Customer Success Operations Visa Sponsorship Jobs in Missouri

INTRODUCTION

At Westminster College, we believe in immersive and enriching experiences that inspire creative thinking and problem solving. We believe in creating opportunities for several different paths to success over a lifetime and the potential to make an impact from wherever you are. For our students, we do this by providing real-world, hands-on learning opportunities, small class sizes, and talented professors dedicated to the individual. Our employees often remark that our tight-knit community creates an atmosphere fostering campus involvement that adapts to all interests. As a result, Westminster continues to be recognized for its excellence in higher education as one of the best small liberal arts colleges in the Midwest.

ROLE AND RESPONSIBILITIES

The Administrative Coordinator for Student Success and Accessibility provides administrative, operational, and student success technology support for the Tomnitz Family Learning Opportunities Center (LOC), the First-Year Experience (FYE), and the Student Success Center (SSC). The position serves as the primary administrative resource for accessibility services, specialized academic support programs, and the daily operation of student success initiatives.

The position coordinates administrative processes associated with disability accommodations, the Learning Difference Program (LDP), the College Transition Program (CTP), and First-Year Experience activities. The position also provides operational administration for EAB Navigate 360 and supports the effective use of Jenzabar, Slate, and other institutional systems used by Academic Affairs and Student Success. Responsibilities include user administration, documentation, workflow coordination, communication support, record management, routine system maintenance, and coordination with campus partners.

Through effective organization, communication, accuracy, and attention to detail, the position facilitates student access to services and supports the College's mission, educational goals, and student persistence and retention efforts.

ESSENTIAL FUNCTIONS:

The statements below are intended to describe the principal duties of the person assigned to this job. They are not intended to be an exhaustive list of all job duties and responsibilities.

1. Administrative Support and Office Operations

• Provide administrative and operational support for the Learning Opportunities Center, First-Year Experience, and Student Success Center.
• Manage calendars, communications, records, reporting, office workflows, and customer service for students, faculty, staff, families, and visitors.
• Coordinate meetings, correspondence, supplies, and routine office functions.

2. Accessibility Services Coordination

• Coordinate approved disability accommodations, including testing accommodations, note-taking services, and accessible instructional materials.
• Maintain confidential accommodation records and documentation in compliance with ADA, FERPA, and institutional policies.
• Communicate with students and faculty regarding accommodation processes and related services.

3. Academic Support Program Administration

• Support the administration of the Learning Difference Program and College Transition Program.
• Maintain participant records, coordinate communications, schedule appointments, and assist students and families throughout program processes.

4. First-Year Experience Support

• Provide administrative support for orientation, new student programs, course placement processes, advisor assignments, and First-Year Experience initiatives.
• Assist with communications, scheduling, logistics, and record maintenance for student transition programs.

5. Student Success Technology Support

• Serve as the operational administrator for EAB Navigate 360 and provide support for Jenzabar, Slate, and other student success systems.
• Manage user access, maintain documentation, support communication campaigns, assist with reporting, and coordinate issue resolution with campus partners.

6. Records Management and Student Communications

• Maintain confidential student records and departmental files in compliance with institutional and legal requirements.
• Support communications, reporting, data quality efforts, placement testing, and other student success initiatives.
• Proctor ACCUPLACER and other approved placement assessments.
• Perform other duties as assigned.

BASIC QUALIFICATIONS

Education: Associate degree required; bachelor's degree preferred or high school diploma/GED with significant directly related administrative experience.

Experience: Minimum: 3 years of progressively responsible administrative support experience.

Experience should include one or more of the following:

• Higher education administration
• Student services
• Disability/accessibility services
• Academic support programs
• Database, CRM, or student information systems management
• Office coordination and records management

Skills: Strong interpersonal and communication (oral and written) skills; proficiency in Microsoft Word, Microsoft Exchange, Jenzabar. Proficiency in using general office machines, i.e. multi-line phone, copier, and FAX machine; ability to perform general clerical duties of typing and filing; ability to maintain confidentiality; ability to work as a part of a team; ability to prioritize tasks; and ability to deal with fast-paced office environment.

BENEFITS:

• Medical, dental, and vision options
• Health Savings Account and/or Flex Spending Account
• Supplemental options: Short-term disability, Hospitalization, Accident, and Critical Illness
• Stand-alone EAP program
• Life, AD&D, and long-term disability
• Retirement 403(b) plan
• Tuition remission or exchange programs
• Sick and Vacation time
• Paid Holidays (15+ each year)