Customer Success Operations Visa Sponsorship Jobs in New Jersey
New Jersey's technology and financial services sector, anchored by companies like Cognizant, Conduent, and Synchronoss Technologies across Newark, Jersey City, and Parsippany, generates steady demand for customer success operations professionals. International candidates in this field can pursue visa sponsorship through employers concentrated along the I-78 and Route 1 corridors.
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Get Access To All JobsINTRODUCTION
The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements.
The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth.
This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency.
CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth.
Responsibilities
Position Summary:
Project Management:
- Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships
- Maintain regular communication with customers to review forecasts, PO timelines, and open action items
- Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified
- Understand client goals, challenges, and priorities to ensure successful outcomes
- Support account growth, client retention, and high customer satisfaction
- Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations
Forecasting & Execution:
- Track and monitor monthly forecasts for assigned accounts
- Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material
Annual Pricing Review:
- Participate in the annual pricing review process by reassessing active SKUs within their account portfolio
- This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance
- PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer
Nonessential Functions/Demands:
- Other responsibilities as assigned by manager.
BASIC QUALIFICATIONS
- Bachelor’s degree in Business, Project Management, Communications, or related field.
- 2–5 years of experience in client facing roles with responsibilities in project and/or account management.
- Strong organizational and multitasking skills with the ability to manage multiple clients at once.
- Excellent written and verbal communication skills.
- Ability to build strong relationships and collaborate effectively with internal and external partners.
- Proficiency in Google Sheets
- Excellent in Word, Excel & PowerPoint
- Strives in a fast-paced environment with tight deadlines.
PREFERRED QUALIFICATIONS
- Experience in a manufacturing, packaging, supply chain, or production-focused environment.
- Knowledge of supply chain processes, material planning, or production scheduling.
INTRODUCTION
The Customer Success Project Manager (CSPM), under the Commercial Business Unit, is responsible for the ongoing project management and support of active customer accounts. Each CSPM will oversee a portfolio of clients, with distinct needs, service level expectations, and business requirements.
The CSPM is accountable for accurate forecasting, planning, execution, and the on-time delivery of finished goods. Acting as the primary point of contact between the customer and internal departments (Operations, Logistics, QA, Finance, Procurement), the CSPM ensures effective coordination across all departments, while proactively identifying risks, resolving issues, and uncovering opportunities for growth.
This role requires strong project management skills, confident and effective communication, particularly in customer-facing interactions, and the ability to prioritize competing deliverables by assessing both impact and urgency.
CSPMs must bring a mindset centered on customer retention and account growth, acting not just as project managers, but as leaders responsible for customer satisfaction, effective and timely solutions and account growth.
Responsibilities
Position Summary:
Project Management:
- Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships
- Maintain regular communication with customers to review forecasts, PO timelines, and open action items
- Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified
- Understand client goals, challenges, and priorities to ensure successful outcomes
- Support account growth, client retention, and high customer satisfaction
- Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations
Forecasting & Execution:
- Track and monitor monthly forecasts for assigned accounts
- Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material
Annual Pricing Review:
- Participate in the annual pricing review process by reassessing active SKUs within their account portfolio
- This exercise requires the PM to be aware of potential componentry increases as well as actual production of finished good performance
- PMs are responsible for presenting and communicating final pricing recommendations internally and externally to the customer
Nonessential Functions/Demands:
- Other responsibilities as assigned by manager.
BASIC QUALIFICATIONS
- Bachelor’s degree in Business, Project Management, Communications, or related field.
- 2–5 years of experience in client facing roles with responsibilities in project and/or account management.
- Strong organizational and multitasking skills with the ability to manage multiple clients at once.
- Excellent written and verbal communication skills.
- Ability to build strong relationships and collaborate effectively with internal and external partners.
- Proficiency in Google Sheets
- Excellent in Word, Excel & PowerPoint
- Strives in a fast-paced environment with tight deadlines.
PREFERRED QUALIFICATIONS
- Experience in a manufacturing, packaging, supply chain, or production-focused environment.
- Knowledge of supply chain processes, material planning, or production scheduling.
Customer Success Operations Job Roles in New Jersey
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Search Customer Success Operations Jobs in New JerseyCustomer Success Operations Jobs in New Jersey: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in New Jersey?
Cognizant, Conduent, and Synchronoss Technologies are among the New Jersey employers with histories of sponsoring work visas for operations and customer success roles. Larger technology, SaaS, and financial services firms in Newark, Jersey City, and Parsippany tend to have established immigration programs and are more likely to support H-1B visa or other work visa categories for this function.
Which visa types are most common for customer success operations roles in New Jersey?
The H-1B is the most common visa category for customer success operations professionals in New Jersey, particularly for roles requiring a bachelor's degree in business, information systems, or a related field. L-1B visas apply when candidates transfer from a foreign affiliated office. TN visa status is available to Canadian and Mexican nationals in qualifying management or analyst classifications.
How to find customer success operations visa sponsorship jobs in New Jersey?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer success operations roles in New Jersey without sorting through positions that don't sponsor. Migrate Mate aggregates openings from employers across Newark, Jersey City, and Parsippany, making it straightforward to identify which companies are actively hiring international candidates for this function.
Which cities in New Jersey have the most customer success operations sponsorship jobs?
Jersey City and Newark account for a significant share of customer success operations openings in New Jersey, driven by proximity to New York City's financial and technology ecosystem. Parsippany and Iselin also host mid-to-large technology and business services employers with active international hiring. The Route 1 corridor between Princeton and Edison is another concentration point for SaaS and enterprise software companies.
Are there any New Jersey-specific considerations for customer success operations sponsorship candidates?
New Jersey employers filing H-1B petitions must attest to paying the prevailing wage for the specific county and job classification, which is determined by Department of Labor wage surveys. Customer success operations roles can span multiple SOC codes depending on job duties, so the exact wage requirement varies by employer and role definition. Candidates should confirm that a prospective employer has an established sponsorship process before advancing in the hiring stage.
What is the prevailing wage for sponsored customer success operations jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.