Customer Success Operations Visa Sponsorship Jobs in North Carolina
North Carolina's customer success operations roles are concentrated in the Research Triangle, Charlotte, and Raleigh-Durham tech corridor, where companies like Red Hat, Bandwidth, and Pendo have established regional headquarters. The state's growing SaaS and fintech sectors create steady demand for international candidates, with several mid-size and enterprise employers actively filing H-1B visa sponsorships for operations-focused roles.
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Get Access To All JobsCOMPANY DESCRIPTION
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
JOB DESCRIPTION
We are seeking a Martech Enablement Operations Lead to join our growing Marketing team. In this role, you will serve as the end-to-end owner of our marketing technology ecosystem and customer insights tech stack, leading the design, execution, and continuous optimization of marketing programs. You will drive the data insights & AI usecases for customer engagement experiences, across multi-channel marketing (Doo2Door, Outbound Calling, Email Marketing, Digital Marketing) and other core Martech solutions. This role blends strategic leadership, technical expertise, and operational excellence to deliver scalable, high-impact customer experiences.
Impact:
- Own and lead end-to-end customer lifecycle marketing workstreams, from grooming through execution, optimization, and measurement, driving incremental revenue, conversions, engagement, and increased customer retention
- Architect and optimize cross-channel customer journeys that deliver best-in-class, data-driven experiences
- Establish and evolve data architecture and governance practices to enable personalization, segmentation, and measurement at scale
- Act as the primary bridge between Marketing and IT, defining clear requirements and guiding technical implementation to achieve business outcomes
- Drive roadmap and prioritization of Martech initiatives, tools, and capabilities to enhance speed, scalability, and long-term platform health and business goals
- Lead deep-dive analyses to identify gaps, inefficiencies, and opportunities, and translate insights into best practices, standards, and governance
- Influence cross-functional strategy across Marketing, IT, Product, and Analytics to align on customer experience outcomes
QUALIFICATIONS
You will thrive in this role if you:
- Have 8+ years of hands-on data analytics with a strong grasp of platform capabilities and limitations
- Bring a strategic mindset with the ability to translate business goals into scalable Martech solutions
- Demonstrate strong leadership and ownership, with experience driving initiatives across cross-functional teams
- Are highly effective at prioritization, planning, and delegation across multiple concurrent workstreams
- Have a proven track record of delivering measurable outcomes, balancing long-term vision with near-term execution
- Possess excellent communication skills, enabling you to influence stakeholders across technical and non-technical audiences
- Thrive in a fast-paced, evolving environment and can adapt quickly while maintaining high standards
A plus if you have:
- Experience in the telecommunications industry or related fields
- Marketing Cloud Certification strongly preferred
- Bachelor’s Degree in Business Administration, Marketing or related field
LANGUAGE SKILLS:
- Required: English
PHYSICAL DEMANDS:
Work is primarily sedentary, performed indoors from a home or company office environment. The role requires regular use of a computer, telephone, and other standard office productivity equipment. Occasional travel may be required for vendor meetings, industry conferences, or internal team events (estimated up to 10% of time). Standard business hours apply, with occasional evening or weekend availability required during peak campaign periods or critical launches.
ADDITIONAL INFORMATION
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
- Brightspeed’s Privacy Notice for California Residents
- Brightspeed’s Privacy Notice
COMPANY DESCRIPTION
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
JOB DESCRIPTION
We are seeking a Martech Enablement Operations Lead to join our growing Marketing team. In this role, you will serve as the end-to-end owner of our marketing technology ecosystem and customer insights tech stack, leading the design, execution, and continuous optimization of marketing programs. You will drive the data insights & AI usecases for customer engagement experiences, across multi-channel marketing (Doo2Door, Outbound Calling, Email Marketing, Digital Marketing) and other core Martech solutions. This role blends strategic leadership, technical expertise, and operational excellence to deliver scalable, high-impact customer experiences.
Impact:
- Own and lead end-to-end customer lifecycle marketing workstreams, from grooming through execution, optimization, and measurement, driving incremental revenue, conversions, engagement, and increased customer retention
- Architect and optimize cross-channel customer journeys that deliver best-in-class, data-driven experiences
- Establish and evolve data architecture and governance practices to enable personalization, segmentation, and measurement at scale
- Act as the primary bridge between Marketing and IT, defining clear requirements and guiding technical implementation to achieve business outcomes
- Drive roadmap and prioritization of Martech initiatives, tools, and capabilities to enhance speed, scalability, and long-term platform health and business goals
- Lead deep-dive analyses to identify gaps, inefficiencies, and opportunities, and translate insights into best practices, standards, and governance
- Influence cross-functional strategy across Marketing, IT, Product, and Analytics to align on customer experience outcomes
QUALIFICATIONS
You will thrive in this role if you:
- Have 8+ years of hands-on data analytics with a strong grasp of platform capabilities and limitations
- Bring a strategic mindset with the ability to translate business goals into scalable Martech solutions
- Demonstrate strong leadership and ownership, with experience driving initiatives across cross-functional teams
- Are highly effective at prioritization, planning, and delegation across multiple concurrent workstreams
- Have a proven track record of delivering measurable outcomes, balancing long-term vision with near-term execution
- Possess excellent communication skills, enabling you to influence stakeholders across technical and non-technical audiences
- Thrive in a fast-paced, evolving environment and can adapt quickly while maintaining high standards
A plus if you have:
- Experience in the telecommunications industry or related fields
- Marketing Cloud Certification strongly preferred
- Bachelor’s Degree in Business Administration, Marketing or related field
LANGUAGE SKILLS:
- Required: English
PHYSICAL DEMANDS:
Work is primarily sedentary, performed indoors from a home or company office environment. The role requires regular use of a computer, telephone, and other standard office productivity equipment. Occasional travel may be required for vendor meetings, industry conferences, or internal team events (estimated up to 10% of time). Standard business hours apply, with occasional evening or weekend availability required during peak campaign periods or critical launches.
ADDITIONAL INFORMATION
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
- Brightspeed’s Privacy Notice for California Residents
- Brightspeed’s Privacy Notice
Customer Success Operations Job Roles in North Carolina
See all 51+ Customer Success Operations Jobs in North Carolina
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Search Customer Success Operations Jobs in North CarolinaCustomer Success Operations Jobs in North Carolina: Frequently Asked Questions
Which companies in North Carolina sponsor visas for customer success operations roles?
Companies in the Research Triangle and Charlotte metro have the most documented H-1B sponsorship activity for customer success operations positions. Red Hat, Pendo, Bandwidth, and Fidelity Investments have filed H-1B petitions for operations and customer success roles in North Carolina. Enterprise software and fintech employers in Raleigh and Durham tend to have established immigration infrastructure, making them more likely to support sponsorship than smaller startups.
Which visa types are most common for customer success operations roles in North Carolina?
The H-1B is the most common visa category for customer success operations roles in North Carolina, provided the position requires a bachelor's degree in a specific field such as business, information systems, or a related discipline. Candidates already holding F-1 OPT or STEM OPT can work while an employer files an H-1B petition. TN visas are available to Canadian and Mexican nationals in qualifying professional categories. O-1 visas are rare for these roles.
How to find customer success operations visa sponsorship jobs in North Carolina?
Migrate Mate filters job listings specifically by visa sponsorship willingness, so you can browse customer success operations roles in North Carolina without manually screening employers. The platform aggregates postings from companies with documented H-1B sponsorship histories, which is particularly useful in the Research Triangle and Charlotte markets where sponsoring employers are mixed in with many that do not. Filtering by state and role type helps narrow results quickly.
Which cities in North Carolina have the most customer success operations sponsorship jobs?
Raleigh and Durham, anchored by Research Triangle Park, account for the largest share of customer success operations sponsorship activity in North Carolina. Charlotte is a secondary hub, driven by financial services and enterprise software companies. Smaller markets like Cary and Morrisville have also seen growth due to tech campus expansions. Remote-first roles posted to North Carolina addresses are increasingly common but may not require physical relocation to these cities.
Are there state-specific factors that affect visa sponsorship for customer success operations candidates in North Carolina?
North Carolina's university system, including NC State, UNC Chapel Hill, and Duke, produces a steady pipeline of international graduates on F-1 OPT who pursue customer success operations roles locally. This means employers in the Research Triangle are generally more familiar with sponsorship processes than in other Southern states. DOL prevailing wage requirements apply based on the Raleigh or Charlotte metropolitan area, and employers must certify that the offered position meets the applicable wage level for the role and location.
What is the prevailing wage for sponsored customer success operations jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.