Customer Success Operations Visa Sponsorship Jobs in Washington DC
Washington DC's customer success operations roles are concentrated among government technology contractors, associations, and SaaS companies clustered around Tysons Corner, Bethesda, and the District itself. Major employers including Salesforce, AWS, and numerous federal contractors regularly hire for these positions. The region's unique mix of public sector clients and commercial tech creates strong demand for international candidates.
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Get Access To All JobsWork Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
Division Summary
Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise.
Position Summary
This role will cover the North West territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.
What Will You Do?
- Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.
- Customer Support: Provide intensive support to assigned customers in collaboration with Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
- Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposals, and following up to maintain and grow existing business.
- Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.
- Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.
- System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
- Relationship Building: Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
- Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.
Minimum Requirements / Qualifications:
- Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
- Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
- Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
- Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
- Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor.
- Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.
- IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
- Travel: Ability to travel to customer locations up to 25%; includes overnight travel.
- Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is $22.26–$33.39. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $32 billion and more than 52,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
Division Summary
Launched in 2011 to enhance customer productivity, Unity Lab Services is one of Thermo Fisher Scientific’s five premier brands. We provide a single source for integrated lab service, support and supply management. IES (the internal acronym standing for Instrument and Enterprise Services Division) encompasses over 3600 global service professionals with the broadest service portfolio in the market coupled with access to a deep bench of domain expertise.
Position Summary
This role will cover the North West territory. The Customer Success Manager is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.
What Will You Do?
- Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.
- Customer Support: Provide intensive support to assigned customers in collaboration with Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.
- Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposals, and following up to maintain and grow existing business.
- Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.
- Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.
- System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.
- Relationship Building: Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
- Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.
Minimum Requirements / Qualifications:
- Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.
- Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
- Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
- Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
- Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor.
- Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.
- IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
- Travel: Ability to travel to customer locations up to 25%; includes overnight travel.
- Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is $22.26–$33.39. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Customer Success Operations Job Roles in Washington DC
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Search Customer Success Operations Jobs in Washington DCCustomer Success Operations Jobs in Washington DC: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in Washington DC?
Technology contractors serving federal agencies, including Booz Allen Hamilton, Leidos, and SAIC, along with commercial SaaS companies like Salesforce, Adobe, and Qualtrics, have sponsored H-1B visa and other work visas for customer success operations professionals in the DC area. Associations and nonprofit technology organizations based in the District also participate in sponsorship, though at lower frequency than large commercial employers.
Which visa types are most common for customer success operations roles in Washington DC?
The H-1B is the most common visa category for customer success operations roles in DC, provided the position qualifies as a specialty occupation requiring a relevant bachelor's degree or higher. Candidates from Australia may qualify for the E-3 visa, Canadians and Mexicans for TN visa status under USMCA, and those with extraordinary ability may pursue the O-1 visa. L-1 visa transfers are also possible for candidates moving from a foreign affiliate of a DC-area employer.
How to find customer success operations visa sponsorship jobs in Washington DC?
Migrate Mate is built specifically for international job seekers and filters customer success operations roles in Washington DC by verified visa sponsorship history. Rather than manually searching general job boards, you can browse DC-specific listings on Migrate Mate where employers have documented sponsorship activity. Focusing on technology contractors and SaaS companies headquartered in Tysons Corner, Bethesda, and downtown DC gives you the highest-density target pool in the region.
Which cities or neighborhoods in Washington DC have the most customer success operations sponsorship jobs?
While DC proper hosts significant SaaS and association employer density, the broader metro area extends sponsorship activity into Northern Virginia, particularly Tysons Corner and Reston, which are home to major technology employers. Bethesda and Rockville in Maryland also contain a meaningful cluster of health technology and government-adjacent SaaS companies that hire for customer success operations. For visa sponsorship purposes, these areas function as a single interconnected job market.
Are there any DC-specific considerations for customer success operations visa sponsorship candidates?
DC's heavy concentration of government contractors means many employers require candidates to obtain or be eligible for a security clearance, which can complicate sponsorship because most clearances require U.S. citizenship or lawful permanent resident status. Candidates on work visas should target the commercial technology sector rather than cleared contractor roles. The region's large international community and university pipeline from Georgetown, George Washington, and American University does create meaningful employer familiarity with work visa processes.
What is the prevailing wage for sponsored customer success operations jobs in Washington DC?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.