Customer Success Operations Visa Sponsorship Jobs in Washington
Washington is a strong market for customer success operations roles, with major employers like Microsoft, Amazon, Salesforce, and Tableau concentrated in Seattle and Bellevue. The state's dense technology sector drives consistent demand for CS ops professionals skilled in tooling, data analysis, and process optimization, making it one of the more active regions for visa sponsorship in this function.
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Get Access To All JobsINTRODUCTION
LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform.
At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work.
Manager, Customer Success
Location: Bellevue, WA or Chicago, IL
At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role—if you don't check every single box and are excited about this work, we still highly encourage you to apply.
ABOUT THE ROLE
As the Manager of Customer Success, you will act as a force multiplier for a high-performing team, driving engagement and reinforcing a culture of accountability. While balancing people leadership with strategic oversight of a client portfolio, you will coach your team to master complex enterprise renewals, mitigate churn risks, and help our clients maximize business value through our leading AI GRC platform, Risk Cloud.
This role requires up to 50% travel to maintain strong customer relationships, support strategic account engagement, and collaborate with internal stakeholders.
- People Leadership & Coaching: Lead, mentor, and develop a team of Customer Success Managers across both the United States and the United Kingdom. Drive professional growth by conducting regular career development conversations, managing performance cycle frameworks, and building the team's collective commercial and GRC expertise.
- Commercial & Retention Accountability: Own team-level renewal, retention, and expansion performance metrics. Maintain absolute visibility into your team's book of business, accurately tracking forecasts and actively engaging to support your direct reports in proactive "save" activities for at-risk accounts.
- Strategic Escalation Support: Serve as a point of issue escalation and provide a meaningful leadership presence on complex customer situations. Step into multi-threaded enterprise accounts when a leadership voice is required, coaching CSMs on how to navigate difficult commercial conversations with executive stakeholders.
- Process & Playbook Innovation: Assist with the continuous improvement of the Customer Success department by developing, maintaining, and scaling internal standards, operational playbooks, and customer retention strategies.
- Goal Alignment & Stewardship: Cascade company and department objectives to your team using the OKR framework. Partner with direct reports to establish, review, and measure clear business targets and individual growth areas within Lattice.
- Cross-Functional Collaboration: Partner seamlessly with Sales, Implementation Services, and Product teams to eliminate friction across customer handoffs, deliver Executive Business Reviews, and share product feedback internally.
- AI Adoption Advocacy: Coach your team on how to strategically advise customers on leveraging Risk Cloud's built-in AI capabilities and automated workflows. Model an innovative mindset by encouraging the utilization of generative AI tools to optimize daily workflows, documentation, and internal efficiencies.
- Talent Cultivation: Actively participate in the employee lifecycle by refining role scopes, interviewing diverse talent, and making thoughtful leveling and compensation recommendations.
WHAT YOU BRING
Required
- Professional Experience: 5+ years of experience in customer success, account management, or an enterprise client-facing role within the B2B SaaS ecosystem.
- Leadership Track Record: 2+ years of formal people management or dedicated team leadership experience with direct accountability for team-level retention, forecasting, and coaching outcomes.
- Configurable SaaS Experience: Experience working within a highly configurable low-code/no-code SaaS environment serving risk, compliance, or security practitioners.
- Coaching Mastery: Demonstrated ability and passion for developing individual contributors and driving results through regular feedback, career pathing, and effective performance management.
- Stakeholder Navigation: Exceptional communication and presentation skills, with a proven ability to collaborate cross-functionally across Sales, Product, and Services to manage multi-stakeholder enterprise risks.
- Enterprise Focus: Deep knowledge and experience working with the world's largest companies to deliver outcomes and drive success for their business.
Nice to Have
- Ecosystem Familiarity: Hands-on familiarity with customer success management platforms (e.g., Planhat, Salesforce) and comfort using Google suite and Slack.
- Domain Credibility: Robust GRC, risk management, or compliance industry knowledge that allows you to guide account strategy and serve as a credible subject-matter resource for your team.
- Technical & AI Curiosity: A forward-thinking mindset with a demonstrated curiosity for utilizing Generative AI tools to optimize documentation, asset creation, or team workflows.
The anticipated base salary range for the role is $115,000 - $140,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.
Office Location
This role is required to be based in our Chicago HQ or Bellevue office. We believe in-person collaboration strengthens how we support our customers and our teams.
Total Rewards
We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.
In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.
Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.
OUR CULTURE
At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up for each other, our customers, and all we interact with.
We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work.
We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.
LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.
We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more.
Learn more about our culture here.
Excited about LogicGate but not familiar with GRC?
GRC stands for Governance, Risk, and Compliance. GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.
INTRODUCTION
LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform.
At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work.
Manager, Customer Success
Location: Bellevue, WA or Chicago, IL
At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role—if you don't check every single box and are excited about this work, we still highly encourage you to apply.
ABOUT THE ROLE
As the Manager of Customer Success, you will act as a force multiplier for a high-performing team, driving engagement and reinforcing a culture of accountability. While balancing people leadership with strategic oversight of a client portfolio, you will coach your team to master complex enterprise renewals, mitigate churn risks, and help our clients maximize business value through our leading AI GRC platform, Risk Cloud.
This role requires up to 50% travel to maintain strong customer relationships, support strategic account engagement, and collaborate with internal stakeholders.
- People Leadership & Coaching: Lead, mentor, and develop a team of Customer Success Managers across both the United States and the United Kingdom. Drive professional growth by conducting regular career development conversations, managing performance cycle frameworks, and building the team's collective commercial and GRC expertise.
- Commercial & Retention Accountability: Own team-level renewal, retention, and expansion performance metrics. Maintain absolute visibility into your team's book of business, accurately tracking forecasts and actively engaging to support your direct reports in proactive "save" activities for at-risk accounts.
- Strategic Escalation Support: Serve as a point of issue escalation and provide a meaningful leadership presence on complex customer situations. Step into multi-threaded enterprise accounts when a leadership voice is required, coaching CSMs on how to navigate difficult commercial conversations with executive stakeholders.
- Process & Playbook Innovation: Assist with the continuous improvement of the Customer Success department by developing, maintaining, and scaling internal standards, operational playbooks, and customer retention strategies.
- Goal Alignment & Stewardship: Cascade company and department objectives to your team using the OKR framework. Partner with direct reports to establish, review, and measure clear business targets and individual growth areas within Lattice.
- Cross-Functional Collaboration: Partner seamlessly with Sales, Implementation Services, and Product teams to eliminate friction across customer handoffs, deliver Executive Business Reviews, and share product feedback internally.
- AI Adoption Advocacy: Coach your team on how to strategically advise customers on leveraging Risk Cloud's built-in AI capabilities and automated workflows. Model an innovative mindset by encouraging the utilization of generative AI tools to optimize daily workflows, documentation, and internal efficiencies.
- Talent Cultivation: Actively participate in the employee lifecycle by refining role scopes, interviewing diverse talent, and making thoughtful leveling and compensation recommendations.
WHAT YOU BRING
Required
- Professional Experience: 5+ years of experience in customer success, account management, or an enterprise client-facing role within the B2B SaaS ecosystem.
- Leadership Track Record: 2+ years of formal people management or dedicated team leadership experience with direct accountability for team-level retention, forecasting, and coaching outcomes.
- Configurable SaaS Experience: Experience working within a highly configurable low-code/no-code SaaS environment serving risk, compliance, or security practitioners.
- Coaching Mastery: Demonstrated ability and passion for developing individual contributors and driving results through regular feedback, career pathing, and effective performance management.
- Stakeholder Navigation: Exceptional communication and presentation skills, with a proven ability to collaborate cross-functionally across Sales, Product, and Services to manage multi-stakeholder enterprise risks.
- Enterprise Focus: Deep knowledge and experience working with the world's largest companies to deliver outcomes and drive success for their business.
Nice to Have
- Ecosystem Familiarity: Hands-on familiarity with customer success management platforms (e.g., Planhat, Salesforce) and comfort using Google suite and Slack.
- Domain Credibility: Robust GRC, risk management, or compliance industry knowledge that allows you to guide account strategy and serve as a credible subject-matter resource for your team.
- Technical & AI Curiosity: A forward-thinking mindset with a demonstrated curiosity for utilizing Generative AI tools to optimize documentation, asset creation, or team workflows.
The anticipated base salary range for the role is $115,000 - $140,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.
Office Location
This role is required to be based in our Chicago HQ or Bellevue office. We believe in-person collaboration strengthens how we support our customers and our teams.
Total Rewards
We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.
In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.
Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.
OUR CULTURE
At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up for each other, our customers, and all we interact with.
We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work.
We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.
LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.
We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more.
Learn more about our culture here.
Excited about LogicGate but not familiar with GRC?
GRC stands for Governance, Risk, and Compliance. GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.
Customer Success Operations Job Roles in Washington
See all Customer Success Operations Jobs in Washington
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Search Customer Success Operations Jobs in WashingtonCustomer Success Operations Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in Washington?
Microsoft, Amazon, Salesforce, Tableau, DocuSign, and Convoy are among the Washington employers with established records of sponsoring H-1B visa and other work visas for operations-focused roles. Larger enterprise software companies in the Seattle-Bellevue corridor tend to have dedicated immigration programs, which generally makes the sponsorship process more structured compared to smaller startups.
Which visa types are most common for customer success operations roles in Washington?
The H-1B is the most common visa for customer success operations professionals in Washington, particularly for roles requiring a bachelor's degree in business, information systems, or a related field. The O-1A is an option for candidates with demonstrated expertise. Australians may qualify for the E-3 visa. Canadians and Mexicans in qualifying roles may be eligible for TN visa status under USMCA.
Which cities in Washington have the most customer success operations sponsorship jobs?
Seattle accounts for the largest share of customer success operations sponsorship activity in Washington, followed closely by Bellevue and Redmond, where Microsoft's headquarters is based. Smaller concentrations exist in Kirkland and Bothell. Roles are primarily clustered around the Eastside technology corridor, where most enterprise SaaS and cloud companies maintain their Pacific Northwest operations.
How to find customer success operations visa sponsorship jobs in Washington?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer success operations roles in Washington without sorting through positions that don't offer sponsorship. You can filter by state and job function to surface roles at Washington employers actively hiring internationally. This is particularly useful for narrowing down to companies with structured immigration support rather than applying broadly.
Are there state-specific considerations for customer success operations roles and visa sponsorship in Washington?
Washington has no state income tax, which affects prevailing wage calculations and overall compensation benchmarking for H-1B purposes. The Seattle metropolitan area is designated a high-cost labor market, so Department of Labor prevailing wage levels for customer success operations roles tend to reflect that. The University of Washington and Washington State University also produce graduates who enter this pipeline, creating some competition for sponsorship slots at local employers.
What is the prevailing wage for sponsored customer success operations jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.