Research Triangle Park, account for the largest share of customer success operations sponsorship activity in North Carolina. Charlotte is a secondary hub, driven by financial services and enterprise software companies. Smaller markets like Cary and Morrisville have also seen growth due to tech campus expansions. Remote-first roles posted to North Carolina addresses are increasingly common but may not require physical relocation to these cities.
Are there state-specific factors that affect visa sponsorship for customer success operations candidates in North Carolina?
North Carolina's university system, including NC State, UNC Chapel Hill, and Duke, produces a steady pipeline of international graduates on F-1 OPT who pursue customer success operations roles locally. This means employers in the Research Triangle are generally more familiar with sponsorship processes than in other Southern states. DOL prevailing wage requirements apply based on the Raleigh or Charlotte metropolitan area, and employers must certify that the offered position meets the applicable wage level for the role and location.
What is the prevailing wage for sponsored customer success operations jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.