Customer Success Operations Visa Sponsorship Jobs in Michigan
Michigan's customer success operations roles are concentrated in Detroit, Grand Rapids, and Ann Arbor, where companies like Quicken Loans, Stryker, and automotive technology firms actively hire for these positions. The state's mix of fintech, healthcare, and manufacturing sectors creates steady demand for customer success operations professionals seeking visa sponsorship.
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College Merze Tate College
Executive Area Provost & VP Academic Affairs
Department Student Success Services
Posting Number S1604P
Job Type Full Time, Regular
Pay Type Exempt/Salaried
Pay Grade H
Campus Location WMU-Kalamazoo - Main Campus
Salary Range Pay is commensurate with qualifications and experience, combined with an excellent benefits package.
General Summary
Directs and coordinates campus-wide retention, persistence efforts, and student success programs to ensure equitable, data-driven, evidence-based outcomes.
Major Duties
- Oversees campus-wide academic success programs. Ensures that all University students receive effective academic support.
- Directs and facilitates comprehensive training for staff and student employees to ensure utilization of high-impact practices for success programs.
- Leads development of programs, policies, and practices to meet the needs to students, staff, and faculty. Develops and implements short-term and long-term strategic plans for the department. Maintains current industry best practices and evaluates academic support programs with complex data analysis.
- Develops and administers departmental budgets. Ensures fiscal responsibility.
- Oversees a large volume of proactive outreach calls to students each semester.
- May serve on relevant committees with a special focus on campus retention efforts and campaigns to support student well-being and campus climate.
- Serves as a liaison for University initiatives. Analyzes and presents course outcome data. Collaborates with University leadership and academic partners to establish and maintain student success programs.
- Hires, evaluates and supervises staff and student employees.
Minimum Qualifications
- Master’s degree in related field from an accredited institution.
- Supervisory or lead experience.
- Strong interpersonal, written, and oral communication skills.
- Knowledge of university academic programs and requirements.
- Experience with managing large teams.
- Experience with budget management.
Desired Qualifications
Special Instructions to Applicants
External applicants should use the WMU – Application.
Internal applicants should use the WMU – Internal Application.
Additional Position Information
Interviews will begin the week of August 17, 2026.
Staff Compensation System pay grades and rates are available at: https://wmich.edu/hr/staffcompensation
Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, s://www.wmich.edu/hr/enrollment-staff
Physical requirements and working conditions
- Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
- Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
Position Details
College Merze Tate College
Executive Area Provost & VP Academic Affairs
Department Student Success Services
Posting Number S1604P
Job Type Full Time, Regular
Pay Type Exempt/Salaried
Pay Grade H
Campus Location WMU-Kalamazoo - Main Campus
Salary Range Pay is commensurate with qualifications and experience, combined with an excellent benefits package.
General Summary
Directs and coordinates campus-wide retention, persistence efforts, and student success programs to ensure equitable, data-driven, evidence-based outcomes.
Major Duties
- Oversees campus-wide academic success programs. Ensures that all University students receive effective academic support.
- Directs and facilitates comprehensive training for staff and student employees to ensure utilization of high-impact practices for success programs.
- Leads development of programs, policies, and practices to meet the needs to students, staff, and faculty. Develops and implements short-term and long-term strategic plans for the department. Maintains current industry best practices and evaluates academic support programs with complex data analysis.
- Develops and administers departmental budgets. Ensures fiscal responsibility.
- Oversees a large volume of proactive outreach calls to students each semester.
- May serve on relevant committees with a special focus on campus retention efforts and campaigns to support student well-being and campus climate.
- Serves as a liaison for University initiatives. Analyzes and presents course outcome data. Collaborates with University leadership and academic partners to establish and maintain student success programs.
- Hires, evaluates and supervises staff and student employees.
Minimum Qualifications
- Master’s degree in related field from an accredited institution.
- Supervisory or lead experience.
- Strong interpersonal, written, and oral communication skills.
- Knowledge of university academic programs and requirements.
- Experience with managing large teams.
- Experience with budget management.
Desired Qualifications
Special Instructions to Applicants
External applicants should use the WMU – Application.
Internal applicants should use the WMU – Internal Application.
Additional Position Information
Interviews will begin the week of August 17, 2026.
Staff Compensation System pay grades and rates are available at: https://wmich.edu/hr/staffcompensation
Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, s://www.wmich.edu/hr/enrollment-staff
Physical requirements and working conditions
- Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
- Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
Customer Success Operations Job Roles in Michigan
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Search Customer Success Operations Jobs in MichiganCustomer Success Operations Jobs in Michigan: Frequently Asked Questions
Which companies in Michigan sponsor visas for customer success operations roles?
Michigan employers with documented H-1B visa sponsorship activity in operations and customer success functions include Quicken Loans (now Rocket Companies) in Detroit, Stryker in Kalamazoo, and automotive technology firms such as Aptiv and Bosch North America. Larger enterprise software companies with Michigan offices also sponsor these roles, particularly when candidates bring specialized CRM, data analytics, or process optimization experience.
Which visa types are most common for customer success operations jobs in Michigan?
The H-1B is the most common visa category for customer success operations roles in Michigan, as these positions generally qualify as specialty occupations requiring a bachelor's degree in business, information systems, or a related field. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals may be eligible for TN visa status under the business analyst or management consultant categories, depending on the specific role.
Which cities in Michigan have the most customer success operations sponsorship jobs?
Detroit and its suburbs, including Troy, Southfield, and Dearborn, concentrate the largest share of customer success operations sponsorship opportunities in Michigan, driven by financial services, automotive technology, and enterprise software employers. Ann Arbor is a secondary hub with a strong university-adjacent tech sector, while Grand Rapids has growing demand from healthcare and manufacturing firms expanding their customer operations teams.
How to find customer success operations visa sponsorship jobs in Michigan?
Migrate Mate is built specifically for international job seekers and filters customer success operations roles in Michigan by visa sponsorship status, so you are not sorting through listings from employers who do not sponsor. The platform surfaces positions from companies with active H-1B and other sponsorship histories in Michigan, saving significant time compared to searching general job boards that do not filter by sponsorship.
Are there any Michigan-specific considerations for customer success operations visa sponsorship?
Michigan employers must meet Department of Labor prevailing wage requirements tied to the Detroit and Grand Rapids metropolitan areas, which differ from national averages. Ann Arbor's proximity to the University of Michigan creates a pipeline of OPT candidates that some employers are already familiar with sponsoring. Candidates with CRM platform expertise or experience in automotive, healthcare, or financial services tend to align well with Michigan's dominant industries, which can strengthen sponsorship cases.
What is the prevailing wage for sponsored customer success operations jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.